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admanimal
Jul 31, 2008, 12:49 PM
Apple has added a new section to iTunes connect that lets you view the daily/weekly sales data for your apps! So far only the last few days are available, but it's still pretty cool!



DipDog3
Jul 31, 2008, 03:12 PM
What are the sales/downloads looking like for everyone's apps?

admanimal
Jul 31, 2008, 03:14 PM
What are the sales/downloads looking like for everyone's apps?

I'll let you know as soon as I get back from the Mercedes dealership and the caviar store... :p

ayasin
Jul 31, 2008, 04:35 PM
The numbers look pretty good...unfortunately the report only goes back 3 days so we can't see what weekend trends are like. Of course that will change as more time passes. Well done Apple. This is exactly what I was hoping for.

admanimal
Jul 31, 2008, 04:38 PM
I think for most people with reasonable expectations, the numbers are going to look better than they expected. Of course the $1,000,000 question is what will the numbers look like 6 months or a year from now.

jshmrsn
Aug 1, 2008, 03:38 AM
I'm not sure I really understand the reports. Some of the customer prices are 0. Are these updates? (my app is not free)
I also have one listing that says -1 units sold with -revenue. Was that some sort of refund Apple gave without my notification?

SwampThingTom
Aug 1, 2008, 10:15 AM
I'm not sure I really understand the reports. Some of the customer prices are 0. Are these updates? (my app is not free)
I also have one listing that says -1 units sold with -revenue. Was that some sort of refund Apple gave without my notification?

Apple can answer those questions better than we can:

itunesondemand@apple.com

But note the disclaimer at the top of the transaction reports:

"Transaction reports are for directional purposes only and should not be considered or used as official financial records."

My assumption is the transaction reports are unaudited raw data that should be used to get a general idea of downloads and help spot trends. The financial reports should be audited and more accurate.

Tom

ethana
Aug 1, 2008, 10:28 AM
"Units" is how many were downloaded, correct? So if I had 50 units total through all countries that would mean 50 downloads, right?

SwampThingTom
Aug 1, 2008, 10:42 AM
"Units" is how many were downloaded, correct? So if I had 50 units total through all countries that would mean 50 downloads, right?

Yes.

Tom

admanimal
Aug 1, 2008, 11:51 AM
I'm not sure I really understand the reports. Some of the customer prices are 0. Are these updates? (my app is not free)
I also have one listing that says -1 units sold with -revenue. Was that some sort of refund Apple gave without my notification?

Yes, those are updates. They should have a Product Type ID of 7. The refunds are more likely for people who were double charged or weird things like that. Generally I don't think Apple gives refunds for iTunes purchases.

ayasin
Aug 1, 2008, 02:37 PM
Yes, those are updates. They should have a Product Type ID of 7. The refunds are more likely for people who were double charged or weird things like that. Generally I don't think Apple gives refunds for iTunes purchases.

Yeah fraud or system error.

kcjones
Aug 4, 2008, 05:46 AM
Hey guys.... I would like to know what the "Royalty Price" column is on the "Sales/Trend Reports" section of iTunes connect. It seems to be the 70% of the share of the application, but in USD its less than 10%.

What does it say on yours?

I tried emailing iTunes ondemand but they didnt get back to me.

Thanks!

DipDog3
Aug 4, 2008, 06:17 AM
Hey guys.... I would like to know what the "Royalty Price" column is on the "Sales/Trend Reports" section of iTunes connect. It seems to be the 70% of the share of the application, but in USD its less than 10%.

Be careful. The “Customer Currency” and the “Royalty Currency” are not always the same.

Also for other countries beside the US, the royalty rate is not always 70%.

Nutter
Aug 4, 2008, 06:46 AM
Also for other countries beside the US, the royalty rate is not always 70%.

The royalty rate is always 70% of the customer price, net of sales tax.

jakerrz
Aug 23, 2008, 10:25 PM
Does anyone know about what time of day the new reports get posted. My app posted over 24 hours ago but still no reports generated, and I'm tired of checking every couple of hours. Are we looking at 12:00 midnight Cupertino time? Or something else? Thanks for any info you can provide this impatient guy. :D

CarlosH
Aug 23, 2008, 10:39 PM
Does anyone know about what time of day the new reports get posted. My app posted over 24 hours ago but still no reports generated, and I'm tired of checking every couple of hours. Are we looking at 12:00 midnight Cupertino time? Or something else? Thanks for any info you can provide this impatient guy. :D

In my case, it's like 2am. I am gmt-6

jakerrz
Aug 23, 2008, 11:12 PM
In my case, it's like 2am. I am gmt-6

Thanks CarlosH,

That would make it about 1am apple (cupertino) time or 5pm my time. Good to know ^^b

GabeJ
Sep 22, 2008, 12:57 PM
wait so if my report says there were 25 units and my app is .99

does that mean 25 people bought it? giving me around 17 bucks?

Pring
Sep 22, 2008, 01:48 PM
wait so if my report says there were 25 units and my app is .99

does that mean 25 people bought it? giving me around 17 bucks?

Correct.

captcanuk
Sep 23, 2008, 05:45 AM
Anyone who signed up recently and posted an app recently have a timeframe of when their "Sales/Trends Report" item showed up in iTunes Connect? I'm going on 5 days since app launch and nothing.

Pring
Sep 23, 2008, 05:48 AM
Anyone who signed up recently and posted an app recently have a timeframe of when their "Sales/Trends Report" item showed up in iTunes Connect? I'm going on 5 days since app launch and nothing.

Sales reports showed up immediately giving a daily summary of 50. No idea what other types of report are available, I only get 'Summary'.

nottooshabby
Sep 23, 2008, 10:42 AM
Anyone who signed up recently and posted an app recently have a timeframe of when their "Sales/Trends Report" item showed up in iTunes Connect? I'm going on 5 days since app launch and nothing.

YOu need to email them and tell them they aren't showing up. I had the same problem, and they emailed back right away and added it to my itunesconnect. For some reason it's not on by default for some people.

captcanuk
Sep 23, 2008, 03:29 PM
YOu need to email them and tell them they aren't showing up. I had the same problem, and they emailed back right away and added it to my itunesconnect. For some reason it's not on by default for some people.

I e-mailed them but go no response (it has been 5 days).

Nottooshabby:
Which e-mail address did you e-mail them at or what address did they respond from? Thanks for the info.

nottooshabby
Sep 23, 2008, 03:58 PM
I e-mailed them but go no response (it has been 5 days).

Nottooshabby:
Which e-mail address did you e-mail them at or what address did they respond from? Thanks for the info.


This is the one you want to use. iTunesAppReporting@apple.com

captcanuk
Sep 23, 2008, 07:19 PM
This is the one you want to use. iTunesAppReporting@apple.com

Thanks, that's who I e-mail Friday. I guess I just have to wait.

robotspacer
Sep 25, 2008, 10:46 AM
Very frustrating having to wait so long for this info, but at least I'm not alone. Hopefully they'll sort it out soon.

GabeJ
Sep 25, 2008, 03:06 PM
What are the actual trends for you guys. Do you guy a lot of buys the first day or is it steady throughout? I just got my app ChalkBoard (http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=291529644&mt=8) on sale and I am wondering if I'm going to get steady buys.

Also, I'm just want to make sure again, units means how many buys, correct? Thanks

Pring
Sep 25, 2008, 03:53 PM
I'm feeling generous so I'll share a graph, with numbers removed.

First three days on this graph are the end of my first week and a bit of sale. The next day is when my first update went up. That coincided with me posted localized app descriptions on the Stores. You'll notice that Italy (purple) and France (dark red) jumps up significantly after that. Sales overall jumped after the update but are dropping slowly.

http://www.dardansoftware.com/images/salesgraphredacted.png

robotspacer
Sep 29, 2008, 02:36 PM
captcanuk (or anyone else with problems), have you gotten your sales stats? My app's been up for 10 days now, and I emailed them about the stats a week ago. Still nothing. Very frustrating! I understand they're busy, but it seems like most people got their stats immediately, and most people with problems got it fixed pretty quickly.

captcanuk
Sep 29, 2008, 07:54 PM
captcanuk (or anyone else with problems), have you gotten your sales stats? My app's been up for 10 days now, and I emailed them about the stats a week ago. Still nothing. Very frustrating! I understand they're busy, but it seems like most people got their stats immediately, and most people with problems got it fixed pretty quickly.

Still don't have it fixed yet. I went to http://itts.apple.com and tried logging in there because that's where the reports are but that interface is broken after logging in so I e-mailed the e-mail address there and still, nothing heard back.

forcesteeler
Sep 29, 2008, 09:58 PM
Still waiting on mines. Damn apple has the worst developer support.

robotspacer
Sep 30, 2008, 01:54 AM
Thanks guys. I've been checking http://itts.apple.com too (found a mention of it elsewhere) along with https://itunesconnect.apple.com . I'm sure it won't help any, but if I still haven't heard from them tomorrow I think I'll try emailing again.

forcesteeler
Sep 30, 2008, 09:28 AM
After emailing everybody in contacts i finally got my Sales/Trends.

Damn it seems like they will NOT enable it unless you ask!.

Oh well tommorrow i will know my performance

robotspacer
Sep 30, 2008, 01:38 PM
Guh. The link finally showed up in iTunes Connect. I was so excited!! But I click it, it takes me to https://itts.apple.com ... and the form does absolutely nothing. I select a Vendor Name, the only option is (0), and it gives me the error "Invalid Vendor ID". Just like it's been doing for the past week.

forcesteeler: who did you email and how long did it take them to reply? captcanuk and I both emailed over a week ago.

forcesteeler
Sep 30, 2008, 03:23 PM
Dude did you read there email. You have to wait another 24 Hours before you can see result.

As to who i emailed. I emailed everybody in the Itunes connect. but my repy game back from ItunesAppReporting.

robotspacer
Sep 30, 2008, 03:29 PM
I never got an email! The link just appeared in iTunes Connect, they never sent any reply to me. Thanks though--hopefully I'll finally get some stats tomorrow. Kinda sounds like I'm only going to see today's numbers though, which would really suck.

mtgred
Sep 30, 2008, 04:58 PM
Same here. The Sales/Trends appeared tonight but not reply to email. Let's hope some stats will appear tomorrow.

captcanuk
Sep 30, 2008, 09:36 PM
Same here. The Sales/Trends appeared tonight but not reply to email. Let's hope some stats will appear tomorrow.

Same here... 7am PST.

robotspacer
Oct 1, 2008, 12:03 AM
It still doesn't work, but i'm getting a different form now at https://itts.apple.com ... Looks like it's almost there, it just needs some data. At least it's progress!

Pring
Oct 1, 2008, 04:03 AM
Anyone know when the monthly financial reports are meant to appear?

TripleJ
Oct 1, 2008, 05:45 AM
Anyone know when the monthly financial reports are meant to appear?

around the 10th-15th of each month for the month before :)
And as a few people have said before, the first day you get the daily stats part in your itunes connect, it won't actually show anything, you need to wait at least 24 hours for the next days numbers to come in. Today's ones seem a bit late, for some reason.

matthew858
Oct 1, 2008, 05:51 AM
Today's ones seem a bit late, for some reason.

Please Note: iTunes is aware that Piano report generation for the 30-Sept-2008 (Americas and Europe Region) is delayed. We apologize for any inconvenience, reports will be published as soon as generation is complete.

From itts.apple.com

TripleJ
Oct 1, 2008, 05:56 AM
Please Note: iTunes is aware that Piano report generation for the 30-Sept-2008 (Americas and Europe Region) is delayed. We apologize for any inconvenience, reports will be published as soon as generation is complete.

From itts.apple.com

Ah, Cheers :)

jstanier
Oct 1, 2008, 10:30 AM
I still find it odd that you have to email to specifically request this feature - I can't think of anyone that wouldn't find it useful!

I think I just missed the $250 mark for getting paid last month, so hopefully a financial report shall appear in a few weeks, hopefully.

GabeJ
Oct 8, 2008, 04:24 PM
I got my first finacial report today from the US. It is wayyyyyy less than what I expected. the sales/trend report show that I have sold almost 1000 apps. The financial report says Ive only made 245!???

Whats up with this!!!! Does itunes connect have a phoen number or something for me to call

cpatch
Oct 8, 2008, 04:31 PM
Did you take into account the fact that the report is only for 8/31 - 9/27? And the numbers will still be slightly less than your daily counts for those dates if this is your first report since it's counting cleared sales rather than downloads.

For example, my daily reports show a certain number of downloads during that period, the financial report shows 92% of those downloads as completed sales, and because of not hitting the $250 mark in a number of regions I'll end up only getting paid for 63% of those sales (or 58% of downloads).

Craig

firewood
Oct 8, 2008, 05:08 PM
It is wayyyyyy less than what I expected. the sales/trend report show that I have sold almost 1000 apps. The financial report says Ive only made 245!???

The trend report doesn't report sales, it reports downloads (including duplicate and repeated downloads by the same customer account). Did you include redownloads and app update downloads in your trend report count? You don't get paid for those.

You also don't get paid for anything falling under the $250 per region threshold, that gets carried over to some future payment.


.

GabeJ
Oct 8, 2008, 05:20 PM
The trend report doesn't report sales, it reports downloads (including duplicate and repeated downloads by the same customer account). Did you include redownloads and app update downloads in your trend report count? You don't get paid for those.

You also don't get paid for anything falling under the $250 per region threshold, that gets carried over to some future payment.


.

You can tell when the downloads are ones without payment because it shows he customer price is 0. My trend report says 363 preople bought one of my apps. The financial report says only 89 people bought it. Theres no way this is possible because one of my other apps has similar amount of downloads and it is far worse. I dont get it