PDA

View Full Version : Mac "Blue Screen of Death"




george99
Mar 1, 2013, 08:58 AM
Ok, I am new to MAC and OSX. I moved from Windows 2 weeks ago.
I have a Retina Macbook Pro 15". I use Parallels VM, and I usually work with external monitors both at home and at my office. Last night I put the computer to sleep and unplugged all the cables. I just got to my office now, plugged in the cables, and turned the system on. I got a message indicating that the computer was shut down and restarted. Then came a message very similar to Windows style messages that basically mean nothing to the averga e person. "Your computer was restarted because of a problem". Whatever that means.
Here is the details that it gave me. Any ideas what might have caused it?


Interval Since Last Panic Report: 484203 sec
Panics Since Last Report: 1
Anonymous UUID: EF20D95D-BF0C-6C94-15AA-C7E73F39D50F

Fri Mar 1 09:02:51 2013
panic(cpu 3 caller 0xffffff8003a156b0): "Spinlock acquisition timed out: lock=0xffffff80297b7b58, lock owner thread=0xffffff8026967aa0, current_thread: 0xffffff8026967aa0, lock owner active on CPU 0x3, current owner: 0xffffff8026967aa0"@/SourceCache/xnu/xnu-2050.20.9/osfmk/i386/locks_i386.c:363
Backtrace (CPU 3), Frame : Return Address
0xffffff821bb93d50 : 0xffffff8003a1d626
0xffffff821bb93dc0 : 0xffffff8003a156b0
0xffffff821bb93de0 : 0xffffff8003a20b80
0xffffff821bb93e10 : 0xffffff8003a10448
0xffffff821bb93e60 : 0xffffff8003a20df2
0xffffff821bb93e90 : 0xffffff8003a4f0a1
0xffffff821bb93ed0 : 0xffffff8003a16d00
0xffffff821bb93f20 : 0xffffff8003a19f64
0xffffff821bb93f50 : 0xffffff8003a18c97
0xffffff821bb93f70 : 0xffffff8003aa5db6
0xffffff821bb93fb0 : 0xffffff8003acdc23

BSD process name corresponding to current thread: Finder
Boot args: iog=0x0

Mac OS version:
12C3103

Kernel version:
Darwin Kernel Version 12.2.1: Thu Oct 18 12:13:47 PDT 2012; root:xnu-2050.20.9~1/RELEASE_X86_64
Kernel UUID: 3F93B852-872F-3DF0-BCF8-46D48024C422
Kernel slide: 0x0000000003800000
Kernel text base: 0xffffff8003a00000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

System uptime in nanoseconds: 56705930762493
last loaded kext at 48836971735597: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xffffff7f85e39000, size 16384)
last unloaded kext at 48919328825780: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xffffff7f85e39000, size 12288)
loaded kexts:
jp.plentycom.driver.SteerMouse 4.1.5
org.pqrs.driver.KeyRemap4MacBook 8.0.0
com.displaylink.driver.DisplayLinkDriver 1.8
com.apple.iokit.AppleBCM5701Ethernet 3.5.0b9
com.apple.filesystems.smbfs 1.8
com.apple.driver.AppleBluetoothMultitouch 75.19
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.1.2f9
com.apple.filesystems.autofs 3.0
com.apple.filesystems.ntfs 3.10
com.apple.driver.AGPM 100.12.81
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.5fc12
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMikeyDriver 2.3.5fc12
com.apple.GeForce 8.0.6
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.ApplePolicyControl 3.2.13
com.apple.driver.AppleIntelHD4000Graphics 8.0.6
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleMuxControl 3.2.13
com.apple.driver.AppleIntelFramebufferCapri 8.0.6
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 5.5.0
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleSDXC 1.4.0
com.apple.driver.AirPort.Brcm4331 612.20.15
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBXHCI 1.5.1
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.driver.AppleThunderboltPCIUpAdapter 1.2.6
com.apple.driver.AppleMultitouchDriver 235.29
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.DspFuncLib 2.3.5fc12
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.3
com.apple.nvidia.nvGK100hal 8.0.6
com.apple.NVDAResman 8.0.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.AppleHDAController 2.3.5fc12
com.apple.iokit.IOHDAFamily 2.3.5fc12
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginFamily 5.3.0d47
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.AppleGraphicsControl 3.2.13
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.IOBluetoothHIDDriver 4.1.2f9
com.apple.iokit.IOBluetoothFamily 4.1.2f9
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.5.0
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.1.8
com.apple.iokit.IOUSBUserClient 5.5.0
com.apple.iokit.IO80211Family 510.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro10,1, BootROM MBP101.00EE.B03, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f32
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.15)
Bluetooth: Version 4.1.2f9 11046, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD512E, 500.28 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: USB 2.0 Hub, 0x1a40 (TERMINUS TECHNOLOGY INC.), 0x0101, 0x1d110000 / 7
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc517, 0x1d114000 / 8
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 4



rkaufmann87
Mar 1, 2013, 09:19 AM
What is jp.plentycom.driver.SteerMouse?

This isn't an Apple product, I suspect you may have installed some hardware that has software that isn't compatible with the current release of OS X. Remove that product and following the developer's instructions uninstall the application and either update it to a release intended for Mt. Lion or replace it with and ap p that is. Also, did you upgrade your RAM?? If so then you may have a RAM issue which would be one of three issues:

1. Incorrect RAM
2. Failed RAM (yes RAM can and does fail)
3. Unseated RAM (Remove and reseat)

george99
Mar 1, 2013, 09:46 AM
What is jp.plentycom.driver.SteerMouse?

This isn't an Apple product, I suspect you may have installed some hardware that has software that isn't compatible with the current release of OS X. Remove that product and following the developer's instructions uninstall the application and either update it to a release intended for Mt. Lion or replace it with and ap p that is. Also, did you upgrade your RAM?? If so then you may have a RAM issue which would be one of three issues:

1. Incorrect RAM
2. Failed RAM (yes RAM can and does fail)
3. Unseated RAM (Remove and reseat)

Hi,
Thanks for the quick reply.
I did not upgrade my RAM. I bought it with 16GB direct from Apple. It is the Retina model, and I couldn't even upgrade it if I wanted to since the RAM is soldered on. So its definitely not the RAM.

Steermouse is software that I got from here: http://plentycom.jp/en/steermouse/
It is designed to make the mouse respond much better and be more customizable. I read a lot of good reviews about it before I installed it.

SlCKB0Y
Mar 1, 2013, 06:56 PM
Has this only happened once? If so, these things sometimes happen.

If it's a recurring thing then you've got a problem.

lunaoso
Mar 2, 2013, 11:58 PM
Hi,
Thanks for the quick reply.
I did not upgrade my RAM. I bought it with 16GB direct from Apple. It is the Retina model, and I couldn't even upgrade it if I wanted to since the RAM is soldered on. So its definitely not the RAM.

Steermouse is software that I got from here: http://plentycom.jp/en/steermouse/
It is designed to make the mouse respond much better and be more customizable. I read a lot of good reviews about it before I installed it.

You can either stick with that program and see if it happens again, or try out bettertouchtool. It's free and does pretty much exactly the same thing. I've had no problems with it in the past.

benwiggy
Mar 3, 2013, 10:37 AM
loaded kexts:
jp.plentycom.driver.SteerMouse 4.1.5
org.pqrs.driver.KeyRemap4MacBook 8.0.0
com.displaylink.driver.DisplayLinkDriver 1.8

Any third-party kexts such as these at the top of the crash log are the first thing to rule out. Uninstall them, and then see if you still get the problem.
It's a pretty high bet that one (or a combination) of these is causing your kernel panics.

justperry
Mar 3, 2013, 10:47 AM
And I think it's the finder which crashed together with maybe the USB drivers, you say you unplugged cables, did you do this safe?

But, if this happens only once or 2 it's no buggy, it sometimes happens as others said.