The way I see it, is that Apple isn't so much "against their customers" as much as they have to bow down to every whim of the RIAA as they basically control the future of online music stores (i.e. iTMS).
I won't pin this one on Apple. Unless of course, they are the hand that feeds the RIAA and they're doing things like this, but until then, I'll be placing blame on the RIAA.
For now however, any "rights" we may, or may not, have over our music is strictly governed by the moneybags of the RIAA.