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View Full Version : Anyone still haven't received their recall mail-back package?




Yr Blues
Nov 20, 2011, 10:21 AM
I applied on the first day of the recall.



bigjobby
Nov 20, 2011, 04:32 PM
Same here. Wonder if its worth my while giving them a call tomorrow.

radiohed
Nov 20, 2011, 05:17 PM
http://forums.macrumors.com/showthread.php?t=1277803

If you read this thread, there are lots of people, myself included, who signed up on the first couple of days and have not yet received the box. :eek: One poster says he called Apple and they ran out of boxes. I guess a lot of 1st gens are still out there. :D

iCaleb
Nov 20, 2011, 09:42 PM
I also signed up on day one and haven't gotten a box yet.

iDrew87
Nov 21, 2011, 07:24 PM
Guess I am one of the lucky ones. I signed up for the recall straight away.

Package came on the 20th, straight away I packed it up sent it off to the post office.

My repair status states 21 November that the product received and issues identified. Now it is at product replacement pending.

Pretty swift eh but wonder how long it would take for me to actually receive the ipod hah

eye
Nov 21, 2011, 08:48 PM
Haven't received mine yet either. Signed up the second day.

DonP
Nov 22, 2011, 01:02 PM
Requested service on 11/14, and no box yet.

aross99
Nov 22, 2011, 02:09 PM
Requested service on the first day (11/13?), and received by empty box on 11/21. I had a White 2GB Nano. Shipped it back today...

Kind of surprised they shipped an empty box (Fed ex overnight no less). Thought they might ship the replacement nano and have us return the old one in the same box...

Fuchal
Nov 22, 2011, 03:09 PM
Got my box yesterday. Had called them, they told me there was a backorder on the shipping boxes so they've been delayed a bit.

ironpony
Nov 22, 2011, 07:05 PM
No word yet other than do not use it may catch fire.

Could this be a prank?

ilovemyibook
Nov 23, 2011, 11:28 PM
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

No word yet other than do not use it may catch fire.

Could this be a prank?

A prank? Are you serious?

nick318is
Nov 24, 2011, 02:47 PM
I applied on one of the 1st days as well. I called earlier this week. They informed me that they had a shortage of boxes and that they would still be coming. They also said they would extend the period of time since the original email says 10 days.

iRickyRocket
Nov 26, 2011, 05:26 AM
No word yet other than do not use it may catch fire.

Could this be a prank?

I was thinking the same thing. They couldn't possibly be collecting all of the 2005/06 nanos fixing them and sending the fixed 2005/06 nanos back out to everyone. It makes no logical sense. They should have started this on April fools day. If Nike announced a problem with 2005/06 shoes this year, they wouldn't have everyone mail them back in, fix them and send them back out.

How about just send us a $50-$75 gift card toward Apple products instead.

GeniusJon
Nov 26, 2011, 08:30 AM
I requested it on the 12th, got the box on the 15th, had UPS pick it up on the 16th, and Apple received it on the 24th. My product replacement is still "pending" though...

http://i.imgur.com/PY4r3.png

yanki01
Nov 26, 2011, 12:32 PM
same for me, although they did say up to 6 weeks to receive it back. hoping it doesn't take that long.

http://i22.photobucket.com/albums/b331/Yanki01/screenshotipod.png

bluey08
Nov 27, 2011, 10:47 PM
applied on the 13th and still no box :confused:

Jefferyd32
Nov 27, 2011, 11:52 PM
No box here yet either.

mobi
Nov 28, 2011, 08:30 AM
ditto :(

gianguido
Nov 28, 2011, 11:08 AM
signed up 18 november (saturday), request accepted on november 21 and no box have reached my house anyway... i'm italian :(

radiohed
Nov 28, 2011, 03:02 PM
I registered my nano for repair on the 12th and as of today (28th) still no box, or email explaining why. :p

ilovemyibook
Nov 29, 2011, 11:22 PM
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

Well I have my box shipped back to them and am still waiting to get my new Nano back :(. I have a hunch that a lot of people are going to be getting Nano's back at the same time.

CoachStall
Nov 30, 2011, 10:36 AM
Just requested my box from Apple...guess it will be a while!

gianguido
Nov 30, 2011, 11:42 AM
Well I have my box shipped back to them and am still waiting to get my new Nano back :(. I have a hunch that a lot of people are going to be getting Nano's back at the same time.

can you describe us what was in the box? what is the mechanism to return?

ilovemyibook
Nov 30, 2011, 02:55 PM
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)



Well I have my box shipped back to them and am still waiting to get my new Nano back :(. I have a hunch that a lot of people are going to be getting Nano's back at the same time.

can you describe us what was in the box? what is the mechanism to return?

It was a surprisingly thick box that was plain brown. Once opened it had a small bag for the iPod, strips of tape, 3 pieces of foam that the iPod is nested between. And a printed sheet of instructions. Different countries might get different packaging though! If from the U.S.

gianguido
Dec 1, 2011, 06:42 AM
the courier has taken the package directly from your home? what was on the sheet? thanks for all these information! :D

sclawis300
Dec 1, 2011, 09:00 AM
I have a friend whose family is in the business of producing corrugated board (aka cardboard boxes). Maybe I should tell them to contact apple.

ilovemyibook
Dec 1, 2011, 01:02 PM
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

the courier has taken the package directly from your home? what was on the sheet? thanks for all these information! :D

No, they didn't pick it up at my house. I took it to a FedEx store. The instructions weren't anything special, infact I didn't even read them.

gianguido
Dec 1, 2011, 01:39 PM
no one ever read the instruction sheet :rolleyes:
i'll post my experience in Italy when apple send me the magic box though.

ironpony
Dec 1, 2011, 03:07 PM
I just talked to Apple about the delay. today about 3:00pm eastern
Boxes are back ordered and will be four weeks before they get more.
I asked about how some people were able to take to the post office in other countries who would then box up for them.
She said yes I could do that! I'm in the US.

She cancelled all my repair ID's (5), gave me new ones and said to take to UPS store and give them the numbers and they would give me boxes and ship. Apple pays for shipping. :)

I asked if they were repairing the old ones she said yes, I would not get back the one's I am sending but ones that they can repair.

Still 4 to 6 weeks turn around once recieved.

ALSO: If they run out of 1st gen they will replace with another model with similar options as what is returned.

Just FYI.
Again she said I should take to UPS since it will be a while before they get boxes.
She stressed "a while".

as for current condition of returned ipods it did not seem to matter as to the condition.

Wilt
Dec 1, 2011, 07:01 PM
I received a standard white padded envelope and a pre-addressed postage bag today from Apple to send my iPod back in.

So either they never have been sending out boxes over here in the UK or have resorted to plan b.

MartinS3X
Dec 1, 2011, 09:49 PM
I got the box, the three pieces of foam and tape but no instructions whatsoever. Anyone else in the same boat?

Yr Blues
Dec 1, 2011, 10:20 PM
I finally mailed the prepaid FedEx box. Now the wait. I'll probably end up selling the nano if it's worth anything. Maybe.

DonP
Dec 1, 2011, 11:41 PM
I got the box, the three pieces of foam and tape but no instructions whatsoever. Anyone else in the same boat?

Go to youtube and watch the boxing video. http://www.youtube.com/watch?v=yo4Lg0ToVlU

Sace
Dec 2, 2011, 03:37 AM
I recieved the packaging last tuesday. A big envelope, packaging instructions, UPS bag and label. I'm from Denmark, guess they have different procedures for the return depending on the location.

My status has been "product replacement pending" since last friday.

macPatty
Dec 2, 2011, 09:09 AM
I put in my requests the first day. Believe it or not I still had two functioning units. Received one box with the foam and sent it back a few days later -- order "pending". Have not received the second box. I really like the 1st Gen ipod because it fits into a bike speaker system and a desktop speaker system I bought back in the day and they both still work perfectly. I also find it most comfortable to hold when running. I'm not sending my second one in until I'm sure they are not replacing it with a newer model. I'd rather take my chances with the old one bursting into flames!

Please post what replacement model you get so I can decide. THANKS!

MartinS3X
Dec 2, 2011, 12:01 PM
Go to youtube and watch the boxing video. http://www.youtube.com/watch?v=yo4Lg0ToVlU

Thanks, I should have figured someone would have a boxing video.

mobi
Dec 2, 2011, 08:30 PM
ditto :(


....and waiting, sheez molasses...by far the slowest turn around time of any Apple experience over the past 12 years.

DonP
Dec 2, 2011, 09:09 PM
I'm debating about replacing the battery myself. I have a pristine condition black nano, the replacement battery and tools are only about $5 on eBay, and the replacement instructions on youtube look VERY easy.

Not sure what there is to gain by sending my Nano to Apple. Seems like more trouble than it's worth for such a simple repair. If I do muck up the battery replacement I could still return the Nano when my box eventually arrives.

B42
Dec 3, 2011, 04:46 AM
From Norway and received the same type of UPS pack as Sace. But note that the original message from Apple is vague on what is to be replaced- whole unit or just faulty battery; and it clearly states that I should expect to wait 6 weeks for replacement after shipping my unit.
Not really sure it's worth wait - I use the thing every day.

gianguido
Dec 6, 2011, 06:44 AM
little update: yesterday my empty box was sent! finally :D it should be there today or tomorrow
UPDATE - 7/12: the courier came 2-3 hours ago with a little postal bag for me.
Inside: UPS bag, another (more) little postal bag and instruction from applecare.
Already booked the retirement: this friday UPS will carry my ipod nano finally! :D

uptherighttree
Dec 8, 2011, 02:43 AM
posted my ipod back well over a week ago and the status online still says "empty box shipped"

slightly worried I have lost my ipod and now i can't find my proof of postage so its a double screw up


balls!:mad:

cambookpro
Dec 9, 2011, 03:07 AM
I 'registered' first day and got my box the next week. Don't really know why I care, haven't used my nano in years. The battery life was awful, lasted about an hour.
Maybe it'll get more use after they replace the battery.

uoduckies
Dec 9, 2011, 11:54 AM
I registered mine first day and still haven't received a box, and I live in the bay area.
I'm now considering just keeping the thing for a souvenir.
My nano was one of the very first one to be released. Our company gave them to us almost 2 weeks before they went on sale to the public. It's engraved and I know I'll never get this back. Plus, it still works. Not sure about battery life, I just leave it plugged into the ipod adapter in my car.

Bootleg2go
Dec 10, 2011, 12:15 PM
I filed the 1st morning the news was released on MacRumors to get my wife's nano replaced, then about 10 days later I found my nano in one of my drawers and submitted a ticket on it.
Two days later a box arrives, but it was for my nano, not the wife's that I had submitted 10 days earlier.
Now Dec. 10, 2 days short of a month and still no box for her's.

na1577
Dec 10, 2011, 01:35 PM
I submitted a request a few days after the program started, and I still haven't received a box. The second request I sent (for a separate nano) just arrived today.

afroAnt
Dec 11, 2011, 07:48 AM
One month later and still no box. Has anyone from Australia received their box yet?

3NV7
Dec 12, 2011, 08:07 AM
I filed on Nov. 15, still haven't received a box.

Fuchal
Dec 12, 2011, 11:39 AM
I sent mine in 3 weeks ago but haven't heard anything since.

gianguido
Dec 13, 2011, 07:17 AM
Today apple has updated the status of my repair: "Product replacement pending" :D
i want my ipod back ASAP :D

Yr Blues
Dec 15, 2011, 03:55 AM
finally got my box and sent it in a couple of weeks ago. Forgot to update the thread.

radiohed
Dec 15, 2011, 07:50 AM
I applied for mine on Nov 12th. The box showed up on Dec 9th. Apple received it and today, Dec 15th, status is "product replacement pending". I would imagine they will refurb them in large batches.

Bandit27
Dec 15, 2011, 01:41 PM
Applied on second day, in Canada. Still no box.
For anyone that got one back, how do they look? Are the backs scratched at all? Do they look new or like someone's old nano with a new batt?

Tyler

3NV7
Dec 15, 2011, 04:54 PM
Well this is odd... I finally received something from Apple. But it wasn't a box. Just a little baggie to put the iPod in, and a shipping label. Guess I have to provide my own padded envelope.

gianguido
Dec 16, 2011, 05:56 AM
apple has finished all the boxes, now you'll recive a bag with a padded envelope, a ups bag and the relative sticker ups-branded.
and of course a little instruction manual