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mikeey138
Oct 28, 2003, 01:58 PM
Hi there,

My powerbook is crap... apple sent me the biggest lemon EVER. white spots, broken latch, dead dvd drive, 1.5 horu battery life on full charge, runs SO HOT and is basicly a horrible machine. I've been trying to call apple all day to talk to someone helpful but no ONE is!!! If anyone here works at APPLE please help me to get a new computer. I'm speechless, I bought the computer through apple store online and am being treated as if I didn't even purchase the product from apple.

Mike

Grokgod
Oct 28, 2003, 02:16 PM
Jesus, I am sorry to hear this about your APPLE purchase.

I recently bought the 1.25 and hated it.

Bad latch, too much heat and video refresh was crap!

I think that the new Alu books are the worst powerbooks ever.

I sent it in and APPLE sent it back saying that it was working within specs or parameters.

Now that is a pile of crap.

So, I went out and bought a GOOD old Ti 1 giger and am a happy man again and its faster than the Alu, now with Panther it screams...

I am disputing the Alu purchase and my creditcard with get my money back because the sellers didnt want to take a return, much like APPLE.

I find it really SAD that APPLE is acting like this with you, it makes the experience only so much worse for all of us!

But what the hell are we going to do, go to WINblows?

I say keep fighting with APPLE.

I found out that there are many levels of returns and repairs and you have to keep sending it back in!

You do have a one year warranty on the unit, so they have to keep taking it.

Keep sending it until they fix it.
The sqeeky wheel gets the grease.

manitoubalck
Oct 28, 2003, 04:45 PM
No problems here, I have a TV PCI card for my PC and it broke in the first 2 weeks, took it back to wear I bought it, they tested it and gave me a new one. Same thing happend with my DVD drive and Zip Drive. took no longer than 20 minutes to get a complete replacement.

Pitty apple don't value there customers that much. As seen by the trouble you and many others are having getting faulty products replaced.

ksz
Oct 28, 2003, 06:00 PM
No problems here either with my 4-day old PB 1.25. Purchased during Night of the Panther; battery life = 3.5 hours, latch works fine, does not get too hot. One inconspicuous dead pixel near the bottom center. Haven't tried video output but it's been put through a lot already by my eager self.

beefcake
Oct 28, 2003, 07:42 PM
I'm glad to see someone finally giving the good old 1 Ghz TiBook some recognition for being a solid machine. The only problem I've encountered with mine is the right front casing below the optical drive has a millimeter gap. I'm not complaining.

idkew
Oct 28, 2003, 10:51 PM
if you read the second post closely, the person DID NOT BUY THE MACHINE FROM APPLE. They bought it from a THIRD PARTY. this 3rd party would not accept it as a return. It is not Apple's job to accept a return of an item they did not directly sell.

You don't take your Chrysler to Detroit to return it, you go to the dealer you purchased it from. Same for any other consumer good.

krossfyter
Oct 29, 2003, 01:12 AM
wow so there are issues with the al books? are these isolated cases or is this a general problem?

the TiBooks are better?

idkew
Oct 29, 2003, 01:34 AM
Originally posted by krossfyter
the TiBooks are better?

this is the first i've heard of that... but i do LOVE my blue TiBook. Only a G5 2.0Ghz+ could convince me to get rid of it, in a laptop, that is.

LimeLite
Oct 29, 2003, 02:38 AM
Put down your phone and stop calling people. Find an authorized reseller who handle repairs, and bring it in. It's still under warranty, they'll send it away and either fix all the problems or give you one that works.

manitoubalck
Oct 29, 2003, 03:55 AM
Originally posted by LimeLite
Put down your phone and stop calling people. Find an authorized reseller who handle repairs, and bring it in. It's still under warranty, they'll send it away and either fix all the problems or give you one that works.

I agree, making a personal apperance always works wonders.

Frisco
Oct 29, 2003, 11:55 AM
Originally posted by beefcake
I'm glad to see someone finally giving the good old 1 Ghz TiBook some recognition for being a solid machine. The only problem I've encountered with mine is the right front casing below the optical drive has a millimeter gap. I'm not complaining.

beefcake

I have the same computer as you and also have the gap in the same place. Mine is a little loose. Is your's loose or just a gap?

mactastic
Oct 29, 2003, 12:03 PM
No gap under my optical drive on my 1Gig TiBook. Works like a dream. Rev A products always make me a little nervous.

joeyjojoe
Oct 29, 2003, 12:41 PM
my powerbook is functioning perfectly. i couldn't be happier with it. don't scare people into thinking that all powerbooks are like yours (sorry about your situation, by the way).

Frisco
Oct 29, 2003, 12:47 PM
Originally posted by mactastic
No gap under my optical drive on my 1Gig TiBook. Works like a dream. Rev A products always make me a little nervous.

I don't have Rev A.

I have a 1GZ Ti Powerbook with Superdrive.

Powerbook G5
Oct 29, 2003, 01:22 PM
My 1.25 GHz Aluminum PowerBook has been awesome since the day I got it delivered from Apple. I'm sorry to hear about your lemon, but in my experience, Apple has been really good about replacing defective hardware.

iJon
Oct 29, 2003, 01:30 PM
apple will not replace your computer so dont ask for that. all you can do is send it back and they will replace every part that is broken.

iJon

jamesatzones
Oct 29, 2003, 01:38 PM
Originally posted by idkew
if you read the second post closely, the person DID NOT BUY THE MACHINE FROM APPLE. They bought it from a THIRD PARTY. this 3rd party would not accept it as a return. It is not Apple's job to accept a return of an item they did not directly sell.


However many Apple Authorized resellers have contracts with Apple for defective units in which Apple will replace, also AppleCare takes care of everything.

iJon
Oct 29, 2003, 01:48 PM
Originally posted by jamesatzones
However many Apple Authorized resellers have contracts with Apple for defective units in which Apple will replace, also AppleCare takes care of everything.
apple does not reaplce machines, if you dont like the machine you can return it for a restocking fee. if it is broken you can have it sent off or fixed in house, but you can never hand it back to them and say i dont want a broken one, get me a new one off the shelf. Only way apple will replace a machine is if its to their benifit, which is next to never.

iJon

sprocklingcat
Oct 29, 2003, 02:01 PM
education resellers are able to get apple to doa products w/n the first 30 days of purchase. the one on my campus had to deal with 5 machines (1.25 'books) that were doa by apple support.

one more advantage to be an education customer

Powerbook G5
Oct 29, 2003, 02:51 PM
My Lombard series PowerBook G3 arrived with a power inverter problem and Apple replaced it with a brand new one shipped priority air to me without raising any fuss besides calling tech support to tell them I had the problem.

LimeLite
Oct 29, 2003, 03:12 PM
Originally posted by iJon
apple does not reaplce machines, if you dont like the machine you can return it for a restocking fee. if it is broken you can have it sent off or fixed in house, but you can never hand it back to them and say i dont want a broken one, get me a new one off the shelf. Only way apple will replace a machine is if its to their benifit, which is next to never.

iJon
Not quite correct. There are often times when Apple has sent someone back a whole new machine. This is most notably the case in stated like California, which require a complete replacement of a unit if the same part is defective 3 times. But when you bring in your machine to get fixed, it is often less costly for them to just provide a new machine than fix it, because they have to pay a techie labor costs, assembly machines don't get paid by the hour. :p

iJon
Oct 29, 2003, 04:08 PM
Originally posted by LimeLite
Not quite correct. There are often times when Apple has sent someone back a whole new machine. This is most notably the case in stated like California, which require a complete replacement of a unit if the same part is defective 3 times. But when you bring in your machine to get fixed, it is often less costly for them to just provide a new machine than fix it, because they have to pay a techie labor costs, assembly machines don't get paid by the hour. :p
like i said, only when it benefits apple, which is hardly ever.

iJon

LimeLite
Oct 29, 2003, 04:30 PM
Or when the law tells them to.

mikeey138
Oct 29, 2003, 06:42 PM
Originally posted by iJon
apple will not replace your computer so dont ask for that.

iJon


hey iJon.... do you work for apple or something? You sound like one of the angry customer care people I original talked to who said they would NOT replace my machine.. and that's NOT as in capital, the guy yelled at me then hung up!! talk about customer care? what's up with that? Anyways, I must have spoken with the right person and apple is now replacing my machine no questions asked, all I did was mention the white blotches and boom i have a new computer. iJon, don't be so negative.. working at apple can't be that bad.

mike

iJon
Oct 29, 2003, 06:48 PM
Originally posted by mikeey138
hey iJon.... do you work for apple or something? You sound like one of the angry customer care people I original talked to who said they would NOT replace my machine.. and that's NOT as in capital, the guy yelled at me then hung up!! talk about customer care? what's up with that? Anyways, I must have spoken with the right person and apple is now replacing my machine no questions asked, all I did was mention the white blotches and boom i have a new computer. iJon, don't be so negative.. working at apple can't be that bad.

mike
i dont work at apple, and i am not being negative. apple next to never replaces a machine upon request, and i doubt they did it because you asked for it, they felt it would be better to give you a new machine. apple almost always just fixes what is wrong.

iJon

Phil Of Mac
Oct 29, 2003, 09:31 PM
Kira is a true goddess and I will love her forever. She is my first PowerBook and she has exceeded all my expectations. She has been so exceptional that I use personal pronouns to refer to her, as if she were a woman. If there were ever a woman as slim, strong, reliable, and beautiful as my PowerBook, I would never be lonely again.

iJon
Oct 29, 2003, 09:35 PM
Originally posted by Phil Of Mac
Kira is a true goddess and I will love her forever. She is my first PowerBook and she has exceeded all my expectations. She has been so exceptional that I use personal pronouns to refer to her, as if she were a woman. If there were ever a woman as slim, strong, reliable, and beautiful as my PowerBook, I would never be lonely again.
that was pretty disturbing :p good to know you enjoy it.

iJon

LimeLite
Oct 29, 2003, 09:35 PM
But fixing what is wrong is pretty much the same as getting a new one, so what's the difference? Either way you get a machine that's (just like) new.

mikeey138
Oct 29, 2003, 09:53 PM
Originally posted by Phil Of Mac
Kira is a true goddess and I will love her forever. She is my first PowerBook and she has exceeded all my expectations. She has been so exceptional that I use personal pronouns to refer to her, as if she were a woman. If there were ever a woman as slim, strong, reliable, and beautiful as my PowerBook, I would never be lonely again.



If my powerbook were a person it's name would be harvey and it would be an alcaholic that abuses me. alllll i want is it work. ahhhh.

krossfyter
Oct 30, 2003, 02:47 AM
Jackie O' Nasis hasnt given me any issues as of late. Shes been pretty faithful since I met her a year and a half ago. Rock on TiBooks!

jefhatfield
Nov 1, 2003, 01:30 PM
Originally posted by Grokgod
Jesus, I am sorry to hear this about your APPLE purchase.

I recently bought the 1.25 and hated it.

Bad latch, too much heat and video refresh was crap!

I think that the new Alu books are the worst powerbooks ever.

I sent it in and APPLE sent it back saying that it was working within specs or parameters.

Now that is a pile of crap.

So, I went out and bought a GOOD old Ti 1 giger and am a happy man again and its faster than the Alu, now with Panther it screams...

I am disputing the Alu purchase and my creditcard with get my money back because the sellers didnt want to take a return, much like APPLE.

I find it really SAD that APPLE is acting like this with you, it makes the experience only so much worse for all of us!

But what the hell are we going to do, go to WINblows?

I say keep fighting with APPLE.

I found out that there are many levels of returns and repairs and you have to keep sending it back in!

You do have a one year warranty on the unit, so they have to keep taking it.

Keep sending it until they fix it.
The sqeeky wheel gets the grease.

even apple makes mistakes and when i first heard apple was going to go away from the trusty tibook and go to the alubooks, i was shocked

sure the tibooks had the paint chipping problem, but that is small compared to the screen spots cause from pressure, and the weak latches that the alubooks seem to have

sometimes when a computer maker gets it wrong the first time out, the second version of it fixes the issues and the next round of alubooks should be better and up to par with the tibooks of old

my ibook came standard with 32 mb of ram and a 3 gb hard drive...and the users and reviewers jumped all over that one so in short order, apple revised the ibook and put 64 mb of ram standard and upped the hard drive to 6 gb...that made the user happy for the time and it showed apple was willing to own up to a mistake and rectify it

apple still needs to be a little better on service and fix errors and many people would rather have a mediocre dell but have its superb tech and call service...i used to be a dell, compaq, and apple warranty tech and while macs broke down less, dell had the money to rectify problems quicker so if something did go wrong with a mac, the turnaround time wwas longer and people would lose time and work

please don't give up on apple inc...they still make the best computers overall even though their first round desgins sometimes have flaws in their design and features...but i still like my 3 gb hard drive ibook for what it is and it has given me 4 years of trouble free use

cr2sh
Nov 1, 2003, 02:36 PM
What type of battery life should I be getting on my 17" powerbook fully charged? Right now I get about an hour and a half.. remember apple saying 4 hours originally... I've never questioned it until this thread.

What type of life are other 17"ers getting?:confused:

Giaguara
Nov 1, 2003, 02:41 PM
well, ive had none of those problems in the 12" alubook. with low light on screen, coding, editing etc i get up to 4 hours of life. (box says 5). and it does not get hot either. i don't know how many hours the 15" and 17" give in practise though.

oh, my screen is so bright that i keep it in the minimum, next to black.

Schiffi
Nov 1, 2003, 02:42 PM
Originally posted by beefcake
I'm glad to see someone finally giving the good old 1 Ghz TiBook some recognition for being a solid machine. The only problem I've encountered with mine is the right front casing below the optical drive has a millimeter gap. I'm not complaining.

Just find a mac repair place. All you need to do is tighten a screw using one of their screw drivers and presto, no more gap. My Ti was sent back to me from Applecare with a gap under the headphone jack. A few turns of the wrist solved it.

Moxiemike
Nov 1, 2003, 06:05 PM
Well, I just got a aluminum 12 inch ghz machine and love it.

The build quality is AMAZING, there is 100% less heat than my old tibook, the screen is crisp and contrasty, and VERY color accurate, the keyboard is a dream, RAM and Airport were a cinch to install, and I get about 3 1/2 hours real battery life. It's a great machine, and probably my favorite powerbook thus far. Great combo of speed, design and portability.

WinterMute
Nov 2, 2003, 05:13 AM
Originally posted by cr2sh
What type of battery life should I be getting on my 17" powerbook fully charged? Right now I get about an hour and a half.. remember apple saying 4 hours originally... I've never questioned it until this thread.

What type of life are other 17"ers getting?:confused:

I generally get about 3 hours in general use and can make 3.5 if I do all the screen and processor tricks. It drops quite steeply with the airport and the opitcal drove running or if I leave Folding on.

dennis88
Nov 2, 2003, 09:14 AM
I'm very happy with mine, no problems here.
Everything works, and it works blazing fast too.

latergator116
Nov 2, 2003, 09:23 AM
Apple states that they will replace your machine if it is DOA or has serious problems, which this guy obviously does. They will only replace it if it hasnt been sent in before though