zaggsparq

[Resist]

Could this be what I need for my iPhone? http://www.zagg.com/accessories/zaggsparq.php

[Daremo]

Wow. 6000 mAh. I like this design too, not needing another power cord to charge the battery, and two USB ports is fantastic.

$99 is a bit steep, but this could very well be the battery I want to travel with as well.

Nice find!

[Resist]

I agree the $99 price tag is a bit much and this is the introductory price. The regular price is $130, so if I won't pay $99 I certainly won't pay $130.

What is it with this price point? The Owle Buba did the same pricing scheme.

[FearlessFreep]

FWIW, everything from Zagg (including Invisible Shields) is 50% off for today (http://www.zagg.com) only, making the ZaggSparq only $50. 6000mAh plus the convenience of having dual USB ports was enough for me so I ordered one. Should be exactly what I need.

[Resist]

I took advantage of the 50% off deal as well and ordered 2 Zagg Sparq's. Hard to pass up at that price.

[Daremo]

I'm crushed I missed this sale. That's what I get for being out of town! :(

[ZipZap]

I got one too. IN fact got some earphones to try. 50% off is significant

[Resist]

My Zaggsparq's arrived today. One of them has some gouges on the top of the unit. I'm kind of bummed out but have emailed them about it. Also, I'm not to pleased with the gloss black surface as it shows defects, fingerprints and scratches very easily. When will companies stop designing hand held products with glossy surfaces? Another thing that kind of bugs me about this product is the LED's are amber, I would think they would be green like the box picture shows them.

I guess none of this matters as long as this device works as advertised, plus they only cost me $50 each, so I shouldn't complain to much.

As soon as mine is fully charged I will test it out and report back.

[sidewinder]

You want Wow? Look here:

http://www.imaxpower.com/product-p/imp880.htm

8800mAh@5V

That's serious power....

S-

[Daremo]

My Zaggsparq's arrived today. One of them has some gouges on the top of the unit. I'm kind of bummed out but have emailed them about it. Also, I'm not to pleased with the gloss black surface as it shows defects, fingerprints and scratches very easily. When will companies stop designing hand held products with glossy surfaces? Another thing that kind of bugs me about this product is the LED's are amber, I would think they would be green like the box picture shows them.

I guess none of this matters as long as this device works as advertised, plus they only cost me $50 each, so I shouldn't complain to much.

As soon as mine is fully charged I will test it out and report back.

Anytime you want your $50 back, I'll take the gouged one! :)

[Resist]

Sorry but one is to be given away as a gift and the other is for me. :)

[Resist]

I'm kind of bummed out, I just got the new Flip Mino and I can't get it to plug into my ZaggSparq, WTF?


UPDATE: I checked online and found others that said the Flip models starting with M2 have this problem. More so when trying to plug into Macbooks. Sounds like Flip will send you an adapter of some kind, so I emailed Flip. How can they screw up making a USB plug? It's been a standard for many years for crying out loud.

[ZipZap]

So I have been using the sparq for a few days, and for something that is suppose to have won an innovation award, I found some issues:

1. When plugged in there is no way to know its actually charging.
2. There is no indication when the charge is complete.
3. The Zagg instructions say charge for 9 hours every time, which seems more like a stop gap. Some times you dont need 9 hours... expecially with Lithium Ion batteries.
4. The case is shiny and slick, and not something for the pocket or built for durability (scratches).
5. Seems to drop off of 4 lights (full charge) pretty quick. In fact, I played online poker with my phone attached (on wifi) for 1 hour and it was down to 2 lights...so there really is not good way to know what you have left. 2 Lights means 50% to me. My phone was not at zero...it was at about 50% when I plugged it in.
6. The case looks like it would shatter if dropped.

I do like the USB approach because most every device today comes with a USB cable.

Anyway, at $49 its probably a keeper. At $69 not sure...not worth 99 or 129 when there are other choices.

[Resist]

I agree with all your points. I certainly would not pay $69 for it. Glad I got it for $49 though.


I finally got my Flip Mino to plug into my Zaggsparq by pushing some pins inside it down a bit.

[Daremo]

So I have been using the sparq for a few days, and for something that is suppose to have won an innovation award, I found some issues:

1. When plugged in there is no way to know its actually charging.
2. There is no indication when the charge is complete.
3. The Zagg instructions say charge for 9 hours every time, which seems more like a stop gap. Some times you dont need 9 hours... expecially with Lithium Ion batteries.
4. The case is shiny and slick, and not something for the pocket or built for durability (scratches).
5. Seems to drop off of 4 lights (full charge) pretty quick. In fact, I played online poker with my phone attached (on wifi) for 1 hour and it was down to 2 lights...so there really is not good way to know what you have left. 2 Lights means 50% to me. My phone was not at zero...it was at about 50% when I plugged it in.
6. The case looks like it would shatter if dropped.

I do like the USB approach because most every device today comes with a USB cable.

Anyway, at $49 its probably a keeper. At $69 not sure...not worth 99 or 129 when there are other choices.

No charging indication, no indication when it's fully charged, and the lights being off telling you how much is left... This is major failure. I'm actually glad I didn't pick this up now knowing this. Thanks for the update!

[iTouch.lover22]

Could someone please indicate the size of this thing compared to the iPhone/iPod touch? If possible, photos would be nice :D Thx

[Resist]

Compared to the iPhone, the Zappsparq is shorter, wider and thicker. Pics and dimensions are on the Zagg site.

[Resist]

Well I might be the first person with a Failed Zaggsparq. One of mine will not charge my iPhone anymore. The Zaggsparq was fully charged. When I used my other Zaggsparq, it had no problems charging my iPhone. Thankfully Zagg is replacing the device. I should have known better than to be an early adopter. It makes me wonder how long my other Zaggsparq will last before failing.

[cat-size]

I registered for these forums for the sole purpose of reporting my miserable experience with the Zagg Sparq.

I also took advantage of the 50% off deal, and bought a Sparq. Straight from the box, it would not charge my devices, even when it was plugged directly into the wall, and after charging overnight had four out of four lights on. I sat on hold for 75 minutes waiting for a customer service rep to tell me that it must have been a DOA unit, that on rare occasions this happens, and that she would very sweetly offer to send me another one. Weeks later I finally get my replacement (to be fair, the holidays were in the middle of that period) AND THIS ONE IS DOA TOO. Now I have to sit on the phone for another hour and a half and go through the same silly dance to get yet another replacement, and I haven't even gotten the chance to send the first DOA Sparq back yet.

DO NOT BUY THE ZAGG SPARQ. Even at 50% off, this thing has been more trouble than it was worth.

EDIT: It's not actually "ZAGG Sparq", but to make the already juvenile spelling and capitalization even more annoying, I just realized that it is "ZAGGsparq", all in one word. And yes, the lights on both of my "ZAGGsparq" units are amber, not green. And yes, I was put off by this too. And no, no amount of friendly (but slow) customer service can make up for crappy products.

[Resist]

Glad to see I am not the only one with a faulty Zappsparq. Not sure I understand why some are defective, it's not rocket science to design a battery backup.

I really want this product to work, but if it turns out to be a big fail, then I hope to get my money back and I'll get something like a Richard Solo product.

[MZRiley]

I too am among the growing list of dead sparq owners ... 1st one: won't charge iPhone 3Gs, iPhone 3G, or iPod touch 2g ...replacement: same deal. Both right out of the box. They're now going to send me a 3rd and emailed me a prepaid UPS return label to send back the other 2. They want to test mine to see why they're not working with iPod / iPhones because they said they had only not been working with other devices? Something about phones like Blackberry etc having to be off of power save mode before they would charge? Who knows, I'll wait another 2 weeks to receive my 3rd sparq and will report back. Between this and the Samsung HT-BD8200, I'm really not batting well on just-released electronics ... from now on I'm waiting until at least 2nd gen electronics before purchasing!!

[Resist]

We should do a poll to see how many Zaggsparqs are failing.

[Resist]

Received the replacement Zaggsparq and so far it seems to work. Hope it lasts.

[cr8]

I purchased the ZAGGsparq during the holiday sales and I happened to order mine on phone while I was getting my InvisibleSHIELD replaced. I got 30% off on top of the $69.99. I got mine last monday.

The charging lights were confusing -whether it was done or not. I was weird how it would have 3 lights and then 4. When I have charging my Motorola Droid for 1-2 charge, there was 1 light. After I unplugged the USB, it had 2 --but didn't charge my phone or my iPod.

I let it charge until the four lights appeared, but it wouldn't charge my devices. Strangely, my USB fan was able to run. In comparison to the 'sound of power' the computer USB port was much stronger than the ZAGGsparq.

So, I'll be contacting ZAGG for a replacement.

-----------

The ZAGGsparq finally drained out after 3-4 days using a [novelty] USB fan. I charged it until the four lights, then the device now charges normally. It seems to refill battery power 3-4 times, not from near empty, and probably tops it off time-to-time when it's still connected. I tried the USB fan test again and it sounds normal like my computer USB port.

I have yet to contact ZAGG about it.

[Resist]

You don't do the charge until you see 4 lights. The charge should be for 9 hours. But I agree I don't like their light system. The unit should have one light, which should show red until the unit is fully charged up, then it should go to green. Looks like Zagg took the least expensive why to make this thing. I'm not really that happy with mine so far, just like I was with their InvisibleSHIELD product. I doubt I will purchase anything else from Zagg.

[ZipZap]

My Unit was not working properly.

Did the 9 hour charge and got 4 leds
Let the unit sit for 2 days....3 leds lit.
Charged iphone from 16%....2 leds lit
Charged iphone again from 18 % 1 led lit
Let unit site for 2 days...not led's lit

The are sending a replacement. Note sure I can trust this unit with all the reports of issues.

[MZRiley]

Well, new replacement came today much faster than expected .. plugged it in and lo and behold everything is charging ... I'll report back if anything starts to go south. Fingers crossed! :)

[Resist]

I am watching my replacement Zaggsparq closely for how long its shelf life is for holding a full charge. It would be pointless to have this device as a backup if doesn't hold a charge very long, especially since it takes 9 hours to charge it up.

Could you imagine, 9 hours to charge it up to 4 lights, then put it in your car. A day later without using it, its down to 3 lights, another day down to 2 lights and so on. A week later you need it to charge your iPhone and the Zaggsparq is dead. I would be so freaking pissed!

[Daremo]

Zagg was kind enough to send me a Zaggsparq for my review blog, and it arrived today. I have it charging for the first initial 9 hour charge now. It has two more hours left before I try it out with different devices to see how it works. I'll post my thoughts on this soon.

[BlinkingLeds]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_2 like Mac OS X; sv-se) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7D11 Safari/528.16)

Got mine monday. Charged for aprox 10 hours, plugged in my iPhone nothing, plugged in another device nothing, plugged in every device I own, none of them would charge using the Zaggsparq. I live in Sweden so I suppose a replacement case will take a few weeks.

[cr8]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_2 like Mac OS X; sv-se) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7D11 Safari/528.16)

Got mine monday. Charged for aprox 10 hours, plugged in my iPhone nothing, plugged in another device nothing, plugged in every device I own, none of them would charge using the Zaggsparq. I live in Sweden so I suppose a replacement case will take a few weeks.

Does the LEDs still light up if there's any charge?

I had that same problem, except it happened on the 2nd charge. Nothing actually charged until I used a USB powered fan. It had a weak sound to it compared to a full powered USB. Then the fan to run until it drain out the ZAGGsparq (2-3 days). I recharge it and seemed to work for me. Maybe you have some novelty USB item that would help drain it out.

[Resist]

After charging up my replacement Zappsparq for the second time, it won't charge my iPhone. I even tried to charge an iPod Touch with it and nothing.

Are you kidding me Zagg?

Even this reviewer had problems with the Zaggsparq. http://www.wayneschulz.com/2010/01/zagg-sparq-promises-4-iphone-recharges-can-it-deliver/

[ardent73]

I've had the Zaggsparq for just about 3 weeks and it's already dead! Three charge/discharge/recharge cycles and nothing but amber LEDs!

I'm getting a refund less shipping:
>>Thank you for contacting ZAGG, where we are Zealous About Great Gadgets! <<

More like Zero-quality Always Gonna Getcha...

Why is it that every non-Apple iPhone accessory has the approximate MTBF of toilet paper?

Seriously.

[BlinkingLeds]

Only sign of life I'm getting is the leds when i push the button.
And since I have to pay for return shipping from Sweden myself I probably wont bother. I thought buying such a premium priced batterypack would guarantee a premium product and customer support. Ah well I'm not going to buy anything else from Zagg anymore.
Now off to write about my experiences on twitter and facebook.

[mas90guru]

Only sign of life I'm getting is the leds when i push the button.
And since I have to pay for return shipping from Sweden myself I probably wont bother. I thought buying such a premium priced batterypack would guarantee a premium product and customer support. Ah well I'm not going to buy anything else from Zagg anymore.
Now off to write about my experiences on twitter and facebook.


Another interesting feature of my Zagg Sparq is that it actually drained my Nexus One -- twice. It's as if the Nexus battery was being used by the Zagg to replenish itself overnight.

[BlinkingLeds]

Another interesting feature of my Zagg Sparq is that it actually drained my Nexus One -- twice. It's as if the Nexus battery was being used by the Zagg to replenish itself overnight.

Seriously?!!! Thats insane.
I wouldnt mind the pricepoint if it delivered what Zagg promises.

[Resist]

Lets make sure everyone here having a Zaggsparq problem contacts Zagg to express your displeasure.

[Daremo]

So far, I have not had any issues like these with the unit they sent me. I've been using it to charge my iPhone, just to keep using the ZaggSPARQ. I will need to recharge the Zagg soon, and I'll see if it dies on the second charge like some of you. So far, so good.

[ZipZap]

Well I did get a replacement.

I charged it up for 24 hours. 4 leds lit.

I then did nothing with it...3 days later 3 leds lit.

I have requested and RMA and I am sending back both units.

[BlinkingLeds]

I have decided to order another battery pack of a different brand.
I'm leaning towards the eneloop or some Richard solo product.

[ZipZap]

I have been using the IMP500 and so far its worked well...

My only real gripe is a short warranty of 6 months. They claim its a high quality battery but then only offer a 6 month warranty. The owner indicated it was the high cost of importing and returing bad batteries to China.

To me that really says he has no confidence in them after 6 months. So draw your own conclusions.

[Resist]

So now Zagg is telling me I have return my Zaggsparq first before they will sent me another replacement. WTF! The first time this happened they sent me the replacement first and then I sent them the defective one.

Initially I purchased two Zaggsparq's and only one of then had issues. Now the other one went from 4 LED's to 3 LED's in only a day, with non use.

I sure hope ZAGG is reading this forum.

[mas90guru]

I requested a refund yesterday. The web site say's to expect some delay. If I don't hear from Zagg by Friday I'll have my credit card deal with it.

Total disappointment with Zagg.

[hugbear]

I used this product 4 times worked fine, then it charges but wont charge the iphone. I requested a replacement what I am annoyed with is, I paid 70.00 for the item, which was reasonable, then I have to pay another 25.00 to return it to the usa, I am in australia, its now a very dear product and I am far from impressed

[autostop]

I bought this device and it physically broke when i attempted to charge it. The prongs must have locked internally and snapped. I would not recommend this product to anyone at this point. ZAGG needs to address this issue in the next generation build.

I cannot attest to the ability of this device to hold a charge. The other posts don't give me too much hope.

Also: The flip-out prongs are longer than the recessed slots they're supposed to fit in. If you've used the iPod and Mac chargers, you've seen this flip-out style. Apple does it correctly and the prongs rest below the surface. ZAGG seems to have a lower quality build threshold and the prongs protrude.

[mas90guru]

My Zagg Sparq took my Google Nexus one from a 30% charge to 13% charge (http://www.wayneschulz.com/2010/01/zagg-sparq-charger-takes-nexus-one-from-30-to-13-in-under-2-hours/) in a little under 2 hours.

That's right - it actually sucked power OUT of my phone...

[holyindian]

4-5 months into using IMP500, using it religiously everyday. Never gave me any problems. Delivered what it promised.

[Resist]

I just received an email from Zagg and was told my replacement won't be available until sometime in February because they have redesigned the Zaggsparq. I bet they had a high failure rate with this current version because it is to soon for a radical design change. The new one will be called the Zaggsparq2, which makes me wonder if the appearance of it will also change.

[BlinkingLeds]

Zagg knows their sparq is a sub par product obviously. But stil no goodwill from them towards us screwed customers.

[ZipZap]

It needs to get smaller, and have a power switch.

I doubt the sparq won a real design award...probably a paid for award.

[Daremo]

I have to say, for all the negatives about the Sparq, the unit I received for review has been solid. No issues at all. I will keep using it (while keeping my IMP in my bag just in case).

Here's my thoughts on it, including video...

ZaggSPARQ Review (http://metalheadreview.wordpress.com/2010/01/14/zaggsparq-battery-back-up/)

[Resist]

I have to say, for all the negatives about the Sparq, the unit I received for review has been solid. No issues at all.After you recharge the Zaggsparq a few times then see how well it holds up. Both of mine that failed, worked great until they were recharged a few times.

[Resist]

Well now it looks like the second Zaggsparq I originally purchased back in December is now also not charging devices. Freaking amazing. Guess I have to send this one into Zagg as well. Hopefully the Zaggsparq2 will be an improvement that actually does what Zagg says it is supposed to do.

[ZipZap]

I have to say, for all the negatives about the Sparq, the unit I received for review has been solid. No issues at all. I will keep using it (while keeping my IMP in my bag just in case).

Here's my thoughts on it, including video...

ZaggSPARQ Review (http://metalheadreview.wordpress.com/2010/01/14/zaggsparq-battery-back-up/)

I assume your follow-up review will present all of the issues documented on this and other threads.

Also, I'd like to see some substatiation and circumstances for 4 charges. Are they charges from 0 with the phone on or off. What settings are needed on the phone to achieve 4 charges. Not picking on Sparq, I would sure like to see the same thing for the IMP500.

[Daremo]

I assume your follow-up review will present all of the issues documented on this and other threads.

Also, I'd like to see some substatiation and circumstances for 4 charges. Are they charges from 0 with the phone on or off. What settings are needed on the phone to achieve 4 charges. Not picking on Sparq, I would sure like to see the same thing for the IMP500.

I've been using this as my primary source of charging here at home, to really put it to the test. My iPhone, iPod touch, Nano, Bluetooth headphones, and wireless bluetooth headpiece. I'm just trying to toss everything at it, to keep draining it down, and recharging to see if I can get it to fail. I'll keep you posted!

[wienguy]

I just went through my 4th Zagg Sparq in 6 weeks and just notified Zagg for another replacement.

The USB ports stop working after a few days.
Avoid this unit at all costs!!

[Resist]

Get this, Zagg is now telling me I have to pay the shipping cost to return my defective Zaggsparq, which was one of two that I had purchased in December. I have already had to replace one of them, twice now. Both times Zagg covered the return shipping costs, as they should.

The initial Zaggsparq release apparently has a high failure rate and the reason for the up coming redesign. Lets hope the Zaggsparg2 releasing in February, actually works.

Now take care of your customers Zagg! Don't make us pay to return a product that is defective and should never have been put out to market in the first place. It is clear you released it early for the Christmas revenue. Now I have to pay to ship it back....really?

Do the right thing Zagg!

[tm.chen]

Krapz....mine is coming in either today or tomorrow. Hopefully I don't get a lemon.

[ZipZap]

Get this, Zagg is now telling me I have to pay the shipping cost to return my defective Zaggsparq, which was one of two that I had purchased in December. I have already had to replace one of them, twice now. Both times Zagg covered the return shipping costs, as they should.

The initial Zaggsparq release apparently has a high failure rate and the reason for the up coming redesign. Lets hope the Zaggsparg2 releasing in February, actually works.

Now take care of your customers Zagg! Don't make us pay to return a product that is defective and should never have been put out to market in the first place. It is clear you released it early for the Christmas revenue. Now I have to pay to ship it back....really?

Do the right thing Zagg!

How long has the redesign been in the works? Did Zagg continue to sell a defective unit?

[Resist]

How long has the redesign been in the works? Did Zagg continue to sell a defective unit?If you read this thread from the start, you will see I stated when I was informed by Zagg that they will be releasing the Zaggsparq2 in February. I have no idea how long they have been working on the newer design, but the first Zaggsparq was just barely released prior to Christmas 2009. So clearly the second design is being released to correct the failures of the first design. I doubt Zagg has continued to sell the first design because they are telling me I have to wait until February to get one of my replacements under warranty.

But I am extremely upset that Zagg is making me pay to ship the second Zaggsparq (from my original December order), after it failed just like my other Zaggsparq did. This other unit failed, was replaced, fail again and I am now waiting for it to be replaced again as well.

[ZipZap]

They continued to sell through the end of the year...so I believe they have sold a unit they know to be defective.

I have received nor seen any correspondance regarding a new version and I think that everyone who has complained should get a new one no questions asked.

I returned my original and my replacement for a refund. I was fortunate to have bough the at xMAS so the expended return was in effect. I help my UPS return label and tried the second. When it failed, I send both back using the label.

[Resist]

My Zaggsparq saga continues. Now Zagg sent me a UPS return label, so I don't have to pay for the return shipping. They also suggested plugging in my failed Zaggsparq for 10 seconds in an electrical outlet and then unplugging it, this is supposed to reset the Zaggsparq. This procedure did nothing to fix mine but may be worth trying for others here.


And about the the new Zaggsparq release, this is what Zagg emailed me a few days ago:

I am happy to inform you that we have re-engineered the ZAGGsparq for better performance. The ZAGGsparq is out of stock, but we expect to be getting a shipment of the ZAGGsparq2 in February and we do not have an exact date.

Their statement of "re-engineered the ZAGGsparq for better performance", is more likely to correct all the failures.

[Resist]

Seeing more and more Zaggsparq failures.


http://www.youtube.com/watch?v=ormmLRc-Kfw

http://www.wayneschulz.com/2010/01/zagg-sparq-promises-4-iphone-recharges-can-it-deliver/

[Daremo]

So far, after a few full charges on the Zaggsparq, it's still changing my units fine. No failure, YET. The only thing I do notice, is even one hour after a full charge (even for 10+ hours) the LEDS drop from 4 to 3 lit. I'm not sure if it's just an LED issue, or if the sparq is actually losing it's charge.

[Resist]

The only thing I do notice, is even one hour after a full charge (even for 10+ hours) the LEDS drop from 4 to 3 lit.All of mine did this same thing as well. I bet you only get a few more full charges of the Zaggsparq before yours fails.

[MZRiley]

After 2 full charge cycles, my 2nd replacement will no longer charge our iPhones ... had emailed Zagg previously to ask if original sparq owners would be given a deep discount on sparq2 or if we would get our replaced and this is all they replied:

"We are offering a warranty replacement for anyone that has the item and it is now defective. We will replace under the warranty for the new version."

Sooooo if yours is working fine and dandy and then craps out a day after warranty is up you're up the creek. With the failure rate on these things they should all be recalled and replaced with the "new" version .. hell, these only came out in December right? And to already have a new model? ::sigh:: Isn't is ironic that the day after they send me that this one kicks the bucket. Just sent another trouble ticket to zagg requesting a prepaid shipping label and a no charge sparq2 ... will let you all know what happens ....

[Resist]

With the failure rate on these things they should all be recalled and replaced with the "new" version .. hell, these only came out in December right?I totally agree with you!

[ZipZap]

As soon as V2 is out make a request for warranty replacement. Its not like they are really going to test you unit. With the failure rate, you'll get a no questions asked replacement.

[Resist]

Here is the latest word from ZAGG about the Zaggsparq issues:

We have traced the problem of the ZAGGsparq to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished product. The ZAGGsparq 2 will solve the charging problem by sourcing the part in question from a different manufacturer.

Would be nice if ZAAG used this time to add an LED on the unit to let us know when the Zaggsparq is fully charged while plugged into an electrical outlet.

[Daremo]

Update:

After fully charging the ZAGGsparq for 10 hours, I let the unit sit and have not used it for 7 days. After 7 days, the unit is down to 2 LEDs. It still changes my iPhone and iPod Touch, but I just don't know yet if these LEDS are accurate, and this really leaked / drained 50% of it's charge in 7 days. If this is true, this is a complete failure. THe ability of charging the unit to full, and tossing it in my bag, I need to know this unit will be charged and ready to go when I need it. I'm going to see how many full charges I get out of this, with only 2 LEDS after 7 days of non use on a full charge.

[Resist]

Why are you charging it for 10 hours? They say to charge it for 9 hours. I doubt this device has built in overcharge protection.

But I bet if you run it through a few more cycles it will fail completely.

[Daremo]

Why are you charging it for 10 hours? They say to charge it for 9 hours. I doubt this device has built in overcharge protection.

But I bet if you run it through a few more cycles it will fail completely.

I was told by my contact at ZAGG that this is completely safe, and fine to do, and won't harm the unit. Just for the hell of it, I just sent a message to their support asking this question again.

They couldn't possibly expect you to set a timer to remind yourself of exactly 9 hours, to unplug the device. People can't always determine where they might be in exactly 9 hours.

[Resist]

They couldn't possibly expect you to set a timer to remind yourself of exactly 9 hours, to unplug the device. People can't always determine where they might be in exactly 9 hours.I agree but their instructions with the device said nothing about the unit having over charge protection. I would think all devices have this by now, but they don't.

[Daremo]

I agree but their instructions with the device said nothing about the unit having over charge protection. I would think all devices have this by now, but they don't.

With the failure rate of this unit being so high, I wouldn't doubt this one bit, but I HOPE they were smart enough, especially with a 9 hour charge time, to have overcharge protection.

I tell you what, since I was sent this for review, and if the support email comes back with a message saying it's safe to leave it plugged in longer then 9 hours, I'm going to put this to the test. I'll really see just what it can take, and how well it holds up. Honestly, other then the LED issue, I've had zero problems with charging.

I'll take any suggestions from people, other then obviously damaging it on purpose, but if you can think of ways I can push this to the max, let me know, and I'll do it.

[fireman54]

I tell you what, since I was sent this for review, ...

Do you really think they would send you a unit for review that may fail? You, my friend got the cream of the crop. The rest of us got the fodder and failures.

[Daremo]

Do you really think they would send you a unit for review that may fail? You, my friend got the cream of the crop. The rest of us got the fodder and failures.

Honestly, I don't see how they would be able to test the unit for a possible failure, especially if the internal part is the cause of the failures as they say. I'm still having issues with the LEDS not being accurate, but they just sent me an interesting email. It seems that the unit will lose 1% of it's charge per day, according to ZAGG. The other suggestion was to drain the unit when you won't be using it for awhile, to preserve the battery life. This was not even close to answering my actual questions, so I re-submitted my questions.

[Resist]

ZAGG did tell me the units they tested in house did not have the failure issue of the part failing. So I assume those same units had been sent out for many reviewers to play with. Although, I have read some reviews where had the same failures many of us have had.

[Daremo]

I got my response on leaving the unit plugged in longer then 9 hours. This is what they sent me...

"Thank you for contacting ZAGG, where we are Zealous About Great Gadgets! My name is Stephen and I appreciate the opportunity to assist you.

Per our designers, leaving your ZAGGsparq in the outlet longer than nine hours will have no effect to the product. If you have any other questions, feel free to contact us again."

[tm.chen]

Gone through 2 full cycles now and my unit loses 1 LED after leaving it alone for a day or so. Hope this is not a sign of things to come.

[Resist]

Hope this is not a sign of things to come.At least yours still charges your devices. I purchased two Zaggsparq's back in December, returned them both for failure to charge my devices. So here I sit without replacement Zaggsparqs or the money I paid for them.

At this point in time, I am not a big fan of ZAGG and most likely will never purchase anything from them again.

[tm.chen]

The blardy thing just died. I cant get it to charge from either of the ports even though it is still 3/4 full.

[ZAGG Cust. Svc]

Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparq™ Portable Battery Backup & Chargers. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.

This problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.

Therefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0™, will solve the charging issue. Just let us know if you have had a problem.

To receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.

Please contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am – 5pm, MT), or email us by visiting ZAGG.com/contact.

ZAGG Inc.

[Resist]

Finally we get an "Official" statement from ZAGG.

First it was, sometime in February, now it's late March. I bought mine back in December and now have to wait until the end of March to get what I paid for.....really? Simply amazing ZAGG!

[Poat84]

looks nice

[ZipZap]

Well, since the unit is defective you should offer all owners a refund in leu of waiting till the end of march for a working unit.

This is clearly Zaggs fault, and customers should not have to suffer or be inconvenienced.

Come on Zagg, step up and do the right thing.

[ardent73]

>the high quality performance you have come to expect from all ZAGG products.

Thanks, I needed a good laugh.

You need to add a column in your product comparison chart, Officially Certified by Apple, because that's the only accessories I'll be considering from now on.

[tm.chen]

Thank you to all posters who alerted ZAGG to the charging malfunction with some of our ZAGGsparq™ Portable Battery Backup & Chargers. We have traced the problem to a quality control issue with a component that we purchased from a third-party manufacturer. The problem did not show up on our internal quality assurance tests because the specific components we were testing were not defective. The issue emerged only when we began shipping the finished products.

This problem poses no safety hazard. Both the ZAGGsparq and your charging devices are completely safe. At ZAGG, we want to ensure that your ZAGGsparq delivers the high quality performance you have come to expect from all ZAGG products.

Therefore, if you have experienced problems with your ZAGGsparq, we will replace it free of charge with our new and improved model that will be available in late March. The new model, the ZAGGsparq 2.0™, will solve the charging issue. Just let us know if you have had a problem.

To receive a replacement ZAGGsparq 2.0 at no cost, customers simply need to mail back their original ZAGGsparq unit. Customers will receive a prepaid shipping label and envelope to return their original unit back to ZAGG for recycling and to qualify for a free ZAGGsparq 2.0.

Please contact us to confirm your mailing address and participate in our Free Replacement Program. You may call us at 1-800-700-ZAGG (M-F, 9am – 5pm, MT), or email us by visiting ZAGG.com/contact.

ZAGG Inc.

I am still waiting for your response on sending me a replacement unit.

[Resist]

Well, since the unit is defective you should offer all owners a refund in leu of waiting till the end of march for a working unit.They will give you a refund if you want one. The problem is that many of us paid the lower $49.99 introduction price back in December. So for me to get a refund and then have to pay a higher price when the Zaggsparq2 gets released, will cost me more money.

All I want is what I paid for!

[ZipZap]

They will give you a refund if you want one. The problem is that many of us paid the lower $49.99 introduction price back in December. So for me to get a refund and then have to pay a higher price when the Zaggsparq2 gets released, will cost me more money.

All I want is what I paid for!

Why do you want it?

[Resist]

Why do you want it?Because the new redesigned version is supposed to work and getting 4-5 times full iPhone recharges is a good feature.

[tm.chen]

Now the problem is when will they ship the replacement units or will we be of low priority for them?

[Resist]

Now the problem is when will they ship the replacement units or will we be of low priority for them?"will be available in late March."

I would think we would be at the top of the list.

[ZipZap]

Because the new redesigned version is supposed to work and getting 4-5 times full iPhone recharges is a good feature.

Other than the charge level (which has not been established) I dont agree. Form factor is too large,
2 USB port probably will never be used
No power button so it discharges even when doing nothing
No way to know when the charge is complete
Soft, easily scratched case
Dishonest retailer that continued to sell/replace these units knowing there were major issues
Retailer that never really tested the product

[Resist]

Other than the charge level (which has not been established) I dont agree. Form factor is too large,
2 USB port probably will never be used
No power button so it discharges even when doing nothing
No way to know when the charge is complete
Soft, easily scratched case
Dishonest retailer that continued to sell/replace these units knowing there were major issues
Retailer that never really tested the product

Well the current version gives 4-5 complete iPhone charges, so there is no reason to believe the new version won't also. But yes I understand that this is through using one of the USB ports on the Zaggsparq. A power button would not stop the Zaggsparq from discharging when doing nothing, because this is a factor of the type of internal batteries it uses. All batteries discharge some juice when not in use, the type of battery determines how much it loses. I agree that the Zaggsparq needs an indicator to let you know it has completely charged itself up. And yes I also agree about the case scratching easily, I hate shiny black for that very reason. It would have been better to be matte black. And yes again, I believe ZAGG rushed this device to the market without properly testing it, so they could get the Christmas revenue.

[tm.chen]

Just got my replies from Zagg.

LED issue - at 100%, all 4 would lit up but when it drops to 99.9% only 3 would be lit.

Refund - I have to cover the costs of shipping and it would have to be within 45 days of my purchase. This is a pretty tight window considering that it is already the 5th week.

Fark this ****. I will be waiting for the replacement and it had better not cost me.

[Resist]

Refund - I have to cover the costs of shipping and it would have to be within 45 days of my purchase. This is a pretty tight window considering that it is already the 5th week.ZAGG if you are reading this, making us pay to ship your defective product back for a refund sucks! Especially since some want their money back only because they don't wish to wait until the end of March to get a replacement. It's not our fault your parts vendor had quality control issues.

[ZipZap]

Well the current version gives 4-5 complete iPhone charges, so there is no reason to believe the new version won't also. But yes I understand that this is through using one of the USB ports on the Zaggsparq. A power button would not stop the Zaggsparq from discharging when doing nothing, because this is a factor of the type of internal batteries it uses. All batteries discharge some juice when not in use, the type of battery determines how much it loses. I agree that the Zaggsparq needs an indicator to let you know it has completely charged itself up. And yes I also agree about the case scratching easily, I hate shiny black for that very reason. It would have been better to be matte black. And yes again, I believe ZAGG rushed this device to the market without properly testing it, so they could get the Christmas revenue.

They only claim 4 charges...you're embelishing. Once a working model is available lets see.

[Daremo]

They only claim 4 charges...you're embelishing. Once a working model is available lets see.

No, they guarantee 4 charges. I'm getting 5 with mine currently.

[mas90guru]

I was told to pay return shipping on a device that was clearly defective as well. Definitely not repurchasing this. Probably done with Zagg as a company too.

[Resist]

They only claim 4 charges...you're embelishing. Once a working model is available lets see.Actually as I stated before, I got 4 to 5 charges....so no embellishing there. The redesigned Zaggsparq2 should do the same. Remember the reason for the redesign is to correct the device from failing to charge anymore, not because it didn't live up to the 4-5 charges when it worked.

[ZipZap]

With its unique ability to discharge on its own...I would not say that 4 charges is routine. If you use up your phone in a day, perhaps you'll get that many.

If you charge over a longer period I would ...4 charges...maybe.

[Daremo]

Well, keeping in consideration, they did tell me the unit will discharge 1% per day when not in use, so if you let it sit for days and days, yes, you won't get the guaranteed amount of charges.

[tm.chen]

Anyone else got updates from Zagg about their defective units?

They have offered to replace my friend's (still functioning) set even though he did not raise a complaint about it. Too bad they didnt any details on how to do that just yet. Will they pay for international shipping just to replace spoiled units?

[Resist]

Try emailing ZAGG for the answer.

But for me I think I will not purchase anymore ZAGG products due to this Zaggsparq issue. I have to wait until March sometime, to get the product I paid for way back in December and this does not make me very happy.

[tm.chen]

finally after N tries to reboot the damn thing, it finally works again. But now I feel like I am playing russian roulette everytime I use it.

[Resist]

I feel like I am playing russian roulette everytime I use it.So send it back for a replacement!

[tm.chen]

Same as everyone else. Even if I sent it back now, my replacement would not arrive till probably April. I am using it while waiting for their pre paid labels to reach me.

[Resist]

Okay ZAGG it's now the middle of March...where are my two replacement Zaggsparq's, that bought from you back in December?

[tm.chen]

have you called them to check? My friend and I are waiting for the official announcement before sending it back.

[Resist]

Why call when what they tell me would most likely be a lie. First they told me February, then March. I am thinking now it might be April sometime. I am about ready to get my money back and buy a product that is already market proven. But as I said before, ZAGG will never get my money again.

[Resist]

So today I received two FedEx shipping envelopes from ZAGG, for me to ship my two defective Zaggsparq's back to them. The only problem is that I shipped them back over a month ago and they had already received them, so I am not sure what is going on. The paper included also stated the Zaggsparq 2.0 will start shipping late March, which is almost here.

I sure hope Zagg didn't lose the records of my returned Zaggsparq's. This company sure makes it easy not to like them!

[tm.chen]

Here is my latest email from them when I asked for the return envelopes.

I do apologize for any inconvenience as we would not be needing you to turn in your defective ZAGGsparq. We have also changed the shipping time for the ZAGGsparq 2.0. We will go ahead and mail you one at the beginning of late April. Again I do apologize for any inconvenience and if you have any questions or concerns, feel free to contact us again.

[Penguissimo]

Here is my latest email from them when I asked for the return envelopes.

I do apologize for any inconvenience as we would not be needing you to turn in your defective ZAGGsparq. We have also changed the shipping time for the ZAGGsparq 2.0. We will go ahead and mail you one at the beginning of late April. Again I do apologize for any inconvenience and if you have any questions or concerns, feel free to contact us again.

The "beginning of late april" :confused::confused::confused:

[Resist]

Now late April....are you freaking kidding me!!!! So an entire season has to pass before I get what I paid for back in December of 2009? This is so unacceptable.

Yet another reason to never do business with ZAGG.

[rem524]

Now late April....are you freaking kidding me!!!! So an entire season has to pass before I get what I paid for back in December of 2009? This is so unacceptable.

Yet another reason to never do business with ZAGG.
The paper that came with my shipping envelope still says that they will be shipping replacements in late March. In reality, I just received the envelope yesterday and FedEx ground delivery won't get there for at least a few days. I wonder if they are quoting late April (or "beginning of late April"?) for new inquiries?

I don't think I'm nearly as frustrated as "Resist" but I'd like to get my replacement. There is a reason I wanted this unit and every business trip I take without it just makes this process a little more painful.

[Resist]

Well I just received an email from ZAGG stating the Zaggsparq 2.0 will be released sometime late April.

They also said they had received the two defective units I sent them but that they had also shipped me a replacement unit a while ago. I told them many times already that the replacement unit was also defective and I shipped that one back to them. And according to my UPS shipping info they received it over a month ago. So I am not sure why their records show I still have a Zaggsparq in my possession. This is so frustrating!

Anyone considering buying anything from ZAGG....stay away, stay far away!

[tm.chen]

Whew that is some frustration there. My friend and I moved on to using Sanyo and they are a lot cheaper(by 50%). 5000mah, smaller size and with nearly the same functions (no power gauge). Now we can wait for the replacement in peace.

[Resist]

ZAGG now said they have received all the Zaggsparq's I sent them.

This place is such a disorganized company. I think if I ever get my replacements, I will just sell them and buy something else. I have no desire to deal with a company like ZAGG any longer.

[tm.chen]

another 10 more days or so.

[FoxDavis]

You want Wow? Look here:

http://www.imaxpower.com/product-p/imp880.htm

8800mAh@5V

That's serious power....

S-

Who has this and does it work well? Any issues?

[Resist]

another 10 more days or so.ZAGG told me the end of April.

[Resist]

Considering all the issues with using certain USB ports to charge the iPad, I have to wonder if the new Zaggsparq 2 will be able to charge it.

[Penguissimo]

Considering all the issues with using certain USB ports to charge the iPad, I have to wonder if the new Zaggsparq 2 will be able to charge it.

At this point we'll be lucky if it charges an iPod or iPhone.

[tm.chen]

Anyone got an update?

[wikoogle]

For anyone who wants this for 50% off, click here and submit your email, they willl email you a coupon code for between 20-50% off.

http://www.zagg.com/community/contest.php

Get Hotspot Shield, and then resubmit, using different email addresses until they email you a 40% or 50% off code.

[Resist]

Like I would buy anything from ZAGG again, after their Zaggsparq fiasco.

I purchased two Zaggsparq's back in December, used them for a short while before they started having problems. After several warranty replacements ZAGG finally admitted to an issue. Now here we are almost at the end of April and I still don't have what I paid for.

ZAGG could offer me a 90% off coupon and I wouldn't buy anything from them again!

[tm.chen]

End of the month coming and yet still no news from Zagg about the replacements. Anyone got any updates from them?

[Resist]

No word yet, I have emailed them haven't received a reply back. Bet you they will say we have to wait until the end of May.

[tm.chen]

seems like it. I am also waiting for a reply.

Saw a comment in another site that they are delaying it by another 2 weeks. Mid May this time.

[Resist]

Saw a comment in another site that they are delaying it by another 2 weeks. Mid May this time.Are you freaking kidding me? I am about ready to ask for my money back and buy something else!

[tm.chen]

In regards to your e-mail, we are expecting to have the ZAGGsparq 2.0 in stock in mid to late May. I do apologize for the delay as this has taken much longer than we would have liked it to. As soon as we have the ZAGGsparq 2.0 in stock we will be shipping one out to you along with your free gift.


And they have spoken

[Resist]

"expecting to have the ZAGGsparq 2.0 in stock in mid to late May"I am going to friggin blow my top!!!!!!

[Resist]

So I got an email from ZAGG offering me a 20% discount on my next purchase with them, due to all the trouble with the Zaggsparq. I declined, then they came back and offered a 50% discount.

Apparently they didn't get it when I explained that because of the Zaggsparq issue and all the delays, that I am not interested one bit in buying anything more from them.

[tm.chen]

at least you got an offer from them. I only got their standard reply about further delays.

[rem524]

The persons I spoke to said they have the new version in-house and are testing them. They said it will be mid-May until they are sent out.

Would you say the probability of further delays is 95%, 99% or 100%?

Yet another business trip comes and goes without a working zaggsparq...

[Resist]

The persons I spoke to said they have the new version in-house and are testing them.Hopefully they test them better than they did with the first one. But at this point I don't trust anything Zagg says. They have lied to me during this whole Zaggsparq issue and their reputation is damaged beyond repair in my eyes. I just want what I paid for and then I will be on my way.

[Resist]

ZAGG is now showing the new Zaggsparq 2.0 as being available, yet I didn't get an email from them. I thought they were supposed to email me after I signed up telling then to do so?

I love how they call it the Zaggsparq 2.0 as if there was a design change, when all they did was fix a problem that made it defective. You think that they would have at least added the ability of the device to let us know when it is done charging itself, instead of making us time it.

Friggin ZAGG! :mad:

[dlp1000]

After 3.5 months of waiting, I finally received the Zaggsparq 2.0 today. In fact, it's on the charger as I type. The free gift was a pair of ZaggBuds

1 ZAGGsparq 2.0
1 ZAGGbuds (Orange/Blue no mic)

Both items were sent FedEx and arrived in 2 days.

The Zaggbuds are nice although the left speaker has an annoying crackling sound which occurs even when NOT plugged in. I imagine, on the inside of the speaker, there some tiny piece of plastic which crinkles during movement. It's not a problem with the sound quality itself, just the movement of the bud while in the ear. I replaced the rubber adapter with a foam adapter (which was included) and the same problem occurred. I wore the left speaker in my right ear and heard the same noise. I swapped the right adapter with the left adapter and the crinkling still existed.

The Zagg.com website does not give me an option to exchange the Zaggbuds (or the Zaggsparq for that matter), so I'll need to call them (for the 8th time) on Monday.

Hopefully, the Zaggsparq 2.0 will work as advertised and I won't need to exchange that one too...

[Resist]

dlp1000,

You got one already and received a free gift? I returned my defective Zaggsparq's back in January and still don't have replacements.

I'm not surprised that the Zaggbuds they sent you are defective, as ZAGG seems to only make defective stuff.

[ZipZap]

You guys waited too long and were too patient.

You all should have returned the units for a refund and been done with them.

And as free gifts go....I would have preferred a partial refund( or at least my choice of buds)

[Resist]

I just spoke with ZAGG on the phone and they said my Zaggsparq's should be shipped out next week. I stressed to them that I have been waiting since January and they replied, "thanks for your patience".

Really ZAGG.....that's it....really? At the very least I thought they would ship my units overnight.

Anyone ever considering buying from ZAGG, my suggestion is to stay away!

[cr8]

Here is my latest email from them when I asked for the return envelopes.

I do apologize for any inconvenience as we would not be needing you to turn in your defective ZAGGsparq. We have also changed the shipping time for the ZAGGsparq 2.0. We will go ahead and mail you one at the beginning of late April. Again I do apologize for any inconvenience and if you have any questions or concerns, feel free to contact us again.

Did they actually let you keep you defective one and still receive v2.0 + whatever 'gift' they are going to give? That doesn't make sense since they probably need the unit to confirm, in order to send the replacement. You're lucky, if they let you keep it (and if it still somewhat works).

Well, that's interesting that you got that email because back in FEB when a I got an email stating their apology & their offer to replace ZAGGsparq, I called the following week to apply for the return envelope. I waited and nothing came.

Finally, I called again around late APR and they said something about they saw the record of the envelope request. This has been 2 months (???) and I didn't get anything in the mail. Then they re-sent the order of the return envelope. They told me they should be start shipping the new units in two weeks (I see that someone just received the replacement+gift this early MAY), including the 'sweet gift.' The sooner I sent the ZAGGsparq to them, the sooner I'll get the v2.0 + gift.

I finally got the envelope and immediately packaged the old, defective unit (which is mostly still worthy in working order). Now time to wait...

[tm.chen]

Apparently they couldnt see return labels to some of the international customers, so some would end up with 2 sets. If that is the case, some would be lucky to have a spare set. Mine was down with a month and due to bad timing, I cant get a refund. Defective sets have to be returned within 45 days for a refund.

99 bucks for a crap gadget and lousy customer service.

[Resist]

I received an email from ZAGG today saying my replacement Zaggsparq's are being processed and they are including a free pair of Zaggbuds. I wish they would have just refunded some of my money instead. I really have no need for anymore of their products after this fiasco. To me, ZAGG stands for defective products.

[tm.chen]

got mine too. Just hope the replacement works fine so we all can forget about this matter (and Zagg)

[Resist]

Finally my replacement Zaggsparq 2.0's arrived today! Now to charge them up for 9 hours and see how they hold up.

[dlp1000]

I realize this is a thread about the recalled Zaggsparq 1.0, however, when my replacement Zaggsparq 2.0 arrived, I also received a free set of Zaggbuds.

After 3.5 months of waiting and the fact Zagg sells Zaggbuds for $60, I expected the sound quality to be extraordinary. Instead, there are two unique things about these headphones which make them standout.

First, there is a strange crackle while placing the buds inside the ear. On the first pair of Zaggbuds, this happened only in the left ear while in the replacement set, I heard the crackle in both ears.

Second, the Zaggbud cable itself causes a stethoscope-like affect insofar as any tapping or movement is substantially amplified and played through the speaker. It's actually quite remarkable how disruptive this is while walking, riding, or even tapping on the cord.

You can confirm these anomalies are not being caused by a short because both issues occur even when the headphones are not plugged in to a player.

Has anyone else noticed these issues with the Zaggbuds?

Does the Zaggsparq 2.0 work as advertised? I charged mine overnight then left it unconnected for 2 days before the charge light dropped to 75%. I'm still planning on giving it a thorough run through, however, I need to remember... it seems to loose 25% of it's charge when not being used for 2 days.

[tm.chen]

The 2nd effect of the zagg bud seems to be the same for anyone who has their earpiece in tight. The closed ear canal amplifies any sound the body creates.

25% in 2 days? guess they never bothered to fix that problem. Their CSO told me that the unit loses 1% per day but that doesnt seem to be the case.

[Resist]

25% in 2 days? guess they never bothered to fix that problem. Their CSO told me that the unit loses 1% per day but that doesnt seem to be the case.Why am I not surprised. ZAGG products = Crap!

[kendustin7]

I am using Zaggsparq since 8 months and it's working fine, having no issues with it. I bought this when there was 50% on it means at that time the price was $200 and i got it for $99.99. At that time this was a good deal.

[clcwong]

I am using Zaggsparq since 8 months and it's working fine, having no issues with it. I bought this when there was 50% on it means at that time the price was $200 and i got it for $99.99. At that time this was a good deal.

now the price is 99.99 and I get it for 50% off...xp
and I bought some shields as well for iPads and iPhone

[Resist]

I bought this when there was 50% on it means at that time the price was $200 and i got it for $99.99.I bought the Zaggsparq when ZAGG first released them and don't remember the price ever being $200. It was $99.99 and they had a special prior to Christmas at half off. Considering all the failure rates, $49 was still to much. I can't imagine paying $200, not even now for the fixed Zaggsparq 2.0.

And while ZAGG corrected the issue where of the Sparq not charging other devices, they haven't addressed how quickly it dissipates its own power when not used. It seems to have a very short shelf life in the real world, which kind of defeats the purpose of having a backup power supply.

[robrobin10]

now the price is 99.99 and I get it for 50% off...xp
and I bought some shields as well for iPads and iPhone

i am glad for u:o

[Resist]

Well I used my Zaggsparq 2.0 after it was charged up fully and didn't get 4 full charges to my iPhone like ZAGG claims I should. I got 1 full charge and 3 half charges. On the final charge to my iPhone it stopped charging it and almost seemed like my iPhone was charging the Sparq. Not having a good feeling about this so far.

[Resist]

Here is another interesting issue I discovered about my new Zaggsparq 2.0. I just fully charged it up for 9 hours and it showed 4 LEDs (100%), then connected my iPhone with an almost fully depleted battery. Upon completing the iPhone charge, my Sparq now only shows 2 LEDs (50%) of power left. Are you kidding me ZAGG?

[tm.chen]

it seems like the LED will drop by 1 when it is not at 100%. So you might still have enough charges for 3 more charges but Sparq just does not reflect properly.

[Resist]

Do you mean 75%? Each light should represent an iPhone charge.

[slipper]

Does anyone know if there is a USB to MagSafe charging adapter? This would be very cool if it could charge my Macbook Pro. Or are there any portable MacBook chargers available?

[tm.chen]

Do you mean 75%? Each light should represent an iPhone charge.

Dont think it works that way. 100% is 4 LEDs, once it goes to about 97 or 98% then it drops to 3 LED. So I am guessing that he has 51-70% charge left on his Sparq but the circuit would only light up 2 due to the logic.

[Resist]

So I am guessing that he has 51-70% charge left on his Sparq but the circuit would only light up 2 due to the logic.Okay I think I get now what you are saying. 2 LED's could mean there is still 74% of charge left in the device and not 50% of charge as ZAGG's instructions state. Oh and it's my Sparq.

[waynema]

anyone tried using the zaggsparq 2.0 with ipad? could you guys even get one full charge?

[Resist]

tm.chen, you were right. I did another full charge on my iphone with the Sparq that started at 2 LED's and after the charge it was still at 2 LED's. So I am at 2 full charges from the Sparq to my iPhone and showing 2 LED's.

[Resist]

My other Zaggsparq 2.0 has been shelved after a full 9 hour charge, and after about a week it is now down to 3 LED's. So if the Sparq loses 1% per day, as ZAGG claims, then this Sparq should be down 7% and have a total charge of 93%. This means 3 LED's equals 75 to 99% of charge left and appears to be doing as expected.

Can't say I am still to pleased with how quickly the Zaggsparq 2.0 loses a charge. With those numbers you would rarely ever get 4 full iPhone charges out of the device. And considering it takes 9 full hours to recharge the Sparq, it's not something you can just top off before leaving on a trip. Probably works better for iPhone half charges.

[Resist]

Today my other shelves Zaggsparq 2.0 is now down to 2 LED's. I very disappointed at how quickly this device loses a full charge.

Nobody will ever be able to get 4 full iPhone charges out of this thing!

[tm.chen]

Just got my Sparq 2.0 but the button is in a permanent compressed state. Anyone got ideas on how to fix it?

[Resist]

If that button stays depressed then I assume your LED lights won't come on? Because if this button is always in the on position, then your batteries are most likely dead, due to the energy draw from the LED's. I would just inform ZAGG and get a replacement. Here we go again, more ZAGG quality control drama.

[cr8]

Just got an email of a confirmation of ZAGG receiving the ZAGGsparq 1.0 after 3 weeks from envelope drop. Hopefully I'll get the ZAGGsparq 2.0 1-2 weeks because currently they're out of stock! Maybe the next batch might not have that battery shelving problem.

[Resist]

Maybe the next batch might not have that battery shelving problem.I seriously doubt that ZAGG has redesigned the Zaggsparq 2.0 from what it just released. They hadn't even admitted that there was a shelf life issue with the first Zaggsparq, let alone version in 2.0. In fact, ZAGG claims a 1% loss per day of battery power is normal. And with that math, there is no way to get 4 full iPhone charges out of the device in 4 days, if you charged it up once per day.

[ZipZap]

I just dont understand why the conversations continue?

Sparq 2.0 is no better than the previous.

Return the units and get a refund.

[Resist]

Return the units and get a refund.Been seriously thinking about it.

[1990awdgsx]

I joined the fourm just to say that i've read this whole thing was considering buying it, now im for sure, not buying this thing, wayy too many negitives, it's like the xbox with the red ring of death, what's the purpose of buying something when the longevity dosen't exist. Joe peshi bless the internet. thank you guys.:cool:

[Resist]

it's like the xbox with the red ring of death, what's the purpose of buying something when the longevity dosen't exist.While I agree the Zaggsparq has been a big disappointment, your comparison is off a bit. I have owned the Xbox (white version) since it's release and have not had one problem with it. But in general, all modern electronic devices have a very short life span due mainly to changing technology. And we live a disposable world where things aren't built to last anymore.

[Resist]

I charged my Zaggsparq 2.0 for a full 9 hours last night. Then I charged my iPhone with it today. When the charge was completed, I checked the Sparq and only have 2 LED's lit.

It's down at least 50% after only one use of charge? Are you kidding me ZAGG!

[Daremo]

I charged my Zaggsparq 2.0 for a full 9 hours last night. Then I charged my iPhone with it today. When the charge was completed, I checked the Sparq and only have 2 LED's lit.

It's down at least 50% after only one use of charge? Are you kidding me ZAGG!

Doesn't the light go out after 1% past the quarter? So, 3 lights COULD mean 99% and 2 lights COULD mean 74%? That's how I always understood it as their system.

[Resist]

2 lights COULD mean 74%?You are right, I keep forgetting that.

Still, seems like it should have been at least at 75%, considering the unit itself was just fully charged up the night before.

[Resist]

ZAGG just told me now that after the initial full charge of 9 hours for the Zaggsparq 2.0, whenever you charge it up again it should only be for 8 hours. The included manual says nothing about 8 hour charges.

Why didn't they just put an indicator on the device letting us know when it is fully charged up? I have LED flashlights that do that. During charging an indicator shows red and then green when it's complete. It's simple and inexpensive, yet works.

[Resist]

I can't believe I am still having issues with the Zaggsparq 2.0. I once again charged it up for a full 9 hours, showing 4 LED's. Then I plugged my iPhone 3G into it. After several hours my iPhone showed only a 1/4 charge and the Zaggsparq 2.0 is down to 2 LED's.

I also noticed that if the Zaggsparq 2.0 only has 1 LED, it will not fully charge my iPhone at all. And yes I am using the supposed "optimized" port on the device.

Something is clearly not right with the Zaggsparq 2.0.

[Daremo]

I can't believe I am still having issues with the Zaggsparq 2.0. I once again charged it up for a full 9 hours, showing 4 LED's. Then I plugged my iPhone 3G into it. After several hours my iPhone showed only a 1/4 charge and the Zaggsparq 2.0 is down to 2 LED's.

I also noticed that if the Zaggsparq 2.0 only has 1 LED, it will not fully charge my iPhone at all. And yes I am using the supposed "optimized" port on the device.

Something is clearly not right with the Zaggsparq 2.0.


Hmmm... I wonder if the LED's are just purely inaccurate. Have you tried to see how many charges you get out of the unit until the unit is dead, ignoring the LEDs? I know this is not at all useful if the LEDs don't show what is indeed left in the unit, but I'd be interested to know if it still holds the charge.

[Resist]

ZAGG has admitted that the LED's are very inaccurate. This is a shame, because I have never heard of any other battery backup similar to this device, having this issue.

I can get 4 half charges to my iPhone, but so far I have never been able to get 4 full iPhone charges out of my Zaggsparq 2.0.

[GunBlazerX]

Hi, I'm bumping this thread as my zaggsparq 2.0 just arrived yesterday and I wish I read this thread before making my impulse purchase a few weeks ago.

Anyhow, something seems really fishy with the way this device works. My 4 LEDS on my unit are never ever on unless it is plugged into the wall. They aren't even on when I am charging my phone with it. And what is that round button supposed to do? I assume it should turn on the LEDs but it does absolutely nothing, I tried pressing it, holding it down and reading it poetry but it doesn't do anything??? Is this normal behavior?

I'm just confused why I can't even see the LED's when I'm away from the outlet because I'll have no idea how much charge I have left in the zaggsparq.

[dagomike]

I've been testing this for a while now. The LEDs are nearly useless, but it seems to hold and deliver charge fine.

[GunBlazerX]

So do the LED's never turn on unless you are plugged into an outlet and the button does nothing? Would really appreciate any answers to my question.

[dagomike]

So do the LED's never turn on unless you are plugged into an outlet and the button does nothing? Would really appreciate any answers to my question.

They turn on, but they don't really represent the charge of the battery. I'm not sure I've ever seen four lights.

[GunBlazerX]

They turn on, but they don't really represent the charge of the battery. I'm not sure I've ever seen four lights.

When do they turn on? Mine don't come on away from the wall or with the button pressed.

[GunBlazerX]

Update: I called ZAGG and they said the button not working is a factory defect, even though it still functions every bit as intended.

So the CSR called the supervisor and put me on hold and then they told me that they are sending me a whole new unit WITHOUT needing the old one back.

That is good customer service, I was extremely grateful and Mike, the Zagg employee was very happy to help. I almost feel guilty that I'm getting a free one and that I'll have 2 zaggsparq 2.0's one of them with only an annoyance of a bad button!

[tm.chen]

Update: I called ZAGG and they said the button not working is a factory defect, even though it still functions every bit as intended.

So the CSR called the supervisor and put me on hold and then they told me that they are sending me a whole new unit WITHOUT needing the old one back.

That is good customer service, I was extremely grateful and Mike, the Zagg employee was very happy to help. I almost feel guilty that I'm getting a free one and that I'll have 2 zaggsparq 2.0's one of them with only an annoyance of a bad button!


My replacement unit had the same problem but they were out of Zagg 2 to replace my faulty one. CSO told me that I will be informed when they send my replacment and 2 mths later, nothing. Time to bug them about it again.

[speederd]

Here is my story with the ZaggSparq...last year I ordered 2 of the version 1.0 of the ZaggSparq at 60% off so paid $100 for 2. I received my 2 and a week later received another 2. Two of the 4 were defective so I got them replaced with 2 of the version 2. Now I have 6 Sparqs in total and the defective one work once I short the usb pins, as posted by another member on this thread.

They worked as advertised.

[tm.chen]

Here is my story with the ZaggSparq...last year I ordered 2 of the version 1.0 of the ZaggSparq at 60% off so paid $100 for 2. I received my 2 and a week later received another 2. Two of the 4 were defective so I got them replaced with 2 of the version 2. Now I have 6 Sparqs in total and the defective one work once I short the usb pins, as posted by another member on this thread.

They worked as advertised.

How do you short the USB pins?

I have got no doubts that they work but the QC is definitely not there. I am requesting that they replace my replacement unit as the LED button is defective but I will have to pay for S&H for shipping it back to them and full cost IF they didnt receive my package.

No matter how I see it, I am at a loss here.

[GunBlazerX]

How do you short the USB pins?

I have got no doubts that they work but the QC is definitely not there. I am requesting that they replace my replacement unit as the LED button is defective but I will have to pay for S&H for shipping it back to them and full cost IF they didnt receive my package.

No matter how I see it, I am at a loss here.

Chances are high that you can just get them to send you a new one without you needing to do anything. Try to talk things over with their customer service and see how it goes.

[seifer333]

probably wished I had read this thread before placing the order. I read some pretty decent review online before purchasing, but didn't come across this one.

I placed the order on Sat with 50% off and when I called on Monday morning to cancel, bang it's ready to ship and they can't cancel.

I hope I have a non-defective unit...

[anonymoususer]

Wow.

I've been using ZAGG Invisible Shields for years and years. I got a 50% coupon code (really easy to come by) and ordered this ZAGGsparq thinking it would be just what I needed for keeping my phone charged over a long weekend with not power supply.

It arrived in the mail today. Apparently Dead on Arrival.
- A pathetically simple "manual"...just a single sheet of paper
- The packaging fell apart when I tried opening the box...apparently the Quality Control issues extend far beyond the actual product.
- Plugged the unit into the wall for it's initial 9 hour charge. No lights, even though the instruction page says the bottom light would be lit while charging.
- No indication anywhere on the function of the small button below the LEDs...is it an on/off switch????

I sent a comment to them via their website. THEN I found THIS forum. Sheesh. After so much success with their invisible shields you'd think they would be able to get this product right...especially with the new V2.0.

I'm going to send them another note and if I don't get a return email from them after the weekend I'll call them. Had I read this forum first I'd have never bothered with the product. After all their issues...I receive a brand new DEAD unit. I just want to return it and get my money back.

:eek:

[anonymoususer]

A bit of a follow-up.

I used the ZAGG website "live support staff" tool to contact them. To their credit I got a response from them at 12:15am EST on a Friday night. :)

The entire conversation is below:

===================

12:10:40 AM : System: Lisa K has joined this session!

12:10:40 AM : System: Connected with Lisa K. Your reference number for this chat session is 5805.

12:10:40 AM : System: Thank you for contacting ZAGG, where we are zealous about great gadgets!

12:10:45 AM : Lisa K: Hello Larry.

12:10:45 AM : Lisa K: My name is Lisa and I appreciate the opportunity to assist you. How may I help you?

12:10:54 AM : Larry: Hello Lisa

12:11:12 AM : Larry: I received my ZAGGsparq in the mail today

12:11:28 AM : Larry: It is DOA. No lights. Not even while charging.

12:11:37 AM : Larry: NOT happy

12:12:02 AM : Larry: YEARS of using Invisible Shields... very pleased with them.

12:12:28 AM : Lisa K: I apologize for any confusion.

12:12:43 AM : Larry: NOT pleased with this product. Especially after finding THIS forum thread.... http://forums.macrumors.com/showthread.php?t=831099

12:13:18 AM : Larry: There's no confusion. The unit appears to be dead. And this also appears to be a very common occurrence.

12:13:45 AM : Lisa K: It does not light up until there is at least 25% charge.

12:14:16 AM : Lisa K: Please allow the ZAGGsparq to charge before the lights will come on.

12:14:28 AM : Larry: The instruction sheet (pathetically inadequate) clearly states that the bottom LED lights up while the unit is charging.

12:14:48 AM : Larry: There is NO indication at all that the unit is charging.

12:15:01 AM : Larry: NO power light. No charging light. Nothing.

12:15:04 AM : Lisa K: Yes, and I apologize about the confusion in the instruction sheet. We are aware of the discrepancy.

12:15:16 AM : Larry: Terrible engineering in this product don't you think?

12:15:38 AM : Lisa K: The ZAGGsparq needs to charge for at least 9 hours for a full charge. When it reaches 25%, the first light will come on.

12:15:42 AM : Larry: So..if I leave it plugged in overnight I should expect to see lights tomorrow?

12:15:56 AM : Lisa K: When the ZAGGsparq is not plugged in, please press the button to see how much charge it holds.

12:15:56 AM : Lisa K: Correct.

12:15:58 AM : Lisa K: Is there anything else I can assist you with?

12:16:43 AM : Larry: I find it hard to fathom that a company that received hundreds of complaints about the sparq v1.0 didn't bother to address the main usability issues.

12:17:20 AM : Lisa K: I appreciate your feedback. Is there anything else I can assist you with?

12:17:25 AM : Larry: Please just pass along my complaint to the powers that be. Pass along my email address as well. xxxxxxxxxxx@gmail.com

12:17:56 AM : Larry: I would hope for a response from the customer satisfaction folks

12:18:28 AM : Larry: One further question.

12:18:31 AM : Lisa K: You are more than welcome to email our President, Robert G. Pedersen II. His email address is president@zagg.com.

12:18:42 AM : Lisa K: Go ahead.

12:18:57 AM : Larry: WHAT is the function of the button on the sparq. It is not mentioned anywhere on the small instruction sheet.

12:19:11 AM : Larry: (Thanks for the email address...I will def. contact him.)

12:20:03 AM : Lisa K: Yes, we are aware of that discrepancy in the instruction sheet as well. The button will cause the LEDs to light up when the ZAGGsparq is not plugged in, indicating how much charge the ZAGGsparq has.

12:20:21 AM : Lisa K: And please do contact him. Customer feedback is very important to us.

12:20:30 AM : Larry: I think the company needs to stop using the tagline "we are zealous about great gadgets!" until they prove that they actually ARE!

12:20:50 AM : Larry: k.. Thanks Lisa. I do appreciate contacting a real person at this late hour!

12:21:33 AM : Lisa K: Thank you for chatting with me Larry.

12:21:38 AM : Lisa K: I hope you have a pleasant weekend :)

12:21:44 AM : Larry: you too. thanks

12:21:53 AM : System: Lisa K has left this session!

12:21:53 AM : System: The session has ended!

==================

My :mad: "unhappy customer" letter will going out to the president. If any of you are still having troubles, I suggest you do the same. Releasing an improperly tested product is one thing. Releasing a V2.0 of the product which hasn't addressed ANY of the usability issues is an insult to the customer base and should be a huge embarrassment to the entire ZAGG organization. :(

[ZipZap]

We all gave up on this product long ago. Try the imp550 from newtrent.

[anonymoususer]

We all gave up on this product long ago. Try the imp550 from newtrent.

Thanks! The sparq seems to be nothing but trouble. I'll check the product you mentioned.

[Resist]

After numerous replacements, I am done with this product and ZAGG. I will never purchase anything from this company again!

[MorganLF]

I just bought a zaggsparq a few months ago for travel. Lets just say I am
not in love with the product. Like others, I purchased it due to Zagg's
reputation with the invisible shield. I have the shield on a few devices and
I think it is a great product. With that said, I thought I would buy the
zaggsparq. Well it did not live up to the zagg quality that I had
anticipated. First off, I do want to say that all of my lights light up
after charging for a bit and when I press the little button. So I feel lucky
in that respect. On the other hand, the sparq doesn't seem to hold a full
charge for more than a day of not using it. Also, the optimized port doesn't
charge the iPhone 3G properly. When plugged into this USB port, the iPhone
battery doesn't register that it is being charged. If I keep it plugged in
for a bit, then unplug and plug it into the regular USB port, then the
iPhone battery indicates that there has been some charge. I do know my phone
works fine when plugged into the wall or computer port. I know the optimized
port works because it charges my iPod just fine. So what¹s the deal. It says
the optimized port works with smart phones, iPhones included. Apparently not
that good. In my opinion, this product is not all that great, and I would
not buy another one unless they fix the problems that everyone seems to
have.

[Resist]

the sparq doesn't seem to hold a full charge for more than a day of not using it. Also, the optimized port doesn't charge the iPhone 3G properly.ZAGG claims it loses 1% of charge per day, I find mine loses much more than that. I had the same issue with the Zaggsparq and my iPhone 3G not being charged properly, but this only happened after the iOS 4.0 upgrade. I have since moved to the iPhone 4 and don't have this issue any longer. But now I don't get the claimed 4 full iPhone charges out of a fully charged Zaggsparq 2.0. The response from ZAGG was to return it for replacement. Well I've done that numerous times with no change, so clearly it's a design issue.

For a product that takes 9 hours to fully charge, it sure doesn't store that power for very long before losing it. Leaving iPhone 4 users unable to get the claimed 4 full charges to their device.

Zaggsparq 2.0 = FAIL!

[Daremo]

I hate to drudge this thread up again, but I just received 2 free Zagg Sparq 2.0's in the mail. I won them last week on Twitter. This is my first experience with the 2.0, so I'll see how they both work.

[rebootit]

I do a lot of backpacking and used to carry a AA charger and about 16 lithium cells for a week. Cost of about $40. I found the zagg sparq 2 figured great. 4 charges should last about a week and weigh less. Ordered first one first of feb. Charged up hit the trail for 4 days and worked great. Came home tried to charge unit and wouldn't charge unless I set at an angle. After inspection I could see the prongs were floppy and sounded like piece of plastic broke inside. Requested another one and it came 3rd week of feb. Charged it up, used it around the house to test. Got 3.75 charges from 10% on my x. Tried to recharge it and same exact problem. Zagg has some serious quality control or design issues. I sent back for refund this week. In meantime I found the imp1000 from new trent. Beats the crap out of zagg and less money. Almost twice the storage at 11000ma.

[ZipZap]

I think everyone is in agreement that the Zaggsparq is a piece of junk (versions 1 and 2).

There are many better products available. Why Zagg continues to sell this is beyond me. I suppose they have inventory to get sell down. Still, not a very customer centric approach.

[Resist]

Glad to see this thread is still going. I hope ZAGG has been following it. Thanks to the Internet, consumers spread the word much faster about terrible products. And if companies are smart they would monitor these Internet complaints and make the adjustments to their products.

I'm not seeing anything to indicate that ZAGG gets it yet. They still advertise the Zaggsparq 2.0 as providing 4 full charges to the iPhone. This simply is not true, at least not for the current iPhone 4.

They are also listing this product as charging the iPad up to 60%, like that is something consumers desire. Who only wants a 60% charge on their iPad for crying out loud?

Hey ZAGG do us all a favor, either fix the Zaggsparq or remove it from the market. It was a huge failure!

[DarrenHD]

How do you short the USB pins?

I have got no doubts that they work but the QC is definitely not there. I am requesting that they replace my replacement unit as the LED button is defective but I will have to pay for S&H for shipping it back to them and full cost IF they didnt receive my package.

No matter how I see it, I am at a loss here.

My father gave me his "defective" Zagg Sparq, which he didn't need anymore since he was sent a replacement one.

But this one also didn't work most of the time, it used to work then just stopped working.

Anyway, shorting the the USB ports DID FIX my ZAGG Sparq!

Here's how!

1) Fully charge it
2) Use metal tweasers - Put one leg of the tweaser into each USB port. Make sure the metal tweasers touch the metal pads inside the USB ports and/or the metal sides of the USB ports.
3) Your LED's will die on the Sparq, if you press the button they won't come on. So you've just verified you shorted it.
4) Plug the Sparq back into a wall socket
5) take it out, test LED's - all 4 should come on.
6) Charge your device and smile :)

That worked for me anyway!

Thanks for the tip.

Darren

[benhollberg]

I received a free Zaggsparq 2.0 the other day. I was excited because then I could charge my iPhone and iPad with the same thing at night while it was plugged into the wall and then use it again in the day when my iPhone needed more power.

For me it looks like you can't charge the ZAGGsparq and charge devices at the same time. If it's plugged into an outlet and a device then the Zaggsparq will charge the devices but not itself, and then just die and your devices don't fully charge. Do I have a defective unit or is this actually how it is supposed to work, I wouldn't think so though.

[blueroom]

Got myself a ZaggSparq 2.0 last Wednesday, works great on my iPad but refuses to work with my iPhone 4 & iPod Touch 4th. The devices just keep switching from charge to battery icon several times before reporting the accessory is not compatible.

All devices running iOS 4.3.5, tried both ports (same thing) and two Apple USB cables.

[droidiot]

I have to say, I sent an email to the "president" and they called me within 2 hours. They replaced my device by rushing it to my travel destination and it was fully charged for me on arrival. Their QA process is obviously horrible, but I'm willing to forgive them and wish them well. Thanks for this thread!