I got a dual 1.8 refurb PowerMac this past week and it didn't exactly work and the AppleCare people declared it DOA, meaning it was a hardware issue and I had 3 options to handle it. They were
1. Take it to a reseller and get it fixed.
2. Have a tech-guy come out and try and fix it.
3. Take it to an Apple Store and exchange it.
Now, I live reasonably close to the Santa Monica Apple Store. I should choose option 3 and hope they can get me a better model, right? The AppleCare guy said that there's a good chance they won't have my refurb in stock and will have no other option than to give me an upgraded PMac. He said the downside would be getting my AppleCare switched over, but I can handle a little hassle for an upgrade.
Is this true? Anybody have an opinion on this stuff?
1. Take it to a reseller and get it fixed.
2. Have a tech-guy come out and try and fix it.
3. Take it to an Apple Store and exchange it.
Now, I live reasonably close to the Santa Monica Apple Store. I should choose option 3 and hope they can get me a better model, right? The AppleCare guy said that there's a good chance they won't have my refurb in stock and will have no other option than to give me an upgraded PMac. He said the downside would be getting my AppleCare switched over, but I can handle a little hassle for an upgrade.
Is this true? Anybody have an opinion on this stuff?
