$30 to fix an iPod that is under warranty.

[Koodauw]

Well with the arrival of my iPod Mini I thought it was time to send my 3rd gen iPod into Apple to be fixed. It is about 7 months old and has several problems. First the battery has worn down to about 5 hours, which I don't know if the constitues replacement or not, this I can live with. My main gripe is that I get the "Check Disk" error frequently when I sync it to my computer. It also will randomly skip chunks of songs while I am listening to it. Like 20 songs, it will just advance right past them. Oh yeah and the screen freezes up sometimes as well. I can still advance, but the song on the display wont change. Anyways, I filled out Apples online request for to send it in to be fixed. While it is still under warranty they told me it will cost me $30 to have to shipped to and from Apple. I think this is kind of a rip. $30 to get an item fixed under warranty??? I called Apple and they told me there was nothing they could do. Does anyone else think this is a bit ridiculous, or am I just making a big deal out of nothing?

[Phatpat]

I don't know if your issues constitute replacement, seems kinda borderline to me. If you have a local Apple Store you could try brining it in, they might do it for free.

[oldschool]

just phone apple, don't use the online thing...usually when i do that, and i'm not supposed to, they end up agreeing to service anyways.

And i sent my iPod in and wasn't charged anything...this could be because i'm in canada though.

[janey]

Originally posted by Phatpat
I don't know if your issues constitute replacement, seems kinda borderline to me. If you have a local Apple Store you could try brining it in, they might do it for free.
apple stores will do it for you for free :D very nice :D

[rock6079]

yes this happened to me to and it bugged the hell out of me. thought the warreny is a year the shipping warrenty is only 6 months (180 days). of course thats somewhere in the fine print.

really upset me

its these types of things that make me question my loyalty to apple. i feel i deserve free shipping with my warrenty for that 1 year period when ithink of how much i buy and support them

[Kwyjibo]

does applecare for the ipod extend that warranty?

[janey]

Originally posted by Kwyjibo
does applecare for the ipod extend that warranty?
one year i believe.

two in total.

[Kwyjibo]

Originally posted by übergeek
one year i believe.

two in total.

I meant the shipping warranrty, if you have applecare can you avoid that $30 fee?

[ZildjianKX]

Wow, this is a real jip... I had no idea... I've always hated Apple's cheap warranties... but this is really bad.

[SpaceMagic]

That sucks :p .. i'm waiting for a day when a company accepts responcibility for problems (especially when they can afford it) and realises that if it is loyal to its customers then they will be loyal back.

[ZildjianKX]

Does this apply to all Apple hardware past 30 days? If so, does applecare on the hardware remove the fee?

[kgarner]

I am about 95% sure that AppleCare covers the shipping and also covers other things not covered by the 1 year warranty. And this is really not that bad. Many manufacturers have a 1 year parts/90 days labor limited warranty. I don't know how long they cover shipping. At least you don't have to pay the labor with Apple. That would be much more than $30.