Returning something to Apple Store, bought somewhere else?

Help me understand why you think you should be able to do this?

Would you expect to be able to buy something at Target and return it at JCPenneys?

1Sail0r said:

So I recently bought a MacBook Air from my university campus store, and when I opened it up I checked the SSD and screen on this machine. It turns out that the SSD is Toshiba and the screen an LG so I'm pretty upset, mostly about the screen since I plopped down $1200 for this machine.

Quick question though, would I be able to exchange it at the Apple Store? Or should I call apple directly and are what they could do? Thanks

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Why not take it back to the campus store where you bought it?

1Sail0r said:

Well I thought that the apple stores have genius bars in which they can service any Mac no matter where it was purchase?

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That's for service, not for returning items.

GGJstudios said:

That's for service, not for returning items.

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^^ Yep.

What is your Campus Store's return policy?

1Sail0r said:

In a sense though, wouldn't I be "servicing" my Mac to get the product I want/should have?

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No, servicing is repairing, not exchanging. You should return it to the store where you bought it.

Have you actually got a problem with the screen or are you just preconceiving that it's bad?

1Sail0r said:

So I recently bought a MacBook Air from my university campus store, and when I opened it up I checked the SSD and screen on this machine. It turns out that the SSD is Toshiba and the screen an LG so I'm pretty upset, mostly about the screen since I plopped down $1200 for this machine.

Quick question though, would I be able to exchange it at the Apple Store? Or should I call apple directly and are what they could do? Thanks

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Is there some thing wrong with the screen ?

1Sail0r said:

In a sense though, wouldn't I be "servicing" my Mac to get the product I want/should have?

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Bill Clinton would be proud of you. "It all depends on what the definition of is is." Lemme guess you are in pre-law, right?

People are amazing. Returning = Servicing.

1Sail0r said:

I see. This is so frustrating, don't understand why all machines can't just have the same components. Maybe I'll try giving apple a call.

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Have you tried the MacRumors custom color profile? It really makes a huge difference. I was at the Apple Store today to return my MBA (I have an LG display as well) and I set my machine next to one of the Samsung demo units. With the stock color profile I could easily tell that my LG panel was washed out, but with the custom profile I couldn't tell the difference. Truly. I walked out of the store with the same machine.

You can get it here: http://osxdaily.com/2011/10/30/how-...lay-in-a-macbook-air-and-make-it-look-better/

1Sail0r said:

Haha premed actually, but I'll take it as a compliment. Servicing to my needs

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Will using one of these "burn out" my display or make it go bad any faster??

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No, it won't.

1Sail0r said:

Will using one of these "burn out" my display or make it go bad any faster??

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...not at all, it's just a custom color calibration. OSX has several built-in but the default on the LG MBA is just bad. This custom one makes the colors a lot more natural and very similar to the Samsung display. Again, I couldn't tell the difference. I'm not a professional photographer or anything though.

As soon as you select the new profile you'll instantly see the difference. It's pretty silly that Apple doesn't fix the stock calibration.

No you cannot do this.

Any store has inventory that is managed. A record is kept of all received shipments and that manifest can be used to track lost/stolen or returned items.

Since your MBA was never on a manifest as received from Apple they cannot add your MBA back to inventory.

This is pretty much the case for any company selling through multiple distribution channels.

I understand the frustration about the perception that one model has better components over another but returning good hardware for this reason is why we have to deal with restock fees.

1Sail0r said:

Ok thank you, will try later today

And to anyone who is judging me..
I'm sure you understand my concern. I bought this product hoping that it would be a Samsung panel/ssd..but I didn't get what I wanted. If I'm paying $1200 I deserve to have my needs met. I'm not playing the lottery here..I'm buying a laptop! There should be NO chances and no surprises here.

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Yet you bought it at a store that you knew charged a restocking fee, even though you knew you would return it if you didn't get your way.

Should've just bought from an Apple Store since they can give education discounts. Better yet bought from Best Buy since they sell for even cheaper (slightly) than education price.

So what happens if you exchange it and still don't get a samsung ssd & screen? Just keep returning until you do?

Seems a bit tedious to me...just enjoy the new laptop

My new mba has lg/toshiba. Beautiful.