Frozen iPod 4g 40GB

[nesbitt_a]

Guys, my 40gb iPod 4g has completely frozen to the point that it just displays a song name, has the backlight on constantly and nothing will work!

I cant even force restart or restore it.



Anyone got any ideas, should I just let the battery run dead?



Cheers, Andy

[robotrenegade]

It's under a year old, call apple. You'll get a new one.

[Abstract]

Hmmm......I never seem to be the guy who has to ask myself, "If I bought a new product that freezes up and doesn't work properly, what would I do?"

You've been a consumer for a few years, haven't you? I think you know what to do in situations like these. Call Apple and exchange it for a new one, just like you would do with any faulty expensive product that you come across....

[nesbitt_a]

It has finally snapped back out of its 'comma'. At least its usable - but I will call and get it exchanged while I still can.

Cheers, Andy.