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View Full Version : HELP brought outdated macbook 2 days before New Release




tracey8
Feb 26, 2008, 07:02 PM
Help I just brought a Macbook 2.2 ghz 2 days ago and They have now release the updated version. I feel completely ripped off. I paid full price for the macbook. They keep telling me they don't know till it arrives. I don't completely believe them. Anyone with suggestions to help me out here.

What could I possibly do to get a refund or swap for the new one

Kind Regards
completely ripped off and very sad

tracey:(



Eric Lewis
Feb 26, 2008, 07:03 PM
Help I just brought a Macbook 2.2 ghz 2 days ago and They have now release the updated version. I feel completely ripped off. I paid full price for the macbook. They keep telling me they don't know till it arrives. I don't completely believe them. Anyone with suggestions to help me out here.

What could I possibly do to get a refund or swap for the new one

Kind Regards
completely ripped off and very sad

tracey:(

just refuse the package when it comes and order a new one

you will get ur money back!

nfg315
Feb 26, 2008, 07:04 PM
where'd you buy it from?

you can most likely return it, just dont open it

Peace
Feb 26, 2008, 07:05 PM
soon as you get it look on the box for the specs. If they are new you're good to go. If they are the old specs take it back and trade it for a new one.

GCY
Feb 26, 2008, 07:09 PM
People have report that u can swap it for free even if u open it.

rwskemer
Feb 26, 2008, 07:16 PM
I'm in the same boat. I purchased my MB this past Saturday. When I called the Apple Store (Roosevelt Field on Long Island), I was told I would have to pay a 10% restocking fee. Another person on these forums who works at an Apple store said that his manager just takes the machines back without charging restocking. I'm going to go and attempt to make the exchange either way. I feel $119 is a small price to pay for an extra 40 GB of hard drive space and faster, smaller, battery saving chip, not to mention an extra gig of RAM, even though I already purchased 4 GB of RAM and upgraded myself... I'm just in a foul mood because of the timing of this upgrade. I purposely picked up the MacBook because I thought it would be safe from future updates for a while. This is how I planned to make my switch from PCs. Now the machine is amazing, but it just hurts.

gkarris
Feb 26, 2008, 07:21 PM
soon as you get it look on the box for the specs. If they are new you're good to go. If they are the old specs take it back and trade it for a new one.

Check the label when you get it to see if they sent you a newer one instead.

People have report that u can swap it for free even if u open it.

By all means, DO NOT OPEN IT. You will be able to exchange it more easily if still new in sealed box...

gtimark
Feb 26, 2008, 07:37 PM
At least yours hasn't arrived! I, too, just bought my 2.2 GHz Macbook 3 days ago, but I bought it at an Apple Store and have already set it up. Grrrrr. I remember asking the clerk on Saturday, "do you know when the next up-grade is coming along?"

As someone has posted, $119 is not a bad up-grade price for the RAM alone.

Nevertheless, it annoys me to no end ...Boo :apple:!

tracey8
Feb 26, 2008, 07:48 PM
I very sadly brought it from a official reseller shop in Adelaide and have opened it I rung up this morning and ask for a new one they weren't very help full, I soon burst into tears and they said that they would see what they could do and get back to me. I paid 2100 for it including 1g extra memory the new ones are now 1799 in Australia..... and far better:( Still Crying:confused:HELP


will Keep you updated Thanks for your Replies:)

slybeans
Feb 26, 2008, 08:12 PM
I don't think they actually know when they get given updates.

They're as much in the dark as well are.

tracey8
Feb 26, 2008, 08:25 PM
They called me and I can return it for 189$ less than I paid and then buy a new one I am pleased with that I am still better off returning it and getting a new one buy a grand total of $112 dollars and I get xtra 40 gig hard drive and faster ghz

Thanks all:) now no more tears

iTim314
Feb 26, 2008, 08:32 PM
I don't think they actually know when they get given updates.

They're as much in the dark as well are.

Yeah the only people who know about the updates are the head-hauncho's and the manufacturers. Other than that pretty much everyone else is left in the dark, including all customer support and retail staff.

mshedd081
Feb 26, 2008, 08:33 PM
I bought the MBP and it arrived yesterday. Called apple this morning and they were more than happy (spoke w/ Christopher) to return my "opened" MBP and waiving the restocking fee. I was offered 350.00 to keep the same one I already had. I opted for that because I used the edu discount and that means I had about 550 off the price of the MBP total (350 back from apple and 200 off with edu discount). Honestly I could not beat that because I paid less than the refurb price.

tracey8
Feb 26, 2008, 09:50 PM
Yeah the only people who know about the updates are the head-hauncho's and the manufacturers. Other than that pretty much everyone else is left in the dark, including all customer support and retail staff.

It sucks what about the little people that have save up for a comp I mean I don't have hoards of money lying round to upgrade 2100$$$ is a lot of money and if someone had said just wait 2 days till tuesdays I would have saved $300 bucks. Might be small change for the head Hauncho's but its alot for me.
:)

macenforcer
Feb 26, 2008, 09:53 PM
Vote for Obama. He pledged to not let apple do this to you. Although he only mentioned ipods. Sorry. :(

aethelbert
Feb 26, 2008, 10:11 PM
Vote for Obama. He pledged to not let apple do this to you. Although he only mentioned ipods. Sorry. :(
1. Vote for Obama? Haha, good one.
2. I don't think that Aussies can vote for the US president.

slybeans
Feb 26, 2008, 10:12 PM
I bought the MBP and it arrived yesterday. Called apple this morning and they were more than happy (spoke w/ Christopher) to return my "opened" MBP and waiving the restocking fee. I was offered 350.00 to keep the same one I already had. I opted for that because I used the edu discount and that means I had about 550 off the price of the MBP total (350 back from apple and 200 off with edu discount). Honestly I could not beat that because I paid less than the refurb price.

Wow how generous!

HLdan
Feb 26, 2008, 10:36 PM
It sucks what about the little people that have save up for a comp I mean I don't have hoards of money lying round to upgrade 2100$$$ is a lot of money and if someone had said just wait 2 days till tuesdays I would have saved $300 bucks. Might be small change for the head Hauncho's but its alot for me.
:)

While I somewhat feel for you, it was YOUR decision to buy, you really have no just cause to say you got ripped off.

nickXedge
Feb 26, 2008, 11:09 PM
I bought my Macbook 12 days ago. I am still inside the return policy and the restocking fee would only be $99 for me. ( Education discount, and I bought the low-end in store ) I went back to the store today for a Genius Bar appointment I had for other reasons. In the end I decided the restock fee was not worth it for .1 GHz processor speeds, even if it is a Penryn. All the information I have seen about it tells me it's not a world of difference, and some information points toward lower battery life. If it received Multi-Touch Trackpad like the Pro, then maybe, but instead of 40GB more on my HDD and .1GHz speed for $99, I just ordered a 250GB HDD and 4GB of ram for a total of $224.93. The extra $125 warrants much more of an upgrade than the original $100 for 40 extra gigs and the miniscule processor bump. If you disagree, that's on you, this is my take on the matter and I don't feel cheated or upset, I'm still 100% satisfied with my purchase and don't regret anything.

quasinormal
Feb 26, 2008, 11:39 PM
My brother ordered the mid model last friday from the Australian on-line Apple store and received it 2 days ago. I rang him this morning suggesting he try to return it. He rang Apple- they said yes to a refund and are picking it up in 2 days without any fee, despite it saying on the website a $20 courier fee would apply for returns.

I feel relieved because he has been asking me for weeks about updates. To all those who just bought, I feel for you and hope you manage to get yours upgraded.

tMac85
Feb 26, 2008, 11:50 PM
good luck man. I would feel the same way. dont let them win.. FIGHT!:D

Flyer0815
Feb 26, 2008, 11:54 PM
While I somewhat feel for you, it was YOUR decision to buy, you really have no just cause to say you got ripped off.

I agree. No one had conformation until this morning of new machines. Ripped-off is a harsh term. Just try to reason with them and stay firm.

tracey8
Feb 27, 2008, 03:55 AM
Hi update here! My laptop has made it back to the shop ....but now I have to wait 10 days to get my new one, Can't complain I have more to say how apple does it bussniess but "House"(TV Show):) is on soon will put some more input in tomorrow.

Thanks for all your Help .... much appreciated !!!:D

tremendous
Feb 27, 2008, 04:05 AM
"outdated"

you guys are hilarious.

pjashley1
Feb 27, 2008, 05:16 AM
I bought mine with the higher education discount over the weekend, and swapped it in-store this morning. There was no mention of any re-stocking fee! Yay for Apple!!

rwskemer
Feb 27, 2008, 08:13 AM
I bought my Macbook 12 days ago. I am still inside the return policy and the restocking fee would only be $99 for me. ( Education discount, and I bought the low-end in store ) I went back to the store today for a Genius Bar appointment I had for other reasons. In the end I decided the restock fee was not worth it for .1 GHz processor speeds, even if it is a Penryn. All the information I have seen about it tells me it's not a world of difference, and some information points toward lower battery life. If it received Multi-Touch Trackpad like the Pro, then maybe, but instead of 40GB more on my HDD and .1GHz speed for $99, I just ordered a 250GB HDD and 4GB of ram for a total of $224.93. The extra $125 warrants much more of an upgrade than the original $100 for 40 extra gigs and the miniscule processor bump. If you disagree, that's on you, this is my take on the matter and I don't feel cheated or upset, I'm still 100% satisfied with my purchase and don't regret anything.

I've been going back and forth for the past few days over this. I purchased my MacBook on Saturday. I would have to pay a 10% restocking fee. At first I was ready to go for it, then I was thinking, does $119 for an extra 40GB of hard drive space and a slightly faster processor warrent the hassle of bringing everything back, reinstalling software and getting my machine up and running the way I'd like? I upgraded to 4GB of RAM myself, so the upgrade from 1GB to 2GB wouldn't effect me either. Plus we lose cache on the lower end penryn chips. Probably not a noticeable difference at all. I'll probably switch back again later, but for now, I'm not going to exchange models...

I would love a price reduction for this model though, but that's probably too much to ask for.

gtimark
Feb 28, 2008, 07:20 AM
Update on my Macbook purchase. Over the phone, the Apple Store folks said I would have to pay the $119 -- not too bad considering the extras on the newer versions -- but annoying to have missed the release date by 3 days. Anyway, at the store itself, the clerks kept saying, "sorry, you'll have to pay the restocking fee," but when it came time for the actual exchange, the store manager magically appeared, briefly discussed the situation with the clerk, and .... voila! ... no re-stocking fee on my "old" opened Macbook. I'm a happy camper.

Yeah to Apple :apple: !!

aneftp
Feb 28, 2008, 09:46 AM
I think Apple Store Managers are flexible, especially for Macbooks brought within the past 14 days.

I saw a woman come in an exchanged one without paying the restocking fee (this was at the Tyson's Corner, Apple Store in Northern Virginia. She said she purchased it over the past weekend.

However, mine was purchased 17 days ago so I didn't have much room to haggle since I was already out of the 14 day return policy.

They told me if I wanted to make an exchange (with the 10% restocking fee) I needed to do it ASAP especially since I was beyond the 14 day period.

I came into the store immediately before they closed last night and did the exchange. Was the $120 restocking worth it? I say definitely if you had not done an upgrades on the stock models. You get the new 2.4 GZ 45nm intel processor (laptop will run slightly cooler), plus 40GB extra and 1 extra GB of RAM for your $120 restocking fee.

Probably not for most people in my situation since I already had a 320GB HD and 4GB upgrade ready to install.

But I was paying $120 for piece of mine is worth it to me.

Plus my keyboard "y" button would miss keystrokes anyways and that was starting to annoy me.

dtklamf
Feb 28, 2008, 03:35 PM
new macbooks?when did this happen ...

Crow47
Feb 29, 2008, 08:00 AM
Yeah I got mine about three weeks ago and I don't feel that bad. I'll only feel bad if they add a dedicated graphics chip to the macbook.

hexonxonx
Feb 29, 2008, 12:52 PM
If you want to feel ripped off even more, BestBuy has the old MacBooks now on sale:

Bottom line $999
Mid $1149
BlackBook $1199