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sactown
Jul 14, 2008, 07:00 PM
I'm trying to upgrade my individual account to a family account, but everytime I enter an updated credit car number, I get an error stating "server error, validation error" I have tried multiple credit cards and have checked to make sure I entered the numbers correctly.



160225
Jul 14, 2008, 08:58 PM
I'm trying to upgrade my individual account to a family account, but everytime I enter an updated credit car number, I get an error stating "server error, validation error" I have tried multiple credit cards and have checked to make sure I entered the numbers correctly.

I get the same thing. I get a "CreditCardAuthError" on the top of the window, than it says to try again later.

MobileMe's payment system is broken. I hope they fix it soon, as I am also trying to upgrade to a Family Pack.

bsron
Jul 16, 2008, 11:24 AM
I've got the same problem. Unfortunately, after I naturally re-tried to upgrade a couple of times, I now have three $50 holds on my account. I'm assuming they will disappear, but I can't find any Apple support contact info to follow up on it.

Either way, I still haven't successfully upgraded and don't want to try again until I know that it will work.

Has anyone successfully upgraded from individual to Family?

160225
Jul 16, 2008, 01:04 PM
I've got the same problem. Unfortunately, after I naturally re-tried to upgrade a couple of times, I now have three $50 holds on my account. I'm assuming they will disappear, but I can't find any Apple support contact info to follow up on it.

Either way, I still haven't successfully upgraded and don't want to try again until I know that it will work.

Has anyone successfully upgraded from individual to Family?

I just upgraded to a Family Pack about 1/2hr ago, so try again. It worked for me.

bsron
Jul 16, 2008, 02:27 PM
Thanks. It worked.

Now hopefully I won't have four individual charges go through. Considering how everything else has worked this last week, I wouldn't be surprised...