Presonus Firebox issues

[peterbucknell@m]

G'day,
I just connected the Firebox to my G5 (firewire only, no power) and then ran 1/4" connector cables to my Behringer B2031A speakers.

Headphones don't get any sound out of the Firebox jack,
And the speakers have a hum that's more than any of us could bare!
Is it the unbalanced 1/4" plugs perhaps?

Hope someone can help.

Peter

http://peterbucknell.blogspot.com

[zimv20]

sounds broken. is the box brand new? has it worked before?

[peterbucknell@m]

The firebox came from here:
http://www.musiciansfriend.com/product/Recording/Computer/Hardware?sku=184133&src=3SOSWXXA&c_tid=topseller

And appears to be selling brand new, but the receipt says " This item may have minor cosmetic flaws or may be slightly experienced."

I have a feeling it could be broken too. It does boot up correctly, and the speakers do sound good (above the hum)

Peter

[beatsme]

G'day,
I just connected the Firebox to my G5 (firewire only, no power) and then ran 1/4" connector cables to my Behringer B2031A speakers.

Headphones don't get any sound out of the Firebox jack,
And the speakers have a hum that's more than any of us could bare!
Is it the unbalanced 1/4" plugs perhaps?

Hope someone can help.

Peter

http://peterbucknell.blogspot.com

I'm inclined to think that the lack of headphone output and the speaker hum are somehow related, and it may be that you have a wiring/grounding issue inside the box itself. It sounds like you bought a reconditioned unit (correct?), so the problems you're having may have been the reason it was returned to begin with. I'd send it back.

[zimv20]

i agree, send it back. and the sooner you contact them, the better.

i had to return something this week, and i'm bringing it up so i can give props to Full Compass for handling it so well. it was only a $30 item, but when it showed up, a rack ear was bent.

i immediately sent an email to my sales guy, then i left the house. when i got back, i found he'd emailed me back only 10 minutes later, telling me the replacement was already on its way and that a UPS return label was be shipped with it.

i got the replacement the next day, boxed up the old and dropped it off at my neighborhood UPS store.

no hassle at all. for a $30 item. kudos to Full Compass. i hope MF treats you as well.

[beatsme]

i agree, send it back. and the sooner you contact them, the better.

i had to return something this week, and i'm bringing it up so i can give props to Full Compass for handling it so well. it was only a $30 item, but when it showed up, a rack ear was bent.

i immediately sent an email to my sales guy, then i left the house. when i got back, i found he'd emailed me back only 10 minutes later, telling me the replacement was already on its way and that a UPS return label was be shipped with it.

i got the replacement the next day, boxed up the old and dropped it off at my neighborhood UPS store.

no hassle at all. for a $30 item. kudos to Full Compass. i hope MF treats you as well.

MF is pretty good about customer service. When I bought my Les Paul, they actually called me a week later to see how I liked it...pretty cool.

Anyway, if you send the Presonus thing back, you might consider getting this instead:

http://www.musiciansfriend.com/product/Recording/Computer/Hardware?sku=701385

A similar product, in your price range. M-Audio has a good reputation, too.

[peterbucknell@m]

Thanks everyone. Turns out it was returned by the last purchaser too.
I suppose the shop doesn't have time to test returned products...

Peter

[zimv20]

I suppose the shop doesn't have time to test returned products...

that's no excuse, that's crap. you're well within your right to raise a stink, their lack of caring about their customers has inconvenienced you.