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View Full Version : I know Microsoft would bring death to my iBook...




PowerFullMac
Jul 20, 2007, 08:10 AM
Somethings definatly wrong here, just got a e-mail from my mate saying he got a .doc which is some pages of the new Harry Potter, so I (stupidly) opened it and it crashed M$ Word, so I tryed to use Force Quit but it didnt come up when I used the key combination so I clicked command Q and it worked but I got the spinning beach call so I clicked the power button then Shutdown and everything went but my background then nothing happened for 10 minutes so hold down the power button to turn it off then I press it again and now it wont do anything but show the boot screen with the Apple logo and the spinning please wait thingy. What do I do? Need help I have important stuff on there and its my only computer (using my mates one now) and im only a teenager dont have any money for a new laptop!



barr08
Jul 20, 2007, 08:29 AM
Thats what you get for reading spoilers :D .

This sounds like a stupid windows virus. What kind of mac do you have? Were you in bootcamp or parallels?

PowerFullMac
Jul 20, 2007, 08:31 AM
Wasent in any of 'em I was using the Mac version of Office, or I wouldnt really care 'cos it would just be a virtual system. And its a iBook G3, 900MHz.

mkrishnan
Jul 20, 2007, 08:32 AM
Well if your grammar didn't kill it... then I guess it was inevitable. :(

How long did you wait at the spinning logo screen? Wait several minutes -- it could be self-correcting disk issues.

If that doesn't work, then...

1) press and hold the sequence apple (or command) - option (or alt) - "P" - "R" while booting (e.g. find the keys, get them ready, hit the power button while it's off, and then immediately press and hold the key sequence until you actually get to the screen with the apple logo). Give the boot extra time to finish.

2) if that doesn't work, hold the power button to turn it off, and now turn it on with Cmd-S instead. It should boot into a text based mode. You will see instructions. You will type

/sbin/fsck -fy

Exactly as shown. It should give a bunch of text -- it will take several minutes -- and then eventually either tell you that it succeeded or it failed to repair / verify the disk. If it succeeded, type in

shutdown -r now

And then then let the computer try to reboot.

More details: http://docs.info.apple.com/article.html?artnum=106214

Sherman Homan
Jul 20, 2007, 08:33 AM
Dude, Harry Potter is a magician. He hosed your 'book, not Bill Gates.
Seriously, boot in Safe Mode, run something like Onyx, sounds like a rouge cache file.
Edit: After you do mkrishnan's advice.

PowerFullMac
Jul 20, 2007, 08:35 AM
Thanks ill give it a go then remove M$ Office and install OOo or some other free varient. Or just not try and get Harry Potter the day before it comes out. What a thing to happen a day before your birthday. And sorry for the bad grammer im panicking here!

Killyp
Jul 20, 2007, 08:41 AM
Sounds like the file you opened had a Macro Virus hidden inside, something which can affect any system running a version of Microsoft Office (a flaw inside Office).

mkrishnan
Jul 20, 2007, 08:43 AM
To be honest, I think that MS Office is very peripherally involved in whatever happened... I have heard hardly any stories of it bringing down the entire OS and causing such a spectacular crash. This might even be the first I've ever heard.

In terms of what happened, I have no idea why the file crashed your computer, but I suspect that (a) there are no viruses, worms, or other malware involved; (b) that Office didn't "do" anything to your computer. I think what happened is that when the computer went down, the hard drive write state was such that the logical system of the hard drive isn't healthy enough for you to boot (that's what fsck fixes). It happens occasionally on crash.

The other major possibility is that, quite by random, you stumbled onto a totally unrelated problem, like your logic board going bad, bad memory, etc. I think that's actually far more likely than the possibility that Office really has anything to do with your problem. Even macro viruses don't really do anything that dramatic. They do minor annoying things. I don't think they'd be able to affect a Mac so seriously, even from an admin account, that it would not boot.

FireArse
Jul 20, 2007, 08:45 AM
Try a verbose startup to see where its hanging. You'll see a black screen with writing - read it and try make some sense of it. Little clues may emerge on what the problem is

Hold down cmd-V after you’ve hit the power button (until you see text on the screen).

F

TheMotif
Jul 20, 2007, 08:48 AM
You could always just take it to an Authorized Mac Dealer and see if they can figure it out.

sammich
Jul 20, 2007, 08:54 AM
You could always just take it to an Authorized Mac Dealer and see if they can figure it out.

But before you do that, you should, just in case, back as much of your stuff as possible.

If you have another mac with Firewire, connect the two together with a firewire cable, then, on your broken mac, restart it holding the 'T' key. This should start it up into 'Target Disk Mode', and will appear on the other mac in a few secs.

Copy everything you can (except that Happy Potter book ;)), take it to a Apple Dealer, then see what happens.

Or you can do a reinstall of the OS.

barr08
Jul 20, 2007, 08:56 AM
To be honest, I think that MS Office is very peripherally involved in whatever happened... I have heard hardly any stories of it bringing down the entire OS and causing such a spectacular crash. This might even be the first I've ever heard.

In terms of what happened, I have no idea why the file crashed your computer, but I suspect that (a) there are no viruses, worms, or other malware involved; (b) that Office didn't "do" anything to your computer. I think what happened is that when the computer went down, the hard drive write state was such that the logical system of the hard drive isn't healthy enough for you to boot (that's what fsck fixes). It happens occasionally on crash.

The other major possibility is that, quite by random, you stumbled onto a totally unrelated problem, like your logic board going bad, bad memory, etc. I think that's actually far more likely than the possibility that Office really has anything to do with your problem. Even macro viruses don't really do anything that dramatic. They do minor annoying things. I don't think they'd be able to affect a Mac so seriously, even from an admin account, that it would not boot.

You honestly don't think any sort of malware was involved, when the offending deed was through an email that has spam written all over it. You can't picture "I HAVE READ THE HARRY POTTER BOOK, HERES THE ENDING!!!!!1!!1" in your inbox, even if it is from a trusted source? If it was a virus intended on crashing a PC through office, it very well could have messed with office on the mac, and for some strange reason, done something to his system. I mean, it isn't very likely, but it is not out of the realm of possibility. There is deffinitely something fishy about this...

Killyp
Jul 20, 2007, 08:57 AM
Exactly the same thing has happened to this (http://forums.macrumors.com/showthread.php?p=3941705#post3941705) user.

Seems like something's bouncing round at the moment...

PowerFullMac
Jul 20, 2007, 08:59 AM
mkrishnan, just tryed the fsck and it said it repaired some stuff then at the end it said:
***FILE SYSTEM WAS MODIFIED***
***REBOOT NOW***
Then I done that shutdown -r now thingy and it said:
Shutdown time has arrived.
And lots of otrher stuff then it rebooted back on to the normal start up screen which ive just been staring at for 10 minutes. So, still not working:confused::(

You honestly don't think any sort of malware was involved, when the offending deed was through an email that has spam written all over it. You can't picture "I HAVE READ THE HARRY POTTER BOOK, HERES THE ENDING!!!!!1!!1" in your inbox, even if it is from a trusted source? If it was a virus intended on crashing a PC through office, it very well could have messed with office on the mac, and for some strange reason, done something to his system. I mean, it isn't very likely, but it is not out of the realm of possibility. There is deffinitely something fishy about this...

The only reason I even opened it was because I thought even if it was a virus it wouldnt effect the good ol' Mac.

barr08
Jul 20, 2007, 09:04 AM
The only reason I even opened it was because I thought even if it was a virus it wouldnt effect the good ol' Mac.

Well it shouldn't. I mean mkrishnan is probably right, it was probably a coincidence. A virus or some sort of malware is just the first thing that popped into my head, as it seems so blatantly obvious that something like this is a result of malware in spam emails.

Maybe this is a sign I have been at work with this damn xp box far too long...

PowerFullMac
Jul 20, 2007, 09:15 AM
Ok, just done that fsck thing again like it said to do on the Apple site mkrishnan linked to and it said that the filesystem of MacOSX (the name of me disk) appears to be OK. Still not working though. Any more help?

mkrishnan
Jul 20, 2007, 09:26 AM
Do you have a system install/restore DVD or CD from which you can boot? If so, try that (hold down c during boot to boot off it).

Otherwise, try a safe boot by holding down the shift key on boot (this was another one that was on that list)... sorry for the endless list of different key combos to hold on boot. :p

If that doesn't work, how much memory does your iBook have? Assuming it has a memory module in the user removable slot (under the keyboard), are you comfortable with trying to take it out and seeing if the computer will boot without it? Macs are very sensitive to bad ram, and behave very chaotically (or not at all) if they have bad ram, so the ram is often on our suspect list.

PowerFullMac
Jul 20, 2007, 09:37 AM
Do you have a system install/restore DVD or CD from which you can boot? If so, try that (hold down c during boot to boot off it).

Otherwise, try a safe boot by holding down the shift key on boot (this was another one that was on that list)... sorry for the endless list of different key combos to hold on boot. :p

If that doesn't work, how much memory does your iBook have? Assuming it has a memory module in the user removable slot (under the keyboard), are you comfortable with trying to take it out and seeing if the computer will boot without it? Macs are very sensitive to bad ram, and behave very chaotically (or not at all) if they have bad ram, so the ram is often on our suspect list.

Tryed safe mode with no joy, and ill try the RAM thing now.

EDIT: How would I go about removing the RAM? I open up the keyboard up cant get to it (cant even see it) and cant make sense of what the diagrams are saying.

ANOTHER EDIT: I dont have the restore disks for Tiger, but I do have them for the version that came with my laptop (10.1 or something) and want to avoid installing that or removing any data from my HD, if possible.

PowerFullMac
Jul 20, 2007, 10:12 AM
Cant anyone help? Do I need to take it to the Genius Bar? Will it cost to repair since I have no warranty as of 3 years ago. Will my HD need to be formatted?

barr08
Jul 20, 2007, 10:16 AM
Cant anyone help? Do I need to take it to the Genius Bar? Will it cost to repair since I have no warranty as of 3 years ago. Will my HD need to be formatted?

It sounds like you should take this to a genius bar. I don't think they will charge you much if anything just to take a look, though I could be dead wrong. This seems like it is out of your control.

PowerFullMac
Jul 20, 2007, 10:27 AM
Just tryed to start in safe mode again and got a kernel panic! panic: We are hanging here... with sometihng in the background that says I need to hold down my power button.

mkrishnan
Jul 20, 2007, 10:28 AM
If you have a genius bar, yeah, at this point, that is what I would do also. Sorry.

Jestered
Jul 20, 2007, 10:33 AM
Before taking the computer to have someone look at it you should try to troubleshoot it. No need to go through a trip to an Apple store if it could easily be fixed.

Start up from the install disks that came with the computer and repair the drive. There may be some errors or corrupt directory that is causing the problem. A simple disk repair could solve your probem.

Also, reset PMU, PRAM, NVRAM, etc....

If it boots off the install disks with no problems, then it is likely not to be a hardware issue and no need to take it anywhere. If repairing the drive does not fix it, you could perform an archive and install and that will surely get you going again, unless of course it won't boot off install disk either. If it doesn't boot off the install disk and you have reset the PRAM, PMU, etc.... then take it in to have it looked at.

This is more than likely a software issue that can be fixed quickly if you follow what I suggested to do.

PowerFullMac
Jul 20, 2007, 10:34 AM
Thing is, my nearest Genius Bar is very long way. My uncle is coming around tomorrow and hes a Mac guru so i'll see what he says. If im lucky he'll fix it.

PS: Here is a pic

Wont even turn on now! Nothing! Not even the start up sound or a screen flicker!

EDIT: Just the battery...

Put the disk in and started while holding down command-C and it still trys to boot form the HD. How do I reset the PRAM etc.

Also, I tryed a disk repair and that didnt work.

I have a I/O error. I started it up in verbose mode and it said it was a I/0 error before it started hanging. Then it shows load task exited by signal (10) about five times.

barr08
Jul 20, 2007, 10:56 AM
Thing is, my nearest Genius Bar is very long way. My uncle is coming around tomorrow and hes a Mac guru so i'll see what he says. If im lucky he'll fix it.

PS: Here is a pic

That is a kernal panic. If a restart doesn't clear it up (which obviously is the case), you are going to need a mac genius.

PowerFullMac
Jul 20, 2007, 11:01 AM
Is there any way to delete anything from the verbose mode (rm mabee, how do I use it though).

Dont use the command line a lot sorry.

PowerFullMac
Jul 20, 2007, 11:12 AM
Heres whats coming up when I boot in to single user mode and leave it for a bit

Two of the pics are of parts of the screen and the last one is of the whole thing.

Rodimus Prime
Jul 20, 2007, 12:11 PM
The only reason I even opened it was because I thought even if it was a virus it wouldnt effect the good ol' Mac.

I was wondering when that belief would finally get some one in trouble. Their are ZERO virus for the mac after you removed the 600 or so that effect MS office. Mind you all of the one that deal with MS office are self contained in the fact they can not get out side of office.
They are VB based viruses. The macros are great things if used correctly. Some how you may of set your computer to allow the use of Macros in another file from another computer. I know it is not the default setting on windows (and the only reason I know that is because I was pulling my hair out years ago when I had to write macros for office for one of my classes.

I have a I/O error. I started it up in verbose mode and it said it was a I/0 error before it started hanging. Then it shows load task exited by signal (10) about five times.

well hate to tell you this but this I/0 error is kind of the proof that it not MS fault but a hardware failing. All office possible did was macro hit your computer it put a little stress on the hardware (maybe a bunch of re write of the hardrive, cpu 100% ram filling up ect) none of which should cause any more than a minor incovences while you have to restarted. Now if your hardware is already nearing failure it might be enough to push it over the edge. All it tells me is your computer was a time bomb waiting to go off. The OS is never given the chance to load so it points very quickly to a hardware issue not a software issue which removed MS completely from being the cause.

PowerFullMac
Jul 20, 2007, 12:54 PM
So I need to get a new Mac?

TheMotif
Jul 20, 2007, 04:46 PM
Exactly the same thing has happened to this (http://forums.macrumors.com/showthread.php?p=3941705#post3941705) user.

Seems like something's bouncing round at the moment...

That's because it's the same guy who started this thread. Open up your eyes.

Kilamite
Jul 20, 2007, 04:58 PM
Pretty scary.

I did hear a rumour of some hacker finding a hole in OSX and was going to exploit it. (Was on Engadget).

Don't know if that is true or related to this.

Sherman Homan
Jul 20, 2007, 05:18 PM
So I need to get a new Mac?

No, but sounds like you need a new hard drive. Rodimus spells it out.

Kilamite, that barely even qualified as a rumor! Check the fraud out here:
http://forums.macrumors.com/showthread.php?t=331192
Make sure you get to the part about "InfoSec" disappearing!

Jestered
Jul 20, 2007, 06:12 PM
Put the disk in and started while holding down command-C and it still trys to boot form the HD. How do I reset the PRAM etc.

Also, I tryed a disk repair and that didnt work.

That is because you don't boot of the disk by holding down command-c. You only hold down the C key.

You can also boot holding down the option key. It will boot to a screen where you can select which disk to start from.

You really need to try to boot it from CD before anything else. If it boots from the install disk, then it is probably easily fixable.

rcarricato
Jul 20, 2007, 06:16 PM
That is because you don't boot of the disk by holding down command-c. You only hold down the C key.

You can also boot holding down the option key. It will boot to a screen where you can select which disk to start from.

You really need to try to boot it from CD before anything else. If it boots from the install disk, then it is probably easily fixable.

you actually hold down the D key

Jestered
Jul 20, 2007, 06:33 PM
you actually hold down the D key

Wrong.

To boot from the install disk to repair the drive, you hold down the C key by itself.

Holding down the D key will boot to the Apple Hardware Test, which does absolutely nothing as far as repairing anything.



Also, I tryed a disk repair and that didnt work.

If you never got it to boot from the install disk, then I don't see how you tried to repair the disk. Did you run fsck -y? What did you do to repair the drive if you can't boot to the hard drive and you were holding down the wrong key to boot from the install disk?

You have to boot to the install disk, holding down only the C key. Then you have to launch the disk utility from one of the menus in the menu bar. Then repair the drive (not repair permissions). If it finds errors on the drive, it will try to repair them. Even if it says that it repaired the drive, repair it again. Sometimes it says it repaired the drive and it didn't. Keep repairing the drive until it does not show any errors at all.

If you keep repairing the drive and it keeps coming back with errors, you will probably have to erase and reinstall.

Let us know what happens.

PowerFullMac
Jul 21, 2007, 01:49 AM
So all my data is lost?

I'll try booting from the disk again and to check the disk I used /sbin/fsck -fy

EDIT: Cant boot from the disk and it doesent even come up when I hold down ALT on startup (just comes up with MacOSX)

mad jew
Jul 21, 2007, 01:58 AM
I really doubt a Word document could ever mess up your file system but I guess it still can't hurt to run through the usual disk checks/repairs.

Can you boot into Safe Mode by holding SHIFT? This disables a lot of the usual crap that accompanies a regular startup, and it also checks your disk. :)

Also, I think we need to determine if your problem is because of the Word document or if you already had issues and it just happened to coincide with the attachment. Had your machine been acting strangely before downloading the Word document?

PowerFullMac
Jul 21, 2007, 02:15 AM
When I boot in to safe mode (or try to) it has a kernal panic, and it has been a bit unstable and slow before now, strange for a Mac.
So I think it is hardware trouble and when I boot holding command+v im getting text:
disk0s5:I/O Error
Also when I type shutdown it says /etc/master.passwd: no such file or directory.
Also, it still dosent find the resore disk but it boots from my Ubuntu live boot disk fine.

PowerFullMac
Jul 21, 2007, 05:41 AM
Ok, im looking at replacement parts so are ou sure its the HD thats broken? If it was I thought it wouldnt have booted at all. But if I choose to sell it how much do you think i'll get, bearing in mind most parts still seem to work (they do when I run Linux off a live boot disk). Thanks for all your help.

btcomm
Jul 21, 2007, 09:16 AM
If I were you, I would run the apple hardware test that came with your mac, if you cannot even boot to the apple hardware test then I would remove 1 stick of memory at a time if you have 2 sticks and see if either one will get it to boot. If that does not work then I would have to venture a guess that your logic board has gone bad, I don't think a bad HD would keep your from loading the Apple hardware test.

If the apple hardware test will load then see if it reports if anything is bad on the computer.

PowerFullMac
Jul 22, 2007, 01:25 AM
Ran the Apple Hardware Test (the Extended Test) a few times and it says everything passed (except the AirPort, because I dont have one). Also I dont think its a bad logic board because it can run Linux off a live boot disk fine. My uncle says it could just be corrupted so he's gonna send me a Tiger install disk so I can do a archive install.