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MatthewCobb
Aug 23, 2009, 03:02 PM
My daughter's 8GB Nano 3G has started playing up. If you try listening/playing videos, it does nothing, and when it's connected to my Mac, it says it's connected but it doesn't show up on iTunes. I want to restore it, but can't if it can't be seen! I have tried rebooting the iPod and iTunes in various orders, but it makes no difference...



JediMeister
Aug 24, 2009, 01:53 AM
You said you have tried resetting the iPod, have you tried to manually place it into disk mode (http://support.apple.com/kb/HT1363), and then restoring?

This article (http://support.apple.com/kb/TS1410) may be of some help if you haven't exhausted all of its steps.

MatthewCobb
Aug 24, 2009, 02:40 AM
Thanks for those tips - I was able to get it into disk mode and restore the iPod.

I have restored, added a file, disconnected the iPod through iTunes and then selected language to set it up.

But
a) it still won't play the new file (either video or music - there's no sound/vision and the time slider remains at zero) and
b) it still just says connected without appearing in the iTunes menu.

I've repeated this a couple of times, to no avail. I've also tried with a different USB cable. And yes it is connected to the main USB port of the iMac.

Any other ideas?

Lukeyboy01
Aug 24, 2009, 08:21 AM
just take it too the apple store they shud fix it for free it seems to be a software issue you could try some other earbuds?

JediMeister
Aug 25, 2009, 12:39 AM
Anything that a restore of the device does not resolve, other than a settings issue introduced after the restore, of course, is gonna be a hardware issue. Unless the device is under warranty or AppleCare, you're looking at $99 or $129 depending on whether its a 4 GB or 8 GB model.