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Jeppsy
Jan 10, 2006, 03:24 AM
Hello everyone.

I'm really worried about my Nano - I listen to it everyday at work and normally the battery will last the whole day and some, i.e. around 12 hours. Now, after charging it on Friday night ready for Monday, the last two days it has only lasted for about 40 minutes?! :eek: Now, clearly this is unuseable - can I get a new one from Apple or can I remedy this? I bought it in October 2005.

I know it's dramatic but I'm quite annoyed by this!! :mad:

Thanks everyone! :)



mad jew
Jan 10, 2006, 03:26 AM
When it goes flat, do you put it on the charger until it is completely charged up again? Maybe restore the firmware (http://www.apple.com/ipod/download/), although remember that this will delete everything on the nano. :)

Jeppsy
Jan 10, 2006, 03:29 AM
When it goes flat, do you put it on the charger until it is completely charged up again? Maybe restore the firmware (http://www.apple.com/ipod/download/). :)

Thanks! I charged it until the screen said battery full, thinking (rightly so) that it was then full, but today I'm having the same problem. What will installing the firmware do? :confused:

mad jew
Jan 10, 2006, 03:30 AM
Well, rather than a bad battery, it could (and hopefully is) corrupt power management software in which case reinstalling it may get your battery back. A battery stops charging when the firmware tells it to so hopefully it's just a case of the iPod being told to stop charging prematurely. :)

I'd say it's worth a try, good luck. :)

DeSnousa
Jan 10, 2006, 03:32 AM
Has this happened a couple of times now? Just give it a full charge again and see if it occurs again. I know that sounds odd, but its worth a shot.

If it does happen again you can clearly state when calling Apple that it has happened on a number of occasions ;)

Edit: Whoa I missed alot and must be pretty badly wrong :)

Jeppsy
Jan 10, 2006, 03:55 AM
Well, rather than a bad battery, it could (and hopefully is) corrupt power management software in which case reinstalling it may get your battery back. A battery stops charging when the firmware tells it to so hopefully it's just a case of the iPod being told to stop charging prematurely. :)

I'd say it's worth a try, good luck. :)

Okay then, tonight when home I am going to give this a go. After that, Apple will feel my wrath!! :D

What is their likely response? Would I get a new one for something like this?

mad jew
Jan 10, 2006, 03:57 AM
If you're nice to them and restoring the firmware doesn't work then I imagine you'll get a replacement. In my experience, they're pretty good about that sort of thing. :)

Jeppsy
Jan 10, 2006, 11:29 AM
When it goes flat, do you put it on the charger until it is completely charged up again? Maybe restore the firmware (http://www.apple.com/ipod/download/), although remember that this will delete everything on the nano. :)

Before I do this, I have a question - if I restore the firmware, will I lose all of my iTunes? Don't want that to happen!! Or by 'delete everything on the Nano' do you mean just personal settings/time etc? :confused:

devilot
Jan 10, 2006, 11:43 AM
Before I do this, I have a question - if I restore the firmware, will I lose all of my iTunes? Don't want that to happen!! Or by 'delete everything on the Nano' do you mean just personal settings/time etc? :confused:You lose everything you've ever put on the Nano.

It will be as if you just took it out of the box.

mad jew
Jan 10, 2006, 11:47 AM
You will lose everything on the iPod but most people have their iPods set to automatically update meaning that their computer has a copy of everything and resyncing puts it all right again. Do you have your music on the computer too?

Jeppsy
Jan 10, 2006, 11:58 AM
Okay let me get this straight....

My NANO will lose everything
My iTunes will remain intact and formatted as they have been previously? (i.e. all track names, compilations set up etc).

If this is correct then it's not a problem as all of music is in my iTunes. If I'm going to lose all of my iTunes then this presents a very different problem!

Thaks for the input guys, I'm still a newbie to all of this! :D

mad jew
Jan 10, 2006, 12:08 PM
Almost certainly. When you unplug the nano, do you still have all the tunes on the computer? If so, then you'll be fine and you'll just need to resync them. :)

As the gorgeous devilot said, it'll be like a new nano. Hopefully the battery will act normally too. :)

Jeppsy
Jan 10, 2006, 12:13 PM
Almost certainly. When you unplug the nano, do you still have all the tunes on the computer? If so, then you'll be fine and you'll just need to resync them. :)

As the gorgeous devilot said, it'll be like a new nano. Hopefully the battery will act normally too. :)

Yes - when I unplug the Nano, everything is still on my PC as normal. So, here goes then!! I will try it now!!

Thanks again.

mad jew
Jan 10, 2006, 12:15 PM
Good luck. I hope it solves the battery issue. Remember that you'll have to reconfigure the nano but it shouldn't be too much trouble. :)

Jeppsy
Jan 10, 2006, 01:09 PM
Okay - I've done what you said....how do you reconfigure the Nano?

Sorry for being so new to this! :D

mad jew
Jan 10, 2006, 06:04 PM
It's just a matter of setting it up how you like. So, plug it in like it's new and follow the prompts as to how to get the music across. The settings can all be found in the iTunes Preferences under the iPod section. If you have enough space on your iPod, I recommend just setting the iPod to automatically sync your library which basically means that you'll get a duplicate version of your computer's music on your nano. :)

Did the firmware reset help the battery problem?

Jeppsy
Jan 11, 2006, 03:01 AM
Okay I did what you said - but now all my iPod has on its screen is the white Apple logo. My PC doesn't even recognise the iPod now? When I'm in iTunes, the option 'update iPod' under file is greyed out? :confused:

mad jew
Jan 11, 2006, 05:30 AM
So did you restore the software (not update) and now it's not recognised? Is it the latest version that came out twelve hours ago? iTunes doesn't see the iPod, even when you unplug it and plug it back in? :)

Jeppsy
Jan 11, 2006, 05:35 AM
So did you restore the software (not update) and now it's not recognised? Is it the latest version that came out twelve hours ago? iTunes doesn't see the iPod, even when you unplug it and plug it back in? :)

Yes that's right - plugging in the iPod does nothing. :mad:

mad jew
Jan 11, 2006, 05:41 AM
Is there a power adaptor icon on the screen of the iPod?

mpw
Jan 11, 2006, 05:47 AM
AHHH!! Have I ruined my Nano?! :(

No, Mariah Carey tracks can be deleted. You may have done irreparable damage to your hearing however!

Jeppsy
Jan 11, 2006, 05:47 AM
Is there a power adaptor icon on the screen of the iPod?

Nope, it's the same black screen that you have when the iPod is brand new.....so I'm thinking it has been successfully cleared of all data but I just need to re-format it - but this I don't know how to do!! :confused:

mad jew
Jan 11, 2006, 05:51 AM
That doesn't make sense, iTunes should be recognising it. You don't need to format it because that's what the iPod Software Updater app does. Maybe just shut the machine down with the iPod unplugged, start it up again, open iTunes and then plug in the iPod and hopefully a dialogue box will appear giving you prompts to the first step of syncing back your music. :)

Nermal
Jan 11, 2006, 05:56 AM
Plug it in, then load the iPod Updater (not iTunes) and see whether that recognises it.

Jeppsy
Jan 11, 2006, 06:04 AM
That doesn't make sense, iTunes should be recognising it. You don't need to format it because that's what the iPod Software Updater app does. Maybe just shut the machine down with the iPod unplugged, start it up again, open iTunes and then plug in the iPod and hopefully a dialogue box will appear giving you prompts to the first step of syncing back your music. :)

I agree - it should recognise it but with iTunes open it doesn't. I will follow your steps again tonight but I'm pretty sure I tried that last night. It's been annoying me that's for sure and thanks for the continued support guys!! :)

Jeppsy
Jan 11, 2006, 12:02 PM
Okay, success! The iPod has been updated.....now for the test to see whether or not the battery is fixed! I'll update you when I know. :D

Thanks for everyone's help!! ;)

neut
Jan 11, 2006, 06:38 PM
Make sure you quit and restart iTunes ... i had to do this when i reformatted; iTunes as not recognizing the iPod. After a iTunes restart it was fine. :) {EDIT NM ... i see you got it back up.}

Good luck.




peace | neut

Jeppsy
Jan 12, 2006, 02:56 AM
Okay I have managed to get it working and re-formatted, then I fully charged it. This morning, using it at work, I've managed to get through 6 songs before it died. :mad:

Looks like I need to phone Apple then? :confused:

Chundles
Jan 12, 2006, 06:11 AM
Okay I have managed to get it working and re-formatted, then I fully charged it. This morning, using it at work, I've managed to get through 6 songs before it died. :mad:

Looks like I need to phone Apple then? :confused:

Sounds like the battery is farked.

Just ring Apple, be nice and calm and tell them in detail what you have done (restored firmware, full charge etc) They may have a suggestion that could fix it.

Are you sure you are fully charging it? The USB port you are using is definitely powered right? If all that checks out then Apple will likely replace it. No need for wrath, let cooler heads prevail. It's a shame but it's just not possible to ensure that every single unit of the millions a day that they are making is totally up to scratch - most companies would kill for Apple's current build quality.

doug.hall
Jan 12, 2006, 07:27 AM
I agree - it should recognise it but with iTunes open it doesn't. I will follow your steps again tonight but I'm pretty sure I tried that last night. It's been annoying me that's for sure and thanks for the continued support guys!! :)
Try reseting your mac. Sometimes it keeps a record of the previous connection and hence does not recognise the new Nano. This happened to a friends and when we reset the mac and Nano it worked ok. If that fails leave the Nano plugged into your mac/PC and then restart it. That normally works if I have a poblem with my iPod.

Good luck.

Jeppsy
Jan 12, 2006, 02:28 PM
Okay - I've spoken to Apple and it's being collected and sent off for someone to look at, but now, I have a new problem entirely!!

All of a sudden, I cannot move or do anything with the Nano!! The padlock that appears on the screen when you put the hold button on is now always on!! The scroll switch isn't working at at either!! :eek:

Any suggestions? I'm very upset :(

neut
Jan 12, 2006, 02:45 PM
Okay - I've spoken to Apple and it's being collected and sent off for someone to look at, but now, I have a new problem entirely!!

All of a sudden, I cannot move or do anything with the Nano!! The padlock that appears on the screen when you put the hold button on is now always on!! The scroll switch isn't working at at either!! :eek:

Any suggestions? I'm very upset :(

I assume you've tried restarting the Nano? *Hold down Menu and the selection button at the same tiome for a few seconds.

Hope you get a working Nano soon. :(


peace | neut