PDA

View Full Version : Stupid Tech support lackey


oldschool
Oct 19, 2003, 01:15 PM
So I ordered Apple Care through the technical support line, because they always do that "have we told you about apple care" bs before I call, so i just got it.

BUT when I phoned to register, and ask for a proof of purchase for my apple care first they asked why. I told them that if I ever wanted to cancel applecare I would need the proof of purchase. And the dumbass told me to phone applecare directly, but wouldn't give me the number I would have to call.

Also, I was told that from now on because I got an education discount, I would have to phone an education tech support number instead, with reduced hours of operation and only open five days a week. ANYONE else heard of this?

oldschool
Oct 19, 2003, 01:16 PM
by the way, you can cancel applecare. You get a full refund minus 10% and any repair charges incurred. So if near the end of the term, you realize you never used it once, you can get almost a full refund.

Its like this with every extended warranty.

ColoJohnBoy
Oct 19, 2003, 01:56 PM
EDUCATION tech support? That doesn't sound right at all. I purchased my current PowerBook with the educatioon discount, and the two times I've called, I haven't had any such thing happen..... Huh. Did you buy it as an individual, or did you use a University purchasing agent? If it's the latter, I can understand having devoted solely to official education purchases, but not for individuals.

oldschool
Oct 19, 2003, 02:36 PM
I just got the online education discount.


Personal college user.


The guy wasn't very polite about it either. Said that I shouldn't have phoned him.

Stupid me, should have gotten a name and complained.

yoda13
Oct 20, 2003, 01:37 AM
There was another user who was complaining about this too, but I have bought a lot of Apple stuff using the education discount and I have sent my iBook back to the shop multiple times :( using AppleCare and they have never given me any trouble. I use the normal number like everyone else. But I must say that I did not purchase AppleCare with my education discount as I was worried that it would count as one of my two education software purchases for that year. I only purchased my iBook through the education store. I paid full price for AppleCare