apple care question

When I bought my Macs, I bought AppleCare with them at the Apple Store, and there was no separate registration. They simply associate it with your items, for which they already know the serial numbers.

So, I guess, there is a registration process, but it's taken care of for you.

At least, that's the way it has worked for me. My last purchase was last year.

This assumes you buy AppleCare at the same time.If you get it later, you'll need to go through some sort of registration process to let them know the items you're associating it with.

I bought AppleCare just 6 days before my 12 month warranty was due to expire, so I did it differently and had to call them.

I called the number that is supplied in the AppleCare box, you are then required to give the AppleCare number, and then the product serial number for your Mac, I think there's a couple of other details as well, but it takes like 5 minutes to register.

Only buy AppleCare if you're sure you're going to be keeping your Mac for more than a year, otherwise it is a waste of money. It'll improve your resale value, but you'll be buying it basically to GIVE to someone else.

just so long as the powerbook and display are on the same receipt then you should be all set.

iGAV said:

Only buy AppleCare if you're sure you're going to be keeping your Mac for more than a year, otherwise it is a waste of money. It'll improve your resale value, but you'll be buying it basically to GIVE to someone else.

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I'm pretty sure that the only way to get AppleCare on a monitor is to get it at time of purchase with a CPU. In that case, it definitely makes sense, as you get the monitor warranty effectively for free, whereas you can't get it at all otherwise.

jsw said:

I'm pretty sure that the only way to get AppleCare on a monitor is to get it at time of purchase with a CPU. In that case, it definitely makes sense, as you get the monitor warranty effectively for free, whereas you can't get it at all otherwise.

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All displays come with the standard 1 year warranty, to extend it to 3 years with AppleCare the display has to be on the same receipt as the computer. You don't need to buy all 3 at the same time, you can buy AppleCare at any point in the 1st year.

If you are purchasing at the Apple Store already. It just makes the whole process much easier to purchase AppleCare at the same time. Then the staff person can get you all registered during the check out process.

m.r.m. said:

yeah i think so too, but will apple care then be valid for 3 years or just 2?

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AppleCare is a separate 2 year EXTENSION warranty, starting from day 366 of owning your mac. Your computer is always covered for the first year.

If you buy AppleCare at the outset, your computer is protected for 3 years. If you wait til day 361 to purchase AppleCare - you are still covered for 3 years, you just put off the $$$ for Applecare for a little less than a year.

carletonmusic said:

AppleCare is a separate 2 year EXTENSION warranty, starting from day 366 of owning your mac. Your computer is always covered for the first year.

If you buy AppleCare at the outset, your computer is protected for 3 years. If you wait til day 361 to purchase AppleCare - you are still covered for 3 years, you just put off the $$$ for Applecare for a little less than a year.

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The Apple warranty is in two parts. A 1 year parts and labor, and 90 days support. AppleCare extends the 1 year parts and labor to a total of three. On support it also extends to three, but if you don't have AppleCare on day 92 lets say - then you pay for the support. Untill of course you buy AppleCare.

With a resource like Mac Rumors, many support issues seem to be handled well by the members here.

Chip NoVaMac said:

The Apple warranty is in two parts. A 1 year parts and labor, and 90 days support. AppleCare extends the 1 year parts and labor to a total of three. On support it also extends to three, but if you don't have AppleCare on day 92 lets say - then you pay for the support. Untill of course you buy AppleCare.

With a resource like Mac Rumors, many support issues seem to be handled well by the members here.

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Just to clarify - if you haven't purchased Applecare and you need PHONE support - you have to pay for it. You still get full parts and labor in the first year. The only down side to not buying AppleCare at purchase time is that you lose out on phone support after 90 days. You can post problems here; if we can't help - call Apple and buy the AppleCare extension - then you can get phone help too, and you've lost nothing except a day's time.

carletonmusic said:

Just to clarify - if you haven't purchased Applecare and you need PHONE support - you have to pay for it. You still get full parts and labor in the first year. The only down side to not buying AppleCare at purchase time is that you lose out on phone support after 90 days. You can post problems here; if we can't help - call Apple and buy the AppleCare extension - then you can get phone help too, and you've lost nothing except a day's time.

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Thanks, a bit fuzzy today.

Why do you have to purchase the monitor and the computer at the same time for the care to cover the monitor? If you purchase the apple care later and just call in and enter you serial numbers, how will they know when you bought the computer and monitor?

debo said:

Why do you have to purchase the monitor and the computer at the same time for the care to cover the monitor? If you purchase the apple care later and just call in and enter you serial numbers, how will they know when you bought the computer and monitor?

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They will still be able to track the serial numbers to the date of purchase. At the point of waiting to purchase the AppleCare then you are still at the discretion of Apple.

debo said:

Why do you have to purchase the monitor and the computer at the same time for the care to cover the monitor? If you purchase the apple care later and just call in and enter you serial numbers, how will they know when you bought the computer and monitor?

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Yep, Apple makes a big deal about these being purchased at the same time - on the same order/receipt. AppleCare will NOT be honored if you purchase the monitor 1 minute before, or a minute after. It makes sense for both parties; Apple gets you to buy more at once, and the customer gets 3 years coverage on a monitor for the same price as covering the computer.

I've been really stupid. I only noticed my warranty on my powerbook expires tomorrow... yesterday. I ordered the applecare from the store yesterday. But if it arrives and I want to register it AFTER my warranty expires - am I screwed?

Hob

bump, same question as the last one....

hob said:

I've been really stupid. I only noticed my warranty on my powerbook expires tomorrow... yesterday. I ordered the applecare from the store yesterday. But if it arrives and I want to register it AFTER my warranty expires - am I screwed?

Hob

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Call Applecare directly ASAP. They are very accommodating, and the intent you had can most likely be worked around by them.

True- If your DOP is before the Origional Warranty is expired, then the AppleCare team will be able to enroll your unit for you.

Another note- Why buy the AC Agreement from Apple when most independant Resellors and Service Providers who sell it will give you a better deal...for instance, Apple Sells for an iMac between $150 and $169. I can sell it for less Just a thought.

And no I cannot tell you what that price is, I would be in breach of contract with Apple..I guess