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View Full Version : iPhone iPod: What’s wrong with you?!




katie ta achoo
Jul 4, 2007, 10:55 PM
http://www.macrumors.com/images/macrumorsthreadlogo.gif (http://www.macrumors.com)

Lunch time. I take off my embroidered toy store apron, clock out in the POS, and scamper off to Whole Foods for a quick lunch of vegetarian lentil and spinach soup and a ciabatta roll.

Eating my soup, browsing the internet on EDGE, listening to some sweet, sweet Matt the Electrician (http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewArtist?id=152540382). I click into a text box on Facebook (http://uh.facebook.com/s.php?k=10080&id=37524551) and start typing. The music cuts off, and I return to the home screen.

I think there’s something wrong with my iPhone, the "best iPod ever made."

I restart the music, and begin typing again. Safari quits! I repeat this little dance a few more times until I finally give up on the internet and just listen to music and people-watch until my lunch break is over. How un-technological of me. It’s 2007! There should be internet on my iPod.. err… iPhone!

[ Read Full Story (http://www.macrumors.com/iphone/2007/07/04/iphone-ipod-whats-wrong-with-you/) ]



taberrr
Jul 4, 2007, 11:03 PM
I took mine with me on a 6 hour road trip today and was having the exact same problem... pretty frustrating. That's what I get for getting a 1.0 product I guess. I'm sure they'll have a fix sometime soon, right? :)

kcroy
Jul 4, 2007, 11:09 PM
No problems here. Great iPod. Great Phone. Edge is working well too. Haven't had soup in quite awhile. Great sandwich today while listening to music on my iPhone.

AppleGuy08
Jul 4, 2007, 11:12 PM
Well if it keeps acting up go ahead and send it over to me. I could care less.

blindzero
Jul 4, 2007, 11:22 PM
I took mine with me on a 6 hour road trip today and was having the exact same problem... pretty frustrating. That's what I get for getting a 1.0 product I guess. I'm sure they'll have a fix sometime soon, right? :)

same thing happening here. do a hard reset (hold down the top right button until you see the apple logo)...it seemed to help temporarily for me.
i'm sure it'll be fixed in a software update soon.

bennifer3000
Jul 4, 2007, 11:28 PM
that happened to me twice, but since then everything has been great.

i was disappointed in: the lack of (video) coverflow and that the audio from your videos cuts out when you leave the iPod channel.

besides that, me loves my iPhone.

Claypidgeon
Jul 5, 2007, 12:00 AM
Man that sounds like a pain. Hopefuly the problem is fixed with the restore, and thanks for the heads up on the pictures. I've been listening to "The Roots" and surfing MR over EDGE for about an hour with no issues, so hopefuly none develop :-)

I've also noticed the phone getting pretty warm in some situations, but it's oddly cool at the moment even with this constant use. I think it's just because there's a fan going in the room and hitting me occasionaly.

EDIT: I think I just reported this post on accident :-P I just had to hit the little button to see what it was...

GolfProTMO
Jul 5, 2007, 12:04 AM
same thing happened to me...

funny thing was that i was on facebook at the time too...

elziard
Jul 5, 2007, 12:12 AM
i experienced similar results with my web browsing. coupled with my iPod playing, both would also quit out.
i have better success but still not problem free when just using as an iPod. but it is consistent with browsing and typing in text fields.

given the high reports of this, i'd say no more than the month of July before we get an update.

Claypidgeon
Jul 5, 2007, 12:29 AM
Since it seems like this is being reported as an intermitent problem by those seeing it I was wondering if it might be memory or concurrent application issue. I opened up each of the apps one-by-one while listening to music, but all is still fine. The only strange thing was that my music faded out when I started my YouTube video, but it never faded back up when I was done (not sure if it's supposed to). Just went into the iPod app and hit play right where I left off though.

Beanbox
Jul 5, 2007, 12:54 AM
All of the same things happen to me! When I'm browsing the internet over edge my ipod stops playing in the background, my google maps usually send me home while zooming in while in satellite mode over edge, and my regular internet browsing fails if I click too many links.

I haven't spent too much time on my wifi network at home. The way I look at it is, if I'm going to use my wifi, I mine as well just use my PowerBook.

Another problem I have with my iPhone is that my email addresses require outgoing mail be sent through my ISPs servers.... this is pretty lame for emailing on the go! I also hate not being able to save email attachments!

Claypidgeon
Jul 5, 2007, 01:08 AM
Finally got this to happen. While reading about Facebook on Wikipedia both Safari and the iPod app died. Clearly Steve is just setting the stage for Apple's new networking site "iSocialize" (now with iLife '08 integration!) ;-P

elziard
Jul 5, 2007, 01:17 AM
All of the same things happen to me! When I'm browsing the internet over edge my ipod stops playing in the background, my google maps usually send me home while zooming in while in satellite mode over edge, and my regular internet browsing fails if I click too many links.

I haven't spent too much time on my wifi network at home.
mine is consistent with multiple apps "open". it's definitely not EDGE net.
i've wifi'd it all over my house and in the city and it's happening over it.


I also hate not being able to save email attachments!
same here. the iphone pix and other pix in non-iPhone emails load fine. but i got an MP3 from a friend that i wanted to listen to and it showed as a greyed out attachment. so disappointing.

mduser63
Jul 5, 2007, 01:19 AM
This is definitely a bug as it's highly repeatable. I'm hoping it will make it into the fixes list for iPhone Software Update version 1.0.1. It would annoy me immensely except that I'm quite confident that Apple will fix it.

toonerh
Jul 5, 2007, 01:51 AM
Lacking an iPhone, I can't help; but someone needs to logon to the Apple Bug Reporter system and "go in the front door" on this problem. Never assume another a kind person inside or outside Apple will do it for you (although they may!). Plus, you will be able to track the bug until it's fixed.

acarney
Jul 5, 2007, 02:31 AM
I've had this problem a lot and so has my friend. It seems to happen to me when surfing to a page that has a lot of images (like ten decent size ones) or when the page is very long (like a big guide explaining something) or pages that are coded badly. It also happens with maps if I zoom in a lot and real fast. This has got to be some buffer or cache filling up and everything being dumped or something. I'm sure this can and will be fixed in a software update.

DoFoT9
Jul 5, 2007, 03:22 AM
and that is why im kinda happy australia aint getting it until the 2nd gen :D

great story i was seriously hanging off every word!! keep those comming definately

memarrone
Jul 5, 2007, 05:08 AM
i was having the same problem during my first few days with my pretty little device, with different programs quitting unexpectedly. i figured it had something to do with a lack of RAM, then i realized that no apps on the iPhone quit when you're done with them (they just fade into the background exactly where you left them).

long story short, that problem can be solved (most of the time, for me) by shutting down my phone, then powering it back on. it takes about 45 seconds to do, and it quits out of all the apps.

i have also realized that google maps seems to be the biggest RAM hog of them all.

hope this helped

sPAULj
Jul 5, 2007, 05:24 AM
Restore your iPhone's software. It will fix the problems you are having. If not, you have corrupted RAM.

dv24
Jul 5, 2007, 05:52 AM
Finally got this to happen. While reading about Facebook on Wikipedia both Safari and the iPod app died. Clearly Steve is just setting the stage for Apple's new networking site "iSocialize" (now with iLife '08 integration!) ;-P

Facebook is the majority of my reason for wanting an iPhone!

anubis72
Jul 5, 2007, 06:12 AM
And you're surprised by this? Early adopters :rolleyes:

Chosenbydestiny
Jul 5, 2007, 06:26 AM
And you're surprised by this? Early adopters :rolleyes:

Very happy early adopters!:D

LtrGtrMac
Jul 5, 2007, 08:47 AM
No problems here. Great iPod. Great Phone. Edge is working well too. Haven't had soup in quite awhile. Great sandwich today while listening to music on my iPhone.

100%

No problems. Great Device. Lotsa bad users out there. Hopefully some updates coming soon to make everyone happy.

Yankees 4 Life
Jul 5, 2007, 09:39 AM
same thing happened to me...

funny thing was that i was on facebook at the time too...

yea same here.. apple=myspace lovers??

haha just a thought

shadowfax
Jul 5, 2007, 09:41 AM
No problems. Great Device. Lotsa bad users out there.
Come on, you can't possibly blame this problem on users. Apple is notorious for making horrendously RAM-heavy Applications. I have 3 GB of RAM on my powerbook, and it still pages out when I am thumbing through Aperture even a little bit. The fact that you can't quit apps in the iPhone is pretty ridiculous, and it's no surprise that the iPhone is becoming a poor performer over heavy usage across numerous applications.

Then again, these crashes may be more to do with corrupt RAM. In any case, this is not users' faults, and I think it's rather hypocritical to suggest that just because your iPhone is not giving you any trouble.

daveporter
Jul 5, 2007, 09:44 AM
The only application that does this on my iPhone is Safari; it just drops out once and a while for no apparent reason while I'm browsing via Edge or WiFi.

Apple has been great at working out this type of problem in Version 1 products since I started using Apple products. Of these (three Macs, two ATVs, one Airport Extreme router, two iPods and now one iPhone all purchased since last September) a number of them were Version 1 products. I have had less problems with these than most of the established PC products that I have owned in the past. Therefore, I am sure that within a very short time the iPhone will be an even greater product than it is right now.

Dave

TPALTony
Jul 5, 2007, 09:46 AM
I noticed the exact same problem last night (using Wifi, not Edge.) Interestingly, last night was the first time I had the iPod close to full. Until then I only had 3 or 4 GB on it, but then I converted some video files to the iPhone format and suddenly my iPod was close to full. I was listening to tracks from a CD, and I started surfing the web. Lo and behold it crashed. Several times. Did it again this morning.

I'm sure it's a concurrency issue. Probably the iPod trying to do something to the screen and of course it's "not there" if you're in the browser. They'll figure it out.

It doesn't make me think I mad a bad purchase. Quite the opposite. I have a phone they can fix with software and send me new versions, so I'm quite happy! :)

be well

t

PS. To those giving Katie a hard time, please pack it in. Your entitled to your opinion but a) This is a post about the issue she had with the iPhone, not your opinion of how she writes and b) The whole point is to get and end users opinion, so if you don't like what she says then fine, you're a different type of end user. No need to be mean about it!

taberrr
Jul 5, 2007, 10:07 AM
Ahh yeah, the power cycling did the trick! (For now, anyway. Hehe.) I also had this weird message - "Collision" underneath the time when it came back from sleep, but powercycling it fixed that too. I gotta say I am still pretty impressed with it!

Edit: I think "Collision" might have been a song name - maybe it was stuck in ipod mode (even though it wasn't currently playing.) Weird, oh well.

arn
Jul 5, 2007, 10:28 AM
all discussion about the blog itself has been moved to:
http://forums.macrumors.com/showthread.php?t=325696

feel free to continue discussion there. please keep thread topic on topic.

thanks
arn

kalamus
Jul 5, 2007, 10:28 AM
Well if it keeps acting up go ahead and send it over to me. I could care less.

I think you meant to say "I couldn't care less"

Royal Pineapple
Jul 5, 2007, 11:59 AM
YAY!!!!
Matt The Electrician ROCKS!!

badtzmaru
Jul 5, 2007, 12:26 PM
great, funny post!! i love the part about the apple manager telling you not to use EDGE. so is apple putting WIFI nationwide?

my ipod paused once while listenning to music and searching google maps via EDGE. This was Saturday morning, a few hours after i bought it. It hasn't done it again since.

twoodcc
Jul 5, 2007, 12:38 PM
the same thing happens to me too, especially in maps

mduser63
Jul 5, 2007, 12:47 PM
100%

No problems. Great Device. Lotsa bad users out there. Hopefully some updates coming soon to make everyone happy.

Yeah, I'm a bad user because iPod crashes when I try to run Safari at the same time :rolleyes: Really how can you turn the presence of an obvious bug causing application instability in a version 1 product into user stupidity/error?!

shadowfax
Jul 5, 2007, 01:11 PM
Interestingly, last night was the first time I had the iPod close to full. Until then I only had 3 or 4 GB on it, but then I converted some video files to the iPhone format and suddenly my iPod was close to full. I was listening to tracks from a CD, and I started surfing the web. Lo and behold it crashed. Several times. Did it again this morning.

I'm sure it's a concurrency issue. Probably the iPod trying to do something to the screen and of course it's "not there" if you're in the browser. They'll figure it out.

Hmm, how full was it?

This is an interesting observation about the iPhone. It's an ipod and a phone, yes, but it's also a really small, somewhat full-blown computer. It uses OS X. I didn't think about it, but this is a real problem on a device with limited storage. I imagine that, as you can't really close apps, after a few hours of usage the thing can get pretty high RAM usage (I wonder how much it has), and it probably pages out (like OS X on my MBP). Now, page files expand geometrically in OS X: first your computer generates a 64 MB page file. when it fills up, it expands to a 128 MB file. Then to a 256 MB file, then 512 MB, etc.

I don't know if they changed how this works on the iPhone, but you can definitely end up with a significant amount of disk space occupied by a (possibly mostly empty) set of pagefiles. Check this out. On my MBP with 3 GB of RAM, I have a Parallels VM up (560 MB of RAM allocated to it), Aperture, Photoshop CS3, and NetBeans. It's using 512 MB of swap space after a few minutes...

looking in /var/vm, I see 2 64 MB swapfiles, a 128 MB swapfile, and a 256 MB swapfile, for a total of 512 MB. the next swapfile will be 512 MB, if it grows.

That's OS X with 3 GB of RAM and some pro apps. now imagine OS X on an iPhone with 64-128 MB (I would guess) of RAM and running safari (notorious for memory leaks) and dashboard widgets (often RAM hogs), an iPhoto-like application, an iTunes-like application for the iPod portion....

I can really imagine that if you have only 1 GB of memory free on your iPhone it may become very unstable. I would think with an application like safari, which I have personally seen taking up over 600MB of RAM, Apple is going to struggle with making iPhones run smoothly with "low" disk space. Hopefully this will drive them to put a leash on the insane memory usage of Safari.

mashoutposse
Jul 5, 2007, 01:56 PM
I've found that the crashes usually occur on the same exact pages. If I navigate to a very similar page on the same site (as you would do on a messageboard when viewing a different thread), the crash no longer happens. Go back, and the problem resurfaces. I'm guessing the problem is that the pages are too large...?

taberrr
Jul 5, 2007, 02:43 PM
Yeah, I'm a bad user because iPod crashes when I try to run Safari at the same time :rolleyes: Really how can you turn the presence of an obvious bug causing application instability in a version 1 product into user stupidity/error?!

Hahah, yeah I chuckled at that... he's obviously way better at us when it comes to using the iphone. :rolleyes: I do wonder when they're going to announce the first update though.

Xenious
Jul 5, 2007, 02:52 PM
long story short, that problem can be solved (most of the time, for me) by shutting down my phone, then powering it back on. it takes about 45 seconds to do, and it quits out of all the apps.


I think holding down the main button (the home screen one) for x? seconds will quit the current app. (Just like holding the top one gets you the power down prompt)

merkhet
Jul 5, 2007, 03:08 PM
There's a theory on the Apple support discussion pages that the crash is caused by a bug in the way that Safari handles Javascript. (They've found that it happens most often when they frequent Javascript heavy pages.)

Some users have indicated that they've been able to stave off the crash by going into system settings and turning off JavaScript.

smeagol
Jul 5, 2007, 03:39 PM
I ran into some slowdown when on edge and kind of figured out a solution. When you open apps they stay open in the background for the most part and when you have too much web stuff happening, it could potentially be an issue. Try going to some of the programs you have open that may be hogging the system and press and hold the home key to quit, or hold the sleep button and the home button at the same time to restart the system. It is a soft reset so you don't have to worry about losing any data.

I'm not a tech guy, but it seems to work for me. Don't know if this will help :eek:

matthutch
Jul 5, 2007, 06:47 PM
Hi Katie,

I was just wondering if the restore helped fix the problem or not?

Cheers,

Matthutch

katie ta achoo
Jul 5, 2007, 08:08 PM
Hi Katie,

I was just wondering if the restore helped fix the problem or not?

Cheers,

Matthutch

It helped a little.. Safari only crashed once today while I was on my lunch break. *sigh*

TPALTony
Jul 6, 2007, 01:41 AM
Hmm, how full was it?


Only a few hundred meg free.

Could be a swap file thing. Thing is, we don't know as of right now how much real memory the thing has and how the flash memory used for the storage of media is used when that runs low.

Look out for an update to the OS in the next few days, where it quietly unloads unused apps in the background! :)

be well

t

Claypidgeon
Jul 6, 2007, 01:24 PM
I turn on The Beastie Boys and...

<snip>

... people turning up the display iPod speakers all the way up because that wretched rap music just wasn’t quite loud enough ...



Forgot to mention this in my previous (on topic :) ) posts, but am I the only one that remembers when The Beastie Boys *were* the "wretched rap music"? :D

Objectivist-C
Jul 6, 2007, 06:04 PM
I think you meant to say "I couldn't care less"
No, he didn't. "I could care less" is an English idiom imported from Yiddish.

sillycybin
Jul 6, 2007, 06:40 PM
Forgot to mention this in my previous (on topic :) ) posts, but am I the only one that remembers when The Beastie Boys *were* the "wretched rap music"? :D


uh oh! I smell a thread split.

arn
Jul 7, 2007, 06:43 PM
uh oh! I smell a thread split.

curiously enough, Beastie Boys are on-topic for this thread. :)

arn

Clix Pix
Jul 7, 2007, 07:28 PM
Today I experienced my first problems with my iPhone. Thing wouldn't respond when I swiped my finger across to unlock it. This was embarrassing because I was trying to show it off to people. Agh!!! I realized, though, that since I've had the iPhone I'd never turned it off, had just had it in sleep mode.... This morning I had done a lot of new synching, added a bunch of new photos and such. Time to turn my baby off! I turned it off and then back on again and thankfully have had no issues with it since. I will just have to remember that just as I do with my computers to refresh RAM and such, I will need to do the same with my iPhone since applications are NOT closed when we move on to something else in the device..... I am pretty amazed, though, that the iPhone didn't have issues until today, more than a week since I'd bought it and started using it.

I loveloveloveLOVE my iPhone!

hexonxonx
Jul 8, 2007, 02:31 AM
I only had one problem with my iPhone yesterday, the first day I used it. I went to use it at work, pressed the home button, nothing happened. Pressed the sleep button, nothing happened. Tried plugging in some headphones, nothing happened. The iPhone appeared dead. I drove to my house and jumped on the net and found out how to reset the phone and that worked. Since then, o problems.

I also tried browsing the net using Safari with my WiFi connection and no crashes, I was able to surf and listen to music at the same time.

intelliot
Jul 23, 2007, 03:26 PM
My iPhone also crashes during heavy use. Once it starts crashing, it's very easy to make it keep crashing. Rebooting the phone-- holding down the sleep/wake button and sliding the red slider-- mostly fixes the problem.

dmbeatz
Oct 25, 2007, 07:40 AM
Funny thing is while reading this page and listening to the iPod it quit! Anyway came acrossed it somewhere that you can quit apps! For instance, maps takes alot of ram, so if u had it open at any point after your last reset it is still taking your resources. Solution? Open the app that u want to close and hold the home button until it goes away. Apparently it is "quit." seems to work well but its mundane to close every app u open especially when u use third party apps like me. Hope it helps!

hexonxonx
Oct 25, 2007, 04:58 PM
Not gonna read the whole three pages but this same problem happens to lots of people with the iPod Touch as well. It's a known bug and hopefully it will be fixed sometime soon. Just read up on the Touch forums and you will see all the same types of messages. The Touch uses the same iPod firmware as the iPhones iPod.

....and I just saw this thread is very old!

chambers7
Oct 26, 2007, 01:05 PM
That has happened to me once or twice.

There are two remedies to your problem.

I'm not an iPhone expert but i think it has to do with you iphone being low on ram. If you turn off (or restart) your phone once a day, you probably shouldn't ever have that problem again.

one thing i do is to quit an application (think of it as quiting an application as opposed to just closing the window) you hold down the home button. I do this when i access an application on my phone temporarily that i won't need to access for a while (for instance like the stocks feature). Just hold down the home button for a few seconds, and then it will quit it.

chambers7
Oct 26, 2007, 01:09 PM
Restore your iPhone's software. It will fix the problems you are having. If not, you have corrupted RAM.

that is definately not the case. you don't have corrupted ram. that's a corrupted idea.

MikeTheC
Oct 26, 2007, 11:23 PM
katie ta achoo:

Question: Where is the rest of your post? You seem to get some of the way through it, but then stop suddenly, and post a link to a blog.

Why do I need to go to your blog to read what you started to post here on MacRumors?

njmac
Nov 9, 2007, 08:51 AM
katie ta achoo:

Question: Where is the rest of your post? You seem to get some of the way through it, but then stop suddenly, and post a link to a blog.

Why do I need to go to your blog to read what you started to post here on MacRumors?

It's kind of weird, but these forums are the comments for a macrumors iPhone blog - if you start at the blog it makes sense but its kind of annoying to start at the forum, click the blog to read the story and then click back to the forum to post.

I'm guessing it has to do with the blog post being longer than the forums will allow for a post.

Katie's blog is no longer active and her location says "owie land" so I hope she is ok.

maestro55
Nov 10, 2007, 12:23 AM
No problems here on mine when using the 'iPod' and EDGE at the same time. The only thing that I wish is that when playing music online using the quicktime player is that it would let me tab that and then go to a different page.

OCOTILLO
Nov 10, 2007, 09:16 AM
katie ta choo

I think the problem could be solved by adding meat to your diet.

benfilan
Nov 10, 2007, 06:08 PM
you sound like my kinda girl!

http://www.macrumors.com/images/macrumorsthreadlogo.gif (http://www.macrumors.com)

Lunch time. I take off my embroidered toy store apron, clock out in the POS, and scamper off to Whole Foods for a quick lunch of vegetarian lentil and spinach soup and a ciabatta roll.

Eating my soup, browsing the internet on EDGE, listening to some sweet, sweet Matt the Electrician (http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewArtist?id=152540382). I click into a text box on Facebook (http://uh.facebook.com/s.php?k=10080&id=37524551) and start typing. The music cuts off, and I return to the home screen.

I think there’s something wrong with my iPhone, the "best iPod ever made."

I restart the music, and begin typing again. Safari quits! I repeat this little dance a few more times until I finally give up on the internet and just listen to music and people-watch until my lunch break is over. How un-technological of me. It’s 2007! There should be internet on my iPod.. err… iPhone!

[ Read Full Story (http://www.macrumors.com/iphone/2007/07/04/iphone-ipod-whats-wrong-with-you/) ]