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View Full Version : Illustrator CS2 keeps crashing - PLEASE HELP




mustard
Jan 23, 2007, 01:47 PM
System Info
3 GHz Mac Pro w/ 6Gb ram running OS 10.4.8 & Illustrator CS2 (12.0.1)

Problem
With both existing & new files, when I attempt to use the Pathfinder/Shape Modes - (add to shape) command the programs just quits. All other shape modes work fine just add to shape is causing a problem.

What I have tried
Trashing Illustrator pref files ~/library/preferences/Illustrator CS2
Re-Installing CS2 Suite
Fresh OS & Illustrator install

Nothing is working & I am sad - please help.



Blue Velvet
Jan 23, 2007, 01:59 PM
You are not the first.

http://www.maclife.com/forums/post/1332325

Personally, I would take this to the Adobe forums and Adobe support.
http://www.adobe.com/support/forums/

primalman
Jan 23, 2007, 02:10 PM
Welcome to the wonderful world of Adobe Illustrator! You have now been baptized.

:) :rolleyes: ;)

mustard
Jan 23, 2007, 02:22 PM
Thanks - I will check into the Adobe forums and see if I can come up with something.

iMeowbot
Jan 24, 2007, 11:59 PM
FWIW, this (http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=333449) is the official Adobe workaround, which is almost as weird as the crash itself.

mustard
Jan 25, 2007, 01:05 PM
FWIW, this (http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=333449) is the official Adobe workaround, which is almost as weird as the crash itself.

I'll have to check it out - thanks

mustard
Jan 25, 2007, 01:45 PM
FWIW, this (http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=333449) is the official Adobe workaround, which is almost as weird as the crash itself.

Very very weird - but it does fix the problem. Thank you so much I was about throw my monitor out the window.

apfhex
Jan 25, 2007, 02:34 PM
Just wait until you encounter the "none of my keyboard shortcuts work!" problem. ;)

Remember to close the Appearance pallet each time you close Illustrator, or else the crashing problem will come back.

mustard
Jan 25, 2007, 03:12 PM
Just wait until you encounter the "none of my keyboard shortcuts work!" problem. ;)


That's a new one - haven't experienced that yet.

dopey220
Feb 4, 2007, 12:58 PM
The page with Adobe's workaround is gone. Can someone explain to me how to do it?

mustard
Feb 4, 2007, 03:15 PM
The page with Adobe's workaround is gone. Can someone explain to me how to do it?

This works for me -

1 Open Illustrator
2 Make sure the "appearance" panel is closed
3 Close Illustrator
4 Re-Open Illustrator
5 Open "appearance" panel if needed
6 Work
7 Close "appearance" panel if opened
8 Close Illustrator
9 Next use of Illustrator start at step 4

If Illustrator is closed with the "appearance" panel opened then start over at step 1

Silly work around (I don't know why it works but it does) Adobe has given - I don't know where the page went.