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View Full Version : Has anyone been able to return a 5G iPod due ONLY to hairline scratches on the iPod?




spaceballl
Nov 2, 2005, 04:16 AM
Hey guys,

I'm having the same hairline scratches problem that everyone else is. Tiny scratches all over the screen due ONLY to putting it in and out of the Apple provided case. Has anyone been able to return the product due only to that? If so, I'd like to return mine tomorrow and wait for my invisible shield to get here. I searched for the topic and i've heard mention of it, but let's try to limit posts in this thread to ONLY those who have either exchanged their iPods w/ scratches for a new one or those who have attempted but have been rejected.

-Kevin



robbieduncan
Nov 2, 2005, 04:43 AM
You should be able to polish out minor scratches with something like this (http://klearscreen.com/). I've heard Brasso works as well!

clayj
Nov 2, 2005, 10:31 AM
Yes, I was able to EXCHANGE mine for a new one, which remains in its box for now... the reason I used was that when I took mine into the store (so the employees could actually SEE one), it got all dirty and they lent me a cleaning cloth with some solution sprayed on it... and THAT is what caused it to get scratched up.

So I'm not sure if you'll be able to use that excuse.

Konradx
Nov 2, 2005, 10:52 AM
Yes, I was able to EXCHANGE mine for a new one, which remains in its box for now... the reason I used was that when I took mine into the store (so the employees could actually SEE one), it got all dirty and they lent me a cleaning cloth with some solution sprayed on it... and THAT is what caused it to get scratched up.

So I'm not sure if you'll be able to use that excuse.


thats bloody smart! mad props for that scheme!

spaceballl
Nov 2, 2005, 01:17 PM
anyone else?

JonHimself
Nov 2, 2005, 02:17 PM
I'm not at all familiar with Apple's return policy as I have never had to actually return anything, but perhaps if it was withint 30 days (or whatever) you would be able to take it back citing a problem with battery life (i.e. It was not anywhere near the 2 hour claimed video playback) or even just general disatisfaction with the product...

asherman13
Nov 3, 2005, 12:13 AM
I'm not at all familiar with Apple's return policy as I have never had to actually return anything, but perhaps if it was withint 30 days (or whatever) you would be able to take it back citing a problem with battery life (i.e. It was not anywhere near the 2 hour claimed video playback) or even just general disatisfaction with the product...

14 days (mine are up tomorrow), and you'll have to pay a 10% (if you opened it) restocking fee, which is $30...

spaceballl
Nov 3, 2005, 12:18 AM
My original question is just in regard to the fact that Apple has told retailers to be lax w/ 5G returns, even for those which are normally caused by "user abuse" or whatever

Monk Edsel
Nov 3, 2005, 12:31 AM
In a year, i guarantee your iPod will be scratched no matter how careful you are or what case you stick it in. It really doesn't matter, you'll decide, especially since the 6G will be out by then, making yours, suddenly, into a relic anyway.

spaceballl
Nov 3, 2005, 12:49 AM
In a year, i guarantee your iPod will be scratched no matter how careful you are or what case you stick it in. It really doesn't matter, you'll decide, especially since the 6G will be out by then, making yours, suddenly, into a relic anyway.
Yeah but if I have an invisible shield waiting for my new iPod, that will sure minimize scratches. And when I put my "relic" on eBay... I'd rather sell one w/ minor scratches than one that looks like an iPod nano in a jean pocket after a few weeks.

Battousai
Nov 8, 2005, 09:59 AM
I feel like such a heathen... I purchased my 5G from Best Buy and not an Apple store... *I'm so ashamed*

However, after using my iPod for a few days, I have started to notice the notorious hairline scratches. I've already ordered an invisibleshield, but it hasn't gotten here yet. When it does, I'm planning on restoring my iPod to factory settings, then trying to exchange it at Best Buy. I'm just going to put everything in the box, and give them some kind of excuse about not being able to connect it to my PC or something. I won't feel too bad about it, because I paid $400 for it and don't want scratches, and its not like it will cost apple very much to put a new front on it and resale it.

If this works and I get a new one, the first thing I'll do out of the box is put on the invisibleshield.

Oh, and I tried the toothpaste polishing idea that a lot of people recommended, and it just made things even worse. I'm going to get a can of Brasso today and try that. If I can get the scratches out on my own, I can save myself, Best Buy, and Apple a lot of trouble.

MacTruck
Nov 8, 2005, 10:04 AM
Returned a nano no problems, well had to speak with manager.

clayj
Nov 8, 2005, 10:45 AM
Oh, and I tried the toothpaste polishing idea that a lot of people recommended, and it just made things even worse. I'm going to get a can of Brasso today and try that. If I can get the scratches out on my own, I can save myself, Best Buy, and Apple a lot of trouble.The Brasso solution should only be used ONCE on any given iPod... Brasso polish works by eating away the surface of the iPod, so if you use it too much you will probably damage your iPod.

uaaerospace
Nov 8, 2005, 10:49 AM
its not like it will cost apple very much to put a new front on it and resale it

Well, it will cost them more than you think. It will cost them time to replace and clean the unit (service techs get good money ya know) before then ATTEMPTING to resale a USED iPod at a DISCOUNTED price. If they resale it, they automatically lose $50-150 bucks. I don't know about you, but that's not mere change, especially when you consider the many many people who needlessly return their iPods.

I tried the toothpaste polishing idea that a lot of people recommended, and it just made things even worse.

Most toothpastes have grit in them to help clean your teeth. Did it not seem logical that the grit would scratch your screen?

oldmanmax
Nov 8, 2005, 04:23 PM
Brought my Video back to apple store because of the short battery life, and was told that I would have to leave it for a couple of days so they could test it out. So did not do that as I had just started to use it, now when i switch between screens, sometimes I wind up with half of the screen I just left and half of the one I was going to? (Music to Playlist) and then had to click the wheel a couple of times on and off to rectify issue. Now I will leave it with them. Anyone else having this issue of being caught between screens?

Just got through talking with their tech department in the Apple Store. So far Apple's idea to fixing these issues is for me to reformat the Video Ipod to the state that it was from the factory and see what happens. Was told that "what I might have put on the Ipod" caused the problem.

Well things are not going the way I would want them to, system quit playing and had to reset. Just tried to call apple care. Now that was a joke, did not know the shut down at 6pm pacific time, this has to be changed especially with all the $$$$ jobs is making now on the ipods and new products. Had to catch the apple store near me here in the great northeast and was directed how to reset system, seems I am not the only one to have this issue. Plan to bring ipod back tomorrow and push to get a new one. How many others are having issue's with the Video Pod?

JDOG_
Nov 8, 2005, 05:13 PM
My buddy got his swapped for cosmetic scratches on day 16 of having his (from an Apple store) with no restocking fee or questions asked whatsover. The guys just took his box & gave him a brand new one.

It's honestly up to you mate, if you cause a big enough of a ruckus at the Apple store/s they'll do something, just don't get kicked out.

matticus008
Nov 8, 2005, 05:41 PM
The Brasso solution should only be used ONCE on any given iPod... Brasso polish works by eating away the surface of the iPod, so if you use it too much you will probably damage your iPod.
This is NOT true. It's the way ALL polishes of the type work. There's no need to spread this kind of FUD around the forums. The amount of material removed is extraordinarily small and it will take several dozen applications before there are any ill effects.

Battousai
Nov 9, 2005, 02:57 PM
Well, it will cost them more than you think. It will cost them time to replace and clean the unit (service techs get good money ya know) before then ATTEMPTING to resale a USED iPod at a DISCOUNTED price. If they resale it, they automatically lose $50-150 bucks. I don't know about you, but that's not mere change, especially when you consider the many many people who needlessly return their iPods.

OK. Still doesn't bother me that much. I'm a college student, and they're a multi million dollar company. If I can find a loop hole, or they're willing to replace it, I'm going for it. As a consumer, I'm going to look our for my best interests, as I expect the company will also be doing.



Most toothpastes have grit in them to help clean your teeth. Did it not seem logical that the grit would scratch your screen?

Perhaps you're not familiar with how polishes work... They're all abrasive. Thats how they remove scratches. They wear away the surrounding material to level out the surfaces. I will concede that the toothpaste brand that I used must have been a little too abrasive, but if you found the proper name brand, this could work.

jadekitty24
Nov 9, 2005, 07:12 PM
I feel like such a heathen... I purchased my 5G from Best Buy and not an Apple store... *I'm so ashamed*

However, after using my iPod for a few days, I have started to notice the notorious hairline scratches. I've already ordered an invisibleshield, but it hasn't gotten here yet. When it does, I'm planning on restoring my iPod to factory settings, then trying to exchange it at Best Buy. I'm just going to put everything in the box, and give them some kind of excuse about not being able to connect it to my PC or something. I won't feel too bad about it, because I paid $400 for it and don't want scratches, and its not like it will cost apple very much to put a new front on it and resale it.

If this works and I get a new one, the first thing I'll do out of the box is put on the invisibleshield.

Oh, and I tried the toothpaste polishing idea that a lot of people recommended, and it just made things even worse. I'm going to get a can of Brasso today and try that. If I can get the scratches out on my own, I can save myself, Best Buy, and Apple a lot of trouble.
I'm wondering how bad these "scratches" really are. My mp3 player is horribly scratched and dented but I would never resort to lying to get a new one. Nor would I attempt to rid the scratches, make the problem worse and lie about why I'm returning it. Whoa...a portable music player getting SCRATCHES??? How unheard of. I could see if you cant read the screen due to it, is that the case? Unfortunately you cant have something that "portable" remain pristine, esspecially if you couldn't wait until you received your protective cover. I use my mp3 player to listen to music. Scratches or not, if it plays music, I'm getting my money's worth. Returning an iPod for scratches is akin to returning a pair of shoes because you got dirt on the soles. Post a picture showing a terribly scratched iPod and I'll apologize profusely...until then you are, in my opinion, part of the reason why so many of us with legitimate complaints have so much trouble returning truly defective products.

crazyjoeda
Nov 9, 2005, 07:32 PM
Are you guys exaturating the problem? Iv had my 5G for almost 3weeks, there are a few hairline scratches but you can only see them if the backlight is off and you have to tilt the ipod at an angle. It doesn't really bother me, only a really anal person would complain. Unless Canada is getting a newer batch that is better quality.

cdubb213
Nov 9, 2005, 11:38 PM
I just picked up a new one after complaining about my battery life to them. Apple gave me a new Ipod and thank god I already have the invisibleshield to protect this one from getting minor scratches. I still haven't taken it out the box as yet until I know how to put on the the invisibleshield. I'm so fortunate Apple is a great company and I will always support their products.

lolex
Nov 10, 2005, 12:49 AM
The Brasso solution should only be used ONCE on any given iPod... Brasso polish works by eating away the surface of the iPod, so if you use it too much you will probably damage your iPod.

Yeah , I supposed Brasso will dissolved my ipod's surface and messes it up, so I dared not try it.:)

Battousai
Nov 10, 2005, 10:47 AM
I'm wondering how bad these "scratches" really are. My mp3 player is horribly scratched and dented but I would never resort to lying to get a new one. Nor would I attempt to rid the scratches, make the problem worse and lie about why I'm returning it. Whoa...a portable music player getting SCRATCHES??? How unheard of. I could see if you cant read the screen due to it, is that the case? Unfortunately you cant have something that "portable" remain pristine, esspecially if you couldn't wait until you received your protective cover. I use my mp3 player to listen to music. Scratches or not, if it plays music, I'm getting my money's worth. Returning an iPod for scratches is akin to returning a pair of shoes because you got dirt on the soles. Post a picture showing a terribly scratched iPod and I'll apologize profusely...until then you are, in my opinion, part of the reason why so many of us with legitimate complaints have so much trouble returning truly defective products.

To be honest with you, they're not that bad. There are a few hairline scratches on the front. And I totally agree with you that it is a portable electronic device, and expecting it not to get scratched is very unrealistic. I have a Sony MD player that is beat up, dented, scratch, and just generaly well worn. And this doesn't bother me. However, the main use I have for my new iPod is as a video viewer. Therefor, scratches on the display area have more of an impact for me in this situation.

It is not totally unusable, but if it is possible, I'm going to try any means possible to go back to having a pristine screen.

I'll fully admit that its my own fault. But that won't stop me from trying to imporve my situation.

As for making it harder for others to return truely defective products... so sorry. I'll play a sappy song on my new iPod just for them.

punkyian
Nov 10, 2005, 11:57 AM
I've worked in record stores for about ten years. A little secret that most used CD stores don't like to talk about is that they have professional grade buffing machines in the back, to polish out scratches on used CD's. These buffers are already set up with the right speed/polish/wheels etc, just for plastic. I've buffed out about five different ipod's now, with excellent results. My recomendation is to make friends with someone at your local independent record store, and see if they can do this for you. It made my 18 month old 4G ipod look good as new! Just make sure the person buffing it know's how to use the machine. If they don't, you can melt the plastic into a terrible haze that will never buff out......

clayj
Nov 10, 2005, 12:41 PM
I've worked in record stores for about ten years. A little secret that most used CD stores don't like to talk about is that they have professional grade buffing machines in the back, to polish out scratches on used CD's. These buffers are already set up with the right speed/polish/wheels etc, just for plastic. I've buffed out about five different ipod's now, with excellent results. My recomendation is to make friends with someone at your local independent record store, and see if they can do this for you. It made my 18 month old 4G ipod look good as new! Just make sure the person buffing it know's how to use the machine. If they don't, you can melt the plastic into a terrible haze that will never buff out......Better be careful with this. Your 4G iPod has an acrylic front face, I believe, while the new 5G iPods and nanos are polycarbonate, which is quite a bit softer.

Battousai
Nov 10, 2005, 03:12 PM
After reviewing the Best Buy return policies, it doesn't look like they'll accept returns based on scratches. Of course, this will no doubt vary from store to store, depending on how symathetic the employees are, and how smooth of a talker you are.

Either way, I'm still trying to buff the scratches out. I went by O'Reilly Auto Parts and looked at all the products they had for polishing. I bought one and tried it, but no imporvement. I might make the treck to Wal-Mart today, and see about a can of Brasso.

brendel95
Nov 10, 2005, 03:37 PM
Well, it will cost them more than you think. It will cost them time to replace and clean the unit (service techs get good money ya know) before then ATTEMPTING to resale a USED iPod at a DISCOUNTED price. If they resale it, they automatically lose $50-150 bucks. I don't know about you, but that's not mere change, especially when you consider the many many people who needlessly return their iPods.



Most toothpastes have grit in them to help clean your teeth. Did it not seem logical that the grit would scratch your screen?

Because of apple's high mark up (50%), they don't lose any money for returned product. They charge 10% restocking fee up front and they still make money by selling it again at a discounted price.

chefonthegony
Nov 10, 2005, 05:03 PM
The other day I came home and I had to go to the bathroom reallly bad and I laid my jacket on the floor. I didn't remenber that I had by 1 week old video ipod in my pocket of the jacket. So I walked on the jacket becaue I tripped on something and I dented the back of the ipod. . It wasn't really bad only a small soft dent. . I was so angry and I took it back to the apple store and they looked at it and they gave me a new ipod

davey-nb
Nov 10, 2005, 05:42 PM
The other day I came home and I had to go to the bathroom reallly bad and I laid my jacket on the floor. I didn't remenber that I had by 1 week old video ipod in my pocket of the jacket. So I walked on the jacket becaue I tripped on something and I dented the back of the ipod. . It wasn't really bad only a small soft dent. . I was so angry and I took it back to the apple store and they looked at it and they gave me a new ipod
Good luck navigating the rest of your life, it sounds like you may have many more anger inducing incidents ahead of you.
Just hope I don't end up on the same highway as you while you're having a moment!:eek:

steve_hill4
Nov 10, 2005, 06:00 PM
14 days (mine are up tomorrow), and you'll have to pay a 10% (if you opened it) restocking fee, which is $30...
Depends on the country. UK law states that if an item is faulty within 28 days of purchase, (barring due to accidents), you can take it back to the store you purchased it for an exchange or refund. No money is to be paid. If there is nothing wrong with it, the retailer can take up to 20% off the refund price to allow for costs of selling it on used. If you take it back to any store in the UK complaining of minor scratches, expect to be greeted with nothing in the way of a full refund, this is not considered a fault. If you aren't satisfied, you can take it up with apple directly.

I know few that have tried to bring back nanos due to scratches, but have had a few returned due to cracked screens. One guy was stupid enough to take it out his pocket after he had taken his keys and phone out. It was quite obvious from that point something had pushed up against the screen and cracked it, so no refund. Just be careful what you are returning it for.

jadekitty24
Nov 10, 2005, 07:22 PM
Good luck navigating the rest of your life, it sounds like you may have many more anger inducing incidents ahead of you.
Just hope I don't end up on the same highway as you while you're having a moment!:eek:
Yeah!!! To mess something up and get it replaced only due to your own CLUMSINESS is just INSANE!! Perhaps I'm getting too fired up over this issue, but geez...I couldn't ever go back to a store and hold a straight face trying to return a product that I messed up! What happened to accepting responsibility for your own idiocy??? For example, I bought an iBook a few years ago. I plugged it in to charge it, we got a really wicked power surge that blasted the screen. I was stupid for not putting it on a surge protector. Do you think I went running to Apple whining about something that wasn't the original issue?? No. I accepted that I was DUMB and didn't take proper care of my treasured possesion. I just couldn't, in good conscience, make a claim that I wasn't fully entitled to. Well, when the chips are REALLY down and these people have to deal with more serious issues, karma will come to bite them in the arse.

chefonthegony
Nov 10, 2005, 07:36 PM
hey jadekitty im sorry you fell that way maybe i should take it back what do you think. i shouldn't keep!!!!!!!! do you want it

me hate windows
Nov 10, 2005, 08:01 PM
Quit complaining about hairline scratches on your 5Gs. Be a real man/woman and use a 1st generation. I have had mine since they first came out in 2001 and it's still chugging along. It has had tons of abuse too. Fallen out of my pocket onto the road while rollerblading, dropped a longboard on top of it:eek:, which gave it a nice grip-tape texture on the top next to the hold switch and headphone jack and a big dent on the bottom metal because it was on a stand, spilled Coke on it(I took it apart and cleaned it after), landed on it many times while crashing skiing, and other things. Sure it looks beat up, it's scratched, and it's only five gigs. But who cares, it works better than any other iPod I have seen. (and it has firewire:cool: )