View Full Version : refurbished iPod Shuffle problem

Sep 29, 2008, 12:52 AM
i bought a refurbished 1 GB iPod Shuffle last month and about a week in it started to act funny. it wouldnt mount in iTunes sometimes and i had to re-dock it about 10 times to get it to show. now when i plug it into my MacBook Pro my kernel panics :eek:.

here is what is says in Console right before it panics.

… kernel USBF: 911. 97 [0x2b16500] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of hub @ location: 0xfd100000)

when i plug it into the USB 1.1 port on my white Apple Pro keyboard iTunes recognises it fine and can sync but i get a message saying it will only sync at USB 1.1 speeds (understandable). ive tried different ports but it still happens (sometimes a system freeze instead of a panic, until i pull it out of the dock).

BUT when i plug in my older 4G iPod it is recognised and syncs fine in iTunes. whats the deal? is the iPod screwed or is there something wrong with my Mac? thoughts?

Ivan P
Sep 29, 2008, 07:07 AM
Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 2_1_1 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5F138 Safari/525.20)

If other iPods are detected and synced without problems (I'm guessing you used the same USB port for both iPods to rule that out?), than it sounds like a problem with the iPod itself.

Sep 29, 2008, 08:59 AM
thanks. yes i used the same USB port when testing my other iPod. i also tried all my other USB ports with the Shuffle and thats when i found out it worked with a USB 1.1 port.

Sep 29, 2008, 01:22 PM
call apple. if it's still under warranty they will replace it. Make sure you have your music backed up.

Sep 29, 2008, 09:43 PM
^ yeh thats what i was planning on doing but just wanted to check. its just annoying having to call Apple as its refurbished and shouldve been checked in the first place.

Sep 29, 2008, 09:51 PM
Perfectly understandable. I had a problem with a 3rd gen ipod i bought refurbished. it would lock up randomly and the only way to fix it was to let the battery die. Good thing it only would last 3-4 hours :p.

I called apple at about 7pm on a tuesday, had a box from DHL on my front porch at 9am wednesday, and had a new refurb ipod back at my house friday morning.

That one worked great.