View Full Version : Home Sharing- alleged firewall problem (-3259)

Sep 19, 2009, 04:29 AM

I've had this problem since I first tried to share any content between libraries with iTunes 9. In fact, I noticed the same problem when I was trying to stream content to my Apple TV a couple of weeks ago.

So I have an iMac, MacBook Pro and Airport Extreme (802.11n) Base Station. Both Macs have Snow Leopard installed with iTunes 9. None have any third-party firewall software installed nor do they have the firewall turned on in System Preferences.

Here's the problem: when I try to share content from library to library, it doesn't happen. Specifically, I can initialise a connection between both computers so the other computer's library shows up in the sidebar in iTunes, but that's as far as it gets. When I click on said library, there's a 2 minute wait before the following message is displayed.

"The shared library "Liam's Music" is not responding. (-3259) Check that any firewall software running on either the shared computer or this computer has been set to allow communication on port 3689."

I've tried absolutely everything (including a direct Ethernet connection between both Macs- same error message). Most recently, I even verified port 3689 is open using the Network Activity app. If anybody could help me here, I would really appreciate it. I have so much content I want to share to my family's iPods, etc.


Sep 19, 2009, 04:10 PM
Hope this (http://support.apple.com/kb/TS2972) is some help. Also, what firmware is on the AirPort Extreme, 7.4.2?

Sep 21, 2009, 06:26 PM
I had a similar problem with a Windows PC, iTunes, and my AppleTV. I don't have my Mac handy to check exactly where you'd find a similar setting, but here's how I fixed the Windows issue and hopefully it helps.

Essentially, I had two instances of Bonjour installed/running. One that iTunes was listening on, and one that the AppleTV was trying to talk to. Both showed up in Control Panel/ Add-Remove Programs. I had to uninstall both instances of Bonjour, then uninstall iTunes, re-download and re-install iTunes. Re-installing iTunes included Bonjour, and once iTunes and the AppleTV were talking to the same instance, there were no more issues.

I backed up my iTunes library files before doing the uninstall/re-install, but iTunes didn't cause any issues and found the correct library when I re-installed.

On a Mac, Bonjour might be in either Applications or Utilities, but I've never looked so I don't know.

BTW, before I found the duplicate instance of Bonjour, I had uninstalled, re-installed, and updated iTunes to try to fix the issue without success. I had to manually handle Bonjour before re-installing iTunes would work.