its a great case but the flimsy screen protector got detached from the glue and fell off.. should I call OB and is this covered? First time OB user wanted to see if anybody else had this issue?
-Thx
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OtterboX Defender OEM Screen protector fell off...
- Thread starter Juicy D. Links
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Yes call them. They have top notch customer service and will likely send you a new one. FYI many people go without the screen protector on the defender but you may want/need it.
hmmmm that sounds like a good idea.. I have a extra SGP layin around might just slap that on and forgoe the OEM OB screen protector.
thx man
Call them, I had a problem with my rubber covering and Otterbox sent me a whole new case no questions asked.
Yes there customer service is excellent!...my screen protector fell off as well and they replaced it with no problems.
UPDATE:
Called OB and i gotta say their CS is AMAZING....
Told them issue , they said we ill send you a replacement... I told them would you like me to send you back the defective unit? They said dont worry keep it for replacement parts if you need in future...
A++++++++
Called OB and i gotta say their CS is AMAZING....
Told them issue , they said we ill send you a replacement... I told them would you like me to send you back the defective unit? They said dont worry keep it for replacement parts if you need in future...
A++++++++
They did the same with my Commuter case for the ipad when the back panel became loose. They sent me an entire new unit ($65 value!) without asking me to send the old one back. I was incredibly impressed. I can't recommend the company enough.