Powerbook installation discs -- ripped off?

[dopey malone]

Just bought a powerbook 15" which is installed with the Panther OS and I believe it has everything it should on it. But no discs have been provided for reinstallation or backup. Called the seller and he said Apple no longer provided them with the computer but would reinstall them if there was any problem.

Is this true :confused:

As I understand, the 1 year worldwide warranty is for hardware only, not software, so how could this work?

Anyway, I will not even be in this country when I need to reinstall (bought the computer in Indonesia but I live in Australia).

Someone please fill me in ASAP as I need to know if I should go and make a fuss or not!!!


Thanks :)

[Finiksa]

Called the seller and he said Apple no longer provided them with the computer but would reinstall them if there was any problem.
Not true Apple always provide installation disks with new systems. If there were none with the system the seller must have opened the box and removed them, meaning they could no longer sell it as a new system.

They're trying to rip you off, are they an authorized Apple seller? I'd recommend calling Apple about it or just returning it for a full refund and buying from a reputable seller.

[tech4all]

Just bought a powerbook 15" which is installed with the Panther OS and I believe it has everything it should on it. But no discs have been provided for reinstallation or backup. Called the seller and he said Apple no longer provided them with the computer but would reinstall them if there was any problem.

Is this true :confused:


Hmmmm sounds fishy. I know on my PowerMac I got several discs for OS X. Heck even on my PC I some system recovery CDs. You should always get some sort of recovery/OS CD when you buy a computer.

[munkle]

Go and kick up a fuss - the dealer is having you on. All Apple computers come with installation disks.

[Jalexster]

My HP Pavilion didn't come with them. There is a recovery partition on the HDD, and you have to make the CDs yourself. What the hell are HP thinking?

[tech4all]

My HP Pavilion didn't come with them. There is a recovery partition on the HDD, and you have to make the CDs yourself. What the hell are HP thinking?

Very true. On our Compaq :o the HD has a seperate partition for recovery.

[dopey malone]

They're trying to rip you off, are they an authorized Apple seller? I'd recommend calling Apple about it or just returning it for a full refund and buying from a reputable seller.


Oh darn. :(

Thanks for the info, I will go and kick up BIG fuss.

Another question for y'all... Given that it probably is NOT an authorized dealer, does this void my warranty? I mean, if I make sure I get the discs can I just keep it or should I return it? Do have a receipt with a special stamp thing on it but this may be meaningless.

thanks

[Finiksa]

Another question for y'all... Given that it probably is NOT an authorized dealer, does this void my warranty?
Firstly did it come in the Apple retail box with photo of the Powerbook on the outside? did it include all of the accessories in the cellophane wrap? check the Powerbook specs page (http://www.apple.com/powerbook/specs.html) to see what your should have gotten and if your PB specs match.

Next enter you PB serial number into this website (http://www.chipmunk.nl/klantenservice/applemodel.html), it'll tell you what the actual specs of the machine are and when and where it was made.

If you feel you've been had I'd try returning it, if you're happy with the machine try calling AppleCare in Indonesia and registering the machine with your Australian address (the PB has a 1 year international warranty), tell them there weren't any disks in the box they may send you replacements.

[dopey malone]

[QUOTE=Finiksa]Firstly did it come in the Apple retail box with photo of the Powerbook on the outside?

Thanks so much for your help. Yes, did come in the right box and all the bits. Entered serial no. into the link and it comes up as what it should do. So I guess I'll try registering it...
Cheers :D

[EJBasile]

My dell came with over 20 CDs

Waay to many

[jane doe]

Dude, The powerbook comes with a restore DVD, you have to install the restore application from the DVD, then open it and select what applications (Like iDVD) that you want. After you do the OS install.

Its all there, should be on one or two disks.

[iJon]

Oh darn. :(

Thanks for the info, I will go and kick up BIG fuss.

Another question for y'all... Given that it probably is NOT an authorized dealer, does this void my warranty? I mean, if I make sure I get the discs can I just keep it or should I return it? Do have a receipt with a special stamp thing on it but this may be meaningless.

thanks
it's not the fact that it might not be covered under warranty. its the fact your computer may not be new at all and might be out of warranty. all macs come with restore discs, always have. first make sure if they are sketchy and screwing you over or if the salesman was just unexperienced or uniformed. chances are these poeple are not the people you want to be doing business with.

iJon

[MacNeXT]

Very true. On our Compaq :o the HD has a seperate partition for recovery.

I once helped some one out with his Packard Bell. That computer had 'recovery software' on a seperate partition too. When you start a Packard Bell for the first time, it says you should create 4 (!) recovery CD-R's, wich are created from that seperate partition. Ofcourse he hadn't done that.

I ended up spending about an hour ******** around with weird problems before I decided to do a fresh install. Another hour and a half to create the cd's, and almost two hours to do the install itself. It was annoying! Sooo slow and it looked like absolute crap.

Aargh I hate being a 'he knows a lot about computers' guy. The most frustrating is when people actually think you LIKE solving windows problems cause hey, computers are my hobby right?? And women who say to their husbands 'well go watch what he's doing maybe you can learn something' :mad: :mad: :mad:

[Finiksa]

Dude, The powerbook comes with a restore DVD, you have to install the restore application from the DVD, then open it and select what applications (Like iDVD) that you want. After you do the OS install.

Its all there, should be on one or two disks.
I think we've already established there were no disks in the box, this being the purpose of the thread.

Next time try reading a thread before responding :rolleyes: