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Can't get iCloud backup to work

A

aaryana

macrumors newbie
Original poster
Jul 11, 2007
9
0
Tried to enable iCloud backup on the iPhone 4, but I get the following:

"iCloud Backup Failed, There was a problem enabling iCloud Backup."

Trying again and again doesn't work. So when I plug my phone into iTunes, I am able to enable iCloud backup there and then it will finally turn on.

When I go back to the iCloud settings on the iPhone, and try to "Back Up Now", it just says "there was a problem completing the backup, please try again later"

I've deleted my iCloud account and added it over and over. I also enabled automatic downloads on the Store Settings menu.

When I go into the Manage Storage menu in iCloud and look at my backups, it shows my phone with 969 MB, but then when you select it it shows nothing under Next Backup Size.

Anyone have any ideas? Thanks in advance...
 
G

gentlefury

macrumors 68030
Jul 21, 2011
2,866
23
Los Angeles, CA
aaryana said:
Tried to enable iCloud backup on the iPhone 4, but I get the following:

"iCloud Backup Failed, There was a problem enabling iCloud Backup."

Trying again and again doesn't work. So when I plug my phone into iTunes, I am able to enable iCloud backup there and then it will finally turn on.

When I go back to the iCloud settings on the iPhone, and try to "Back Up Now", it just says "there was a problem completing the backup, please try again later"

I've deleted my iCloud account and added it over and over. I also enabled automatic downloads on the Store Settings menu.

When I go into the Manage Storage menu in iCloud and look at my backups, it shows my phone with 969 MB, but then when you select it it shows nothing under Next Backup Size.

Anyone have any ideas? Thanks in advance...
Click to expand...

Might be best to go to an apple store. Worked for me problem free. It syncs every night when I plug my phone in automatically.
 
A

aaryana

macrumors newbie
Original poster
Jul 11, 2007
9
0
I went in to see them on Sat and they sent me down the road with no solution. Just to try it again later because their servers are slammed.
 
A

aaryana

macrumors newbie
Original poster
Jul 11, 2007
9
0
For anyone else that is having this issue, the solution is to go to the iCloud control panel and select "Manage" under the iCloud Storage section.

Once the Manage Storage screen pops up, I had a 969MB backup listed as "incomplete". Deleting the backup did the trick and now iCloud wBackup enables on the iPhone and everything is working now.
 
B

Bertvandewiel

macrumors newbie
Nov 23, 2010
5
0
aaryana said:
Once the Manage Storage screen pops up, I had a 969MB backup listed as "incomplete". Deleting the backup did the trick and now iCloud wBackup enables on the iPhone and everything is working now.
Click to expand...

This did work for my iPad, but not for my iPhone, because it doensn't have an incomplet back-up. Any other solutions?
 
B

Bertvandewiel

macrumors newbie
Nov 23, 2010
5
0
Kyotoma said:
Delete the existing backup?
Click to expand...
If I go to the backup from the iPhone its says (in Dutch so the translation might be of): newest backup: never - size back-up 1,3 GB. But there is nothing to remove. There was on my iPad.
 

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A

aaryana

macrumors newbie
Original poster
Jul 11, 2007
9
0
Try deleting the backup from the iCloud Control Panel instead of on your device.
 
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