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raghugs
Dec 6, 2011, 12:37 AM
Hello Everybody

My bro's Apple Macbook Air warranty was going to be end in few days.
So, we purchased an AppleCare protection pack off ebay on last Sunday.
The eBay UK seller had 100% positive rating and offered it for 120 euros.

And we requested the seller to send the subscription code via email.
On the same day evening it self, i got the code and was very happy.

Registered the AppleCare pack for my bro's Apple Macbook Air on the same day.
I sent an eBay message thanking the seller for ultra fast response.
Then i got a grave shock via the reply i got from the seller.

He sent me another different AppleCare Registration code unwittingly.
Then i figured out something was wrong and i became panic, and written an email asking this seller which code is appropriate for me and asking him whether is he using any Key Generator.

The seller became vigilant and didn't reply to me and shipped the consignment.

Then today i checked the Apple Macbook Air warranty status.
As per the website, it was registered successfully.

Then only i saw this link http://reviews.ebay.com/FAKE-APPLECARE-APPLE-CARE-A-warning-to-buyers?ugid=10000000011731235

Now what can i do? i don't think the seller is Genuine, as he appears to be using Key Generators.

How can i get back my money????
Please help....



weckart
Dec 6, 2011, 12:57 AM
Open a Paypal dispute on eBay.

Radiomarko
Dec 6, 2011, 04:20 AM
There are those on ebay that do this.

I just bought from a commercial ebay seller AC for my 2010 MBP that registered AOK. They send out the retail, sealed box - Ok it's for the german market but its real. He has long term 100% feedback also AND publishes a business name and address in the UK.

I verified the business address before purchasing.

Cannot get safer than that other than Apple direct. There are even stories of sellers opening and selling the code multiple times and resealing with heat wrap and selling the box also... so nothing on ebay is 100%! Buying a registration code only is asking for trouble though, your AC may be declared void if the code gets issued again as no doubt you have read.

The difficulty is that that may not happen for days/weeks/months by which time it's too late for ebay dispute....

To decide - can you verify your sellers credentials, address/business name/feedback record over period for Apple Care items??

If you can't then go for the dispute.

cedwhatev
Dec 6, 2011, 06:22 AM
What seller was it? Can you post a link? Some of them are legit.

ZipZap
Dec 6, 2011, 08:53 AM
Most likely you will get asked to produce a receipt when you try to use the warranty.

If the receipt is not from a valid reseller, Apple can (and will) invalidate the warranty.

Now people here have been successfull buying off of ebay...but Apple has also recently stepped up its confirmation activities.

Spend $189 and buy from an authorized dealer.

raghugs
Dec 6, 2011, 09:09 AM
Hello Guys

Thank you so much for offering to help me in.

Opening a claim in Paypal and getting the refund is not my intention.
I just wants to safe guard my purchase.

The seller replied to me today and acknowledged the goof up.

Here is the link to the seller's listing
http://www.ebay.co.uk/itm/ws/eBayISAPI.dll?ViewItem&item=330653598896

The seller appears to be a power seller having 100% positive rating.
I was not yet able to confirm his address or find any contact number.

I have sent messages to many of the buyer of that item from this seller asking them the authenticity of this seller and one buyer said that he is a Genuine seller.

The seller provided me serial number of the item after my request.
But the seller is refusing to provide me purchase receipt.

He says he is even ready to ship the box if i pay the shipping charges.
But what would be the use in getting the box if i won't get the purchase receipt ?

Moreover i learnt that, the seller can cancel the AppleCare registration using the purchase receipt and can get the refund.

So, i am really not sure what to do next.

Radiomarko
Dec 6, 2011, 09:38 AM
Yup that's the one I used, checks out Ok with an online address check. No adverse feedback re AC. Assume they will open your pack if requested to mail the reg number.

I have my paypal receipt and the business details and address, if I ever have a problem I would take the guy to small claims court. As they are boxed items I don't think we need worry.

PS----- raghugs I can PM you the sellers adddress etc, but you have disabled PM facility in your profile. PM me if you want.

raghugs
Dec 6, 2011, 09:59 AM
when did you purchase the item from him?
did you get purchase receipt from the seller?

Radiomarko
Dec 6, 2011, 10:08 AM
About 2 weeks ago.

The normal automatic paypal receipt by email.

raghugs
Dec 6, 2011, 10:24 AM
So you are also in my boat only albeit with less skeptism and more confidense
yeah even I surveyed many of his old buyers about his authenticity and all of them responded to me positively.

moreover the purchase receipt we have is only useful for speaking with eBay seller won't be helpful in proving our purchase with apple.

komoornik
Dec 6, 2011, 10:37 AM
Unlike most of the other sellers he is writing about sending the whole package.

So you only asked him to send you the code via e-mail and not to send the box?

cedwhatev
Dec 6, 2011, 10:51 AM
I've contacted this seller before, as this is also the seller I've been considering buying my AppleCare from. Just so you know.. you could've gotten this for 90.00. This person has sold ALOT of AppleCare products, and I went back into their feedback history, and the AppleCare for the Macbook Air has sold for as little as 90.00. It's a tough call on this one, for sure.. seeing as it's being sold for so little, and they have so many positive transactions.. yet, how can they afford to sell it for so cheap? Personally, I don't think saving that amount of money is worth the headache. Better off buying it directly from Apple and then you'll have nothing to worry about. :D

NazgulRR
Dec 6, 2011, 11:05 AM
I bought from this seller as well. They send you a box, but I asked just for the serial # from the box and registration # to save on shipping.

Registration went fine, though it took a week.

I am now in contact with the seller cause I would like to have a scan/photo of the box (just in case). Great communication so far, but haven't managed to receive the scan yet.

lc25
Dec 6, 2011, 11:30 AM
I would sooner have gone with Amazon or a similar reseller but if all fails PayPal will rescue you.

ZipZap
Dec 6, 2011, 12:45 PM
Hello Guys

Thank you so much for offering to help me in.

Opening a claim in Paypal and getting the refund is not my intention.
I just wants to safe guard my purchase.

The seller replied to me today and acknowledged the goof up.

Here is the link to the seller's listing
http://www.ebay.co.uk/itm/ws/eBayISAPI.dll?ViewItem&item=330653598896

The seller appears to be a power seller having 100% positive rating.
I was not yet able to confirm his address or find any contact number.

I have sent messages to many of the buyer of that item from this seller asking them the authenticity of this seller and one buyer said that he is a Genuine seller.

The seller provided me serial number of the item after my request.
But the seller is refusing to provide me purchase receipt.

He says he is even ready to ship the box if i pay the shipping charges.
But what would be the use in getting the box if i won't get the purchase receipt ?

Moreover i learnt that, the seller can cancel the AppleCare registration using the purchase receipt and can get the refund.

So, i am really not sure what to do next.

Stellar feedback means nothing in this case. By the time there is a problem your ability to leave comments has passed (45 days).

Or you discover a problem during the 45 days, get refund but find the listing or purchased has been deleted....so no feedback.

Again, you may never see an issue until you need service.

Why risk it...buy from a dealer. They are some selling around 189 shipped USD.

----------

I would sooner have gone with Amazon or a similar reseller but if all fails PayPal will rescue you.

How will paypal rescue you?

Even with Paypal there is a time limit on buyer protection.

Radiomarko
Dec 6, 2011, 03:02 PM
.....
Why risk it...buy from a dealer. They are some selling around 189 shipped USD.


I was told stores and resellers are clearing boxed AC as soon it will be at point of Mac sale & online only, at least in the UK.

The rear of my box is in German though the contents are multi Euro language, I'm guessing but this looks like clearance shelf stock therefore. Seller has been selling iLife German disc edition for over a year as well as AC... similarly gone online purchase.

Interesting, but as my glass is always half full it doesnt worry me.

raghugs
Dec 6, 2011, 11:23 PM
People are too optimistic about their purchase in eBay.
Anybody looked at the link i posted in the first post of this topic?

Some points to be noted

1) eBay and Paypal would protect you only for the short time period.
2) This particular eBay seller is not providing purchase receipt.
3) Apple requires that very proof of purchase to authorize the purchase when it finds some problems in it.
4) eBay seller can cancel our AppleCare subscription after certain point of time and get a partial refund without we noticing it.

I am planning to get a refund from the eBay seller if i am not provided a proof of purchase.

CardboardGiant
Dec 7, 2011, 01:11 AM
People are too optimistic about their purchase in eBay.
Anybody looked at the link i posted in the first post of this topic?

Some points to be noted

1) eBay and Paypal would protect you only for the short time period.
2) This particular eBay seller is not providing purchase receipt.
3) Apple requires that very proof of purchase to authorize the purchase when it finds some problems in it.
4) eBay seller can cancel our AppleCare subscription after certain point of time and get a partial refund without we noticing it.

I am planning to get a refund from the eBay seller if i am not provided a proof of purchase.

So you're planning to use that AppleCare key and get your money back, simply because he didn't give you a document for proof of purchase?

raghugs
Dec 7, 2011, 01:30 AM
Don't worry, i am not cheating him and he won't be a fool.
Upon processing the refund, eBay seller can cancel the AppleCare Warranty pack using the purchase receipt he has.

As he is cancelling the AppleCare warranty pack within 30 days registration, he can get a full refund.

ZipZap
Dec 7, 2011, 04:56 AM
I was told stores and resellers are clearing boxed AC as soon it will be at point of Mac sale & online only, at least in the UK.

The rear of my box is in German though the contents are multi Euro language, I'm guessing but this looks like clearance shelf stock therefore. Seller has been selling iLife German disc edition for over a year as well as AC... similarly gone online purchase.

Interesting, but as my glass is always half full it doesnt worry me.

Not likely.

----------

So you're planning to use that AppleCare key and get your money back, simply because he didn't give you a document for proof of purchase?

He did not get a legitimate product and is asking for a refund. He did not say he was then going to rely on it for warranty. Even if he did, that's his risk and he really does not need be reminded of your morality.

raghugs
Dec 7, 2011, 05:37 AM
I spoke with Apple Customer Support today and verified with them that AppleCare Registration Number and AppleCare Serial Number both i got from eBay seller are linked with my Laptop's Serial Number.

I have just not received the purchase receipt for the AppleCare Protection Pack.
I am not sure what should i do now.

ZipZap
Dec 7, 2011, 09:45 AM
I spoke with Apple Customer Support today and verified with them that AppleCare Registration Number and AppleCare Serial Number both i got from eBay seller are linked with my Laptop's Serial Number.

I have just not received the purchase receipt for the AppleCare Protection Pack.
I am not sure what should i do now.

From past posts....Apple will tell you its ok today and something else later.
The winner will always be the person with a valid receipt from an approved supplier.

interrobang
Dec 7, 2011, 10:37 AM
Call Apple and have them cancel the eBay AppleCare plan. I wouldn't want that associated with me. Sooner or later someone will purchase that code in a legitimate box and Apple will cancel yours when they prove they have the actual box and proof of purchase.

Get a refund from eBay ASAP.

Find an actual boxed copy and register that.

old-wiz
Dec 7, 2011, 03:17 PM
I wouldn't even think of buying Applecare on e-bay; there are simply too many scams and fakes.

raghugs
Dec 7, 2011, 10:48 PM
So, i should get proof of purchase from the seller or have to get refund, right?
Should not settle on anything less than that, right?

Bob Coxner
Dec 8, 2011, 10:59 AM
I wouldn't even think of buying Applecare on e-bay; there are simply too many scams and fakes.

This.

NazgulRR
Dec 9, 2011, 12:34 PM
So, i should get proof of purchase from the seller or have to get refund, right?
Should not settle on anything less than that, right?

Tell me if you succeed with this.

I got a photo of the s/n on the box and the serial number inside...so I have a proof that is not from a keygen.

raghugs
Dec 9, 2011, 10:34 PM
Tell me if you succeed with this.

I got a photo of the s/n on the box and the serial number inside...so I have a proof that is not from a keygen.

Of course, even i got a Serial Number and it matched with the Apple records.
But are you going to be in piece of mind without a purchase receipt from Apple?
Moreover wouldn't a original box include a purchase receipt from Apple?

Bob Coxner
Dec 10, 2011, 03:00 PM
Tell me if you succeed with this.

I got a photo of the s/n on the box and the serial number inside...so I have a proof that is not from a keygen.

You don't have to prove it to us, you have to prove it to Apple. Apple can, and often does, require proof of purchase. Apple decides what constitutes "proof".

I buy a fair amount of stuff on eBay but I would never touch an Applecare there.

raghugs
Dec 16, 2011, 05:19 AM
Hello Everybody

I have spoken with Apple Customer Support.
They clearly mentioned that You cannot get a Purchase Receipt in Apple Name when you buy the AppleCare Protection pack from an Apple Reseller.

So, i think we cannot ask for purchase receipt from Apple with the reseller.
Moreover Apple Customer Care executive suggested me to get a Purchases Invoice from the 3rd party reseller.

As per my request, the ebay seller generated and sent to me a proper Purchase Invoice in their name.

Can i produce the purchase invoice as a valid proof of purchase if i encounter any issues in the future ?

alphaod
Dec 17, 2011, 05:26 PM
Can i produce the purchase invoice as a valid proof of purchase if i encounter any issues in the future ?

Check your warranty status online and there should be a link on that page that says click here if you think the warranty date is incorrect or something to that wording.

It will take you to another page where you can submit documents. Submit your third-party receipt along with what you think is other pertinent information like maybe a copy of the code, etc. You'll get a reply from Apple. If they say we fixed your issue or whatnot, I think would count as written verification from Apple that your AppleCare is valid and cannot to revoked at a later date.

NazgulRR
Dec 18, 2011, 10:14 AM
As per my request, the ebay seller generated and sent to me a proper Purchase Invoice in their name.

Can i produce the purchase invoice as a valid proof of purchase if i encounter any issues in the future ?

Did you get this Purchase Invoice in your email (as Apple does) or by slow mail?

chrfr
Dec 18, 2011, 12:04 PM
Can i produce the purchase invoice as a valid proof of purchase if i encounter any issues in the future ?

It's only useful if the seller is an authorized Apple dealer.

NazgulRR
Dec 23, 2011, 09:12 AM
raghugs, what form did you get your purchase invoice in? Email? My 45day period runs out tomorrow.

ZipZap
Dec 23, 2011, 04:07 PM
Unless you bought from an authorized dealer, you run the risk down the road of them rejecting your registration. Does not matter what paperwork an unauthorized dealer provides.

There are very few dealers on ebay.

Do a google search and you will find a reasonable price, legit product at around $185.