If you listened to some forum members and press commentators you'd be left with two standout impressions of Apple over the years.
1) Nothing ever went wrong under Steve Jobs - there were never any products that people didn't like, no design choices that were less than universally applauded and no leaks or security lapses.
2) Since Jobs left/died there has been an exponential rise in the above leading to poor results and the haemorrhaging of customers.
Neither of the above impressions are true. This is a wonderful example of selective memory and confirmation bias.
There were plenty of cock-ups under Jobs and plenty of complaints about products and design choices. Does no one remember how much people hated aspects of Lion? What about the new Apple TV interface? The scratch prone iPod Nano? The buttonless shuffle? No front camera in the iPad? Ping?! AntennaGate!?!
On the other hand, since the death of Steve Jobs Apple has successfully launched a new iPad with a Retina display, the Retina Macbook (first ever HDPI notebook if I remember rightly), a hugely successful iPhone 5 and enhancements to a range of different products and services - this is all in the space of one year. Sales are growing rapidly in notebooks, iPads and iPhones, profits are up, revenue is up, customer satisfaction ratings are as high as ever.
Apple was never perfect and, sure enough, it's not perfect now. There have been good and bad points since Jobs died, just as their were before his death. The hysteria over ever little thing is just silly. I mean, "scuff gate"; a scandal wherein Apple was unable to defy the nature of the materials they are using? Sure, you could argue there have been a number of iPhone 5's that arrived "scuffed" but this number is likely to be extremely small. Probably just a couple of bad batches. Maps? The new Maps App is better in some ways than the old one and worse in others. It has not been the kind of big-deal that many media watchers hoped it would be. A couple of server outages that lasted a few minutes? A glitch or two in the App Store? Come on people, let's get some perspective here.