I'm pissed....cracked screen [Archive]

m R g S r

Feb 17, 2008, 09:18 AM

I am really angry. I just bought a new iphone from apple on february 7th. I searched all over craigslist for a used one, but people wanted more for the used ones then apple wanted new. So I bit the bullet and went ahead and bought it new from apple for $430 or whatever.
I was watching a movie and the phone slipped out of my hand because there is really no grip on the phone, anyway I was sitting down and leaning over, so it fell from MAYBE a foot off the ground. Hit a floor mat with tile floor under it. I almost cried, picked up the phone and noticed two tiny cracks on the bottom black part of the phone. Whatever, no big deal, sucks but I can live with it.

Anyway, I put the phone in my pocket and take it out 10 mins later and there is a crack down the entire screen, across the whole front of the phone! WTF?!?!?!

So I go to apple today and see if they can replace the screen, I don't mind that its not covered under warranty, it was my fault, but holy ****....$250 plus tax to replace a clear piece of plastic?? That's what really pissed me off. May be the last apple product I buy if all replacement parts are that expensive, I have a mac book pro and an ipod vid, and have loved the products. Well my ipod video also has a ton of spider cracks through the whole screen, but I dont care that doesnt bother me as much as the phone i JUST bought!!!

Okay so I'm done ranting, any cheaper solutions to fix this thing? I'd hate to have to live with it like this. . . . . I googled iphone repair and iresQ came up.....are they legit?? will they replace the screen??

DaLurker

Feb 17, 2008, 09:21 AM

The two tiny cracks caused a stress fracture in the glass which cracked when you put it in your pocket.

Its $230 to replace the whole screen. They can't just replace the glass.

mojohanna

Feb 17, 2008, 09:23 AM

I am really angry. I just bought a new iphone from apple on february 7th. I searched all over craigslist for a used one, but people wanted more for the used ones then apple wanted new. So I bit the bullet and went ahead and bought it for $430 or whatever.
I was watching a movie and the phone slipped out of my hand because there is really no grip on the phone, anyway I was sitting down and leaning over, so it fell from MAYBE a foot off the ground. Hit a floor mat with tile floor under it. I almost cried, picked up the phone and noticed two tiny cracks on the bottom black part of the phone. Whatever, no big deal, sucks but I can live with it.

Anyway, I put the phone in my pocket and take it out 10 mins later and there is a crack down the entire screen, across the whole front of the phone! WTF?!?!?!

So I go to apple today and see if they can replace the screen, I don't mind that its not covered under warranty, it was my fault, but holy ****....$250 plus tax to replace a clear piece of plastic?? That's what really pissed me off. May be the last apple product I buy if all replacement parts are that expensive, I have a mac book pro and an ipod vid, and have loved the products. Well my ipod video also has a ton of spider cracks through the whole screen, but I dont care that doesnt bother me as much as the phone i JUST bought!!!

Okay so I'm done ranting, any cheaper solutions to fix this thing? I'd hate to have to live with it like this. . . . . I googled iphone repair and iresQ came up.....are they legit?? will they replace the screen??

Its not a plastic screen, its glass. It also is the touch interface therefore making it expensive.
Sorry for the damage, but you can't be pissed at the cost....

marykay9507

Feb 17, 2008, 09:32 AM

The two tiny cracks caused a stress fracture in the glass which cracked when you put it in your pocket.

Its $230 to replace the whole screen. They can't just replace the glass.

you actually get a whole new phone..they don't replace the glass

darkblu

Feb 17, 2008, 09:45 AM

avaloncourt

Feb 17, 2008, 11:30 AM

didn't apple have something like a 'single incident' replacement policy or was that something best-buy-only? i remember i was reading something along this line when i got my ipod touch from BB not long ago.

No, Apple does not have a "I did something stupid take my phone back" policy. That why there are an incredible amount of threads here about how to trick Apple into taking back phones that people damaged.

gymns411

Feb 17, 2008, 12:22 PM

JCastro

Feb 17, 2008, 01:07 PM

No, Apple does not have a "I did something stupid take my phone back" policy. That why there are an incredible amount of threads here about how to trick Apple into taking back phones that people damaged.

Hilarious but true!

Especially when you go and want to spend more money to get a used iPhone instead of buying from a Apple or AT&T store.

JayLenochiniMac

Feb 17, 2008, 01:13 PM

Did you purchase it with a credit card with accidental damage coverage? If so, use it. If not, obtain one and make it a habit of using it every time you buy electronics and the like.

Keebler

Feb 17, 2008, 01:26 PM

i can see parts being expensive b/c it's the glass, plus the tech's time to repair it.

that said, given this incident and your spidery ipod vid....best to invest in some hardshell cases. i know it won't guarantee anything, but maybe it would help in the future..

FX120

Feb 17, 2008, 02:36 PM

Does AT&T even offer accidental damage coverage on the iPhone?

I have heard that they don't.

I pay $7 a month for ADC on my Mogul through Sprint, greatest thing since sliced bacon.

JayLenochiniMac

Feb 17, 2008, 03:32 PM

Does AT&T even offer accidental damage coverage on the iPhone?

I have heard that they don't.

Was that in response to my post or are you asking a separate question? I was referring to a credit card that carries accidental damage coverage, like in the following thread http://forums.macrumors.com/showthread.php?t=348907

McGiord

Feb 17, 2008, 03:36 PM

http://www.gethightech.com/Merchant2/merchant.mvc?Screen=PROD&Product_Code=IP-2085

Also use something like Radtech Gelz to avoid it slips again from your hands.
http://www.radtech.us/Products/GelziPhoneCase.aspx
________
aromed vaporizers (http://www.**************/aromed-vaporizer.html)

iSamurai

Feb 17, 2008, 05:52 PM

this person http://forums.macrumors.com/showthread.php?p=4984804 had his insured under AMEX... if you have paid with AMEX they'll buy you another 1...

there are also refurbished iphones i saw on the apple store.

Jeremy1026

Feb 17, 2008, 05:57 PM

No, Apple does not have a "I did something stupid take my phone back" policy. That why there are an incredible amount of threads here about how to trick Apple into taking back phones that people damaged.

I cracked my iPod screen, not totally sure how (had it in my pocket at work, when I took it out 8 hours later, the screen was cracked.) I took it to Apple, to see how much they'd charge to fix it, they gave me a new one. I was out of warranty at that point also.

m R g S r

Feb 17, 2008, 08:33 PM

Well I'll give it another shot, i mean the thing is super fragile. I didn't even drop it from high up or like slam it down. whatever. anyway.....i found a few replacement screens, one from the link posted, and one from another place that will preform the service for $150 installed.
Any feedback on this place? I'm looking not to get scammed out of an iphone if I send it to get repaired. PDAsmart.com........any good transactions with them??

avaloncourt

Feb 17, 2008, 08:55 PM

I cracked my iPod screen, not totally sure how (had it in my pocket at work, when I took it out 8 hours later, the screen was cracked.) I took it to Apple, to see how much they'd charge to fix it, they gave me a new one. I was out of warranty at that point also.

Considering the number of people who have said that the Apple stores have told them to go pound salt when shown a damaged iPhone you got off VERY lucky with your iPod. You must have caught someone on a good day because you are most definitely the exception not the rule. I'd wonder how that person explained the damage when they sent it back in especially for an out-of-warranty device.

mr.stinki

Feb 17, 2008, 09:24 PM

Sorry to hear that. I've dropped my phone from about 4 feet onto concrete (well, this chick made it fall from my hand), fortunately, all i got was a tiny dent on the upper left hand corner.

tothelimit

Feb 17, 2008, 09:35 PM

http://www.techrestore.com/xcart/product.php?productid=18174&cat=359&page=1

here's a 3rd party company that does the screen replacement. they're really fast. usually 24 hour turnaround (+ overnight shipping to and from).

gothiquegirrl

Feb 17, 2008, 09:56 PM

Well I'll give it another shot, i mean the thing is super fragile.

I don't know about fragile.. I think you just got unlucky. My touch has survived living with 3 Great Danes. It got knocked off my desk the other day (knocked off by a tail) and stepped on (by a 130lb dog) and survived... That is just one example. Getting knocked around, stepped on, sat on, drooled on and otherwise abused is a common thing around here....Yet, I am typing on my touch right now.

Of course, none of that info helps you at all....LOL

Sorry for your luck,
ang

m R g S r

Feb 17, 2008, 10:00 PM

well it makes me kinda jealous hahaha

mikelliott

Feb 17, 2008, 10:24 PM

My sister cracked the screen on her two month old iPhone and Apple replaced it for a $125 fee.

m R g S r

Feb 17, 2008, 10:31 PM

you sure? F it I'm going back tomorrow to talk to a tech, not some stupid girl who works at the cash register . . . .

gothiquegirrl

Feb 17, 2008, 10:32 PM

well it makes me kinda jealous hahaha

LOL... Don't be! I've cringed so many times that I am truly afraid that my face may "get stuck that way".

I wonder if the the touch and the iPhone are that different.... Is it possible the size and internal differences make the iPhone more breakable?

nate94gt

Feb 17, 2008, 10:47 PM

a foot?!

Cripes man, mine got ran over by a firetruck leaving the station and only got a few scratches on the metal case.

*and thats AFTER it flew out of my pocket from about 3' or so

ItTakesII

Feb 17, 2008, 11:02 PM

a foot?!

Cripes man, mine got ran over by a firetruck leaving the station and only got a few scratches on the metal case.

*and thats AFTER it flew out of my pocket from about 3' or so
O_O Jesus Christ, that's like a super iPhone! lol

Mac In School

Feb 18, 2008, 12:55 AM

So you dropped something made out of glass and you're mad at Apple because it broke?

Makes sense.

Cybergypsy

Feb 18, 2008, 04:34 AM

MY Son has had his from release day, and has dropped it over 100 times, Saturday it finally cracked, I bought him a new 16G ......and found a place to get it fixed for 150.00 :)

http://farm3.static.flickr.com/2353/2269924360_f2cedaa32c_b.jpg

m R g S r

Feb 18, 2008, 09:15 AM

Who replaced it? How Did the phone come back? Same condition as you sent it? Details please!!!

avaloncourt

Feb 18, 2008, 11:16 AM

MY Son has had his from release day, and has dropped it over 100 times, Saturday it finally cracked, I bought him a new 16G ......and found a place to get it fixed for 150.00 :)[/IMG]

If my son dropped an iPhone more than 100 times I wouldn't be buying him anything else.

ItTakesII

Feb 18, 2008, 03:31 PM

If my son dropped an iPhone more than 100 times I wouldn't be buying him anything else.
hahaha Seriously. I mean I've dropped my Chocolate dozens of times but you can't compare the two phones, mine is made of plastic, very hard plastic. The worse that can happen is I get small scratches. If I had an iPhone I would make absolutely sure not to drop it!

rsd

Feb 18, 2008, 03:45 PM

Dropped my iPhone down two flights of concrete stairs and not even a scratch....... except for the massive crack all the way down my screen! Sucks!
The phone still worked but the scratch was getting worse and worse so i found a spare screen online (for £100GBP) and had a go at replacing it myself....... big mistake, it is now sitting on my desk in lots of little baggies :(

JMD123

Feb 18, 2008, 07:36 PM

Benjic

Feb 18, 2008, 07:50 PM

Personally, If i were you, I would be pissed that my flesh and blood [...] could not keep and $400 chunk of metal and glass in his hands.

And you to buy him another one, I'd make him pay for the next one.

BOSS10L

Feb 18, 2008, 07:52 PM

Yeah Im pissed also. I just bought a new car drove off the lot and ran into the back of someone while they were stopped at a red light... Oh no thats not why I am mad... I brought the car back to the dealership and believe it or not they would not give me another one just like it for free... even worse they wanted to charge me to fix the front end of my car... Im so pissed... Ill never buy another car from these guys...

Oh, don't even get me started. The other day, I bought a candy bar, and put it on the vent of the heater....:D

BOSS10L

Feb 18, 2008, 07:54 PM

Personally, If i were you [...]

Woah there. While I agree that Cybergypsy's kid *may* indeed be spoiled, don't you think you're being a little harsh? Wishing bodily harm to the lad isn't going to fix the problem.

Cybergypsy

Feb 18, 2008, 08:19 PM

Woah there. While I agree that Cybergypsy's kid *may* indeed be spoiled, don't you think you're being a little harsh? Wishing bodily harm to the lad isn't going to fix the problem.Not spoiled at all serviced in the air force 3 years never had a issues with him but he lives by his phone, his bday is next saturday, his dad is taking him on a 7 day cruise, and I bought him a iphone..big deal, his my son...period...

Who replaced it? How Did the phone come back? Same condition as you sent it? Details please!!!
Having it done here 158.00 including shipping

http://www.pdasmart.com/iphone-repair-parts.htm?gclid=COCZq_-TyZECFQy1PAodOz1KEA

Flyer0815

Feb 18, 2008, 08:22 PM

Yeah Im pissed also. I just bought a new car drove off the lot and ran into the back of someone while they were stopped at a red light... Oh no thats not why I am mad... I brought the car back to the dealership and believe it or not they would not give me another one just like it for free... even worse they wanted to charge me to fix the front end of my car... Im so pissed... Ill never buy another car from these guys...

That is one of the best analogies I've read on here. :)

Bootsie

Feb 18, 2008, 08:29 PM

Cybergypsy you are crazy :) you buy your son everything, new cars all the time, and tons of other stuff. I wish that my parents were like that. :D

BOSS10L

Feb 18, 2008, 08:45 PM

Not spoiled at all serviced in the air force 3 years never had a issues with him but he lives by his phone, his bday is next saturday, his dad is taking him on a 7 day cruise, and I bought him a iphone..big deal, his my son...period...

I see, it's all crystal clear now.

cartman187

Feb 19, 2008, 06:24 AM

i think you had a faulty iphone. check out these vids:
http://www.youtube.com/watch?v=czCCavcnNd8
http://www.youtube.com/watch?v=iLgVfcj41uM
the phones in these vids are tough. i will not be taking any risks with mine, but i would consider it a fault if it can't survive one small drop, after all it is a phone, it is gonna get dropped, do not accept responsibility, keep complaining till they give you one for free dude, they can afford it.

m R g S r

Feb 19, 2008, 08:04 AM

Yeah Im pissed also. I just bought a new car drove off the lot and ran into the back of someone while they were stopped at a red light... Oh no thats not why I am mad... I brought the car back to the dealership and believe it or not they would not give me another one just like it for free... even worse they wanted to charge me to fix the front end of my car... Im so pissed... Ill never buy another car from these guys...

Bad analogy wise ass, because in order to purchase that nice new car you will need collision insurance (unless you are paying for it in full). I asked about insurance when purchasing the phone and it is not available.

m R g S r

Feb 20, 2008, 03:26 PM

Ignore all this, I got the phone replaced for free today. No questions asked. Glad I went back and tried again!!!!

They said "apple says if there is no visual impact on the outside of the phone, we replace it for free." Looks like I had a defective phone, because there was no impact on the outside!!!

Cybergypsy

Feb 20, 2008, 03:45 PM

JayLenochiniMac

Feb 20, 2008, 03:49 PM

Bad analogy wise ass, because in order to purchase that nice new car you will need collision insurance (unless you are paying for it in full). I asked about insurance when purchasing the phone and it is not available.

Insurance is available. You just needed to go the appropriate route (homeowner/renter insurance add on, AmEx, etc.)

dangleheart

Feb 20, 2008, 04:20 PM

Hmmm how come the poster in this thread got a new iPhone.. sounds like similar circumstances..

http://forums.macrumors.com/showthread.php?t=438229

JayLenochiniMac

Feb 20, 2008, 04:39 PM

It's crapshoot. Getting insurance is the only way to guarantee it'll be covered.

hexonxonx

Feb 20, 2008, 04:41 PM

Hmmm how come the poster in this thread got a new iPhone.. sounds like similar circumstances..

http://forums.macrumors.com/showthread.php?t=438229

It is strictly up to Apple to charge the $250 or give a new or refurb phone. Numerous people have been charged and numerous people simply got a free replacement. It makes no sense on how this is done.

ajl917

Feb 20, 2008, 04:54 PM

I honestly, would try selling it on ebay. Hopefully you can get back most of the money you lost to buy another phone...

Love

Feb 20, 2008, 05:08 PM

Do you think they'd replace this? I dropped it on it's back to carpet 2 feet below and it appeared. No texture impact, it seems to be under the glass.

hexonxonx

Feb 20, 2008, 05:10 PM

Do you think they'd replace this? I dropped it on it's back to carpet 2 feet below and it appeared. No texture impact, it seems to be under the glass.

It will be up to the Apple store. Since it is accidental damage, they don't have to replace it for free. If they charge you $250, it's still cheaper than buying a new one though the replacement may be a refurb or new.

Sobe

Feb 20, 2008, 05:19 PM

I dropped mine from ear height onto asphalt.

It had a case but where it hit was not protected (upper right corner.

The screen and the whole unit still function flawlessly with no screen cracks of any kind.

I think you just caught a bad break (no pun intended) with how it landed.

m R g S r

Feb 20, 2008, 11:57 PM

half you guys who replied did not read my last post....

Apple replaced it for free!!!! no questions, just went in and said look at my phone, he said no signs of impact, its covered. Handed me a new phone!!!!!

avaloncourt

Feb 21, 2008, 07:06 AM

JayLenochiniMac

Feb 21, 2008, 10:03 AM

So, it's Apple's opinion that screens crack spontaneously for no reason at all?

The iPhone is designed to withstand impacts from a certain height. However, if there's a flaw with the screen it's going to crack when dropped from a height it's designed to withstand, hence defective in Apple's opinion.

avaloncourt

Feb 21, 2008, 10:28 AM

The iPhone is designed to withstand impacts from a certain height. However, if there's a flaw with the screen it's going to crack when dropped from a height it's designed to withstand, hence defective in Apple's opinion.

I'm thinking you can't convince me you dropped it from 3 feet or 6 feet by handing it to me. Either way it can still be filed under the abuse clause of the warranty. If people are being rejected for corner dents in the metal I don't think you can convince me they think the metal is less strong than the glass.

JayLenochiniMac

Feb 21, 2008, 12:27 PM

I'm not saying it makes sense. Apple can use whatever criteria they want. Their justification appears to be if there's no visual impact on the outside of the phone, you didn't drop it high enough so if the screen cracks it must be defective.

ItTakesII

Feb 21, 2008, 06:18 PM

Wow that is awesome! Congrats man! I guess now you learned a good lesson and it won't happen again heheh :D

calvy

Feb 21, 2008, 06:24 PM

I really hate dealing with Apple geniuses. This guy gets a replaced phone free because it didn't have a dent from the fall it took. I've got a slight dent in the back of mine and they won't hardly help me at all anymore when I have problems. I've been in tons of times telling them that my signal strength is weak and I'm sick of the dropped calls. Each time all I get is "well, AT&T coverage does that sometimes". I guarantee if I crack my screen, they'll point to that dent in the back and say "250 bucks please".

Grrr. I work for AT&T. Insult my company and perhaps I'll start insulting yours.

martyrk

Feb 21, 2008, 06:53 PM

I guess these guys are good at replacing a lot of things on the iphone

http://www.iresq.com/iphone/detail.php?prodID=P011023

Consultant

Feb 22, 2008, 06:35 AM

Well I'll give it another shot, i mean the thing is super fragile. I didn't even drop it from high up or like slam it down. whatever. anyway.....i found a few replacement screens, one from the link posted, and one from another place that will preform the service for $150 installed.

Fragile? NO.

Stress Tests by independent journalist.
http://www.pcworld.com/video/id,545-page,1-bid,0/video.html

BobaFunk

Feb 27, 2008, 12:26 PM

You are more likely to get free service or a free phone/iPod touch, if you go into the store instead of calling apple. Too many potential customers could be easily put off of their products if even one returning customer was unsatisfied. They would lose the money from those potential consumers. Would you buy something knowing that somewhere down the line you would be spending half of that to replace the part that is the easiest to break? If they don't give in, raise your voice and eventually you will get the service that should have been covered in the warranty to begin with.