Apple's up to date page is still not updated...Not complaining since I'm getting Lion for free anyway but you'd think they'd update it when Lion was released...
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Apple Up to date...Not up to date....
- Thread starter AmbiguousNinja
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Even though I bought my iMac on June 8 through Apple, the up-to-date program is saying my computer is ineligible. It seems they still have some kinks to work out.
it's 11.10pm here, i want to start the dl before i go to bed
I would go to bed tbh. If you read the T&C's, it could be 24 hours between submitting your claim and obtaining your redeem code, as I'm guessing all of them are being checked over by a human (checking your receipt)
Spend 30 bucks if you absolutely need it today, or just wait until apple straightens it out.
This is probably going to look ridiculous since I'm posting everywhere but
I'm trying to look out for people who had the same problem as I did, (with the up-to-date, serial thing).
It seems that the problem is simply due to the servers being swamped on the up-to-date-page (too many people requesting at once). Ironic, since the actual OS itself has been set up to download extremely smoothly, but some people (in the up-to-date-boat) can't get to that point
Just in case anyone else has this problem, your serial number, etc, is probably valid, and in the worst case scenario you could call them, update now by paying, and then have them give you a refund within 24 hours. But for now, I would just wait, and try again in a little while. Either way, don't pay for no reason
Oh, and got this info from calling them. There's usually a credibility issue on MacRumors. Sigh.
I'm trying to look out for people who had the same problem as I did, (with the up-to-date, serial thing).
It seems that the problem is simply due to the servers being swamped on the up-to-date-page (too many people requesting at once). Ironic, since the actual OS itself has been set up to download extremely smoothly, but some people (in the up-to-date-boat) can't get to that point
Just in case anyone else has this problem, your serial number, etc, is probably valid, and in the worst case scenario you could call them, update now by paying, and then have them give you a refund within 24 hours. But for now, I would just wait, and try again in a little while. Either way, don't pay for no reason
Oh, and got this info from calling them. There's usually a credibility issue on MacRumors. Sigh.
+1 on the up-to-date program not recognizing my serial number on my eligible 27" iMac purchased on Jun. 25.
Edit: Just got off the phone with Apple and they said it was just an issue with the servers being swamped and I should just try again later this afternoon. That works for me; I am not in a hurry to upgrade anyway.
Edit: Just got off the phone with Apple and they said it was just an issue with the servers being swamped and I should just try again later this afternoon. That works for me; I am not in a hurry to upgrade anyway.
did they tell you that they would credit back the $ if you were eligible for the up-to-date?