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View Full Version : My Mac Help quits


brobson
Nov 27, 2004, 06:55 AM
I was trying to use disk utility and ended up having to shut the machine down because the disk wouldn't come out (I stopped it before it was finished)
Anyway now the help window pops up when I push it and then fades away.
I will call support unless someone knows what to do here.
Thanks, I LOVE this site!
Brenda :)

HexMonkey
Nov 27, 2004, 05:04 PM
Are you referring to the Help Viewer application? If so, try deleting these items:


~/Library/Preferences/com.apple.help.plist
~/Library/Preferences/com.apple.helpui.plist
~/Library/Preferences/com.apple.helpviewer.plist
~/Library/Caches/com.apple.helpui/

brobson
Nov 28, 2004, 06:15 PM
Thanks but where are these located??
I did a search and scrolled through my system folder and didn't find them

Are you referring to the Help Viewer application? If so, try deleting these items:


~/Library/Preferences/com.apple.help.plist
~/Library/Preferences/com.apple.helpui.plist
~/Library/Preferences/com.apple.helpviewer.plist
~/Library/Caches/com.apple.helpui/

varmit
Nov 28, 2004, 06:22 PM
~ stands for your user name
so if you click on the Finder face in the dock, you should see a Library file in the home folder in the Finder that shows up, and make your way to the files above.

brobson
Dec 2, 2004, 12:32 AM
What do I need apple care for, I have you all!!!
Thanks

varmit
Dec 7, 2004, 03:37 PM
Welcome. Truth, some of the people here are or were Apple Techs.