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Compatiblepoker
Feb 18, 2006, 11:11 PM
I think I'm probably the only person left in the world that doesnt have an iPod but I think Im gonna get one this week. I dont know too much about them. What would you suggest. I need it for golfing. I also heard about waterproof ones? That would be awesome for swimming laps. What would you suggest.

Roger



mad jew
Feb 18, 2006, 11:14 PM
Oh, that's so sad. Here, have an e-hug. :(

Don't know about waterproofing an iPod but I think the nano is the current pick of the range. It combines a healthy amount of Flash-based storage with a colour screen. :cool:

kretzy
Feb 18, 2006, 11:17 PM
Don't worry, you're not the only one. I too am considering getting one. It depends on if I get a MBP or not as there is currently a $200 rebate if you buy a computer and iPod.

As for which one you should get, that depends on your needs. If you want video and tons of storage space, then get the regular iPod. If music is enough, and you're collection isn't that big, get an iPod Nano. Then there's always the iPod Shuffle which lots of people use while working out (not sure about the waterproofing though).

Compatiblepoker
Feb 18, 2006, 11:28 PM
Yeah I dont need a lot of stuff. Heck I was listening to the same cd in my car for 3 months. I threw it out the window I was so sick of it though. The nano is probably what I'll get. People tell me not to get the shuffle though. I saw the waterproof thing somewhere and I'm trying to find it right now on google.

Thanks

2nyRiggz
Feb 18, 2006, 11:28 PM
Aww my...take some change and buy a nano or sumtin. Never heard of a waterproof ipod but they are good on land:)


Bless

mad jew
Feb 18, 2006, 11:30 PM
Was the waterproofing done by H20 Audio (http://www.h2oaudio.com/index.php)?

Compatiblepoker
Feb 18, 2006, 11:31 PM
Found it

http://www.gizmodo.com/gadgets/portable-media/ipod/h2o-audio-waterproof-ipod-case-ships-103867.php

Seems pretty awesome though. Not sure if I want to spend $150 bucks though. If anyone has tried the waterproof case let me know. Seems like it would leak after awhile and bye bye new ipod. :eek:

Roger

Compatiblepoker
Feb 18, 2006, 11:32 PM
Was the waterproofing done by H20 Audio (http://www.h2oaudio.com/index.php)?


Thanks for the link. Much cheaper. Thats actually what I saw the first time a couple months ago. Have you tried it?

Roger

Lisa saralisa
Feb 18, 2006, 11:33 PM
Before you buy read this:

MY iPod died.
It happened right after Christmas -- a Christmas, I hasten to add, in which I gave my wife the new video iPod, making it the latest of the half-dozen iPods my family has bought since Apple began selling them in October 2001. We also own five Apple computers, and have become pathetically loyal because of our reliance on the iPod. To the extent that Apple is using the iPod to drive sales of other Apple products, the Nocera family is proof that the strategy works; we've probably spent more than $10,000 on Apple hardware since the iPod first came out. Alas, at least three of the iPods were replacements for ones that broke.


This time, though, I decided to get my iPod fixed. After all, it wasn't even two years old and had cost around $300. Like all iPods, it came with a one-year warranty. Although Apple sells an additional year of protection for $59, I declined the extended warranty because the cost struck me as awfully high -- a fifth of the purchase price of the device itself.

Anecdotal evidence -- like chat boards filled with outraged howls from owners of dead iPods -- strongly suggests that you can write the rest of this story yourself. You start by thinking: ''I'll just call Apple!'' But it's so hard to find the customer support number on Apple's Web site that you suspect the company has purposely hidden it.

Eventually, you find the number and make the call. Although the tech support guy quickly diagnoses your problem -- a hard drive gone bad -- he really has only one suggestion: buy a new iPod. ''Since it is out of warranty,'' he says, ''there's nothing we can do.'' You're a little stunned. But you're not ready to give up. On the Apple site, there's a form you can fill out to send the iPod back to Apple and get it fixed. But you do a double-take when you see the price. Apple is going to charge you $250, plus tax, to fix your iPod. There is no mistaking the message: Apple has zero interest in fixing a machine it was quite happy to sell you not so long ago.

Now you're reeling. You're furious. But what choice do you have? You can't turn to a competitor's product, not if you want to keep using Apple's proprietary iTunes software, where you've stored all the music you love, including songs purchased directly from the iTunes Music Store, which you'll lose if you leave the iTunes environment. So you grit your teeth and buy a new iPod. Of course since it's a newer machine, it has that cool video capability. But you're still angry.

You've read recently that Apple has sold 42 million iPods in less than four and a half years. Thanks to the iPod, Apple just reported its most profitable quarter ever. But you wonder how many of those 42 million units have gone to people who feel, as you do, that you've just been taken to the cleaners by Apple? You also wonder why do iPods seem to break so frequently? And why is Apple so willing to tick off people who spend thousands of dollars on Apple products by refusing to deal with broken iPods?

Or at least that's what I wondered as I went through the five stages of iPod grief.

CUSTOMER support is the ugly stepchild of the consumer electronics business. Companies like Dell and Palm and Apple have customer support centers not because they want to but because they have to. Computers, personal digital assistants and other digital devices are complicated machines. They break down much more frequently than, say, old analog televisions. And consumers expect the companies to deal with problems when they arise.

But customer support is expensive for gadget makers. ''A phone call costs a company 75 cents a minute,'' said the writer and technology investor Andrew Kessler. ''An hour call is $45.'' As prices have dropped sharply for computers and other digital devices, keeping those phone calls to a minimum has become supremely important to consumer electronics companies that want to maintain their margins and profitability.

That's why all the big tech companies try to force customers to use their Web sites to figure out problems themselves. It's why so many of them bury the customer support phone number. And it's also why, when you do call, companies like Dell teach its support staff to diagnose computer problems over the phone, and then talk you through some fairly complicated repairs. With its machines so inexpensive, Dell simply can't afford to allow too many customers to ship the computer back to the company to be fixed.

Consumers, though, don't really understand this. As much as they like being able to buy computers for less than $1,000, they don't realize that one of the trade-offs is minimal tech support. Nor do the companies spell this out; instead, they pretend that their service is terrific. Thus, there is a gap between what customers expect from companies that sell them complicated digital machines, and what companies feel they need do to ensure that those machines make money.

With the iPod, Apple has turned this gap into a chasm. On the one hand, because the price of an iPod is far lower than the price of a computer, Apple has even more incentive to keep people from calling; one long phone call turns a profitable iPod into an unprofitable one. Nor does it make economic sense to repair even the iPods under warranty. Instead, Apple simply ships you a new one.

On the other hand, an iPod is a very fragile device. The basic iPods are built around a hard drive, a device so sensitive that ''if it takes one shot, that will pretty much kill it,'' according to Rob Enderle of the Enderle Group, a technology consulting firm. Its screen cracks easily. Its battery can't be easily replaced because an iPod can't be opened up by mere mortals. All of these were conscious design choices Apple made, some of them having to do with keeping the cost down, while others were done largely for aesthetic reasons. But given how much wear and tear an iPod takes -- the core market is teenagers, for crying out loud -- is it any wonder that they break? ''If you get two or three years out of a portable device,'' Mr. Enderle said, ''you're probably doing pretty well.''

Which Apple doesn't tell you. Indeed, it doesn't say anything about how long you should expect your iPod to last. And so consumers buy it with the expectation that they'll put all their music on it and they'll carry it around for a good long time. And when that doesn't happen, they feel betrayed.

Steven Williams, a lawyer who brought a class-action suit against Apple a few years ago over the failed battery problem, told me that he was amazed to discover, as the litigation began, that Apple seemed to feel, as he put it, ''that everyone knew iPods were only good for a year or two.'' Thanks in part to the lawsuit, the battery issue is one of the few Apple will now deal with: if your iPod dies because of the battery you can send it back and get a new one for a mere $65.95, plus tax. Of course, you then lose all your music.

''Apple has been willing to alienate a certain percentage of its customer base forever,'' said Chip Gliedman, a vice president with Forrester Research, the technology research firm. Why? Because Apple is an extraordinarily arrogant company. ''Apple thinks it is special,'' is how Mr. Gliedman put it.

At this particular moment, of course, Apple is special, and it can get away with being arrogant. It has a product that everyone wants, and for which there is no serious competition.

But it seems to me that Apple is on a dangerous course. Yes, it has strong incentives to minimize tech support, but to say ''Not Our Problem'' whenever an iPod dies is to run the serious risk of losing its customers' loyalty. ''I believe that the iPod is one of the most brilliant platforms ever devised,'' said Larry Keeley, who runs Doblin Inc., an innovation strategy firm. But, he added, he has long predicted that the ''maintenance issue,'' as he called it, would be the product's Achilles' heel. ''Consumers are just not conditioned to believe that a $300 or $400 device is disposable.'' Mr. Keeley, whose daughters all have iPods, has come to believe that their natural life ''is just a hair longer than the warranty,'' and that Apple's level of service is ''somewhere between sullen and insulting.''

And, he warns, the day will come when the iPod has a major competitor. ''There will be competing platforms, and they'll get robust, and other companies will figure out how to crack iTunes,'' he said. At which point, Apple will reap what it is now sowing.

A final note: You may have noticed there is no Apple spokesman defending the iPod or Apple's customer support in this column. When I called Apple, wanting to know, among other things, how long Apple believes an iPod should last, I got a nice young woman from the P.R. department. She said she'd try to find someone at the company to talk to me. That was on Wednesday.

I'm still waiting.




Photo: The iPod Nano




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kretzy
Feb 18, 2006, 11:35 PM
^ I call longest post ever!

mad jew
Feb 18, 2006, 11:35 PM
Thanks for the link. Much cheaper. Thats actually what I saw the first time a couple months ago. Have you tried it?


Nah, I haven't tried either, sorry. :o

Run a poll - who actually read Lisa saralisa's post?

Glenn Wolsey
Feb 18, 2006, 11:44 PM
I too would recommend the Nano :)

pknz
Feb 19, 2006, 01:54 AM
I don't have one either. Yet.

JRM PowerPod
Feb 19, 2006, 02:05 AM
i don't have one either;)

TheMonarch
Feb 19, 2006, 02:05 AM
...That would be awesome for swimming laps.

Silly question...

Say the fabled water-proof iPod did exist... How do you plan on listening while swimming laps?

mad jew
Feb 19, 2006, 02:08 AM
How do you plan on listening while swimming laps?


Works to a depth of 60m (http://www.h2oaudio.com/products/i300dv.php). Not bad, eh? :)

maxterpiece
Feb 19, 2006, 02:48 AM
you can go to 3rd parties to get ipods repaired if you want to. Let's be honest here - it hasn't been a financially sensible decision to repair any electronics device for about 15 years. If your dvd player breaks after the warranty do you send it in? No. If you buy a $400 eMachines computer from Wal-Mart and it breaks outside of the warranty, what do you do? It's probably just as cheap to go buy a new $400 emachines instead of doing a repair. And you get newer technology. It's kinda sad that things are that way, but apple isn't outside of the norm.

Deepdale
Feb 19, 2006, 04:26 AM
Run a poll - who actually read Lisa saralisa's post?

I just read it ... there are several valid points raised and I am sure others agree with comments about arrogance based upon their interactions with Apple personnel. For the time being, I am also iPodless.

cwedl
Feb 19, 2006, 04:35 AM
Most of my friends don't have iPods, thats because they are 1) Retards, 2) have not style/Class 3)Have tape players or iRivers 4)Like MusicMatch or Windows Media Player, 4) Use Napster music store 5)Are ugly...

Maybe I'm being harsh, just a few observations I've made.;) :p :o :D :cool:

dops7107
Feb 19, 2006, 04:45 AM
^ I call longest post ever!

Yep. Let's forgive the journalistic style, clearly cut n' pasted from elsewhere (scroll down a bit here (http://www.78online.com/forum/read.php?f=3&i=3214&t=3214)) - but the post has a point. You want Apple iPods, be prepared to be shafted in the long run.

And no, I still don't have an iPod. I feel I just wouldn't use it enough. I was ging to get one as a treat if I got a job I recently applied for... but seeing as I didn't, I will be strict on myself and ignore the appealing call of iPod. Until there is a 10 gig flash version... :o

Compatiblepoker
Feb 19, 2006, 03:42 PM
Silly question...

Say the fabled water-proof iPod did exist... How do you plan on listening while swimming laps?

What do you mean Blaskillet? I was thinking that you could just hook it up to your swim pants and listen while youre swimming.

Roger

flyfish29
Feb 19, 2006, 04:55 PM
So THE post was 1582 words long- that has to be the longest post ever? :rolleyes: I thought I made long posts! :D Can anyone confirm this? I might have to make this a new post- the longest post ever- has there been a thread on this topic already?

flyfish29
Feb 19, 2006, 05:14 PM
You start by thinking: ''I'll just call Apple!'' But it's so hard to find the customer support number on Apple's Web site that you suspect the company has purposely hidden it.


so, just to reply to a few things-definitely NOT going to try and reply to everything- I won't even read the whole thing!

They actually do make it easier to find out info through online fourms, etc. That makes the overall cost of providing customer service to so many people. Amazon does the same thing although it is much more difficult to talk to a human at Amazon- I happen to think they don't have people that work at Amazon.

When you by consumer products now a days- especially with the portability that we demand in these products you are NEVER going to get reliability or the quality of an old analog tv that sits on the shelf. Come on, be real. you think a company could do this? I am not saying it isn't possible, but when people in general demand inexpensive electronics you are likely to get at least somewhat cheap electronics as far as quality goes. iPods are great products and I think they make them better and more resistant to breaking with each revision (for the most part) but that is a difficult job with delicate electronics that people genearlly abuse through use!

yippy
Feb 19, 2006, 05:14 PM
He means that the headphones won't work swimming. Along with the case you have to get special waterproof headphones to be able to swim with it although it would make me to nervous even then.

ITASOR
Feb 19, 2006, 06:27 PM
it would make me to nervous even then.

yeah...seriously man, if I were you I would just sing to myself while swimming.

pdpfilms
Feb 19, 2006, 06:41 PM
I'd just like to confirm the post earlier that stated there's currently a $200 rebate for iPods when you buy a Mac... is that true? i can't find it anywhere on the website.

katie ta achoo
Feb 19, 2006, 06:44 PM
If you're still trying to find a waterproof case, take a look at OtterBoxes.
for the nano (http://www.otterbox.com/products/ipod_cases/ipod_nano_case/)

PS
can anyone figure out why Lisa saralisa copied and pasted an article from the New York Times?

mad jew
Feb 20, 2006, 05:00 AM
I'd just like to confirm the post earlier that stated there's currently a $200 rebate for iPods when you buy a Mac... is that true? i can't find it anywhere on the website.


It's here in Australia. :)

Chundles
Feb 20, 2006, 06:23 AM
I have three, 3G 15GB, 2G 4GB mini, 512MB shuffle, and I still want more.

I'd like to replace the 15GB 3G with a 60GB 5G for portable jukebox, music library and portable video duties and also replace the mini with a 2GB or 4GB nano as my primary portable music device. The shuffle would maintain thumbdrive/skiing music status.

I finally got my hands on a nano the other day - my sister's bf got one so I had a play around with it and it is a stunner. The menus are so damned quick and the screen, whilst very small is surprisingly clear, detailed and easy to read.

jadekitty24
Feb 20, 2006, 06:48 AM
I just got a 30 GB video iPod. I had a *gulp* Dell DJ (hey-I had a gift card that was about to expire and I didn't have the money for an iPod at the time). Soon after getting the Dell DJ I regretted it. It worked, it did it's job, but it wasn't as easy to use and, of course, no iTunes support...the hard drive went after 2 years and I did not hesitate to order an iPod. I love it.