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misterredman
Oct 3, 2007, 09:18 AM
Hi!

I own an Apple iMac G5 which is affected by a video problem (built-in screen only displays stranges coloured dashes).
Reading on Apple support site that the repair extension program concern also video problem, I checked my serial number: it seems that my iMac is eligible.

Since I use the imac on an external monitor I was wondering: what are the exact symptoms for a free repairation?

Thank you!



kufel
Oct 3, 2007, 09:25 AM
quicke google search reveals...

GASP!

the answer:

http://docs.info.apple.com/article.html?artnum=302181

misterredman
Oct 3, 2007, 01:18 PM
quicke google search reveals...

GASP!

the answer:

http://docs.info.apple.com/article.html?artnum=302181

Thanks, but I read the document before posting here! (I said I read the documentation on the apple support site, where would I have found the serial number to check?) :)

Anyway the problem with those descriptions is that they are too general.


Affected systems will exhibit one of the following video- or power-related symptoms :

* Scrambled or distorted video
* No video
* No power

What I wanted to know is something more specific and technical (for example is my iMac excluded from the program if I can use the video output with no problem?).

mkrishnan
Oct 3, 2007, 01:35 PM
What I wanted to know is something more specific and technical (for example is my iMac excluded from the program if I can use the video output with no problem?).

Erm, I think you're being too concrete here. This is a logic board failure that primarily impacts video. Do either the main internal display or the external have scrambled video or not? You said your internal display makes strange colored dashes. If there are random lines on the screen, then most likely, yes, you are covered irrespective of whether an external display works properly.

If you want a more definitive answer, post a photograph of what the internal display looks like when it's on.

misterredman
Oct 3, 2007, 02:04 PM
Erm, I think you're being too concrete here. This is a logic board failure that primarily impacts video. Do either the main internal display or the external have scrambled video or not? You said your internal display makes strange colored dashes. If there are random lines on the screen, then most likely, yes, you are covered irrespective of whether an external display works properly.

If you want a more definitive answer, post a photograph of what the internal display looks like when it's on.

Thanks for the answers. Anyway the dashes are only on the internal display and make it unusable (i can't see anything under those lines...). If I attach an external monitor everything is displayed correctly (on the external monitor, the internal monitor problem persist).
I'll ty to post a picture as soon as possible!

misterredman
Oct 8, 2007, 03:06 PM
So I finally was able to take some pictures of the screen. Here are the links to them:

http://www.imagehosting.com/out.php/i1232384_DSC00443.JPG
http://www.imagehosting.com/out.php/i1232383_DSC00445.JPG
http://www.imagehosting.com/out.php/i1232382_DSC00444.JPG

Thanks.

Eidorian
Oct 8, 2007, 03:18 PM
The is definitely a logic board issue.

mkrishnan
Oct 8, 2007, 03:56 PM
The is definitely a logic board issue.

Agreed. Sorry. :(

misterredman
Oct 9, 2007, 03:16 AM
Alright! Does that mean that there is a chance that Apple will substitute it for free?
Thank you for taking the time to watch the pictures!

dcv
Oct 9, 2007, 03:46 AM
Alright! Does that mean that there is a chance that Apple will substitute it for free?
Thank you for taking the time to watch the pictures!

Yes as long as your serial number is definitely in the range and it is a revision A machine (1.6 or 1.8GHz) then they will replace your logic board free of charge.

misterredman
Oct 9, 2007, 10:27 AM
Yes as long as your serial number is definitely in the range and it is a revision A machine (1.6 or 1.8GHz) then they will replace your logic board free of charge.

Thank you! :)

misterredman
Nov 7, 2007, 10:46 AM
So I am back after having my iMac tested by the Apple technicians... Seems like it's not a logic board issue, but an lcd issue.

The cost to repair it is a bit too high for me at the moment. :(
So I was wondering if it's possible to get a replacement lcd and do the job myself. I have no problem in opening the imac to do the swap as long as i don't have to modify anything inside (also don't care about warranty any more).

Now my questions: what for an lcd is mounted in the imac g5 17"? Is there a know replacement, also from third party sources for this part?

Thank you in advance!

Rental01
Nov 7, 2007, 11:34 AM
What's your model number? I'll see what I can find.

misterredman
Nov 8, 2007, 03:26 PM
What's your model number? I'll see what I can find.

Here all the informations:

Name: iMac G5 (First model)
Model: M9249 iMac G5 1.8GHz
Bus speed: 600MHz
Family name: A1058
Screen size: 17 inch

Thank you for the help! ;-)