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MacRumors
Oct 4, 2007, 05:22 PM
http://www.macrumors.com/images/macrumorsthreadlogo.gif (http://www.macrumors.com)

Apple has acknowledged an iMac freezing issue that was published by AppleInsider (http://www.appleinsider.com/articles/07/10/03/new_imacs_plagued_by_interface_freezing_issues.html) earlier this week.

AppleInsider had noted two growing Apple discussion boards filling with complaints regarding the issue (one (http://discussions.apple.com/thread.jspa?threadID=1107864&tstart=0), two (http://discussions.apple.com/thread.jspa?threadID=1156787&tstart=15)). Indeed, MacRumors' own forums (http://forums.macrumors.com/showthread.php?p=4202786) have dealt with the issue.

It has been suggested that the ATI graphics drivers are to blame, as the issue became more pronounced after iMac Software Update 1.1 (http://www.macrumors.com/2007/09/14/imac-software-update-1-1/). Both software updates for the new iMac have been geared towards the graphics drivers.

In a statement to Macworld (http://www.macworld.com/news/2007/10/04/imac/index.php), Apple confirms it is aware of the issue and assures a fix is coming.

“We are tracking down the root cause of this bug, and will issue a software update which corrects it as soon as we can — most likely later this month,” the company spokesperson said. “We apologize for the inconvenience.”

Article Link (http://www.macrumors.com/2007/10/04/apple-acknowledges-imac-freezing-issue-fix-in-works/)



happydude
Oct 4, 2007, 05:24 PM
ours freezes most often using itunes. have to hard restart. does "later this month" just coincide with the last updates sent out before 10.5?

nigrunze
Oct 4, 2007, 05:28 PM
I have yet to experience this issue and hopefully never do.

Stridder44
Oct 4, 2007, 05:29 PM
Finally. Maybe they can make drivers for them that don't suck. I mean bug fixes are critically important and all, but how about some performance improvements?

mac 2005
Oct 4, 2007, 05:29 PM
If the issue is tied to the last update, how does one go about removing said update? Anyone relying on their iMac for professional projects (i.e., income) may not see a solution "later this month" as being helpful.

AgingGeek
Oct 4, 2007, 05:29 PM
First!?

What? Apple actually admitted to a bug rather than acting like the big stone idol? What is this world coming to?

;)

DMann
Oct 4, 2007, 05:31 PM
Actually, this is impressive -- Apple is actually addressing this issue at the start. When the G5 iMacs were shutting down due to overheating, the motherboard, logic board, and power supply replacements were done quietly. It's a good thing that this issue is being dealt with head on, and in turn will hopefully restore faith among Mac consumers concerned with quality control.

psychofreak
Oct 4, 2007, 05:31 PM
First!?

What? Apple actually admitted to a bug rather than acting like the big stone idol? What is this world coming to?

;)

They always do it in the end, its just annoying when you have the problem and they deny it like when I had the random shutdown syndrome with my Macbook...

twoodcc
Oct 4, 2007, 05:34 PM
well i thought apple would say more like "later this week" instead of "later this month".

anyways, at least they are working on it.

neven
Oct 4, 2007, 05:39 PM
My iMac has had this problem since day one (the day they were released), and subsequent updates made no difference for better or for worse.

To those who are frustrated when given unhelpful information by Apple employees when the problem first happens, what do you expect? You have a non-reproducible bug they're not aware of - what are they supposed to do?

Dont Hurt Me
Oct 4, 2007, 05:46 PM
This restores my confidence in Apple, much better then nothing said for months.

SiliconAddict
Oct 4, 2007, 06:29 PM
And if this was Microsoft there would be an uproar that MS sucks. But when its Apple....Good work Apple for staying ontop of this. *sighs* Double standard indeed. :rolleyes:

psychofreak
Oct 4, 2007, 06:37 PM
And if this was Microsoft there would be an uproar that MS sucks. But when its Apple....Good work Apple for staying ontop of this. *sighs* Double standard indeed. :rolleyes:

MS don't make the software specifically for each hardware item, this would be Dell/Toshiba/Lenovo etc's job...and in fact there are hardware/software conflicts all the time in the PC world, especially with Vista...

ezekielrage_99
Oct 4, 2007, 06:40 PM
Sorry for the n00b question but is this update only for the newly released iMac (the aluminum one) or for all the Core 2 Duo iMacs?

I was just wondering because my white 20" Core 2 Duo iMac seems to freeze up sometimes and I was interested to see if this update will solve my problems.

DreamsPower
Oct 4, 2007, 06:46 PM
Hope this is a confirmed and true news... 'cause I was start hating Apple, and I dont want. Even if my iMac rolling at 1.0 update is working well now...

Shintocam
Oct 4, 2007, 06:47 PM
First!?

What? Apple actually admitted to a bug rather than acting like the big stone idol? What is this world coming to?

;)

Well, no. Apple admited to ATI's software (drivers) having a bug. IE "It's not our fault".

Huh...I typed "IE" in my post and Safari locked up......Camino didn't seem to mind :)

ro2nie
Oct 4, 2007, 07:21 PM
My iMac C2E 24" was freezing every 15 min approx. last week, just after updating to "iMac software update 1.1".

I then ran all MainMenu scripts, Disk Warrior, Disk utility's repair disk (from the tiger installation disks), disabled all login items, and the issue seems to have dissapeared except for when I play any games like Command & Conquer.

Still waiting for the fix... Glad to see Apple is working on this...

xwing1971
Oct 4, 2007, 07:24 PM
I hope they fix it soon! I've been waiting for for about a year and a half!!!!
I'm planning on buying when Leopard launches. Come on, Apple and Ati! Give me a computer and operating system that really rocks!

Sent from my iPhone

Doctor Q
Oct 4, 2007, 07:35 PM
I hope word gets out to the Genius Bars, so they give people the right information. Sometimes the people on the front repair lines don't know Apple's party line on acknowledged problems.

ucfgrad93
Oct 4, 2007, 07:41 PM
So far, I haven't had any problems with my iMac.

lukechip
Oct 4, 2007, 08:03 PM
....and the issue seems to have dissapeared except for when I play any games like Command & Conquer....

Is this C&C under OS X, or a bootcamp reboot into XP / Vista.

I'm getting a C2E iMac as soon as Leopard ships, and love C&C, and wondered if I should get the OS X or the Windows version.

kbmb
Oct 4, 2007, 08:13 PM
“We are tracking down the root cause of this bug, and will issue a software update which corrects it as soon as we can — most likely later this month,” the company spokesperson said. “We apologize for the inconvenience.”

Yeah....the software update later this month is called Leopard ;)

-Kevin

segfaultdotorg
Oct 4, 2007, 08:55 PM
Boot Camp on my white iMac C2D takes about 10 seconds after pressing "return" before anything happens. This started after the firmware upgrade.

DakotaGuy
Oct 4, 2007, 09:44 PM
One has to ask...Don't they test these things before they release them???

Marble
Oct 4, 2007, 09:52 PM
Thank goodness for this. I've had decent luck after reverting back to firmware update 1.0, but I still get freezes in some games, and artifacts in others.

DMann
Oct 4, 2007, 10:04 PM
One has to ask...Don't they test these things before they release them???

Actually they do extensive testing. However, sometimes hardware problems don't surface for several months, and do only while interacting with specific combinations of running software, permutations which would be difficult to replicate completely. I'm not attempting to apologize for this oversight, only stating that it is extremely challenging to foresee the entire spectrum of environments a system might operate in. That said, this glitch with the graphics card, however, should have been detected and dealt with before release, I agree.

RevToTheRedline
Oct 4, 2007, 10:18 PM
I hope hope hope they finally get the fan speed issue worked out in an upcoming patch.

My iMac is still running too hot. Fans aren't ramping up fast and high enough.

djnewlin
Oct 4, 2007, 10:22 PM
Sadly, this is the most progress we have seen on this frustrating issue for months...

But I'll take it anyways :rolleyes:

Now comes the waiting part... I *really* hope this is just a software/driver/firmware fix - I hate the idea of lugging my 24" iMac to the Apple Store. Ironically, whereas I love Apple's computers much more than my Dell PCs, I find Dell's in-home service clearly superior to Apple's (which requires you to carry your Mac in :apple:).

Keeping fingers crossed...

Doug

uNext
Oct 4, 2007, 10:23 PM
if microsoft would be behind the imac
they will be getting ****ed on right now. (so long to fix this blah blah leave it to microsoft to slowly stick a freezing computer up their fanbase etc blah blah)
But since is apple behind it "apple is so cool to stay on top of things lol"
Come on seriously one thing we need to do as a community is to drop the double standard mentality we live by as mac users and accept the fact that
the apple we use to know is no longer.

Countless amount of people complain about apples laptops, their imacs, their
ipods their mediocre mac mini etc. Their quality level if compared to a chart would resemble the stock chart of the market crash of 87..Thats how low
their quality have dropped and any TRUE MAC FAN FOR 10+ YEARS CAN AGREE WITH ME.

You new 2-3 year "mac fanatics" unfotunetly will not get to experience
a true build quality machine. Those days are gone bye bye ever to return

BrokenChairs
Oct 5, 2007, 12:48 AM
Well it's good to know about this. I was planning to get an iMac after the Leopard release but reading about the freezing made me think twice. Hopefully it's done before Leopard

tcoleman
Oct 5, 2007, 12:59 AM
Actually, this is impressive -- Apple is actually addressing this issue at the start. When the G5 iMacs were shutting down due to overheating, the motherboard, logic board, and power supply replacements were done quietly. It's a good thing that this issue is being dealt with head on, and in turn will hopefully restore faith among Mac consumers concerned with quality control.

It's a lot easier to deploy software fixes than it is to replace hardware. In this case, it seems pretty clear that they think it's a software problem.

DMann
Oct 5, 2007, 01:57 AM
My iMac C2E 24" was freezing every 15 min approx. last week, just after updating to "iMac software update 1.1".

I then ran all MainMenu scripts, Disk Warrior, Disk utility's repair disk (from the tiger installation disks), disabled all login items, and the issue seems to have dissapeared except for when I play any games like Command & Conquer.

Still waiting for the fix... Glad to see Apple is working on this...

Fix aught to roll out, at the very least, by Leopards\'s release:

http://blogs.chron.com/techblog/archives/2007/10/apple_software_fix_for_imac_freeze_coming_soo.html

pavelbure
Oct 5, 2007, 03:17 AM
n turn will hopefully restore faith among Mac consumers concerned with quality control.


agreed. lately i have been wondering if i made a good switch over to the mac. this bug is terrible. i had better stability on windows 98 that was running for 8hrs without a restart than i had on this 1.1 update.

hopefully this will fix the problem i have in imovie 06 i am getting weird graphic glitches on themes. go to "reflection - white" theme, click on the "open" theme, when title 1 appears near the end i get some sort of bar code looking thing instead of a title 1 reflection. if i type something in it goes away, only to reappear when i add it to my timeline. this is really irritating me. also occasionally when i add clips they will be all distorted. quicktime does the same thing.

GoodWatch
Oct 5, 2007, 07:43 AM
Actually they do extensive testing. However, sometimes hardware problems don't surface for several months, and do only while interacting with specific combinations of running software, permutations which would be difficult to replicate completely. I'm not attempting to apologize for this oversight, only stating that it is extremely challenging to foresee the entire spectrum of environments a system might operate in. That said, this glitch with the graphics card, however, should have been detected and dealt with before release, I agree.

There is another OS, the name of which will not be mentioned here, that has to deal with an almost infinite amount of possible soft- and hardware combinations, delivered by an almost equally infinite amount of manufacturers. In the light of your explanation, it is a miracle that it runs at all! :p

Kinetic
Oct 5, 2007, 08:18 AM
ours freezes most often using itunes. have to hard restart. does "later this month" just coincide with the last updates sent out before 10.5?

I thought it was just me! Mine freezes up about 3 out of 5 times using iTunes. Last night, I finally had enough and started trying to diagnosis it and then I found out others are having the same problem. I really do hope they fix it ASAP. Considering it's the begining of the month we potentially have a few weeks before we get a fix. Oh well, I guess I won't be using iTunes and that means no buying songs or movies until it's fixed. :p

It's a lot easier to deploy software fixes than it is to replace hardware...

Not to mention a lot cheaper to fix. My fear is that QC on hardware has been slipping and lord knows you can find rants on how long it takes Apple to respond to those now. As Apple grows and gets bigger and more costly to address, I hope their response doesn't take longer as well.

TheRuggedLion
Oct 5, 2007, 09:07 AM
if microsoft would be behind the imac
they will be getting ****ed on right now. (so long to fix this blah blah leave it to microsoft to slowly stick a freezing computer up their fanbase etc blah blah)
But since is apple behind it "apple is so cool to stay on top of things lol"
Come on seriously one thing we need to do as a community is to drop the double standard mentality we live by as mac users and accept the fact that
the apple we use to know is no longer.

Countless amount of people complain about apples laptops, their imacs, their
ipods their mediocre mac mini etc. Their quality level if compared to a chart would resemble the stock chart of the market crash of 87..Thats how low
their quality have dropped and any TRUE MAC FAN FOR 10+ YEARS CAN AGREE WITH ME.

You new 2-3 year "mac fanatics" unfotunetly will not get to experience
a true build quality machine. Those days are gone bye bye ever to return


So true. Honestly, being a fan of a sports team is something I can understand, but how is someone a fan of a computer company? The consumer should get the best product in their spending range, regardless of what major computer company makes it. I use to read about people sticking with AMD and refusing to buy Intel when the Core 2 Duos came out... Why?
The Core 2 Duo beat the AMD X2 in every test, at slower clock speeds, and overclocked like mad. I seriously want to know why? If someone could give me a few good reasons of why they are fanbois of certain hardware companies, I would appreciate it. I'm not trying to be a smart ass or be sarcastic, I'm just curious.

flopticalcube
Oct 5, 2007, 09:22 AM
Does anyone have any evidence as to how widespread the problem is? I mean aside from the anecdotal "you see posts everywhere" type thing.

tschur
Oct 5, 2007, 12:56 PM
Reading the most recent posts over at Apple Discussions, there's some evidence that the offending driver might be from the Keyboard Software 1.1 update, not iMac Software Update 1.1.

pavelbure
Oct 5, 2007, 01:46 PM
Reading the most recent posts over at Apple Discussions, there's some evidence that the offending driver might be from the Keyboard Software 1.1 update, not iMac Software Update 1.1.

maybe this weekend i will load os x into another partition and try that out there.

ImAlwaysRight
Oct 5, 2007, 02:33 PM
Fess up and apologize. Now that's a company I can RESPECT!

:apple: is :cool:

psychofreak
Oct 5, 2007, 02:35 PM
Fess up and apologize. Now that's a company I can RESPECT!

:apple: is :cool:

Its not cool when you have the problem and they're denying it...like I did with the Macbook random shutdown...

CBAviator
Oct 7, 2007, 02:28 AM
I am glad a new update is on its way. Lately, my iMac has been freezing while using Aperture. Hopefully the new update will solve the problem. And yes, I have enough memory haha.

AJsAWiz
Oct 7, 2007, 07:10 AM
Boot Camp on my white iMac C2D takes about 10 seconds after pressing "return" before anything happens. This started after the firmware upgrade.

Sorry to hear that. Perhaps a call to Applecare may resolve your issue.
Before your most recent problem occurred were you pleased with the performance of Boot Camp?

Stridder44
Oct 14, 2007, 12:55 AM
Fess up and apologize. Now that's a company I can RESPECT!

:apple: is :cool:


I'd respect them more if they'd hurry up and fix it already.

DMann
Oct 14, 2007, 01:04 AM
I'd respect them more if they'd hurry up and fix it already.

Leopard might be the fix we've been waiting for....

Marble
Oct 14, 2007, 04:25 AM
Even though I plan to buy Leopard, a paid bug fix isn't acceptable. There will be another Tiger update in the near future. I expect the fix will either be included in that or in another "iMac Software Update."

ReanimationLP
Oct 14, 2007, 04:30 AM
Is it just me or is Apple QA taking a nosedive off of the WTF tree.

Problems with all the new iPods (well, except for the shuffle), problems with the iMacs, the overheating of the MB/MBPs, etc. :eek:

tim99206
Oct 23, 2007, 08:48 PM
Spent, or should I say wasted, another 1 1/2 hours w/ Apple's yellow short-bus crew this morning. Ghost fragments, random freezing, non-working firewire ports, and overheating continue to plague my machine. Was bounced between seven different employees, which I personally felt was done to test only my patience. "Aaron", a female tech specialist, was incredibly rude, yet didn't realize one of Apple's sales staff was on the line with me until he spoke up and demanded her name. I was then transfered to India (I think - or it could've been the local Kwik-E Mart) in which "Apu" justified my machine's failure because it is a "new model".

To top it off, after my latest crash, I get a pop-up box on my screen from Apple asking what I was doing prior to my machine crashing. I responded - "wondering why I spent $1700 on a piece of ***** that doesn't work"

I'm taking it to my local Mac repair shop tomorrow, which after a short conversation, seems to be a common problem.

Miharu
Oct 24, 2007, 10:37 AM
That sucks. I got a crashing iMac (dozens of crashes per day) and it also isnt' nearly as silent as everyone else seems to have. But if the little patch comes soon, well it better as it's soon the end of October, I'll be content.

imac2007
Oct 31, 2007, 02:37 PM
Well it is the end of the month and my imac still freezes up wish they would please help me fix this.I just purchased my imac on oct 12 my first mac ever I do not want to complain.

nigrunze
Oct 31, 2007, 03:49 PM
What are your specs on your iMacs. I have a 20" one at 2.4 Ghz and I never had it freeze on me. Then again I don't use iTunes a huge amount or run any programs that heavily use the graphics card. But hopefully they fix this problem soon.

Just over 9 hours left for that.

Marble
Oct 31, 2007, 04:24 PM
Does Leopard fix the freezes?

I haven't had problems since I rolled back, but Apple is pushing it for those that still have freezing.

flopticalcube
Oct 31, 2007, 04:51 PM
Does Leopard fix the freezes?

I haven't had problems since I rolled back, but Apple is pushing it for those that still have freezing.

For some people, Leopard has made things worse. Most people feel that pre-1.1 update is the most stable.

ImperialX
Nov 1, 2007, 03:09 AM
OK, Apple didn't make it on time. It's November 1st on my watch.

Neeper
Nov 1, 2007, 03:09 AM
How much longer for this fix? I am tired of my useless, unreliable iMac.

ImperialX
Nov 1, 2007, 03:11 AM
How much longer for this fix? I am tired of my useless, unreliable iMac.

No one knows. Apple didn't make it on time. I suggest taking your iMac back for another one. This solved the issue for some people.

Marble
Nov 1, 2007, 03:54 AM
I don't know if that's a reliable solution at this point. You could easily get another defective unit at the current rate of infection. We still need to wait until Apple states definitively what the official channel is. They've already promised to, so they will, sometime...

ascender
Nov 1, 2007, 04:06 AM
My iMac has started freezing again this morning after running fine on Leopard since its launch.

This problem is just bizarre. I had the freezing as soon as I installed 1.1. Rolled back, still got the problem. Then after a few days it just disappeared. But now its back.

Very annoying.

dwdrums00
Nov 1, 2007, 04:30 PM
My imac has been freezing since day one (sept. 4th.) Much like other users, this has rendered my Mac useless. Has anyone received a new computer due to this?

GoodWatch
Nov 1, 2007, 04:37 PM
What are your specs on your iMacs. I have a 20" one at 2.4 Ghz and I never had it freeze on me. Then again I don't use iTunes a huge amount or run any programs that heavily use the graphics card. But hopefully they fix this problem soon.

Just over 9 hours left for that.

Try Google Earth and 'fly' from one location to another. My 20" 2.4 Alu Mac froze twice, on separate occasions. No kernel panic, it just freezes. :mad: Or 'hangs', to stay in Windows terms. Bad display drivers are a common cause for freezing a WinTel box.

Cloudane
Nov 1, 2007, 06:53 PM
I have yet to experience this issue and hopefully never do.

Me neit

ImperialX
Nov 1, 2007, 09:39 PM
Apparently Software Update 1.2/1.3 didn't help at all.

This is a hardware fault. Time to start getting replacements.

DMann
Nov 1, 2007, 10:00 PM
Apparently Software Update 1.2/1.3 didn't help at all.

This is a hardware fault. Time to start getting replacements.

It would be nice to have an upgrade path from the ATI Radeon HD 2600 PRO. Hopefully, ATI will crank out an update before long. In the meantime, I'd prefer swapping the card for an NVIDIA GeForce 7600 GT..... Apple really ought to offer this as an option, at least for the duration of time it takes to produce a fix.

ImperialX
Nov 2, 2007, 03:40 AM
It would be nice to have an upgrade path from the ATI Radeon HD 2600 PRO. Hopefully, ATI will crank out an update before long. In the meantime, I'd prefer swapping the card for an NVIDIA GeForce 7600 GT..... Apple really ought to offer this as an option, at least for the duration of time it takes to produce a fix.

I think they're considering a callback rather than a fix.

Mysticneonglow
Nov 2, 2007, 11:24 AM
Has this only shown up in iMacs? I upgraded my G5 with an ATI card a little over a year ago and I have been experiencing something similar recently. :confused:

MacMommy
Nov 2, 2007, 11:25 AM
I want to send mine in and get a new one. This is getting ridiculous. I spent way too much money on this thing to be having this many problems!

Cheffy Dave
Nov 2, 2007, 05:20 PM
http://www.macrumors.com/images/macrumorsthreadlogo.gif (http://www.macrumors.com)

Apple has acknowledged an iMac freezing issue that was published by AppleInsider (http://www.appleinsider.com/articles/07/10/03/new_imacs_plagued_by_interface_freezing_issues.html) earlier this week.

AppleInsider had noted two growing Apple discussion boards filling with complaints regarding the issue (one (http://discussions.apple.com/thread.jspa?threadID=1107864&tstart=0), two (http://discussions.apple.com/thread.jspa?threadID=1156787&tstart=15)). Indeed, MacRumors' own forums (http://forums.macrumors.com/showthread.php?p=4202786) have dealt with the issue.

It has been suggested that the ATI graphics drivers are to blame, as the issue became more pronounced after iMac Software Update 1.1 (http://www.macrumors.com/2007/09/14/imac-software-update-1-1/). Both software updates for the new iMac have been geared towards the graphics drivers.

In a statement to Macworld (http://www.macworld.com/news/2007/10/04/imac/index.php), Apple confirms it is aware of the issue and assures a fix is coming.



Article Link (http://www.macrumors.com/2007/10/04/apple-acknowledges-imac-freezing-issue-fix-in-works/)

Really??????, AMAZING!
None of the black shirts, or anybody at the "genius" bar at the Apple Store in the International Mall in Tampa, know anything about it at all. I said well it's all over the Macrumors site and Apple Insider has it as well. Their comment?
"and you believe everything you read on the net"????
How about that boys and girls????

DMann
Nov 3, 2007, 02:57 AM
Really??????, AMAZING!
None of the black shirts, or anybody at the "genius" bar at the Apple Store in the International Mall in Tampa, know anything about it at all. I said well it's all over the Macrumors site and Apple Insider has it as well. Their comment?
"and you believe everything you read on the net"????
How about that boys and girls????

How about sending them the aforementioned links, for starters?

Luap
Nov 3, 2007, 10:06 PM
How about sending them the aforementioned links, for starters?

I've sent lots of links like that to some quite important Apple staff before. I still doubt they bothered to so much as look at them.

DMann
Nov 4, 2007, 12:26 AM
I've sent lots of links like that to some quite important Apple staff before. I still doubt they bothered to so much as look at them.

"The toll road of denial is a long and dangerous one. The price? Your soul"
-- J Peterman, Seinfeld

If a tree falls, but the staff didn't [wish to] hear [about] it.........................

Wild-Bill
Nov 4, 2007, 12:31 AM
I think they're considering a callback rather than a fix.

Yep. I don't think its a driver issue at all. I think it's the hardware.

Serves Apple right for going cheap on the graphics cards. If they knew what was good for them they'd cut their losses with ATI and go solely with nVidia. ATI is a company in trouble.

DMann
Nov 4, 2007, 12:47 AM
Yep. I don't think its a driver issue at all. I think it's the hardware.

Serves Apple right for going cheap on the graphics cards. If they knew what was good for them they'd cut their losses with ATI and go solely with nVidia. ATI is a company in trouble.

True, a fix would have been administered long ago. I've been wanting to purchase a second 24" iMac, and will try to persuade Apple to sell me one with an NVIDIA 7600GT 256MB. ATI had been pretty reliable up until recently.

pulsar
Nov 4, 2007, 07:19 AM
I have a 24" aluminum iMac. The only app I had freezing problems with was Aperture. It was freezing every 15-20 minutes, especially when switching to/from fullscreen mode. After the update (1.2, Tiger) no freezing for 3 - 4 hours so far. To be fair, a couple of other changes before the update (I had no time to check their impact separately):

1. Replaced the original 1GB RAM with 2x2GB RAM.
2. Aperture was updated.

I think the problem was not a memory issue: all apps in the background were working when frozen, I could connect/ssh from another mac. Hope the update solves the problem for me!

DMann
Nov 4, 2007, 12:55 PM
I have a 24" aluminum iMac. The only app I had freezing problems with was Aperture. It was freezing every 15-20 minutes, especially when switching to/from fullscreen mode. After the update (1.2, Tiger) no freezing for 3 - 4 hours so far. To be fair, a couple of other changes before the update (I had no time to check their impact separately):

1. Replaced the original 1GB RAM with 2x2GB RAM.
2. Aperture was updated.

I think the problem was not a memory issue: all apps in the background were working when frozen, I could connect/ssh from another mac. Hope the update solves the problem for me!

This is good to know. Perhaps other freezes were also application specific, memory related, or both. Thanks for the info.

*GG*
Nov 5, 2007, 04:54 PM
I want to send mine in and get a new one. This is getting ridiculous. I spent way too much money on this thing to be having this many problems!

I'm beginning to feel the same. I have been on two hours this evening and had to restart twice so far. It is becoming pointless in trying to use it for anything because it can freeze up at any moment. :mad: This is my first ever iMac. I thought Macs were supposed to be reliable not crap.

H.Canoes
Nov 6, 2007, 08:32 PM
I ordered my iMac (my very 1st mac) the day leopard was released. I spent my iLife savings on it and the freezing is so bad I can't even get the dock to load most of the time. I zap the pram like tech support tells me and still I get terrible freezing and psychedelic artifacts. The update has done nothing. If I do get it working, I can't be away from my mac long enough for the screen saver to come up because it'll freeze.

This is just frustration:

My mac came with Tiger installed (cd included) and a Leopard CD. Had a terrible time installing Leopard. Tech support had me erase everything and re-install Leopard. Lost all of iLife with the erase and didn't know how to retrieve it. Called tech support again and explained what happened they told me to buy iLife because iMacs only come with trial versions of iLife and he didn't know where to get a trial version. The apple site says iLife is included. The full and permanent version, not a trial. When I demanded a solution that didn't require me buying iLife, I got silence. Then he hung up on me. I called tech support again and got the same answer. I asked him to go to the apple store in the iMac section and read the part where it says iLife comes with all iMacs. He read it and asked me to insert the Tiger disc and install iLife only. Problem fixed. Too bad I can't use iLife.

I know this has been asked, but is anyone getting replacements for their piece of junk imacs?

flopticalcube
Nov 6, 2007, 08:38 PM
According to some people on this site you would be classified as a "whiner" because you have a problem that Apple refuses to fix. I had the same problem and through persistent, but pleasant, contact with AppleCare, have managed to arrange my iMac to be fixed (new logic board/video card). I don't know if that will actually fix the problem but I am hoping it will. Be persistent and pleasant (regardless of how much they can irritate you) and good luck.

H.Canoes
Nov 6, 2007, 08:44 PM
I think you mean "winner"

flopticalcube
Nov 6, 2007, 08:44 PM
I think you mean "winner"

If only.

H.Canoes
Nov 6, 2007, 08:56 PM
Hold on flopticalcube...okay...I'm hacking....still hacking...I'm in your harddrive. Yeah, I see the problem now. Your motherboard is a mess. And your fatherboard's not too pretty either!

DMann
Nov 6, 2007, 10:01 PM
I ordered my iMac (my very 1st mac) the day leopard was released. I spent my iLife savings on it and the freezing is so bad I can't even get the dock to load most of the time. I zap the pram like tech support tells me and still I get terrible freezing and psychedelic artifacts. The update has done nothing. If I do get it working, I can't be away from my mac long enough for the screen saver to come up because it'll freeze.

This is just frustration:

My mac came with Tiger installed (cd included) and a Leopard CD. Had a terrible time installing Leopard. Tech support had me erase everything and re-install Leopard. Lost all of iLife with the erase and didn't know how to retrieve it. Called tech support again and explained what happened they told me to buy iLife because iMacs only come with trial versions of iLife and he didn't know where to get a trial version. The apple site says iLife is included. The full and permanent version, not a trial. When I demanded a solution that didn't require me buying iLife, I got silence. Then he hung up on me. I called tech support again and got the same answer. I asked him to go to the apple store in the iMac section and read the part where it says iLife comes with all iMacs. He read it and asked me to insert the Tiger disc and install iLife only. Problem fixed. Too bad I can't use iLife.

I know this has been asked, but is anyone getting replacements for their piece of junk imacs?

Without a doubt, you'll have a MUCH better experience bringing the iMac, box and all, (leave mouse at home) to a nearby Apple Store, and let the tech geniuses witness the problem first hand. This is how you get a full motherboard/graphics card/powersupply relacement. Once they agree to do replace everything, under your warranty, request that the graphics card be a full ATI Radeon 2600 XT, not PRO model, or the NVIDIA GeForce 7600 GT with 256MB of GDDR3. This ought to solve your dilemma entirely.

DMann
Nov 6, 2007, 10:05 PM
Lost all of iLife with the erase and didn't know how to retrieve it.

This is most unfair, and unacceptable. As advertised, you should have received a copy of iLife 08 with your purchase. If this is situation is too complex and bothersome to remedy, may I suggest a torrent download of the suite, since, indeed, you have paid for it.