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icyfire
Oct 12, 2011, 01:30 PM
I'm trying to update my Verizon iPhone 4 running 4.2.10 to iOS 5. I keep getting the message "The iPhone "iPhone" could not be restored. An internal error has occured." Tried using DFU mode and same problem. Any suggestions? P.S. it is not jailbroken.



The Game 161
Oct 12, 2011, 01:33 PM
please help

why is this coming up? is it due to so many updating?

hstaniloff
Oct 12, 2011, 01:35 PM
I'm getting the same error. See attached image. HELP??? Going to try and upgrade OS X to 10.7.2 then try it again.

icyfire
Oct 12, 2011, 01:36 PM
Same error... Come on apple, I thought it was supposed to "just work".

arightboy
Oct 12, 2011, 01:37 PM
same prob here too [UK]

The Game 161
Oct 12, 2011, 01:38 PM
same prob here too [UK]

guessing it is just too many trying it at once

will try it later i guess...

hleewell
Oct 12, 2011, 01:39 PM
Happens to me twice...
Anyone could direct to a troubleshooting guide..?

MightyMac007
Oct 12, 2011, 01:40 PM
I'm trying to update my Verizon iPhone 4 running 4.2.10 to iOS 5. I keep getting the message "The iPhone "iPhone" could not be restored. An internal error has occured." Tried using DFU mode and same problem. Any suggestions? P.S. it is not jailbroken.

Getting the same thing here on my Verizon iPhone. If you click 'More Information' on the error message, it suggests updating the OS and restarting the computer. I know these are generic steps, but I'm going try it (didn't upgrade 10.7.2 yet) and see if that helps.

Anotoneher
Oct 12, 2011, 01:40 PM
Same here. Update failed 5x. Decided just to wait a while and try it again.

The Game 161
Oct 12, 2011, 01:42 PM
been waiting for months and now this

ugh

asleep
Oct 12, 2011, 01:43 PM
Same issue here.

orangewall
Oct 12, 2011, 01:43 PM
Same error here, i've tried installing 4 times now... same error every time
Myn is a white iPhone 4, 16gb, never jailbroken and previous updates did work.

cdd543
Oct 12, 2011, 01:44 PM
same error in my iPad 2.

MattMJB0188
Oct 12, 2011, 01:45 PM
Same here. iPad 2

bangable
Oct 12, 2011, 01:45 PM
exact same error...

MarceePauff
Oct 12, 2011, 01:45 PM
Here too.

ryNze
Oct 12, 2011, 01:46 PM
Same error here - anyone got a fix for this? =)

Beanoir
Oct 12, 2011, 01:46 PM
and me...

yanki01
Oct 12, 2011, 01:47 PM
patience Daniel son

Anotoneher
Oct 12, 2011, 01:49 PM
I'm upgrading to 10.7.2 to see if that's what the problem is. Unfortunately there's an estimate wait time of 18 hours to download it. Jesus. I can download a 6 gig torrent in 40 minutes. But it takes almost a day to download from Apple :rolleyes:

miamijim
Oct 12, 2011, 01:49 PM
Phew... thought it was just me.....

Failed twice on iphone 4

Now trying on my iPad....


My imac is running snow leopard.... but this should not make a difference should it....

Do I have to have Lion on my iMac to do this......

circusbass
Oct 12, 2011, 01:51 PM
I'd rather get this than (-1303). I have no idea what that error even means!

BlackFalcon448
Oct 12, 2011, 01:51 PM
Was updating verizon ip4 and I got that error half way through the backup... What should I do?

rbownes
Oct 12, 2011, 01:51 PM
Same thing happened to me. I rebooted my iPhone and my iMac. Then I tried again and it worked perfectly!

avsrock90
Oct 12, 2011, 01:51 PM
Failed here too. DFU'd my iPhone. Huge mistake. Won't even go back to the old os now.

Europe calling
Oct 12, 2011, 01:52 PM
Same message here.
And when i try again, while my iPhone had been backed up and the whole iOS had already been downloaded, it starts the whole process again from scratch.
Even the second time it 'just did'nt work'

I'll try again tomorrow

asleep
Oct 12, 2011, 01:53 PM
Man ..... I already suck at iOS5. :eek:

stevelaw
Oct 12, 2011, 01:53 PM
same error. 4g, not jailbroken.

YoungLew
Oct 12, 2011, 01:54 PM
I got the same thing. I'm on a iP4 on 4.3.5.

I keep retrying but it keeps failing, the download was fine it appears the issue is with installing the OS.

I did notice it tries to verify the installation with Apple so maybe its due to over utilisation of Apples servers?

BlackFalcon448
Oct 12, 2011, 01:56 PM
I got the same thing. I'm on a iP4 on 4.3.5.

I keep retrying but it keeps failing, the download was fine it appears the issue is with installing the OS.

I did notice it tries to verify the installation with Apple so maybe its due to over utilisation of Apples servers?

I'm going to try an option+restore and I''l report back on my success/failure

Pimptastic
Oct 12, 2011, 01:57 PM
Yep, i got this too the first couple of times, then it worked

The Game 161
Oct 12, 2011, 01:57 PM
Those who Have had this error post in this thread when you get it to work please

Give the rest of us some hope

I may do it before bed then 4.30am then it will surely work

Megagator
Oct 12, 2011, 01:58 PM
Had the same exact error ( on OS X .7.1). put the iPod in recovery mode and hit restore. It authorized and then began. Works like a charm!

Demosthenes X
Oct 12, 2011, 01:58 PM
I got the same thing. Just keep trying - my iPhone updated fine on the second try, my iPad took three or four, but is updating now. I'm guessing it's just a lot of requests hitting Apple's servers.

cstevens
Oct 12, 2011, 01:58 PM
Me too :(

iPhone 4 16GB

WAM2
Oct 12, 2011, 01:58 PM
wtf, I Cant update or restore my iPhone 4 to iOS 5, it says An Internal Error Occurred.

JunkyDog
Oct 12, 2011, 01:58 PM
Guys guys, didnt you ever think of updating the itunes program itself, try to do so, and run the upgrade again. Works here, but i also got the same error as you did, i updated my itunes, and viola, running ios 5.. :-):rolleyes:

MustangJoe
Oct 12, 2011, 01:58 PM
Same here! Won't work for my iPod Touch 4th gen or iPad 2.

Edit: Just got IOS 5 on iPod Touch 4th gen. Will have to try later on iPad 2.

Edit 2: Got IOS 5 on iPad 2. Now just got to get setting and everything just the way I want so I will be good to go when I get my iPhone 4S!

settledown
Oct 12, 2011, 01:59 PM
try rebooting your iphone

this worked for me

YoungLew
Oct 12, 2011, 01:59 PM
Getting the same thing here on my Verizon iPhone. If you click 'More Information' on the error message, it suggests updating the OS and restarting the computer. I know these are generic steps, but I'm going try it (didn't upgrade 10.7.2 yet) and see if that helps.

Good luck, i started the download of iOS5 and 10.7.2 at the same time and iOS5 is long finished and 10.7.2 thinks its going to take 4 hours!

c.james
Oct 12, 2011, 02:00 PM
Ugh, same problem here. iPhone 4.. it was jailbroken but I updated to 4.2.10 prior to updating to OS 5. Rebooted the computer and iTunes, still getting the same message. Anyone have any idea why this is happening?

Pheo
Oct 12, 2011, 02:00 PM
Rebooting both devices now to see if it's that, although what's the betting rebooting makes iTunes d/l the update again! :confused:

maflynn
Oct 12, 2011, 02:00 PM
I got the same thing, but it took a couple of tries and it worked. I didn't need to put it DFU mode or anything I just retried and it worked

pechenie
Oct 12, 2011, 02:00 PM
How to launch an update without backup? This thing is taking too much time.

peskaa
Oct 12, 2011, 02:00 PM
Same problem, running iTunes 10.5 on OS X 10.7.1 - but the OS version shouldn't matter.

Tips?

c.james
Oct 12, 2011, 02:00 PM
And I am running the latest version of iTunes (10.5) so it's not that.

StuW
Oct 12, 2011, 02:01 PM
Updated iTunes and tried to update, got the error message. Going to update my OSX and try again! Anyone fixed it??

stridemat
Oct 12, 2011, 02:01 PM
I'm trying to update my Verizon iPhone 4 running 4.2.10 to iOS 5. I keep getting the message "The iPhone "iPhone" could not be restored. An internal error has occured." Tried using DFU mode and same problem. Any suggestions? P.S. it is not jailbroken.

Back up you phone and then click restore instead of update. That should get you sorted. Then restore from back up when iOS 5 is installed.

ru4real
Oct 12, 2011, 02:01 PM
try rebooting your iphone

this worked for me

Running through a similar issue with my phone. My computer could not restore the phone, but by going into settings --> general and doing a complete reset ON THE PHONE I was able to get it reset. It's attempting a new restore from my computer now... should be able to let you know how that goes in about 3 minutes.

asleep
Oct 12, 2011, 02:01 PM
guys guys, didnt you ever think of updating the itunes program itself, try to do so, and run the upgrade again. Works here, but i also got the same error as you did, i updated my itunes, and viola, running ios 5.. :-):rolleyes:

10.5.0.142

WAM2
Oct 12, 2011, 02:02 PM
How to launch an update without backup? This thing is taking too much time.

Same here.

The Game 161
Oct 12, 2011, 02:02 PM
My guess is there are too many doing it

Try later I say

dreamover
Oct 12, 2011, 02:02 PM
on try 7 or 8. there's gotta be a fix.

Jack06
Oct 12, 2011, 02:03 PM
Been trying to upgrade but keep getting an error message (see below)

I've tried uninstalling itunes, and reinstalling (10.5)
I've restarted my computer and made sure everything was up to date.

I'm running a Macbook pro 10.6.8 and trying to update my iPhone 4.

Anyone else having this problem?

thanks in advance!

babyt
Oct 12, 2011, 02:04 PM
me too :(
tried restarting my mac
and redownloading the new iTunes.
aint getting nothing :(

stridemat
Oct 12, 2011, 02:04 PM
Back up you iPhone and then click Restore instead of Update. Then restore your files from the backup.

Anotoneher
Oct 12, 2011, 02:05 PM
My guess is there are too many doing it

Try later I say

Yep.

I rebooted my macbook, tried my macbook air with 10.7.2, tried with snow leopard, hard-reset my iPhone and I still can't update to iOS 5. Have tried 12 times now. My guess is WAY too many people accessing the cloud and trying to update their iPhones world wide.

The problem is Apple launched ios5 world-wide at the same exact time. Pretty idiotic IMO. But Apple has never really been that great at product launches anyways. It's always a huge mess.

Pheo
Oct 12, 2011, 02:05 PM
I'm guessing probably the download from Apple corrupted in some way, due the volumes. Giving it 1 more try here then I'm going to the gym

soco
Oct 12, 2011, 02:05 PM
Wrong forum; stridemat's right. Should work perfectly fine.

pezasied182
Oct 12, 2011, 02:07 PM
I think you have to just keep trying it. I kept getting that error, tried three different sync cables, tried to restore then back up, nothing worked. Just tried it again and it works.

cambookpro
Oct 12, 2011, 02:07 PM
Same error here :mad:
Will try for another hour then just will leave until tomorrow

Tried installing 10.7.2 to see if that fixes anything, just installing now.

Anotoneher
Oct 12, 2011, 02:07 PM
I'm guessing probably the download from Apple corrupted in some way, due the volumes. Giving it 1 more try here then I'm going to the gym

How would I delete the downloaded update and redownload it?

Jack06
Oct 12, 2011, 02:08 PM
Oh, sorry guys.
Will give it a shot!

Summez
Oct 12, 2011, 02:09 PM
I had this error on a 32GB iPad 2, I restarted iTunes and now its installing.

pezasied182
Oct 12, 2011, 02:10 PM
Same error here :mad:
Will try for another hour then just will leave until tomorrow

Tried installing 10.7.2 to see if that fixes anything, just installing now.

I can't even download 10.7.2

SpaceKyd
Oct 12, 2011, 02:11 PM
Failed here too. DFU'd my iPhone. Huge mistake. Won't even go back to the old os now.

Do the same steps you performed to DFU and your phone should turn back on.

dealmaker
Oct 12, 2011, 02:11 PM
Same here - tried 12 times now! ..and done everything it suggested on the resource page! WTF!!!

WAM2
Oct 12, 2011, 02:12 PM
D*MN! This sucks, I Gotta leave soon, and wanna be using iOS 5. COMMON

Anotoneher
Oct 12, 2011, 02:14 PM
Question:

Why is it when I click update iTunes notifies me I have purchases which have not been transferred to iTunes. So I transfer the purchases, then click update and it tells me again.

Also, I can't sync ANY of my apps, if I click sync apps they all delete off my phone and I have to unclick sync apps to get them all back. Never had this problem until I upgraded iTunes last night.

Airplanepics
Oct 12, 2011, 02:14 PM
Keep trying, it does install eventually!

davidlw
Oct 12, 2011, 02:14 PM
I have tried to update both my iPad and iPhone on 2 different Mac's and keep getting "Could Not be restored. An Internal error occurred". Any suggestions?

Lord Blackmore
Oct 12, 2011, 02:14 PM
I see the restore error when I try to update my ipad2, but I didn't see it for my iphone 4.

dealmaker
Oct 12, 2011, 02:15 PM
Tried all three iPhone 4's in the house - same problem!! Grrr!

rockhard
Oct 12, 2011, 02:15 PM
Getting an error when it's trying to validate with Apple. Says something about not being eligible for this build or something.

On my 3rd try. Why does it have to back up the iPhone every time you try?

edit: 3rd try didn't work. WTF.

bembol
Oct 12, 2011, 02:16 PM
Just bought the 64GB touch 4G.

I've had so many iDevices and this is the first time I ran into something like this. :(

hulugu
Oct 12, 2011, 02:16 PM
Back up you phone and then click restore instead of update. That should get you sorted. Then restore from back up when iOS 5 is installed.

Tried that and it didn't work, gave me the same error.

Might have to abandon this for the day.

TobyZiegler
Oct 12, 2011, 02:17 PM
Having the same Problem with my iPhone4... internal error.

applefan289
Oct 12, 2011, 02:17 PM
Same issue here!

miamijim
Oct 12, 2011, 02:17 PM
My iphone backs up..

The software is extracted...

Then I get the error.....

jpmaffeo
Oct 12, 2011, 02:17 PM
Updating to 10.7.2... see if it helps... in any case not a brilliant start

lukekarts
Oct 12, 2011, 02:18 PM
http://img10.imageshack.us/img10/1871/screenshot20111012at201.png

Internal error occurred.

WizardHunt
Oct 12, 2011, 02:18 PM
I did the update for my iPad 2 with no problems took about 1 hour or less. However I am doing my iPhone 4 and it downloaded the software backed up my iPhone and then it came up with a error box :

The iPhone could not be restored. An internal error occurred.

Anyone get their's to work after they rec'd the error? Has anyone called Apple or can you even get through?

toffa813
Oct 12, 2011, 02:19 PM
Same error here. Tried restarting my MBP, my iPhone 4, and iTunes, and nothing worked. Roommate has the same problem. I have class soon and I want it to work :mad:

dealmaker
Oct 12, 2011, 02:19 PM
Now killed wife's iPhone - she won't be happy!

WTF - talk about a cluster****

iggypod
Oct 12, 2011, 02:20 PM
One of our iphone4s upgraded with no issues at all. Just started our iPad 2 and can't get past this internal error.

Patience. :eek:

MacNut
Oct 12, 2011, 02:20 PM
MY 3GS is having the same warning. Something most likely is corrupted in the download.

Cackeezy
Oct 12, 2011, 02:20 PM
Has anyone tried updating the security first, then upgrading to iOS5?

dwarnecke11
Oct 12, 2011, 02:21 PM
iPod touch 4th gen - same issue. I restored my iPod and told it NOT to backup first and voila. Fixed. Apparently it made a valid backup right after downloading iOS 5 that I was able to restore later.

bembol
Oct 12, 2011, 02:22 PM
My guess is there are too many doing it

Try later I say

+1

TBH, I only have the 4G touch 64GB. Picked it up today. Don't know why I'm in a rush to upgrade, don't exactly need the new features. LOL

It's annoying, hate to say it. I don't expect this from Apple.


BTW, iTunes was upgraded yesterday. Just did OSX (Lion) and restarted my iMac and still no luck. I'll wait later tonight.

Hawksberry
Oct 12, 2011, 02:22 PM
Just got off the phone with AppleCare. They said their network is overloaded. The errors is not on our end.

Anotoneher
Oct 12, 2011, 02:23 PM
Is there a way to delete the iOS 5 update off my mac and redownload it????

asleep
Oct 12, 2011, 02:23 PM
It seems like my iTunes is not re-downloading iOS5 when I try again ( and it fails )...

I wonder if my first iOS5 download was corrupted & needs to be re-downloaded/over-written???

bbnck
Oct 12, 2011, 02:24 PM
Same issue for me as well...

peskaa
Oct 12, 2011, 02:24 PM
Worked on 6th attempt, didn't do anything different. You need iTunes 10.5, that's it.

zipster
Oct 12, 2011, 02:25 PM
Wow. Glad I read this thread first.

I'll hold off.

zbro90
Oct 12, 2011, 02:25 PM
Where does iTunes keep the iOS 5 download? i want to delete and try to redownload it.

feckonastick
Oct 12, 2011, 02:26 PM
I'm getting it as well :(

Glad it's not an isolated case

Europe calling
Oct 12, 2011, 02:26 PM
after the third time it worked!
Just keep trying, servers are very busy apparently.

icyfire
Oct 12, 2011, 02:26 PM
I think I found a workaround. Instead of just hitting restore or update in iTunes, press option and click restore. Then navigate to your .ipsw file which should be located in (your user name)/Library/iTunes/iPhone Software Updates. I did this and it now is updating.

MCKENNATECH
Oct 12, 2011, 02:26 PM
They are aware of the problem, and hard at working getting it fixed. This always happens with new software updates to some people simply because of a mass overload of the system.

Franktv415
Oct 12, 2011, 02:26 PM
this just sucks!!!! i am so so so :(

pezasied182
Oct 12, 2011, 02:26 PM
The file is not corrupted, if it was I wouldn't have been able to get mine to work eventually. My guess is that the problem is when the phone is about to get restored, it has to check in with Apple's servers. If a lot of people are doing it, you can't always make a connection with the server, so iTunes says there is an internal problem.

kerunt
Oct 12, 2011, 02:27 PM
I'm in the same boat. Tried about 20 times now.

// edit - tried again and it seems to be updating; 21st try for the win!

fluxboi
Oct 12, 2011, 02:27 PM
I had the same issues! Re-booted phone and iMac and it's now working. must just be the numbers trying to do it.

sv1223
Oct 12, 2011, 02:27 PM
I get this too on my iPhone 3GS running 4.3.5. Tried 3 times plus installing 10.7.2 and still doesn't work. If it's happening to this many people then it has to be more than a coincidence.

Steve

Tommeh
Oct 12, 2011, 02:28 PM
Had this issue as well. It seems to be an error when checking at Apple. Instead of updating I chose restore without backup ( did that already ). Tried like 5 or 6 times and now it works, iPhone is upgrading to 5.0.

rockhard
Oct 12, 2011, 02:28 PM
Am I the only one getting the error "this device isn't eligible for the requested build"?

iP4, not jailbroken.

dealmaker
Oct 12, 2011, 02:29 PM
This is FUBAR - they must have predicted this in the download protocol and spread the time spread for verification if it needed to ping the server - ??

guyt
Oct 12, 2011, 02:29 PM
Yayyy it worked! just try try and try.. :)

SpaceKyd
Oct 12, 2011, 02:29 PM
The word I am getting is that Apple's servers are swamped and rejecting half the update requests. Keep trying. Don't go and do something that'll screw up your phone!!

sim667
Oct 12, 2011, 02:30 PM
Am I the only one getting the error "this device isn't eligible for the requested build"?

iP4, not jailbroken.

Maybe worth backing up and doing a restore to current firmware then trying again?

My ipad is just restoring now, then onto my iphone :)

icyfire
Oct 12, 2011, 02:30 PM
UPDATE: I think I found a workaround. Instead of just hitting restore or update in iTunes, press option and click restore. Then navigate to your .ipsw file which should be located in (your user name)/Library/iTunes/iPhone Software Updates. I did this and it now is updating.

WizardHunt
Oct 12, 2011, 02:30 PM
Ok Here's the scoop. I tried to reboot and still same problem with the Internal error occurred. I called Apple Care and they told me it is because the servers are way overloaded. She said just keep trying or try later when things calm down some. It may be like this for a few hours she said.

So will everyone stop trying so I can get mine updated? :p Wishful thinking.. LOL

macsidy
Oct 12, 2011, 02:31 PM
WE have 4 iPhone 4's in our house (uk), 2 on windows 2 on mac. Not one will accept iOS 5. none will restore or back up? Am updating to os10.7 see if thats gonna help,don't know about windows tho???

TLewis
Oct 12, 2011, 02:31 PM
I'm going to raise the spectre of heresy, but has anyone seen this problem when updating via windows? All of the posts here, that mention an OS, talk about OS X.

Edit 1: never mind: I see that macsidy has problems on windows.

I'm using win7 x64 to update my 32GB 3GS and, while I'm still waiting for the music and videos to be restored, the base OS5 firmware upgrade worked (version 5.0 (9A334)).

(So far, the entire upgrade process is now around 2 hours and counting. Restoring the apps took over an hour, and restoring the music/videos will probably take another 30-45 minutes. I hope there isn't much to restore after that.)

Edit 2: Upgrade complete, no problems. It did take around 2.5 hours, though.

ECUpirate44
Oct 12, 2011, 02:31 PM
Im getting it too. I just keep hitting update hoping it will go through lol.

tharepairguy
Oct 12, 2011, 02:32 PM
LOL getting the same error but didn't read through all the comments...

Called Apple and the Tech told me that I needed to purchase Lion to get ios5 on my ipad and iphone4. What a joke! I told him that didn't sound right and he better check that out. I hung up while on hold because I finally got it to go through. I'm on snow leopard.

So keep trying!

trishann4
Oct 12, 2011, 02:34 PM
Same problem on Windows

dealmaker
Oct 12, 2011, 02:34 PM
On attempt number 25 so far!!!!

kirchnrd
Oct 12, 2011, 02:34 PM
Took three tries here after getting this error. Have new iTunes, old lion. Now I am slowwwwwwwly restoring iPhone apps...

bbnck
Oct 12, 2011, 02:34 PM
Finally working! Just keep trying, it should eventually work.

cambookpro
Oct 12, 2011, 02:35 PM
Worked on 6th attempt, didn't do anything different. You need iTunes 10.5, that's it.

Hoping this comes true for me!! Attempt no 5 now...

EDIT: Nope. Onto 6...

sim667
Oct 12, 2011, 02:36 PM
LOL getting the same error but didn't read through all the comments...

Called Apple and the Tech told me that I needed to purchase Lion to get ios5 on my ipad and iphone4. What a joke! I told him that didn't sound right and he better check that out. I hung up while on hold because I finally got it to go through. I'm on snow leopard.

So keep trying!

I can confirm you dont need lion, im running snow leopard too.

swastik
Oct 12, 2011, 02:37 PM
Guess I was a little lucky then, it went through in the 3rd try!

It is actually doing it as I write this. Touchwood.

P.S.: First post!

Anotoneher
Oct 12, 2011, 02:38 PM
I'm about to flip out. Failed for the 27th time and now NOTHING on my iPhone works. All the apps force close and I can't even open my email.

ru4real
Oct 12, 2011, 02:38 PM
I know there are a lot of threads already about the error, so I'm sorry about starting ANOTHER one. However, since there are so many threads I don't want my fix to get lost in the clutter.

Description of MY problem: (or skip straight to the solution shown below)

Things were going great at first - I got in right at 1:05, downloaded at a reasonable speed, watched as my setup ran through a backup / update routine. Everything seemed to be going fine until I saw that my phone was up and running and had some little intro to run through. I followed the on screen instructions for accepting the new TOS and setting up my iCloud (Apple ID) account. Unlike all previous iPhone/iPod experiences I have had in the past, I noticed that my computer was still doing a restore, and yet I was still able to use my iPhone. I'm used to my iPhone being locked during sync/backup/restore operations, but I figured maybe they'd just learned how to get around this issue.

So, I end up on the home screen for my phone, some of my apps are there (and in their correct folders, more on that later), but not all. That's ok, since my computer is still doing a restore. I noticed that the newsstand app is right on my home screen though, and I'd really rather it in my "Apple" folder, so I do a long press and try to move it. This failed, since (as I later learned) newsstand can't go IN a folder, because it actually IS a folder. Then I notice something else, the app that was restored to my iphone while I was doing this isn't in the folder it is supposed to be in. Weird... --> drag --> drop. Solved.

Except... then I notice that ALL of my 160+ apps aren't going into their folders. D'oh! That's going to be a lot of extra work. Oh well, I decide to leave the phone to do it's thing.

Restore wraps up... and I get an error message on my computer!

"an error occurred while restoring this iphone (-34)"

That's not good... oh. None of my 3rd party apps will open. Also NOT GOOD.

I try to do a restore. I get the dreaded "An internal error has occurred" message that so many people are experiencing. I try a DFU restore. Same deal.

At this point I figure my iphone is pooched and figure I'll have to go to the genius bar. Then I notice on the forum that so many people are having the same problem, so I play with it a bit. And solved it. Here's how:

The Solution


Don't use your computer to reset your phone, since it's obviously not working. Instead, go onto the phone itself and in the settings area reset it to factory defaults & delete all your data. You have a backup (hopefully) on you computer, so this shouldn't be a problem.
Run through on screen introduction / setup of iOS 5
Plug phone into your computer
Your computer should recognize the phone as a "new" phone, and ask if you want to set it up as a new device or restore from backup. Restore it from your backup. You may need to run through the on screen iOS 5 setup again, but once you've done that then leave the phone alone while it does a restore. Do not mess around with the phone as it is restoring from your backup. It is my assumption that this is what caused the corruption in the first place.

ibcj
Oct 12, 2011, 02:39 PM
How many iPhones has Apple sold and how much cash do they have in the bank ? This is not the first iOS upgrade, so they should have some idea as to how much traffic they can expect.

ru4real
Oct 12, 2011, 02:40 PM
I also had a problem and managed to fix it: http://forums.macrumors.com/showthread.php?t=1247639

Ashwood11
Oct 12, 2011, 02:41 PM
I had no problems.

JamieYeap91
Oct 12, 2011, 02:41 PM
tried for the umpteenth times already still getting the same error. what does that mean actually? internal error occurred? apple or me?

MarceePauff
Oct 12, 2011, 02:41 PM
Might just be coincidence but putting my 3GS into airplane mode worked. *shrug*

jackmbriggs
Oct 12, 2011, 02:42 PM
I'm trying to update my Verizon iPhone 4 running 4.2.10 to iOS 5. I keep getting the message "The iPhone "iPhone" could not be restored. An internal error has occured." Tried using DFU mode and same problem. Any suggestions? P.S. it is not jailbroken.



UPDATE: I think I found a workaround. Instead of just hitting restore or update in iTunes, press option and click restore. Then navigate to your .ipsw file which should be located in (your user name)/Library/iTunes/iPhone Software Updates. I did this and it now is updating.

mine started but didnt not finish after trying this same error

Jack06
Oct 12, 2011, 02:42 PM
All sorted, thanks guys :)

Wrathwitch
Oct 12, 2011, 02:42 PM
Getting it too. What picks my a$$ is that you have to wait for the useless back up every time rather than just plowing into the install!!!!

Damn this all to hell.

bigkito
Oct 12, 2011, 02:44 PM
Is there any way i can stop it from backing up every time i try to update? I already backed up in 3 attempts with internal error results

----------

Getting it too. What picks my a$$ is that you have to wait for the useless back up every time rather than just plowing into the install!!!!

Damn this all to hell.

****in annoying.

g0odfr1end102
Oct 12, 2011, 02:44 PM
Glad it worked for you OP, but this trick ain't working for me... Can someone please help me, I'm getting desperate :confused::confused:

fel10
Oct 12, 2011, 02:45 PM
I'm having the same problem with my iPod and iPhone. Don't know what to do :(

MakX
Oct 12, 2011, 02:46 PM
An unknown error occurred (3002). Ugghhhhh. What is this.

razzzat
Oct 12, 2011, 02:46 PM
I just downloaded the ipsw file. And updated my ipad.

The link can be found in this article.

http://techie-buzz.com/mobile-news/ios5-ipsw-direct-download-links.html

Digitalflick
Oct 12, 2011, 02:47 PM
i put phone into DFU mode first. then it took about 10 tries to restore with ios5. updating now.

stevelaw
Oct 12, 2011, 02:47 PM
Took me 7 or 8 tries, but it finally updated. Didn't reboot / reset / download updated OS X, just kept trying.

jamesferguson
Oct 12, 2011, 02:48 PM
I too, are having problems with this. Do we just need to keep trying? Or is there an actual problem?

Hawksberry
Oct 12, 2011, 02:48 PM
It worked after 16 tries. Network issues.

Franktv415
Oct 12, 2011, 02:49 PM
this takes so long. backing up then get this error WTF!!!!!!:mad::mad::mad:

trishann4
Oct 12, 2011, 02:49 PM
Mine's working now - didn't do anything differently.

sandhugu
Oct 12, 2011, 02:50 PM
I had the same problem as well. I just unlocked (passcode) my iPhone 4 (16Gb) and update worked after that. I hope this will help

musika
Oct 12, 2011, 02:50 PM
Airplane mode fixed it for me!!!!

yayitsezekiel
Oct 12, 2011, 02:51 PM
Guys it took me about 12-15 times, but I eventually got it! You just need to keep trying to restore and you'll eventually get it.

blkonblk17
Oct 12, 2011, 02:52 PM
Guys it took me about 12-15 times, but I eventually got it! You just need to keep trying to restore and you'll eventually get it.

Yes, I agree. Keep trying. I finally got through!!

fel10
Oct 12, 2011, 02:53 PM
Ok, my iPod worked, finally. I feel much better now. Hopefully I won't have any issues updating my iPad and iPhone.

nwbusa
Oct 12, 2011, 02:53 PM
Took 5 tries for it to work... Just keep trying!

nickn
Oct 12, 2011, 02:54 PM
Same garbage for me too. Not getting anywhere. Airplane Mode did not work for me...

NogbadTheBad
Oct 12, 2011, 02:54 PM
The file is not corrupted, if it was I wouldn't have been able to get mine to work eventually. My guess is that the problem is when the phone is about to get restored, it has to check in with Apple's servers. If a lot of people are doing it, you can't always make a connection with the server, so iTunes says there is an internal problem.

+1

It's the servers, check out the info in the iPhoneUpdater.log log via the console app


2011-10-12 20:47:42.000 iTunes[992:17aa3]: amai: AMAuthInstallDebugWriteObject: debug object written: file://localhost/tmp/PersonalizedRestoreBundle.u0D0nbkxzS/amai/debug/tss-request.plist
2011-10-12 20:47:44.000 iTunes[992:17aa3]: amai: tss_submit_job: error from server=100 (An internal error occurred.)
2011-10-12 20:47:44.000 iTunes[992:17aa3]: amai: kAMAuthInstallRequestCacheLocalizedTssError: cached server error text: (3200) An internal error occurred.
2011-10-12 20:47:44.000 iTunes[992:17aa3]: amai: AMAuthInstallRequestSendSync: failed tss submission: An internal error occurred.
2011-10-12 20:47:44.000 iTunes[992:17aa3]: amai: AMAuthInstallBundlePersonalizePartial: server request error: An internal error occurred.
2011-10-12 20:47:44.000 iTunes[992:17aa3]: failed to personalize the restore bundle: An internal error occurred.

taduyducvn
Oct 12, 2011, 02:54 PM
Keep retry... I have this problem. For sure it's a problem from Apple and do not worry too much, just try update around 10 -> 20 times.

Also try Airplane mode as some member has mention that they works.

Im now updating. Hopefully there aint' any problem.

Anotoneher
Oct 12, 2011, 02:55 PM
Tried this and it didn't work. Just wiped my phone entirely out and corrupted my backup.

ascender
Oct 12, 2011, 02:56 PM
Is there any way to skip the backup step of the process?

robmoss2k
Oct 12, 2011, 02:56 PM
This is the error the Apple server (gs.apple.com) is sending back:

HTTP/1.1 200 OK
Date: Wed, 12 Oct 2011 19:20:37 GMT
Server: Apache-Coyote/1.1
Content-Type: text/html
Content-Length: 46
MS-Author-Via: DAV
Keep-Alive: timeout=15, max=499
Connection: Keep-Alive

STATUS=100&MESSAGE=An internal error occurred.

There's nothing you can do about it, the server is just utterly overloaded. It's not even timing out - the response comes back in about a second saying, basically, sorry boys, no room at the inn. Patience is your only option. Either keep trying, or wait. Personally I'm going to leave it a few hours.

MakX
Oct 12, 2011, 02:56 PM
Tried at least 30 times. Probably doesn't help that I'm in NZ, the US requests are probably being favoured as they're closer to the server. Fails when iTunes tries to contact albert.apple.com

Frio7
Oct 12, 2011, 02:57 PM
I just got it to work !!!! Once i did a back up ( probably my 100000th today) i did a restore and selected not to back up and only restore and update and it worked on first try !! Give that a shot

taduyducvn
Oct 12, 2011, 02:57 PM
Is there any way to skip the backup step of the process?

I think if you try Comand Click the Restore button, it won't ask for backup

asleep
Oct 12, 2011, 02:57 PM
Airplane mode worked for me.

owen67
Oct 12, 2011, 02:58 PM
i had the exact same problem and for the last 30 minutes i was worried about my nice phone but just kept on clicking on update and looking on the web trying to find a cure but out of no where it just started working. people who are still having the problem just keep on trying to update it will work some time:)

nickc25
Oct 12, 2011, 02:59 PM
I'm trying to update my Verizon iPhone 4 running 4.2.10 to iOS 5. I keep getting the message "The iPhone "iPhone" could not be restored. An internal error has occured." Tried using DFU mode and same problem. Any suggestions? P.S. it is not jailbroken.



UPDATE: I think I found a workaround. Instead of just hitting restore or update in iTunes, press option and click restore. Then navigate to your .ipsw file which should be located in (your user name)/Library/iTunes/iPhone Software Updates. I did this and it now is updating.

Hi
I tried your workaround but there is no such file or location? I am using the latest version of OSX Lion. Thanks

----------

i had the exact same problem and for the last 30 minutes i was worried about my nice phone but just kept on clicking on update and looking on the web trying to find a cure but out of no where it just started working. people who are still having the problem just keep on trying to update it will work some time:)


Is there any way to update without having to backup each time? its taking 30 mins per backup and I already have done 3 backups trying this! Thanks :)

duke49er
Oct 12, 2011, 02:59 PM
Go into settings and sign out of the app store.

Put your phone in airplane mode.

Reset your phone by holding down the power button and home button simultaneously until it restarts.

Hook up with iTunes and proceed with update.

jackmbriggs
Oct 12, 2011, 02:59 PM
i downloaded the tried to install i get to about 90% the get damn error AGAIN

CoryBoyUSA
Oct 12, 2011, 03:01 PM
I had this error about 5 times before deciding to try restarting my phone. Once I did that, it worked like a charm. This may be a simple step a lot of people like myself didn't even think to try. Or, it could just be a coincidence.

MrsNed
Oct 12, 2011, 03:02 PM
It must be purely system overload, I've been trying to update my iPad2 for 2 hours now and it finally just updated. Literally just keep trying. I have the latest iTunes update and OSX Snow Leopard. Patience is all thats required...

xMClass
Oct 12, 2011, 03:02 PM
I'm on my 7th try, no luck so far.

ajamali
Oct 12, 2011, 03:02 PM
It's not just apple, seems like MacRumors' servers are overloaded too :D

http://i56.tinypic.com/24g25gx.png

MrsNed
Oct 12, 2011, 03:02 PM
I'm in the UK btw.

stephmce
Oct 12, 2011, 03:03 PM
I'm trying to update my Verizon iPhone 4 running 4.2.10 to iOS 5. I keep getting the message "The iPhone "iPhone" could not be restored. An internal error has occured." Tried using DFU mode and same problem. Any suggestions? P.S. it is not jailbroken.



UPDATE: I think I found a workaround. Instead of just hitting restore or update in iTunes, press option and click restore. Then navigate to your .ipsw file which should be located in (your user name)/Library/iTunes/iPhone Software Updates. I did this and it now is updating.

Apparently Apple's servers are overloaded with people trying to update. It's like trying to buy playoff tickets online, you just have to keep trying until it goes through.

keithjfuller
Oct 12, 2011, 03:04 PM
keeps happening on my ipad 2 and my apple tv 2. what a joke.

it takes 30 minutes to "bak up" my ipad, then extracts, then that stupid error message (an internal error...).

i restored my atv2, and it took 2 hours, then same crap. can't work.

BryanLyle
Oct 12, 2011, 03:04 PM
Note to self... Don't ever update your iOS device on launch day. I've been trying to update for 3 hours now. :(

Trix10
Oct 12, 2011, 03:04 PM
Tried 6 times and it failed. Put it into airplane mode and it worked first try.

z7tjxd45
Oct 12, 2011, 03:05 PM
Instead of check for update, hit restore. When asked to make backups, make backups.

Wipe iPhone, reinstall firmware, iOS5 goes on, and your backups restored. Turn on phone, iOS5

Edunwody
Oct 12, 2011, 03:06 PM
I'm on my 7th try, no luck so far.

7th try I am updated. Wew!

philipk
Oct 12, 2011, 03:07 PM
AIRPLANE MODE

Airplane mode worked for me on the first try.

I tried about a dozen times before.

Thanks!!!!

foppishbum
Oct 12, 2011, 03:07 PM
I'm trying to update my Verizon iPhone 4 to iOS 5 and I keep getting the error message too. Now, I'm getting a more detailed one "The iPhone ... could not be restored. This device isn't eligible for the requested build."

HELP! :(:(:(

mkoesel
Oct 12, 2011, 03:07 PM
Thank you very much sir. That did the trick.

OpisthorcisX
Oct 12, 2011, 03:08 PM
Evening all!

OK so im in the UK and after about an hour and half of repeatedly trying to update it has gone through. There were a couple of false starts, but attempt number god knows what went through. :D

So i guess my advice is to keep trying, or wait till later to update the phone.

Now to do my iPad.....

RedfootBlack
Oct 12, 2011, 03:08 PM
I had the "ineligible build" problem, but fixed that by editing the 'hosts' file... then hit the 'internal error' wall on the first attempt. Just tried again and everything went swimmingly. I'd advise patience to all trying to upgrade, and like has already been said before: don:t go doing anything that wil screw up your phone!

allocate
Oct 12, 2011, 03:08 PM
Wrote this quick how-to for those on OS X looking to brute force this as quickly as possible. Hopefully the link is appropriate. If not, feel free to remove.

http://legalgeekery.com/2011/10/12/errors-while-updating-to-ios-5-heres-a-fix/

MakX
Oct 12, 2011, 03:09 PM
Go into settings and sign out of the app store.

Put your phone in airplane mode.

Reset your phone by holding down the power button and home button simultaneously until it restarts.

Hook up with iTunes and proceed with update.


Phone rebooted and got further than before, but promptly failed with the same error again.

Anotoneher
Oct 12, 2011, 03:10 PM
AIRPLANE MODE

Airplane mode worked for me on the first try.

I tried about a dozen times before.

Thanks!!!!

Tried Airplane mode and didn't work for it. Airplane has nothing to do with it- it's just luck and getting the right spot at the right time. I've nearing 40 tries and lost all my iPhone backups, etc and I still haven't made it through the error.

Apple just did this WORLDWIDE update involving every iPhone hooked up to iTunes.... at the same minute. Stupidest thing I've ever seen from Apple. Laughably poor planning.

cambookpro
Oct 12, 2011, 03:10 PM
FINALLY.
8th attempt.

Restoring apps now!

RedfootBlack
Oct 12, 2011, 03:10 PM
I'm trying to update my Verizon iPhone 4 to iOS 5 and I keep getting the error message too. Now, I'm getting a more detailed one "The iPhone ... could not be restored. This device isn't eligible for the requested build."

HELP! :(:(:(


Edit host file (open finder, browse to /private/etc/) open in textedit, add # at the beginning of the last line (should start with 74, and include a space after the #). Save and retry. Should sort your problem :)

Wrathwitch
Oct 12, 2011, 03:11 PM
AIRPLANE MODE

Airplane mode worked for me on the first try.

I tried about a dozen times before.

Thanks!!!!

Airplane mode ftw I THINK... I see the bar on my phone!!!!


YAY!!!

rockhard
Oct 12, 2011, 03:11 PM
I finally got rid of the error I was having, now I'm getting the same one as all you guys. UGH!

Goody
Oct 12, 2011, 03:11 PM
Guys, [UK] 11 Times And It Worked, Don't Give Up!!
Goody

Anotoneher
Oct 12, 2011, 03:11 PM
Wrote this quick how-to for those on OS X looking to brute force this as quickly as possible. Hopefully the link is appropriate. If not, feel free to remove.

http://legalgeekery.com/2011/10/12/errors-while-updating-to-ios-5-heres-a-fix/

There's is NO QUICK FIX. It's whether or not you make it in the query line for updating. People keep posting all these little things like spinning in their chair 3 times and hitting airplane mode.

It doesn't matter. It's luck.

Nicken
Oct 12, 2011, 03:13 PM
After around 15 tries the second try with Airplane mode did the trick for me.

jackmbriggs
Oct 12, 2011, 03:13 PM
Has anyone tried updating the security first, then upgrading to iOS5?

i just did and so far its working

MakX
Oct 12, 2011, 03:14 PM
Wrote this quick how-to for those on OS X looking to brute force this as quickly as possible. Hopefully the link is appropriate. If not, feel free to remove.

http://legalgeekery.com/2011/10/12/errors-while-updating-to-ios-5-heres-a-fix/

Yes, helped indeed! After trying updating and restoring all morning, this magically worked. Upgrading now. Thank you!

Wrathwitch
Oct 12, 2011, 03:14 PM
There's is NO QUICK FIX. It's whether or not you make it in the query line for updating. People keep posting all these little things like spinning in their chair 3 times and hitting airplane mode.

It doesn't matter. It's luck.

I am sorry, I don't believe it was coincidence. The load went fast and flawless when I engaged Airplane mode ON. First time. The speed etc of everything was notable.

just my 2 cents

Gage
Oct 12, 2011, 03:14 PM
Finally got my iPad to update after "Internal error" msg on the 7th attempt. Took some cussing and a lot of fist shaking, but it's working!

zipster
Oct 12, 2011, 03:15 PM
So is anyone actually on iOS5 now or still "backing up/updating apps!!!"?

:confused:

philipk
Oct 12, 2011, 03:15 PM
Tried Airplane mode and didn't work for it. Airplane has nothing to do with it- it's just luck and getting the right spot at the right time. I've nearing 40 tries and lost all my iPhone backups, etc and I still haven't made it through the error.

Apple just did this WORLDWIDE update involving every iPhone hooked up to iTunes.... at the same minute. Stupidest thing I've ever seen from Apple. Laughably poor planning.

Understand!

I updated one computer with the Lion and iTune updates. I am currently updating both Apple TV's. I am holding off on my other two computers, my wife's iPhone, and Aperture updates until later.

I have never seen so many updates so fast!

BTW, my MobileMe accounts have worked poorly since Saturday.

IsaacM
Oct 12, 2011, 03:15 PM
Beyond annoying.

Considering Apple is starting a CLOUD service, you would think they would get some proper servers.

TheLove
Oct 12, 2011, 03:15 PM
hi
i got this error today, i edited hosts to unblock gs.apple.com and fixed error 1 then i got another error because high traffic to apple verify server and i solved that too now i got new error .. and im totally stuck this time, cannot restore cannot upgrade
error say

the iphone could not be restored. an internal error occurred.version="1.0" encoding="utf-8" standalone="yes"?>


anyone help please because i really feel bad and almost crash my mac

R.I.P Steve Jobs REALLY REST IN PEACE you dont feel my pain against this error :(

Catastrophe.
Oct 12, 2011, 03:16 PM
Same problem here with my iPod Touch :| I updated iTunes yesterday, my iPod was updated before this and I restarted my iMac 3 times :| Nothing seems to work.

jackmbriggs
Oct 12, 2011, 03:17 PM
Airplane mode ftw I THINK... I see the bar on my phone!!!!


YAY!!!

did it work?
i get about 90% then get error again

The Game 161
Oct 12, 2011, 03:18 PM
still won't work

wonder if it will work 4,30am here in the UK...

rockhard
Oct 12, 2011, 03:18 PM
Looks like they changed the wording on the error.

aphexacid
Oct 12, 2011, 03:18 PM
I got this error 3 times in a row on my macbook with snow leopard. I just recently upgraded to 4.3.5 on this same machine and had no problem. I've used tiny umbrella on it in the past, but set it so it doesn't save the host file. i dont know if that even has to do with anything.

Either way, i fired up my windows PC with vista, and it updated my iphone 4 to ios 5 without any problems on the first try.

I dont get it.

mzaferyahsi
Oct 12, 2011, 03:20 PM
well i didn't enter my sim pin so the sim was locked and did the update with no problem :)

blkonblk17
Oct 12, 2011, 03:21 PM
Finally, after like 15 times lol

http://i120.photobucket.com/albums/o189/rocejo/IMG_4096.jpg

miamijim
Oct 12, 2011, 03:21 PM
iPhone wiped... had to do a factory restore..... Grrr

That failed 3 times, now it is restoring, hopefully with newest OS.

But lost all my data I think..... Contacts and everything...

Restoring iPhone firmware.....

Your phone has been restored to factory settings and is restarting.....

Restore in progress..... from my last back up.... (lucky I have done 20 of those today)

3 Hours 33 Minutes later, 20 failed updates, 2 factory restores now restoring apps.....

Looks promising.....

Apple ID entered and iCloud setting up....

Fully working iOS5 now restoring music and apps........

Sweet......

Now for the iPad......

Digitalflick
Oct 12, 2011, 03:21 PM
Got the same error. put into DFU mode, then keep trying to restore. it will eventually work.

The Game 161
Oct 12, 2011, 03:21 PM
into waiting for iphone

it may be working...

jbachandouris
Oct 12, 2011, 03:22 PM
Nice. Been updating since 1 PM. First the Macbook Pro, then the iPhone 4, now the iPad 2. It has errored out 4 times already. Now my iPad 2 is wiped, but won't restore. Why didn't Apple expect its servers to get slammed? I searched this error and it basically says close iTunes and try again.

Update: 5 times!

1zach4
Oct 12, 2011, 03:22 PM
I got iOS 5 onto my 3GS, but now I cannot get any songs or apps to sync to my phone. I've tried restoring a few times, restarted the phone/computer, tried wifi sync....nothing

Anyone else having trouble getting their music/apps back on their phone?

itsohkaye
Oct 12, 2011, 03:23 PM
I'm having same problem. Error 3004.

Restore & Update and now can't do anything! Need a fix. :(

tm.chen
Oct 12, 2011, 03:23 PM
I am getting all sorts of error, one after and another. My phone is pretty much ****ed because the update always stops halfway

picciano
Oct 12, 2011, 03:23 PM
Seems to be working now. The "Verifying with Apple" step is taking longer now, rather than immediately failing with an "internal error". Seems like the change was on Apple's server.

wadawow
Oct 12, 2011, 03:23 PM
omg... wtf??? then it asked me to totally restore it losing everything. I waited 50 minutes for ios 5 to download onto my computer now this??? Trying to restore it again. Now I ahve to start all over :(

TheLove
Oct 12, 2011, 03:24 PM
Got the same error. put into DFU mode, then keep trying to restore. it will eventually work.

did you got (.version="1.0" encoding="utf-8" standalone="yes?>) too?

Catastrophe.
Oct 12, 2011, 03:24 PM
New error. I'm getting this now :|

http://i1238.photobucket.com/albums/ff489/this_conspiracy/ScreenShot2011-10-12at212105.png

I'll give up tonight. I'll try and do it tomorrow.

Ivabign
Oct 12, 2011, 03:24 PM
OK - my verizon iPhone 4 16gb is bricked...

It is in "recovery mode" and iTunes tries to restore and I get error 3004

I have a macbook Pro (feb 011) running snow leopard (I think - I didn't upgrade to Lion)

I backed up my phone - I have wifi off and it is in airplane mode....

What do I do???

HELP

ilko
Oct 12, 2011, 03:24 PM
Took me several tires but it worked! I ended up using the "restore" option, because I kept getting the Internal Error message when trying to "update." But before that I did a sync and unclicked all the music and movies I had on the iPhone since that takes forever to back up.

It restored it to factory settings with iOS5 installed. Right now it's restoring my settings from backup. Looks like that will take about 20 minutes or so for a 32GB device...

RobMoss
Oct 12, 2011, 03:25 PM
I got the error message first time, so i tried again. Second time it seems to have gone through ok... Just restoring my apps...

Ooh, like the little zoom-in Apple logo..!

Wrathwitch
Oct 12, 2011, 03:26 PM
did it work?
i get about 90% then get error again

Right now I am in restoring iPhone apps mode so I believe it worked. Did a restart of my phone, engaged airplane mode.


Then again... it really could be freakish luck. Either way it made me feel like i was doing something productive lol.

WW

C0bra K0mmander
Oct 12, 2011, 03:26 PM
wtf!

minimalistic
Oct 12, 2011, 03:26 PM
OK - my verizon iPhone 4 16gb is bricked...

It is in "recovery mode" and iTunes tries to restore and I get error 3004

I have a macbook Pro (feb 011) running snow leopard (I think - I didn't upgrade to Lion)

I backed up my phone - I have wifi off and it is in airplane mode....

What do I do???

HELP

Im exactly in your same situation. :eek:

gemnilocs
Oct 12, 2011, 03:27 PM
getting the same message for my ipad:(

pjhamill
Oct 12, 2011, 03:28 PM
Stop panicking. Just be patient. You will all be fine.

dtravis7
Oct 12, 2011, 03:28 PM
It IS the servers just like the log said. I tried maybe 50 times and 51 took! It's now in IOS5! So do not give up, it will eventually work.

warchieft2k
Oct 12, 2011, 03:28 PM
it worked for me after the 43rd try!!!!!

it is installing now! its about time!

anschris
Oct 12, 2011, 03:28 PM
I have the same issue. I tried just updating twice and just got the basic error. Then tried to do the restore to factory and it started the whole process, bricked my phone and then gave me the 3004 error. Tried all the restarting and suggestions but still a brick. I just again restarted the restore and it gets all way to the restoring firmware part and fails. Completely useless hardware. Guess I'm gonna go bang on a genius' head now.

marvel34
Oct 12, 2011, 03:29 PM
error 3200 solution

Hi everyone,

Turn the Airplane mode ON and click on the update from iTunes.

MARVEL34

El3ctronics
Oct 12, 2011, 03:29 PM
error 3200 solution

Hi everyone,

Turn the Airplane mode ON and click on the update from iTunes.

MARVEL34

Didn't work on the iPad. Just have to keep trying.

hasole
Oct 12, 2011, 03:29 PM
7 attempts here on my 3gs, a few times it would give me the error after it had restarted the phone as well.

If you've got tiny umbrella installed or have at some stage, make sure you turn off what you need to so that it goes to apple to verify.

johnray10
Oct 12, 2011, 03:30 PM
Im exactly in your same situation. :eek:

me too.. don't know what to do. can't use my phone at all and it will not contact the server to restore.. this sucks.

yohannus
Oct 12, 2011, 03:30 PM
I have the same issue. I tried just updating twice and just got the basic error. Then tried to do the restore to factory and it started the whole process, bricked my phone and then gave me the 3004 error. Tried all the restarting and suggestions but still a brick. I just again restarted the restore and it gets all way to the restoring firmware part and fails. Completely useless hardware. Guess I'm gonna go bang on a genius' head now.

I was in your situation for about the past hour. Kept trying to restore it, but it kept going into recovery mode. Finally it worked, after like 20 tries. It's their server, keep trying save gas.

mok1114
Oct 12, 2011, 03:30 PM
Don't listen to the naysayers, airplane mode worked first time for me. It looks like iTunes contacts the Apple servers before restoring iPhones, so that's what has been holding things up (too much stress on the servers.) No clue why airplane mode helps this process, but my and many others' experiences say it does, try it out

IsaacM
Oct 12, 2011, 03:30 PM
I have the same issue. I tried just updating twice and just got the basic error. Then tried to do the restore to factory and it started the whole process, bricked my phone and then gave me the 3004 error. Tried all the restarting and suggestions but still a brick. I just again restarted the restore and it gets all way to the restoring firmware part and fails. Completely useless hardware. Guess I'm gonna go bang on a genius' head now.

Same here. :(

Ivabign
Oct 12, 2011, 03:30 PM
OK - my verizon iPhone 4 16gb is bricked...

It is in "recovery mode" and iTunes tries to restore and I get error 3004

I have a macbook Pro (feb 011) running snow leopard (I think - I didn't upgrade to Lion)

I backed up my phone - I have wifi off and it is in airplane mode....

What do I do???

HELP

OK - I tried again - it said my phone was in recovery and had to be restored - I tried - got another error -

But my old phone settings were back!!

The phone lit up like it used to - I am leaving it like this... screw iOS5... for now

anschris
Oct 12, 2011, 03:30 PM
Stop panicking. Just be patient. You will all be fine.

screw you dude. Some of us need our phones. I made the mistake in trusting that Apple could still do their jobs even with Steve Jobs gone. What a joke. Think about this. If their servers can't handle a simple registration confirmation, how the hell is iCloud supposed to manage huge data transfers????????

IsaacM
Oct 12, 2011, 03:32 PM
It's a horrifying thought that the richest company in the world can't invest in stronger servers.

They know exactly how many millions of iOS devices they've sold. Why is this still an issue in 2011?

yohannus
Oct 12, 2011, 03:32 PM
screw you dude. Some of us need our phones. I made the mistake in trusting that Apple could still do their jobs even with Steve Jobs gone. What a joke. Think about this. If their servers can't handle a simple registration confirmation, how the hell is iCloud supposed to manage huge data transfers????????

wow... calm down.. pump the brakes...

RMThompson
Oct 12, 2011, 03:32 PM
Yeah same issue with my Verizon iPhone 4 and my iPad 1.

Gets stuck in restore, and my phone is bricked with a "Connect to Itunes" symbol. :(

paddyposh
Oct 12, 2011, 03:32 PM
Mine has done that a few times, but the last attempt actually backed the device up and then it restarted itself, staying at the screen with the image of the cable + arrow + itunes logo with itunes itself syaing "preparing for restore" for ages.

Eventually the error 1602 appeared and I had to restore my iPhone and it is now re-downloading the iOS5.

Does iOS5 need to be redownloaded every bloody time?

Dont know why the screen on my iPhone is the "plug into itunes screen mind".

Hopefully it works this time, 28mins left on DL.

Ivabign
Oct 12, 2011, 03:32 PM
Now I know I downloaded iOS 5 on my computer.... but where is it???

Where can I locate it in iTunes???

Just to make sure I don't have to wait another 3 hours to download again...

Is there a spot in itunes where you can see your downloads?

hstaniloff
Oct 12, 2011, 03:32 PM
I tried like 5 times and no joy. Then I logged out/logged in and it worked. But took FOREVER! I got really nervous 'cause it said that it restored my iPhone to it's factory settings - never saw that before. Then took FOREVER to restore my apps and music etc. Not sure why the process changed, but it certainly took me for a loop. I'm finally on iOS 5 and it seems like it's working. I think it was having a hard time verifying the extract on the Apple servers due to the volume of upgrades, but that is only a guess.

You come in to iOS 5 and you have to set stuff up; just follow the prompts. I'm not on iCloud yet, so I entered my Apple ID. All seems well. Oh yeah: It seemed to have forgotten my Voicemail password too, so have that handy! I had to think hard about mine. I put that in and it all worked fine.

Doing my iPad 2 now. Then I'll go on to 10.7.2. After that, going to cut over to iCloud.

Hope this helps.

tr0n
Oct 12, 2011, 03:32 PM
Frick. Almost worked on about 9th try but stopped half-way through for no reason. It had passed the servers.

Now my iPad 2 is bricked and says I need to restore.

Anyone know which IPSW version I need to download for iPad 2? Because I saw there were iPad 2,2 and iPad 2,3 as well?

Thanks.

stephmce
Oct 12, 2011, 03:32 PM
Airplane mode totally worked for me, too! I'm so happy!!!

Mkz
Oct 12, 2011, 03:32 PM
screw you dude. Some of us need our phones. I made the mistake in trusting that Apple could still do their jobs even with Steve Jobs gone. What a joke. Think about this. If their servers can't handle a simple registration confirmation, how the hell is iCloud supposed to manage huge data transfers????????


What are you like 15 and need to text your girlfriend or something? Stop talking rubbish.

belgillis1
Oct 12, 2011, 03:32 PM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Mobile/8L1)

Getting internal error when upgrading my iPhone 4 .... Very sad!! :(

oddiecz
Oct 12, 2011, 03:32 PM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)

Same problem on Windows 7...

IsaacM
Oct 12, 2011, 03:33 PM
If their servers can't handle a simple registration confirmation, how the hell is iCloud supposed to manage huge data transfers?

This.

minimalistic
Oct 12, 2011, 03:33 PM
me too.. don't know what to do. can't use my phone at all and it will not contact the server to restore.. this sucks.

TRIED FOR THE 103rd TIME! IT WORKED, ITS INSTALLING NOW!