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markgodley
May 20, 2009, 04:41 AM
Hey,

I run a site using digital delivery, after a customer pays their item is sent to them via email. But hotmail is marking everyone of them as junk.

Any idea why this is happening or solutions?

thanks



design-is
May 20, 2009, 05:12 AM
Can we ask what it is you're sending them?

markgodley
May 20, 2009, 05:14 AM
Can we ask what it is you're sending them?

Sure, its pre-paid cards. i.e we scratch the card off and scan them in, when they customer buys they are sent a scanned copy of their card. Its fully automated.

edesignuk
May 20, 2009, 05:27 AM
Probably your mail gateways or domain hold a low ranking - meaning they're renowned for sending out crap.

Lookup (http://www.senderbase.org/).

markgodley
May 20, 2009, 05:36 AM
Probably your mail gateways or domain hold a low ranking - meaning they're renowned for sending out crap.

Lookup (http://www.senderbase.org/).

I put my link in that above link. Didnt bring any results my hosting company is xilo.net

edesignuk
May 20, 2009, 06:07 AM
I put my link in that above link. Didnt bring any results my hosting company is xilo.net

www.mxtoolbox.com -> xilo.net

Records:
mxf1.xilo.net 193.238.80.41
mxf2.xilo.net 193.227.247.41

SenderBase: mxf1.xilo.net (http://www.senderbase.org/senderbase_queries/detailip?search_string=193.238.80.41) & mxf2.xilo.net (http://www.senderbase.org/senderbase_queries/detailip?search_string=193.227.247.41)

They both have Neutral rankings actually, so although Microsoft might not use these lists for their spam filter exactly, it seems unlikely they'd differ greatly.

:confused:

markgodley
May 20, 2009, 07:00 AM
www.mxtoolbox.com -> xilo.net

Records:
mxf1.xilo.net 193.238.80.41
mxf2.xilo.net 193.227.247.41

SenderBase: mxf1.xilo.net (http://www.senderbase.org/senderbase_queries/detailip?search_string=193.238.80.41) & mxf2.xilo.net (http://www.senderbase.org/senderbase_queries/detailip?search_string=193.227.247.41)

They both have Neutral rankings actually, so although Microsoft might not use these lists for their spam filter exactly, it seems unlikely they'd differ greatly.

:confused:

So is there anything i can do?

edesignuk
May 20, 2009, 07:30 AM
So is there anything i can do?Nothing that I know of...over to someone else...

Consultant
May 20, 2009, 09:04 AM
In the product purchase page, mention something like this

Occasionally filters misclassify our emails. After purchasing, please add [email as image] to your address book and check your junk mail box in case it is misdelivered.

stndn
May 20, 2009, 09:08 AM
You can try to notify them regarding false positive (http://support.microsoft.com/kb/924951) and hope that they will lift the filter for you.

Just to be safe, you might want do the same for Yahoo! (http://help.yahoo.com/l/us/yahoo/smallbusiness/bizmail/spam/spam-45.html). I once did that for our e-mails and they are quite helpful in removing our address from their list.


-stndn.

XILO
May 26, 2009, 01:20 PM
www.mxtoolbox.com -> xilo.net

Records:
mxf1.xilo.net 193.238.80.41
mxf2.xilo.net 193.227.247.41

SenderBase: mxf1.xilo.net (http://www.senderbase.org/senderbase_queries/detailip?search_string=193.238.80.41) & mxf2.xilo.net (http://www.senderbase.org/senderbase_queries/detailip?search_string=193.227.247.41)

They both have Neutral rankings actually, so although Microsoft might not use these lists for their spam filter exactly, it seems unlikely they'd differ greatly.

:confused:

They're actually only inbound mail exchangers and do not deal with outbound email.

After doing some digging markgodley, the server you are on is listed as "Good" at Senderbase.

If you're sending mail from a web base script (i.e. PHP) try using SMTP instead of php mail() to pass to the mai server. Also try enabling SPF (which should already be on) and even DomainKeys - these can also both help.

It'll be a case of trial and error.. but if you need any more help, do drop a ticket on your account.