veyag
Sep 24, 2005, 02:41 AM
30 August Tuesday - put in an order for over £2000 (which included an iPod and 20" iMac) of goods and was cleared for 10 months interest free credit by MBNA
6 September Tuesday - had heard nothing and in the mean time decided to change some items on the order. Was told that I would have to cancel and begin with a new order and would have to speak to MBNA again. Tried to re-order but got tired of waiting.
7 September Wednesday - decided that I would attempt to re-order. Was successful.
8 September Thursday - received MBNA agreement for my original order that had been cancelled, so tore it up and through it away.
9 September Friday - received MBNA agreement for my second order, signed it and posted. Also contacted the Apple Store to inquire about a confirmation email as I had not received one. Was told that I would get one once finance was agreed.
12 September Monday - received an email, so I assumed all was well and that I might get a delivery by the end of the week.
22 September Thursday - having waited nearly two weeks I telephoned to inquire about my order. Was told that finance had not been agreed. I explained all of the above. Was asked to be patient for 24 hours before canceling as the finance department was not open. The Apple Store would get back to me. I gave my mobile number and it was agreed that a message would be left on my voicemail the next day.
23 September Friday - the next day - heard nothing.
No new iMac. Disappointed and upset. Am I being unreasonable? Do I cancel? :(
6 September Tuesday - had heard nothing and in the mean time decided to change some items on the order. Was told that I would have to cancel and begin with a new order and would have to speak to MBNA again. Tried to re-order but got tired of waiting.
7 September Wednesday - decided that I would attempt to re-order. Was successful.
8 September Thursday - received MBNA agreement for my original order that had been cancelled, so tore it up and through it away.
9 September Friday - received MBNA agreement for my second order, signed it and posted. Also contacted the Apple Store to inquire about a confirmation email as I had not received one. Was told that I would get one once finance was agreed.
12 September Monday - received an email, so I assumed all was well and that I might get a delivery by the end of the week.
22 September Thursday - having waited nearly two weeks I telephoned to inquire about my order. Was told that finance had not been agreed. I explained all of the above. Was asked to be patient for 24 hours before canceling as the finance department was not open. The Apple Store would get back to me. I gave my mobile number and it was agreed that a message would be left on my voicemail the next day.
23 September Friday - the next day - heard nothing.
No new iMac. Disappointed and upset. Am I being unreasonable? Do I cancel? :(
