PDA

View Full Version : Macbook Air will not boot after Genius "repair" - Need advice




norushz
Sep 22, 2012, 04:08 PM
Hello all,

My macbook air (late 2010) had a broken keyboard for several weeks from being cleaned with Lysol wipes (interestingly recommended officially by Apple Support (http://support.apple.com/kb/HT3988)). It was completely functional with no other issues than a broken keyboard. I dropped off the laptop to be repaired by Apple and they informed me that the cost would be $800 to repair as the motherboard had to be replaced. I decided not to go ahead with the repair. However, the laptop that I picked up does not turn on or charge and is basically an iBrick.

I have not had much luck discussing this with the Apple Geniuses at the store. What is my next best bet here? Needless to say, when I dropped off the laptop to be repaired, they suggested a $220 repair cost and no risks of getting an iBrick as the final outcome.



simsaladimbamba
Sep 22, 2012, 04:10 PM
Have you tried any of these steps?

Mac doesn't boot (http://guides.macrumors.com/Mac_doesn't_boot)

Resolve startup issues and perform disk maintenance with Disk Utility and fsck (http://support.apple.com/kb/ts1417)

Troubleshooting: My computer won't turn on (http://support.apple.com/kb/ts1367)

A flashing question mark appears when you start your Mac (http://support.apple.com/kb/ts1440)

Intell
Sep 22, 2012, 04:10 PM
If you can, check the serial number on the machine. They may have given you the incorrect machine.

norushz
Sep 22, 2012, 05:41 PM
Thanks for the advice so far. The serial number is the same. The steps for troubleshooting you have provided will not work as the keyboard is non-functioning to begin with and an external keyboard will not work until the computer turns on. I had setup an automatic bootup at a specific time on a daily basis but this is not working also.

Should I be talking to Apple customer relations at this point? Any #'s or suggestions would be much appreciated.

DevinPitcher
Sep 22, 2012, 05:55 PM
Thanks for the advice so far. The serial number is the same. The steps for troubleshooting you have provided will not work as the keyboard is non-functioning to begin with and an external keyboard will not work until the computer turns on. I had setup an automatic bootup at a specific time on a daily basis but this is not working also.

Should I be talking to Apple customer relations at this point? Any #'s or suggestions would be much appreciated.

Call 1-800-MY-APPLE and just ask for Customer Relations. They have to transfer you, and you will get results.

Good luck.

turbotoes
Sep 24, 2012, 10:37 AM
The steps for troubleshooting you have provided will not work as the keyboard is non-functioning to begin with and an external keyboard will not work until the computer turns on.

Should I be talking to Apple customer relations at this point? Any #'s or suggestions would be much appreciated.


Some wireless keyboards will work Before the OS loads (microsoft arc, for example) or try a USB board.