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View Full Version : HELP NEEDED: Can't log in to iTunes on Apple TV




gazfocus
Feb 15, 2008, 04:51 PM
I have just got round to updating my Apple TV and everytime I try to log in to my iTunes account, it says that either the Apple ID or Password is incorrect, although I can still log in on my PC.

I am in the UK and my iTunes account is a US one funded by iTunes Gift Cards.

Is there any way to resolve this?



Peace
Feb 15, 2008, 04:52 PM
On the Apple TV change your settings to the US store.

gazfocus
Feb 15, 2008, 04:58 PM
On the Apple TV change your settings to the US store.

I have :(

gazfocus
Feb 15, 2008, 05:55 PM
I have just tried logging on with my UK iTunes account too and that didn't work either. Also, YouTube doesn't work. It comes up "There is a problem communicating with YouTube. Try again later."

I'm leaning towards thinking it's a network issue, but it finds my iTunes on my computer ok, and it downloaded the update no problem.

Any thoughts?

FreeState
Feb 15, 2008, 06:22 PM
I have just tried logging on with my UK iTunes account too and that didn't work either. Also, YouTube doesn't work. It comes up "There is a problem communicating with YouTube. Try again later."

I'm leaning towards thinking it's a network issue, but it finds my iTunes on my computer ok, and it downloaded the update no problem.

Any thoughts?

Check for a software update again, what notice do you get?

gazfocus
Feb 15, 2008, 06:31 PM
Check for a software update again, what notice do you get?

I just get a message saying my Apple TV is up to date.

FreeState
Feb 15, 2008, 06:47 PM
I just get a message saying my Apple TV is up to date.

That typically means you have a connection to the internet. Hmmm this is an odd one for sure LOL.

gazfocus
Feb 15, 2008, 06:57 PM
I'm wondering if it's a fault with my AppleTV because it wouldn't connect to YouTube before I updated either. It was a refurb AppleTV...Do you think this is possible?

zedsdead
Feb 15, 2008, 07:25 PM
Is your iTunes account using an AOL email address? There are major issues with the Apple TV and AOL accounts and addresses. Not sure what the fix is either.

FreeState
Feb 15, 2008, 07:29 PM
Is your iTunes account using an AOL email address? There are major issues with the Apple TV and AOL accounts and addresses. Not sure what the fix is either.


If its an AOL account here is Apples help for that:

http://docs.info.apple.com/article.html?artnum=307459

Solution
AOL accounts are not able to be used on Apple TV. If you need to sign in to the iTunes Store with an AOL account on your Apple TV, your AOL account will need to be converted to an Apple ID. iTunes Store Support can do this conversion for you. To reach them, follow these steps:

Go to the iTunes Store Support page and fill out the form at the bottom of the page. If you see a "Contact Us" button instead of a form, click it and then follow these steps:

In the Category section, choose Account or Billing.
In the Sub-Category section, choose I can't sign-in with my AOL account.
Ignore the Info field that appears on the right, and explain your situation in the "Ask Your Question Here" field at the bottom.
Click the Send button to send your request to iTunes Store Support.

zedsdead
Feb 15, 2008, 07:31 PM
If its an AOL account here is Apples help for that:

http://docs.info.apple.com/article.html?artnum=307459

The problem is mine is not, and the account simply is an AOL email. That should not be a problem, but it is. iTunes email customer service was useless. I am going to have to call Applecare, maybe they know something better.

megfilmworks
Feb 15, 2008, 09:01 PM
I had the same problem after upgrading. Before the upgrade my apple user name (which is an aol.com email) worked fine.
After the upgrade I got the prompt username invalid or something like that.
I went to iTunes, and opened an account with my .mac email. It took just a few screens to verify info and credit card (maybe 1-2 mins).
After that the Apple TV accepted my .mac email no problem.
I think it is related to the aol.com email.

ByronSurfer
Feb 15, 2008, 09:18 PM
The problem with Apple TV not accessing the iTunes store seems to be Apple locking out non-US users from its US iTunes store.

You can only use that store if you have a credit card with a US billing address.

Other users seem to revert to their own-country stores which seem not to offer movies at all -- probably because Apple has not bothered or not resolved copyright issues in making the movies available to other copyright jurisdictions.

So all the hype about Apple TV upgrades offering movie downloads seems to be completely false if you live anywhere but within the USA.

Set your Itunes store to your own country on Apple TV or iTunes and you will see that the movie menu options disappear, so this is not unintended but allowed for in the programming.

It's enough to make you... :mad::mad::mad:

gazfocus
Feb 16, 2008, 01:46 AM
Is your iTunes account using an AOL email address? There are major issues with the Apple TV and AOL accounts and addresses. Not sure what the fix is either.

My account doesn't use an AOL email address. It uses a hotmail account.

The problem with Apple TV not accessing the iTunes store seems to be Apple locking out non-US users from its US iTunes store.

You can only use that store if you have a credit card with a US billing address.

Other users seem to revert to their own-country stores which seem not to offer movies at all -- probably because Apple has not bothered or not resolved copyright issues in making the movies available to other copyright jurisdictions.

So all the hype about Apple TV upgrades offering movie downloads seems to be completely false if you live anywhere but within the USA.

Set your Itunes store to your own country on Apple TV or iTunes and you will see that the movie menu options disappear, so this is not unintended but allowed for in the programming.

It's enough to make you... :mad::mad::mad:


So why doesn't my UK account work either? And why does YouTube not work? There are people from the UK in another thread that have signed in to the US accounts fine :(

VideoFreek
Feb 16, 2008, 02:09 AM
The problem with Apple TV not accessing the iTunes store seems to be Apple locking out non-US users from its US iTunes store.

You can only use that store if you have a credit card with a US billing address.Do you have some factual knowledge about this change, or are you just speculating? Plenty of other non-US members are reporting on this forum that their "US" accounts funded solely by US iTMS Cards are working just fine with :apple:TV rentals.

So all the hype about Apple TV upgrades offering movie downloads seems to be completely false if you live anywhere but within the USA.Apple have been very upfront about the fact that rentals are currently for US customers only. Steve Jobs mentioned in his MWSF keynote that this service will be extended to other countries later this year.

VideoFreek
Feb 16, 2008, 02:12 AM
I have just got round to updating my Apple TV and everytime I try to log in to my iTunes account, it says that either the Apple ID or Password is incorrect, although I can still log in on my PC.I hate to bring up something so basic, but AppleIDs and passwords are case-sensitive. Are you 100% sure you're entering them correctly?

gazfocus
Feb 16, 2008, 06:46 AM
I hate to bring up something so basic, but AppleIDs and passwords are case-sensitive. Are you 100% sure you're entering them correctly?

yeah, i always make all usernames and passwords in lower case. Thanks for the suggestion though.

One thing that may be worth noting is that I can watch film trailers and TV Show Previews so I must be getting the network connection but it just will not sign me in :(

gazfocus
Feb 17, 2008, 10:28 AM
Emailed Apple regarding this and this is the reply I got back:

Hello Gareth!
Many other customer's are experiencing this too. Apple is currently working hard toward a resolution for this issue you've reported. You will receive an email after the matter has been investigated and further information is available for me and for you. Thank you for your patience and understanding Gareth! Apple wants your iTunes experience to be as enjoyable as possible. I'll be in touch soon! Have yourself a good night!

Take care of yourself!!
Courtney
iTunes Customer Support

Carlos E
Feb 17, 2008, 10:39 AM
If its an AOL account here is Apples help for that:

http://docs.info.apple.com/article.html?artnum=307459

Solution
AOL accounts are not able to be used on Apple TV. If you need to sign in to the iTunes Store with an AOL account on your Apple TV, your AOL account will need to be converted to an Apple ID. iTunes Store Support can do this conversion for you. To reach them, follow these steps:

Go to the iTunes Store Support page and fill out the form at the bottom of the page. If you see a "Contact Us" button instead of a form, click it and then follow these steps:

In the Category section, choose Account or Billing.
In the Sub-Category section, choose I can't sign-in with my AOL account.
Ignore the Info field that appears on the right, and explain your situation in the "Ask Your Question Here" field at the bottom.
Click the Send button to send your request to iTunes Store Support.
This fix does not work.

Carlos E
Feb 17, 2008, 10:39 AM
The problem is mine is not, and the account simply is an AOL email. That should not be a problem, but it is. iTunes email customer service was useless. I am going to have to call Applecare, maybe they know something better.
I started a thread about this.

http://forums.macrumors.com/showthread.php?t=435740

pjo63
Feb 17, 2008, 11:39 AM
I had this problem last night when I went to play
a previously rented movie -- some error about not
being able to authorize my ATV with iTunes Store.

I tried everything I could think of with no success at which time
I resorted to pulling the power plug.

After the ATV when through a full power reset I was able
to enter my iTunes password and it finally went through.

gazfocus
Feb 19, 2008, 03:58 PM
Does anyone know if this has been resolved as I still cannot log into iTunes with either of my iTunes accounts (one is a UK one using a hotmail email and one is a US one using my web domain email)..

sp44
Mar 5, 2008, 06:43 PM
I have the same problem. Refurb AppleTV, can't connect with my username password, works fine on PC. Will try power cycle. Great start for my AppleTv experience. :(

tibbo2k
May 21, 2008, 05:28 AM
On a slightly different (but still thread relevant) note...

Is it possible for the Apple TV unit to connect to a home network and stream media from a pc running iTunes WITHOUT an iTunes account?

The reason I ask is I'm looking into being able to stream media throughout the house and I quite fancy the Apple TV as the front end system due to the unique 'frontrow' interface. I might just be being fussy but most of the media HDD's out there have terrible GUI, I just like things to look all nice and slick.

As I don't have an iTunes account but still use iTunes to collaborate my media, will the Apple TV still do the job I want it to do? I'm not overly bothered about the online rentals as Blockbuster isn't actually that far away and part of the whole 'movie rental' experience is flicking through the display boxes and reading the blurbs on the back (Ok, so I'm a bit old school like that).

If this will work for me, is there anywhere you lovely people know of that I can buy three Apple TV units as a bulk order? ;)