Refurb PMac was DOA, what now?

Discussion in 'Buying Tips, Advice and Discussion (archive)' started by whoisdan, Jul 24, 2005.

  1. whoisdan macrumors newbie

    Joined:
    Feb 24, 2005
    #1
    I got a dual 1.8 refurb PowerMac this past week and it didn't exactly work and the AppleCare people declared it DOA, meaning it was a hardware issue and I had 3 options to handle it. They were

    1. Take it to a reseller and get it fixed.
    2. Have a tech-guy come out and try and fix it.
    3. Take it to an Apple Store and exchange it.

    Now, I live reasonably close to the Santa Monica Apple Store. I should choose option 3 and hope they can get me a better model, right? The AppleCare guy said that there's a good chance they won't have my refurb in stock and will have no other option than to give me an upgraded PMac. He said the downside would be getting my AppleCare switched over, but I can handle a little hassle for an upgrade.

    Is this true? Anybody have an opinion on this stuff?
     
  2. ITASOR macrumors 601

    ITASOR

    Joined:
    Mar 20, 2005
    Location:
    Oneida, NY
    #2
    I wouldn't want to get it fixed, as who knows what the heck problems it will cause later on.
     
  3. tsk macrumors 6502a

    tsk

    Joined:
    Jan 14, 2004
    Location:
    Wisconsin
    #3
    Yeah, go exchange it. I wouldn't be so worried about getting it fixed and causing problems. But it seems like you'll be at their mercy which could take a bit of time. Getting it exchanged for presumably a new model would be the way to go IMO.
     
  4. Coca-Cola macrumors 6502

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    Dec 10, 2002
    Location:
    WA
  5. SurfinSHELL23 macrumors regular

    Joined:
    Oct 18, 2004
    Location:
    Aberdeen, NJ
  6. crap freakboy macrumors 6502a

    crap freakboy

    Joined:
    Jul 17, 2002
    Location:
    nar in Gainsborough, me duck
    #6
    To be honest its a no-brainer...E X C H A N G E !!
     

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