iMac G5 extension program

Discussion in 'PowerPC Macs' started by misterredman, Oct 3, 2007.

  1. macrumors 6502a



    I own an Apple iMac G5 which is affected by a video problem (built-in screen only displays stranges coloured dashes).
    Reading on Apple support site that the repair extension program concern also video problem, I checked my serial number: it seems that my iMac is eligible.

    Since I use the imac on an external monitor I was wondering: what are the exact symptoms for a free repairation?

    Thank you!
  2. macrumors newbie

  3. macrumors 6502a


    Thanks, but I read the document before posting here! (I said I read the documentation on the apple support site, where would I have found the serial number to check?) :)

    Anyway the problem with those descriptions is that they are too general.

    What I wanted to know is something more specific and technical (for example is my iMac excluded from the program if I can use the video output with no problem?).
  4. Moderator emeritus


    Erm, I think you're being too concrete here. This is a logic board failure that primarily impacts video. Do either the main internal display or the external have scrambled video or not? You said your internal display makes strange colored dashes. If there are random lines on the screen, then most likely, yes, you are covered irrespective of whether an external display works properly.

    If you want a more definitive answer, post a photograph of what the internal display looks like when it's on.
  5. macrumors 6502a


    Thanks for the answers. Anyway the dashes are only on the internal display and make it unusable (i can't see anything under those lines...). If I attach an external monitor everything is displayed correctly (on the external monitor, the internal monitor problem persist).
    I'll ty to post a picture as soon as possible!
  6. macrumors 6502a


  7. macrumors Penryn


    The is definitely a logic board issue.
  8. Moderator emeritus


    Agreed. Sorry. :(
  9. macrumors 6502a


    Alright! Does that mean that there is a chance that Apple will substitute it for free?
    Thank you for taking the time to watch the pictures!
  10. dcv
    macrumors G3

    Yes as long as your serial number is definitely in the range and it is a revision A machine (1.6 or 1.8GHz) then they will replace your logic board free of charge.
  11. macrumors 6502a


    Thank you! :)
  12. macrumors 6502a


    So I am back after having my iMac tested by the Apple technicians... Seems like it's not a logic board issue, but an lcd issue.

    The cost to repair it is a bit too high for me at the moment. :(
    So I was wondering if it's possible to get a replacement lcd and do the job myself. I have no problem in opening the imac to do the swap as long as i don't have to modify anything inside (also don't care about warranty any more).

    Now my questions: what for an lcd is mounted in the imac g5 17"? Is there a know replacement, also from third party sources for this part?

    Thank you in advance!
  13. macrumors newbie

    What's your model number? I'll see what I can find.
  14. macrumors 6502a


    Here all the informations:

    Name: iMac G5 (First model)
    Model: M9249 iMac G5 1.8GHz
    Bus speed: 600MHz
    Family name: A1058
    Screen size: 17 inch

    Thank you for the help! ;-)

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