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View Full Version : Scratch on brand new MB Air upon opening the box - exchange or keep?




LisaMaree
Sep 22, 2011, 10:23 AM
What would you do?

It's above and between the F2 and F3 keys. Of course, there's all the unknowns of whether the next one will have dead pixels, etc but the thought that I know that there is a small scratch there kind of irks me. At first I thought of it like a battle scar or something like that, almost something to take pride in (convincing myself it's no big deal) but it may be ultimately kind of distracting to think about. It has double Samsung by the way, if that matters. My ultimate fear of a new exchanged one are other workmanship problems like this, such as the screen being offset or dead pixels. So what would you do?



miles01110
Sep 22, 2011, 10:25 AM
Return and exchange if it bothers you. Or if you can live with it, don't. I don't see why you couldn't have decided to do this (or not) yourself.

alust2013
Sep 22, 2011, 10:25 AM
I would definitely keep it. That stuff is going to happen eventually anyway, so there really isn't a point if it's a perfectly functioning computer. I'm not even completely certain they would exchange it for something like that, although I suppose it's possible.

kemperman
Sep 22, 2011, 10:36 AM
I would suggest that as no one has voted, no one cares about your OCD. If it bothers you so much you will wake up in a cold sweat change it, if you are looking for something perfect then you have serious problems, suck it up and either keep it or take it back. Make a decision and be happy with it. I'm amazed you even found it!

BTW I'm not being inflammatory just confused as to why no one seems to be able to make up their mind without asking strangers these days!

phamduc.minhanh
Sep 22, 2011, 10:39 AM
Greetings,

If it bugs you that much, you can arrange for an appointment with Apple. However, I doubt that they would exchange for you a new machine unless you are still eligible for their return policy.

However, my suggestion is that, do not exchange it. Scratches and dents will appear anyway after a long period of usage, so why should we bother about a single scratch? You can buy a keyboard protector to cover it up.

It happened to me too. I bought my first MacBook Air several days back, and though I have not got time to use it, I managed to spot a small scratch on its upper lip. I went back to Apple Store and purchased a Switch Easy hard-shell clear case. It helps hide the scratch, whilst at the same time, it adds a little protection to my MacBook Air.

Again, unless you are going to keep the MacBook Air forever, I suggest that you should not waste your time and effort on bothering about this trivial issue.

Cheerio,

Pham Duc Minh Anh

LisaMaree
Sep 22, 2011, 10:39 AM
Alright guys, I'm sorry for making this an issue on this voluntarily-read forum. You didn't have to reply to this thread and not contribute positively and exaggerate how I feel about this ("cold sweat"? who said anything about it being that bad?). As for votes, I just posted this 13 minutes before kemper's post so what do you expect? I kind of feel bad that you've gotten used to defects, minor or not, on your Apple stuff. This is the first time I've noticed an issue from a new MB, I've owned a few before and hadn't ever had a problem, even minor.

Miles, was only curious as to what others thought. It's my decision in the end. It's not that hard to comprehend.

All, please ignore if you can't be a decent forum member.

Edit: Expected some uncivilized replies but I already have a request to exchange put in, may do so later today. Who would have thought that people are all different with different thresholds?

Pipper99
Sep 22, 2011, 10:58 AM
I find the scratch to be very minor. If the MBA is otherwise in great shape, I would keep it because I would fear having potentially worse issues on the replacement.

KPOM
Sep 22, 2011, 11:03 AM
I find the scratch to be very minor. If the MBA is otherwise in great shape, I would keep it because I would fear having potentially worse issues on the replacement.

x2. While it's annoying to have it on a brand new notebook, there are worse design defects out there.

Confuzzzed
Sep 22, 2011, 11:04 AM
What's your machine's SSD and screen manufacturer? If it's Samsung/Samsung you'd be a fool to even consider changing. If it's Toshiba/LG, the temptation would be greater. IMHO if you have Samsung SSD and LG screen you have a perfectly fine combo so still keep. Although clearly this is unrelated to your actual question. tee hee

LisaMaree
Sep 22, 2011, 11:15 AM
What's your machine's SSD and screen manufacturer? If it's Samsung/Samsung you'd be a fool to even consider changing. If it's Toshiba/LG, the temptation would be greater. IMHO if you have Samsung SSD and LG screen you have a perfectly fine combo so still keep. Although clearly this is unrelated to your actual question. tee hee

It's both Samsung but honestly, I think I'd be ok with LG/Toshiba. I mean, I'm not that strict about that. I think the scratch thing would possibly be more noticeable/distracting than what I could get through some sequential read speed on the drive or viewing angles (I'd almost never be sharing the screen).

Plus, according to that thread here about that, the Google spreadsheet that was made shows that most MB Air 13" i7 4gb/256 models have both Samsung so if that was something I really cared about, the odds are in my favor.

----------

I find the scratch to be very minor. If the MBA is otherwise in great shape, I would keep it because I would fear having potentially worse issues on the replacement.

x2. While it's annoying to have it on a brand new notebook, there are worse design defects out there.

Good points, that's what keeps me from doing it. My biggest concern was just dead pixels, which this one appears to have none from what I could tell. Could there really be worse defects? Like what? I've never had a prior problem with a MB before

----------

I would definitely keep it. That stuff is going to happen eventually anyway, so there really isn't a point if it's a perfectly functioning computer. I'm not even completely certain they would exchange it for something like that, although I suppose it's possible.

Yea, this is how I initially felt. The computer is gonna go through some wear and tear anyhow so don't worry about it and consider this like a battle scar or something to take pride in like that. But I found that when I'd look down at the keyboard, the thought would come through even though it was positive! So it's not so much about me hating on the scratch, it's just maybe best to avoid the thought, good or bad. Plus, I've owned other MB's (no problems before) and I've never scratched any of them at all ever. So any wear and tear would not be scratches so that's not so much a valid excuse in my case.

bigeasy_uk
Sep 22, 2011, 11:30 AM
I'd exchange it, it would just bug me. If it was on the bottom of the case I wouldn't bother but my eye would be drawn to it!

ritmomundo
Sep 22, 2011, 11:32 AM
I say "fuhgeddaboudit." you're probably gonna end up scratching it anyway after a short while of use.

just out of curiosity, are you like this about everything you buy? or just apple products?

kemperman
Sep 22, 2011, 11:51 AM
If you look at my sig you'll see I've owned/own quite a few apple products including all variations of iPhone and iPad I've only had one faulty product which was replaced within a day (green band on my latest iMac). Therefore I'm not used to apple products being faulty and when I saw the green band I was really disappointed and took it back. I guess what I'm saying is if it bothers you enough to ask then I guess you have your answer already but you have to realise that not every product apple makes will be perfect and hopefully the replacement you get will be!

antonis
Sep 22, 2011, 11:52 AM
Oh come one that's nothing, don't do the mistake and change it. Both vendors' screens are perfect but having the samsung ssd actually makes a difference since its speed is considerably higher. Don't risk an exchange because of a tiny little mark that is barely visible (and as said on previous post, you'll end up with more of them sooner or later).

LisaMaree
Sep 22, 2011, 12:13 PM
Oh come one that's nothing, don't do the mistake and change it. Both vendors' screens are perfect but having the samsung ssd actually makes a difference since its speed is considerably higher. Don't risk an exchange because of a tiny little mark that is barely visible (and as said on previous post, you'll end up with more of them sooner or later).

According to the thread below and the Google spreadsheets that were compiled, a very large majority of the 13" i7/4GB/256 (the model I have) are Samsung SSD

http://forums.macrumors.com/showthread.php?t=1192807

https://docs.google.com/spreadsheet/lv?hl=en_US&hl=en_US&key=0Aq4LUv8YJH25dHFhcmFieEZzMmtSZjdwWDNhNVlPOFE&type=view&gid=0&f=false&colid0=0&filterstr0=MBA13%20-%20i7&sortcolid=2&sortasc=true&rowsperpage=250

Plus, isn't it only true that it's faster in sequential read speed or something - in other words, only for large files. Otherwise, random speeds are comparable? Also, for what it's worth, someone on here who has owned multiple models said the Toshiba boots faster. It was their own judgment call there but they did claim to have owned several with both brands.

macdemon
Sep 22, 2011, 12:20 PM
Hi
you have spent good money, expect a perfect computer.
you pay a premium for apple product
i would exchange it
best wishes:)

KPOM
Sep 22, 2011, 12:56 PM
Good points, that's what keeps me from doing it. My biggest concern was just dead pixels, which this one appears to have none from what I could tell. Could there really be worse defects? Like what? I've never had a prior problem with a MB before[COLOR="#808080"]


I have had bad logic boards (causing wake-from-sleep issues or kernel panics). That said, if you are constantly going to be staring at it, then go ahead and return it within the 14 days.

Aras87
Sep 22, 2011, 01:14 PM
I would return that in a heartbeat. It is true that there could be worse problems but still this was supposed to be a brand new laptop and you paid quite a bit of money for it. Having a brand new factory scratched laptop and scratching it yourself later down the road will not feel same to you. my 2 cents

btw severall trolls will tell you how OCD you are and other stuff like that. Just ignore them

Pipper99
Sep 22, 2011, 01:16 PM
After thinking about it a bit more, I believe that it's unlikely that you'll get a replacement with issues so you might as well return it instead of having that scratch bug you from now on. If the replacement has problems, you can replace that one, too. I doubt that you'll have to go through 6 like someone else did to get a flawless MBA.

mrsir2009
Sep 22, 2011, 01:55 PM
Face it: Your MBA is going to get worse cosmetic damages than that. Returning it would just be silly, because a week later you might bump it against the coffee table and it'll get a dent.

vitzr
Sep 22, 2011, 02:34 PM
What would you do?
Apple claims to be a premier company. They charge accordingly. Take it back till you get one you feel good about.


Me?

I had the exact same type of scratches. In my case they were so deep that a fingernail would catch on them, when touching it to see if they were as deep as they appeared.

This was on a new 15" $3,000 MacBook Pro. I had five scratches over two inches long each on the lid and on the palm rest. It took three tries to get one that didn't have scratches. It had to be a bad batch. Apple was great about it, but it was a real pain in the butt to spend over two months, exchanging custom configured MBP's till I got an acceptable one.

Just proves that Apples quality control is very shabby and ineffective. These scratches were so long, so deep that anyone could have seen them before packaging the computer. Apple no longer delivers consistent quality as they used to. I had over ten new Apple laptops with no problems whatsoever, then this.

JulesK
Sep 22, 2011, 03:11 PM
I tend to be anal about new things (cars, bikes, etc.), and then you get the first ding and then eventually realize that you don't really care. If it matters enough for you to care and get it replaced, certainly, get it replaced, but there's always a chance that it will be more aggravation than it is worth in the long run.

I just got refurb 24" ACD. Everything is great, except for one dead pixel somewhat in the center of the screen (which glows magenta on a white background). After more thought than conceivably justified (my wife basically thought I was crazy), I just decided to keep it. It works great with my 2011 MBA (some of the ACD's apparently don't work well with Thunderbolt-equipped MacBooks), returning the display would have been a pain (and they are not always available on the refurb store), and there was no guarantee that the next one wouldn't have any dead or stuck pixels or would work well with a Thunderbolt-equipped MacBook. Now, even though I know that the deal pixel is there, I have to spend time trying to find it every time, which tells me I shouldn't really care, either.

rayjay86
Sep 22, 2011, 04:41 PM
What's your machine's SSD and screen manufacturer? If it's Samsung/Samsung you'd be a fool to even consider changing. If it's Toshiba/LG, the temptation would be greater. IMHO if you have Samsung SSD and LG screen you have a perfectly fine combo so still keep. Although clearly this is unrelated to your actual question. tee hee

People post this stuff and then make fun of the OP for being OCD? I have seen so many of these posts about Samsung/Samsung, LG/Toshiba etc. I guarantee the majority of people in the world who own a MBA 2011 would not be able to tell the different 9/10 times if they were asked to test it out.



OP if it bothers you enough to post about it, return it. In my mind you paid nearly $2000 for a product, if it's not up to your expectations, screw everyone else's opinion and get a new one. Apple employees gave me a hard time because my iPad 2 had light leak...well thanks Apple. I paid $800 for this, I want a perfect unit.

That being said, it's really minor. I had to expand the photos to full res to see the issue and yeah it'll happen over time anyways. I guess in the case of the latter, its while it's in YOUR hands though.

Confuzzzed
Sep 23, 2011, 12:07 AM
I have seen so many of these posts about Samsung/Samsung, LG/Toshiba etc. I guarantee the majority of people in the world who own a MBA 2011 would not be able to tell the different 9/10 times if they were asked to test it out.

It's a free country the last time i looked so if I feel like giving my perspective then I am sure you will I agree I can. Besides, I suspect I am in the 1% minority that is qualified to comment. I had a Samsung display/Toshiba SSD 2011 machine which required numerous re-installs of Lion and Apple decided to replace it with a new machine which turns out to be LG display / Samsung SSD. To me the display looks fine (almost indistringuishable with Samsung) but only at a much narrower range of angles. If you deviate even by 2o, the warmness of the colours disappears. And I tried all the colour callibrations people suggested. Regards the SSD, the machine is somewhat faster IMO. But then again, it's probably because my original machine had parts of the SSD that may have been corrupted originally

jackyyeow
Sep 23, 2011, 12:43 AM
Scratch < dead pixel/gradient display/faulty hardware/warp chassis

Remember, the most important thing for a laptop to work is the hardwares, and good chassis to host the hardwares. Unless yours have a big dent/warp on the chassis, I wouldn't be bothered with such a tiny scratch. I've got 2 dings on my machine (I did it lol), and was bothered quite a bit but eventually, come to think about it, it's what's working well inside the machine that matter the most.

rayjay86
Sep 23, 2011, 09:27 AM
Besides, I suspect I am in the 1% minority that is qualified to comment.

Right, sign me up for that course.

My point about this whole SSD/Display thing is that no one would have noticed the difference if someone on macrumours or endgadget or similar hadn't opened up a MBA and told people there were different components. Now people go nuts that they didn't get a particular SSD/Display combo. *See the posts on here of people buying multiple MBAs to get the combo they like and then return the ones they don't*

Northwestern
Sep 24, 2011, 08:19 AM
My iMac 24" also has some small scratches after 3 years of use and I had a pixel fault right from the beginning at the center of the display. I only see it, when I have a white screen, but it's just one pixel. And on your pictures I really can't see the scratch. It wouldn't bother me.

rhinosrcool
Sep 24, 2011, 12:58 PM
If that ridiculously minor scratch bothers you, I guess you weren't planning on using it in the first place. If, in the future, you were trying to sell it, it would have absolutely no effect on the sale price. Almost any type of daily use, over a very short time, is going to result in some wear.

If the laptop is really for use and not for show, just use it.

mrsir2009
Sep 24, 2011, 03:15 PM
OP: If you've got real sweaty hands prepare for some erosion over the next year or two. My sweat eroded my alu MBP, and the damage is much worse than that scratch.

johnhurley
Sep 24, 2011, 04:29 PM
What would you do?

It's above and between the F2 and F3 keys. Of course, there's all the unknowns of whether the next one will have dead pixels, etc but the thought that I know that there is a small scratch there kind of irks me. At first I thought of it like a battle scar or something like that, almost something to take pride in (convincing myself it's no big deal) but it may be ultimately kind of distracting to think about. It has double Samsung by the way, if that matters. My ultimate fear of a new exchanged one are other workmanship problems like this, such as the screen being offset or dead pixels. So what would you do?

I don't see anything ...

Kristine
Sep 26, 2011, 06:35 AM
I had a similar mark on my new MBA when I took it from the box. I grabbed a cotton tip, dipped it into some tea tree oil and gently wiped the mark and it come off.

Constantine1337
Sep 26, 2011, 07:43 AM
I myself noticed a dent on my brand new 2010 MBP 15" 2.53GHz (the 2000 model) right out of the box and kept it (the upper edge of the bottom case was dented). Eventually it bothered me, but apple did not want to repair it. I was not blaming them but I should have returned it day one.

Anyway, in your case I would check for Samsung SSD/Display. If you have both Samsung parts, keep you MBA. If you have Toshiba and are willing to risk it, return it because of the scratch - you might get lucky :)

samven582
Sep 26, 2011, 12:25 PM
exchange it

DieterRams
Oct 3, 2011, 09:14 PM
If that ridiculously minor scratch bothers you, I guess you weren't planning on using it in the first place. If, in the future, you were trying to sell it, it would have absolutely no effect on the sale price. Almost any type of daily use, over a very short time, is going to result in some wear.

If the laptop is really for use and not for show, just use it.

I don't think it's a matter of it only being a scratch - it's that it's 1) a brand new machine and 2) this scratch was not caused by the OP. If it was caused by her, it might be one thing but it wasn't. Should OP unnecessarily live with that if it wasn't her fault and it came out of a brand new box that isn't supposed to have *any* scratches at all, minor or not? However, that being said, I have a feeling more and more usage of it will subside some feelings of it being an issue. The fact that it's already "less-than-brand-new" out of the box might have had some shock but since it's not a screen issue, it may be easier to lose track of. I can't imagine how a couple other posters here lived with dead pixels - that's just too distracting. At least for me.

Tiki35
Oct 3, 2011, 09:21 PM
Can you feel this scratch with your finger nail?
If not, I bet light pressure with a slightly damp magic eraser will take that off.

2IS
Oct 3, 2011, 10:18 PM
When I read the title I immediately though it was another OCD MacRumors member, but I thought MAYBE just MAYBE I'm wrong and there was really a large gash... Unfortunately I was proven correct, as I had to scan through the pics to actually find the scratch.

I know you "requested" positive comments only, but you posted on a public forum and I feel threads like this deserve if not beg for negative criticism.

M77
Oct 5, 2011, 12:17 AM
When I read the title I immediately though it was another OCD MacRumors member, but I thought MAYBE just MAYBE I'm wrong and there was really a large gash... Unfortunately I was proven correct, as I had to scan through the pics to actually find the scratch.

I know you "requested" positive comments only, but you posted on a public forum and I feel threads like this deserve if not beg for negative criticism.

No offense, but there's a difference between constructive criticism/polite discussion and mean spirited attacks/provocative hyperbole. People saying things like "waking up in a cold sweat" over this or claiming OCD (which isn't really funny if you genuinely know someone with it) or "you weren't planning on using it in the first place" are all missing the point. Yeah, I'm sure the poster bought this expensive computer just for show. I don't know where that guy uses his laptop where he expects it to be easily scratched but he should stop. I tend to take care of my things. I don't think I even have a single scratch on my alu Powerbook from 2005, certainly nothing that appears the way it does in these pictures. Not sure how you could've missed it, it's small but it's there.

I find the bit about 'show' to be petty. People buy Macs because they work well and also look great. It's entirely conceivable that someone would treasure the design aesthetic of their computer as much as how well it works. For something you use day in and day out, on the sofa and in bed, a device you work on as well as play on, and share your thoughts and attention with (as I'm doing now online), it's no wonder that such an intimate device would conjure a feeling of wanting to take good care of it. Not to mention something this expensive and well-designed and you open it totally new only to find it blemished without even touching it. Kinda sucks.

To the poster: For me, if someone is bothered by something that shouldn't be there and they paid a lot of money for it, they should be entitled to satisfaction. Who cares how little it is? After all, that's subjective. It's their purchase, their money. And any subjective opinion can be said without being a jerk. There actually seem to be people who have responded who think it's minor and not worth taking back but have not resorted to being one. That's how you should really do it. Ignore the haters, unless they have something actually constructive and non-mean to say.

By the way, I also thought the first reply with "I couldn't see why you couldn't decide this yourself" was hilarious. :p People post all sorts of questions on this forum, whether you like them or not, it's why a forum exists.

rhinosrcool
Oct 5, 2011, 12:47 AM
I don't think it's a matter of it only being a scratch - it's that it's 1) a brand new machine and 2) this scratch was not caused by the OP. If it was caused by her, it might be one thing but it wasn't. Should OP unnecessarily live with that if it wasn't her fault and it came out of a brand new box that isn't supposed to have *any* scratches at all, minor or not? However, that being said, I have a feeling more and more usage of it will subside some feelings of it being an issue. The fact that it's already "less-than-brand-new" out of the box might have had some shock but since it's not a screen issue, it may be easier to lose track of. I can't imagine how a couple other posters here lived with dead pixels - that's just too distracting. At least for me.

LOL. "Should the OP unnecessarily live with it....." Oh, the horror!

----------

No offense, but there's a difference between constructive criticism/polite discussion and mean spirited attacks/provocative hyperbole. People saying things like "waking up in a cold sweat" over this or claiming OCD (which isn't really funny if you genuinely know someone with it) or "you weren't planning on using it in the first place" are all missing the point. Yeah, I'm sure the poster bought this expensive computer just for show. I don't know where that guy uses his laptop where he expects it to be easily scratched but he should stop. I tend to take care of my things. I don't think I even have a single scratch on my alu Powerbook from 2005, certainly nothing that appears the way it does in these pictures. Not sure how you could've missed it, it's small but it's there.

I find the bit about 'show' to be petty. People buy Macs because they work well and also look great. It's entirely conceivable that someone would treasure the design aesthetic of their computer as much as how well it works. For something you use day in and day out, on the sofa and in bed, a device you work on as well as play on, and share your thoughts and attention with (as I'm doing now online), it's no wonder that such an intimate device would conjure a feeling of wanting to take good care of it. Not to mention something this expensive and well-designed and you open it totally new only to find it blemished without even touching it. Kinda sucks.

To the poster: For me, if someone is bothered by something that shouldn't be there and they paid a lot of money for it, they should be entitled to satisfaction. Who cares how little it is? After all, that's subjective. It's their purchase, their money. And any subjective opinion can be said without being a jerk. There actually seem to be people who have responded who think it's minor and not worth taking back but have not resorted to being one. That's how you should really do it. Ignore the haters, unless they have something actually constructive and non-mean to say.

By the way, I also thought the first reply with "I couldn't see why you couldn't decide this yourself" was hilarious. :p People post all sorts of questions on this forum, whether you like them or not, it's why a forum exists.

I stand by my comments. I don't know what's more hilarious, the whining about a miniscule scratch, the attempt to defend the whining, or the negative ratings given to mine and others' posts. Too funny...

2IS
Oct 5, 2011, 01:15 AM
No offense, but there's a difference between constructive criticism/polite discussion and mean spirited attacks/provocative hyperbole.

No offense taken, and I agree, there is a difference, but silly is silly. Posts like this range between silly and utterly ridiculous. This one is on the silly side, then there's the person who returned 6 or 7 MBA's and that was on the ridiculous side.

The fact of the matter is that if you have to post about it to get opinions, it's probably not a big deal. If it was truly a deal breaker you wouldn't need opinions, you'd simply take it back.

I don't apologize for my negativity. The sooner posts like these can be minimized the better off this forum will be IMO and the "I love you, you love me" facade certainly isn't going to do it.

eric/
Oct 5, 2011, 01:47 AM
Alright guys, I'm sorry for making this an issue on this voluntarily-read forum. You didn't have to reply to this thread and not contribute positively and exaggerate how I feel about this ("cold sweat"? who said anything about it being that bad?). As for votes, I just posted this 13 minutes before kemper's post so what do you expect? I kind of feel bad that you've gotten used to defects, minor or not, on your Apple stuff. This is the first time I've noticed an issue from a new MB, I've owned a few before and hadn't ever had a problem, even minor.

Miles, was only curious as to what others thought. It's my decision in the end. It's not that hard to comprehend.

All, please ignore if you can't be a decent forum member.

Edit: Expected some uncivilized replies but I already have a request to exchange put in, may do so later today. Who would have thought that people are all different with different thresholds?

The coolest thing about this being "voluntary" is that you can voluntarily not read replies which you deem to be negative and you can voluntarily not post if you can't handle what other people voluntarily say in your voluntarily posted thread.

Yeah it's a scratch, is it worth the trouble of taking it back? If so, do it. If not, enjoy your new MBA.

loby
Oct 5, 2011, 01:47 AM
I seriously do not understand why people are getting so hostile about commenting on the question about the scratch. The forum member is just asking your opinion. If you spend close to $1,000 on a computer and the scratch bothers you, you have the right to take it back or replace it. When you buy something expensive (unless you think $1,000 is nothing) why not expect it to not have scratches?!?

But from experience, you take your chances with other issues occurring if you have Apple's techs replace the housing, so you have to weigh the costs.

I had to return my MBA because of a defect and when I received it back, something else was broken. I took it back 3 times afterwards because something else did not work after receiving it after repairs. They even sent it back to Texas and when it came back they messed something else up again. Apple recognized their fault and eventually replaced the unit completely and I received a new MBA (which was better than I originally had).

Times have changed concerning care and work ethics. When I was a tech may moons ago, I would treat every system "as if it were mine" and make sure it was as perfect as possible when leaving my lab. Apple still has one of the best customer service out in the market, :apple: but the techs (not all of course) sometimes lack the basics, like not using a magnetic screw driver when working inside the system, or touching memory with their hands which can cause static. So again, you take your chances in the return.

eric/
Oct 5, 2011, 01:55 AM
I seriously do not understand why people are getting so hostile about commenting on the question about the scratch. The forum member is just asking your opinion. If you spend close to $1,000 on a computer and the scratch bothers you, you have the right to take it back or replace it. When you buy something expensive (unless you think $1,000 is nothing) why not expect it to not have scratches?!?

And their opinions are that this isn't a big deal and that you will acquire such scratches over time anyway, so why bother with taking it back.

This is the internet. If you expect people to just say please and thank you after every post you've got another thing coming.

loby
Oct 5, 2011, 02:13 AM
Yes, this is the internet and this is "my" opinion. I expect the Apple community to have more class than Microsoft junkies. If you think that this guy's post is "stupid", than don't comment. For those that want to comment on a post, it is wasting people's time having to go through the comments of insulting the guy to get to real comments to comment on.

Forums like Macrumors are not here to take out aggressions if you had a bad day or something or if one is a social degenerate and has nothing else to do if the Simpsons are not on. It is suppose to be informative. Go to the social networking sites for that stuff. This site is to get info. If you look at the poll, it is close to 50 - 50 on taking it back or not....

eric/
Oct 5, 2011, 02:17 AM
Yes, this is the internet and this is "my" opinion. I expect the Apple community to have more class than Microsoft junkies. If you think that this guy's post is "stupid", than don't comment. For those that want to comment on a post, it is wasting people's time having to go through the comments of insulting the guy to get to real comments to comment on.

Forums like Macrumors are not here to take out aggressions if you had a bad day or something or if one is a social degenerate and has nothing else to do if the Simpsons are not on. It is suppose to be informative. Go to the social networking sites for that stuff. This site is to get info. If you look at the poll, it is close to 50 - 50 on taking it back or not....

So every post has to be happy, enthusiastic, and positive?

I don't remember reading that in the forum rules. Care to show me where it's at?

2IS
Oct 5, 2011, 02:24 AM
I expect the Apple community to have more class than Microsoft junkies.

I find that this perception of "apple classiness" is largely self-proclaimed and not recognized by much of the rest of the world.

loby
Oct 5, 2011, 02:33 AM
No it doesn't...I do not know why I am still on writing myself at 12:30am. Maybe I should be the one watching the Simpsons right now. :cool:

No, you are right, but come on guys, the post has some weight because if you think about it, Apple's quality has gone down lately, for they "were" known to in the past to have superior quality, almost "perfect" systems. If you really look at the posts, it shows that those that are buying Apple products are not expecting the "perfect" systems as Steve Jobs required when he was at the helm. Maybe a different generation with different requirements when spending hard earned cash.

So, take the MBA back and don't listen to the "stupid" comments of the degenerates. Does that sound better? - not saying "please or thank you". :cool:

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"I find that this perception of "apple classiness" is largely self-proclaimed and not recognized by much of the rest of the world."

Like another post said, "This is the internet". We can be self-proclaiming if we desire....:cool:

M77
Oct 8, 2011, 03:42 PM
LOL. "Should the OP unnecessarily live with it....." Oh, the horror!


:rolleyes: You guys just keep missing the point. Its not that it's just a scratch, it's one the poster never made herself and it's brand spanking new out of the box. That's it. If you wouldn't take it back then vote no and move on. No one said it's any more or less than that. And no, it's not a "horror." The hyperbole continues. You guys just want to rag on someone, bully someone. Just stop, it's really unbecoming.

In addition, regarding the comments about saying what you want on the site; I believe this is also missing the point. Yes, we can all say whatever but isn't a decent forum/community better than that? Criticism doesn't automatically mean being a jerk. And you don't have to be all nicey-nice either but a bit of forethought and appreciation of whether you'd like to be spoken that way should be considered. Anyway, I'm off. I guess I'll just go key your car. I mean, it was bound to be scratched anyway. :D

robby818
Oct 8, 2011, 04:40 PM
If you are going to take the trouble of posting this question on a forum, then the scratch bothers you enough that you should exchange the computer for another one. Simple as that.

Apple doesn't really care, it will get sold as a refurb to someone who will probably be happy with it. No harm to anyone.

The cases are machined so there are bound to be subtle inconsistencies in the finish. I find it remarkable that the cases are as uniform as they are.

I am also kind of OCD, but for me it's dead or stuck pixels. I can't stand them and if I see one, that's it. I focus on it and can't forget about it. I tell myself it's just part of the manufacturing process, but it never helps. Apple and Amazon have always been good about exchanges. Again, it prob gets sold as a refurb to someone who doesn't care.

ritmomundo
Oct 8, 2011, 05:28 PM
:rolleyes: You guys just keep missing the point. Its not that it's just a scratch, it's one the poster never made herself and it's brand spanking new out of the box. That's it. If you wouldn't take it back then vote no and move on. No one said it's any more or less than that. And no, it's not a "horror." The hyperbole continues. You guys just want to rag on someone, bully someone. Just stop, it's really unbecoming.
Pot, meet kettle.
In addition, regarding the comments about saying what you want on the site; I believe this is also missing the point. Yes, we can all say whatever but isn't a decent forum/community better than that? Criticism doesn't automatically mean being a jerk. And you don't have to be all nicey-nice either but a bit of forethought and appreciation of whether you'd like to be spoken that way should be considered. Anyway, I'm off. I guess I'll just go key your car. I mean, it was bound to be scratched anyway. :D
I'd be pissed if someone keyed my car. BUT if there was a minuscule scratch from the factory, I wouldn't give a s***.

Alandraftsjuly
Oct 8, 2011, 05:55 PM
I could barely see the scratch from your photos, but being a bit anal myself, I know that justified or not, I'd be staring at that thing every time I used the computer. You paid a lot for the computer. It shouldn't come scratched. Exchange it and move on. That said, I was so obsessed with keeping my Rev A MBA spanking new that I even kept the little paper sheet they use to protect the screen from keyboard impressions. Dropped and dinged my MBA about six weeks later. Dropped and scratched it about two months after that. Dropped it more after that. Dinged it a few more times. To cut to the chase: Three-plus years later, it looks used, and works great (I've often wondered how many pristine Rev A's are still ticking). I sort of like the dings and scratches now, gives it a bit of 'authenticity.' A year from now you'll probably wonder why you even spent time debating this, but sure, if it's gonna bother you now, get another one.

M77
Oct 9, 2011, 03:22 PM
Pot, meet kettle.

Hardly, I never constantly bullied the poster and exaggerated the point to make myself heard. I just said to offer constructive advice either way and move on. It's called being a decent board member.

I'd be pissed if someone keyed my car. BUT if there was a minuscule scratch from the factory, I wouldn't give a s***.

Good, then that's all that needs to be said. None of this "cold sweat" and "are you really going to even use it" stuff that helps no one.

bmat
Oct 9, 2011, 03:31 PM
for that scratch, no. But if it was bigger, on the outside, screen, or just more noticeable I would.

ecPixel
Oct 9, 2011, 10:25 PM
That does bother me, I'm an anal person I guess.

Having said that, I have a same size scratch on my 11" i7 128GB custom order on the outside front, just below the apple, off the right. It's not deep, I ran my nail across it and could not feel it.

It bothered me at first, that feeling...I bought a new computer and it came scratched!?!? But I didn't even consider returning it at all.

1) I've already ordered a skin (decal/vinyl)
2) I wouldn't want to wait another week for one to come from China again

If my were on top of the F2, F3...I would've definitely returned it. It'll be right at my face very time I use it.

To those that say scratches will happen on MBP. I would not agree, unless you drop or bang it I guess. My powerbook G4 had no scratch after 3 years of use with no skin.

But I've put a decal on my C2D MBP, since too many people started to use use MBP...and the silver color just got boring for me, after using it for 3 years before that.

I also found that with a decal, the MBP is not as slippery, that's why I ordered one for my MBA the same day I ordered from apple.