Wireless Not Working

Hey,

We have moved from one province to another and changed ISPs. I can connect to the internet directly from the modem with a NIC cord. However, I am getting no connection from the Airport Extreme via a NIC cord or wirelessly. The Airport Extreme is not connecting to the internet. I have changed the protocols. Called the new ISP to make sure I was using the correct username and password.

I am totally kurfluffled as to what is happening.

Any insight welcome. In the past I never had any problem connecting to a new wireless connection but could not reset the extreme nor remove the old but current wireless connection.

No

I am getting a message that there is an error with the base saying there are no DNS server addresses which may cause connection problems. If this is it, where do I get the DNS server addresses?

Solved

I had tried the hard reset earlier but it wasn't resetting. This time I was able to reset it and I am now using the wireless to type this

Thank you!!!!

Yes Knoodles, even though I had gone through the instruction several times, clicking on the link you posted and going through the steps again made me realize I had missed an important part of the process ... waiting for the rapid flashes

Thanks, mary