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View Full Version : My Horror story........Reply from apple after emailing Steve Jobs




manowar
Jun 28, 2010, 05:06 PM
Right then lets being,

I bought a Macbook Pro at the start of March this year, after 3 days i noticed the macbook was overheating and it was also getting slow. I took it back to my local store, they did lot's of test's, they told me it had a fault with the processor and that it had failed.
So i added the extra 50 and got the 969 imac 21", but this had a yellow screen and screen burn. So apple replaced this with 1250 21" imac free of charge.
So my new iMac 21" arrived only this had a yellow screen and a loud hard drive, so apple sent me other iMac 21" but this one had fault with the processor and yellow screen :(
So Apple offered me a 27" iMac i7
This one turned up after 3 weeks only to be dead on arrival :mad:

So Apple once again ordered other iMac 27" i7 with 12gb ram and 2 TB hard drive (free of charge), this was ok for about 2 weeks and then it started to over heat, i was also getting a lot of beach balls.
So i rang Apple up and told them i wasn't going to accept other iMac, So the upgraded me to Mac Pro with a 2TB hard drive and 24" apple led display (free of charge).
But this has now gone wrong :mad: (after just 4 days), the Magic Mouse won't stay connected and the hard drive is very loud.
I have to take to my local apple to store for them to check it out.

I tell you i have had enough of Apple now, all i want is a working computer:( This has been going for 5 months and i am sick of it
I just had to tell someone.

Update 6/07

I got email back today (after i sent email to Steve Jobs)

http://img52.imageshack.us/img52/2346/17728167.png (http://img52.imageshack.us/i/17728167.png/)



strausd
Jun 28, 2010, 05:29 PM
Paid for a MBP and got a MP? Not bad... And most drives can be loud. If I were you and got that big of an upgrade, I would just get a new HD myself anyways. But still, that sucks, but a great deal in the end if it works out.

Ravich
Jun 28, 2010, 05:34 PM
You paid 1500$ for a machine and ended up getting a 2500$ machine and an 800$ monitor for no additional charge?

PeterQVenkman
Jun 28, 2010, 05:36 PM
Count your blessings, swap the hard drive, and get a wired mouse. You'll still be way ahead on money saved.

iMacprobook
Jun 28, 2010, 05:37 PM
This is hard to imagine that you could have so many wrong-uns, very sorry to hear this, it would have driven me mad:mad::mad:

It's clear that Apple are desperate to compensate you by offering a substantial upgrade, but you have ended up with a system far bigger than you originally wanted, i would say a complete refund would be in order and a free macbook pro until you get one that works..

Best of luck..

Umbongo
Jun 28, 2010, 06:01 PM
Not the first story like this I've seen on here. At some point Apple may try to just compensate you financially. The two current issues you are having are quite minor, but obviously after everything else its just more of the same annoyance and frustration for you. The problem with hard drive noise it may very well be within manufacturer's specifications. I'd do what was suggested above, wired mouse and new hard drive if you want them resolved without more down time. Samsung F3s are the quietest I think currently.

jjahshik32
Jun 28, 2010, 06:11 PM
Wait.. You got a 24" Cinema display for free?!? :eek::eek::eek::eek:

VirtualRain
Jun 28, 2010, 06:25 PM
Right then lets being,

I bought a Macbook Pro at the start of March this year, after 3 days i noticed the macbook was overheating and it was also getting slow. I took it back to my local store, they did lot's of test's, they told me it had a fault with the processor and that it had failed.
So i added the extra 50 and got the 969 imac 21", but this had a yellow screen and screen burn. So apple replaced this with 1250 21" imac free of charge.
So my new iMac 21" arrived only this had a yellow screen and a loud hard drive, so apple sent me other iMac 21" but this one had fault with the processor and yellow screen :(
So Apple offered me a 27" iMac i7
This one turned up after 3 weeks only to be dead on arrival :mad:

So Apple once again ordered other iMac 27" i7 with 12gb ram and 2 TB hard drive (free of charge), this was ok for about 2 weeks and then it started to over heat, i was also getting a lot of beach balls.
So i rang Apple up and told them i wasn't going to accept other iMac, So the upgraded me to Mac Pro with a 2TB hard drive and 24" apple led display (free of charge).
But this has now gone wrong :mad: (after just 4 days), the Magic Mouse won't stay connected and the hard drive is very loud.
I have to take to my local apple to store for them to check it out.

I tell you i have had enough of Apple now, all i want is a working computer:( This has been going for 5 months and i am sick of it
I just had to tell someone.

Oh dear... :eek: :confused:

Are you serious or have I just been click-jacked again?! :o

BT problems with the Mac Pro, are well documented here, do a search, there are a couple of alternatives from adjusting where your MP sits in relation to the mouse to adding an external antenna. Unless you are really in love with the Magic Mouse, you could just switch to a different mouse BT, wireless, or wired.

I am sorry you feel the HD is loud... do you think it's faulty loud or you're just not happy you can hear it? Perhaps consider an SSD. :confused:

Cindori
Jun 28, 2010, 06:26 PM
You paid 1500$ for a machine and ended up getting a 2500$ machine and an 800$ monitor for no additional charge?

Yeah but "the harddrive is loud"


Poor OP. Truly a horrible thing to happen. :rolleyes:

Icaras
Jun 28, 2010, 06:32 PM
Yeah but "the harddrive is loud"


Poor OP. Truly a horrible thing to happen. :rolleyes:


Yea, he lost me at the loud hard drive part.

Murray M
Jun 28, 2010, 07:29 PM
Right then lets being,

I bought a Macbook Pro at the start of March this year, after 3 days i noticed the macbook was overheating and it was also getting slow. I took it back to my local store, they did lot's of test's, they told me it had a fault with the processor and that it had failed.
So i added the extra 50 and got the 969 imac 21", but this had a yellow screen and screen burn. So apple replaced this with 1250 21" imac free of charge.
So my new iMac 21" arrived only this had a yellow screen and a loud hard drive, so apple sent me other iMac 21" but this one had fault with the processor and yellow screen :(
So Apple offered me a 27" iMac i7
This one turned up after 3 weeks only to be dead on arrival :mad:

So Apple once again ordered other iMac 27" i7 with 12gb ram and 2 TB hard drive (free of charge), this was ok for about 2 weeks and then it started to over heat, i was also getting a lot of beach balls.
So i rang Apple up and told them i wasn't going to accept other iMac, So the upgraded me to Mac Pro with a 2TB hard drive and 24" apple led display (free of charge).
But this has now gone wrong :mad: (after just 4 days), the Magic Mouse won't stay connected and the hard drive is very loud.
I have to take to my local apple to store for them to check it out.

I tell you i have had enough of Apple now, all i want is a working computer:( This has been going for 5 months and i am sick of it
I just had to tell someone.

I would love this to happen to me

manowar
Jun 29, 2010, 01:31 AM
About the hard drive, i just thought the mac is working and i can live with the hard drive being loud. But when i phoned apple about the mouse the tech on the phoned asked what the noise was, i told him it was the hard drive and he said that it was way to loud. He got me to do a few test and it turns out that the hard drive was at fault. So i'll take it to Apple store today.....

seisend
Jun 29, 2010, 03:23 AM
About the hard drive, i just thought the mac is working and i can live with the hard drive being loud. But when i phoned apple about the mouse the tech on the phoned asked what the noise was, i told him it was the hard drive and he said that it was way to loud. He got me to do a few test and it turns out that the hard drive was at fault. So i'll take it to Apple store today.....

so many faulty mac's?! oO what tasks are you doing?


never heard anything like that...

mcpryon2
Jun 29, 2010, 04:01 AM
Y'all people is postin' in a troll thread.

manowar
Jun 29, 2010, 06:38 AM
Y'all people is postin' in a troll thread.

And what does that mean?

whooleytoo
Jun 29, 2010, 07:00 AM
Loud hard drives and yellow tints on the screen are relatively minor complaints to have with any Mac/PC, so I think you've done pretty well out of this.

To compare: we bought 4 MacBook Pros in our office:
- 2 of the 15" MBPs would shutdown randomly, even when plugged in.
- The battery in one 15" and 17" MBP started bulging, lifting them off the desk.
- Those batteries were recalled, the replacements have since failed, and OSX is now warning to "Service Battery" on the 3rd battery.
- On one adaptor, the cable cable insulation melted right through; obviously needed replacing.
- The power cable (from the wall socket to the power adaptor) failed in two of them, replaced with a cheap black "kettle lead" which works perfectly.
- My MBP would almost always kernel panic when watching Youtube or any video streaming site for more than a couple of minutes.
- Every time it crashed, the colour palette would be badly messed up when the machine rebooted (normally could be fixed by zapping the PRAM).

wpc33
Jun 29, 2010, 11:23 AM
And what does that mean?


ROFL!

"Uh...um...I don't even know what a troll is!"

This troll thread is the single most farfetched thing I've ever read on this server.

Gomff
Jun 29, 2010, 12:51 PM
OP is either a troll or very, very, very lucky.

If their story is true, Apple have done' more than enough to atone for poor build quality. If it's all just a made up story then it's backfired spectacularly since it portrays Apple customer service in a a very flattering light.

Either way, this is no horror story, and "Loud Hard Drive"??? Please.:rolleyes:

manowar
Jun 30, 2010, 02:20 AM
Ok i have not made any of this up, everything i have said in thread is 100% true. And yes i have been very lucky when comes to the upgrades, but all i want is a working Mac :(

Apple are now sending me out a new Magic mouse and a new hard drive to try.

manowar
Jun 30, 2010, 02:23 AM
Here is a picture of 1 of 21.5" and 1 of the 27" iMacs and now my mac pro.

appleguy123
Jun 30, 2010, 02:24 AM
If I bought a MacBook Pro and received that Amazing iMAc that they last gave you I would have been the happiest person in the world!

manowar
Jun 30, 2010, 03:06 AM
If I bought a MacBook Pro and received that Amazing iMAc that they last gave you I would have been the happiest person in the world!

I was, until it went wrong :(

appleguy123
Jun 30, 2010, 04:32 AM
I was, until it went wrong :(

Evenually they will just give you their company.

manowar
Jun 30, 2010, 11:02 AM
New mouse and hard drive have just arrived (only took 1 day)
the new hard drive is still loud and the new mouse still won't work :mad:
I took the mouse to my local apple store and paired it with the mac pro in store and it did the same thing on the're mac. I am now waiting on apple to call back, i'am asking for a refund as i have had enough.

Ravich
Jun 30, 2010, 11:34 AM
My macbook pro has been serving me well for 2 years now and still has a year of applecare left.



....wanna trade? It works, I promise.

wpc33
Jul 1, 2010, 12:37 AM
I'll give you $5000 for it.

manowar
Jul 1, 2010, 04:22 PM
Apple have confirmed there is a fault with the bluetooth in the Mac Pro, this fault stops the Magic mouse from working 100%. I sorted the problem with a usb Bluetooth adapter :D

And Apple are now sending out other Hard Drive this time a Samsung.

so fingers crossed

gaspra
Jul 1, 2010, 04:44 PM
Apple have confirmed there is a fault with the bluetooth in the Mac Pro, this fault stops the Magic mouse from working 100%. I sorted the problem with a usb Bluetooth adapter :D

And Apple are now sending out other Hard Drive this time a Samsung.

so fingers crossed

Lucky you:), give credits to Apple support too! I don't know what happens
to your hard drive but several mac pros (latest gen) at my company
run really quiet. Maybe you have very sensitive ears? ;)

I was going to get the magic mouse for mac pro but now I decide not to, not worth the hassle I guess.

phaedarus
Jul 1, 2010, 05:39 PM
This is indeed, a troll thread.

The OP is simply bragging about owning a Mac Pro under the pretense of having endured a tragedy with Apple's customer support services while feigning naivete about his good fortune.

Why else would he have filled out his gadget signature list while posting glory shots of his desktop?

Chances are also good that the story isn't even true to begin with. He probably paid full price for his Mac Pro and 24 inch display or bought them used.

manowar
Jul 2, 2010, 02:11 AM
This is indeed, a troll thread.

The OP is simply bragging about owning a Mac Pro under the pretense of having endured a tragedy with Apple's customer support services while feigning naivete about his good fortune.

Why else would he have filled out his gadget signature list while posting glory shots of his desktop?

Chances are also good that the story isn't even true to begin with. He probably paid full price for his Mac Pro and 24 inch display or bought them used.

This is 100% true. What would be the point of lying?
Plus i have posted about this before

iSpoody 1243
Jul 2, 2010, 02:45 AM
omg your damn lucky!
i wish i had your fortune

franswa za
Jul 2, 2010, 06:52 AM
Right then lets being,

I bought a Macbook Pro at the start of March this year, after 3 days i noticed the macbook was overheating and it was also getting slow. I took it back to my local store, they did lot's of test's, they told me it had a fault with the processor and that it had failed.
So i added the extra 50 and got the 969 imac 21", but this had a yellow screen and screen burn. So apple replaced this with 1250 21" imac free of charge.
So my new iMac 21" arrived only this had a yellow screen and a loud hard drive, so apple sent me other iMac 21" but this one had fault with the processor and yellow screen :(
So Apple offered me a 27" iMac i7
This one turned up after 3 weeks only to be dead on arrival :mad:

So Apple once again ordered other iMac 27" i7 with 12gb ram and 2 TB hard drive (free of charge), this was ok for about 2 weeks and then it started to over heat, i was also getting a lot of beach balls.
So i rang Apple up and told them i wasn't going to accept other iMac, So the upgraded me to Mac Pro with a 2TB hard drive and 24" apple led display (free of charge).
But this has now gone wrong :mad: (after just 4 days), the Magic Mouse won't stay connected and the hard drive is very loud.
I have to take to my local apple to store for them to check it out.

I tell you i have had enough of Apple now, all i want is a working computer:( This has been going for 5 months and i am sick of it
I just had to tell someone.

enjoy your MP 8 core, i got mine september last year....... fantastic machine, bear in mind that the MP has lots of perforations in font and back panels, and apparent noises are thus more pronounced, mine is equipped with a chatty hitachi HD which was fairly loud for the first few weeks.......got better after that.... i must admit that i sit 50cm away from the front of the machine...... i wouldn't worry too much about a slightly noisy HD

manowar
Jul 6, 2010, 02:15 PM
I emailed Steve Jobs a few days ago and today i got email back (not from Jobs).

you can see it on page 1

Concorde Rules
Jul 6, 2010, 05:56 PM
How is that a horror story!? One of the best upgrades of all time.

The real horror story was the YEAR it took apple to sort the audio performance bug. What upgrades did I get for my year of troubles?

NOTHING.

Count your lucky stars TBQFH.

seisend
Jul 6, 2010, 06:03 PM
How is that a horror story!? One of the best upgrades of all time.

The real horror story was the YEAR it took apple to sort the audio performance bug. What upgrades did I get for my year of troubles?

NOTHING.

Count your lucky stars TBQFH.

AMEN ! I feel the same

js81
Jul 6, 2010, 06:28 PM
Here is a picture of 1 of 21.5" and 1 of the 27" iMacs and now my mac pro.

So, uh....... where's the 24" LED Cinema display you got for free? Just wondering...

manowar
Jul 7, 2010, 01:52 AM
So, uh....... where's the 24" LED Cinema display you got for free? Just wondering...

I sold it and bought 2 Samsung displays

strausd
Jul 7, 2010, 02:14 AM
I sold it and bought 2 Samsung displays

Nice! Which ones?