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Apple Preparing Fix for Sleep/Wake Crashes in 2013 MacBook Airs

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MacRumors

macrumors bot
Original poster
Apr 12, 2001
63,548
30,866



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Apple is preparing an update to fix an issue that causes 11 and 13-inch 2013 MacBook Airs to crash when they are wakened from sleep, according to information from an Apple Authorized Service Provider.

According to multiple lengthy threads on the Apple Support Communities, 2013 MacBook Air users have been experiencing sleep/wake issues for several months. Crashes, freezes, and blank black screens are common after waking a MacBook Air from sleep, and fixing the problem requires a hard restart.

It appears that the problem is related to OS X Mavericks and requires a combination of the computer going to sleep and a press on the keyboard or touchpad to initiate. One user has been able to successfully re-create the problem by pressing the power button to put the MacBook Air to sleep and then immediately clicking on the touchpad, which causes the machine to freeze.

The service provider that notified MacRumors about the update has said that it appears to be a bug in the sensor that detects when the lid is being opened, which has led to multiple machine returns and replacements as it was previously unclear whether it was a hardware issue or a software issue.

An Apple Support representative has also confirmed that a fix is in the works and should be bundled with the next OS X Mavericks update, which likely points to 10.9.2. A user on Apple's support forums has noted that 10.9.2 beta 4 appears to fix part of the problem by altering the function of the power button, preventing the machine from going to sleep when the power button is mis-tapped.

Ahead of the update, customers who are experiencing sleep/wake crashes with their MacBook Airs appear to be able to repair the problem with a restart.

Article Link: Apple Preparing Fix for Sleep/Wake Crashes in 2013 MacBook Airs
 
Article Link
https://www.macrumors.com/2014/02/18/sleep-wake-crash-macbook-air/
R

rotax

macrumors regular
May 17, 2010
168
136
Its not just the Mac Book Air that has this problem. My MBP has been having this crash problem for 2 years.
 
J

JimmyTW87

macrumors member
Jun 24, 2013
72
23
I've been having several kernel panics but on my rMBP 2013, it's failed to wake from sleep about 4 times since i've had it. I don't know if it's a similar issue.
 
musika

musika

macrumors 65816
Sep 2, 2010
1,285
459
New York
Too late for me, I returned mine months ago and got a rMBP. Great for current users, though. I had so many problems with that machine.
 
2

2457282

Suspended
Dec 6, 2012
3,327
3,015
If you try to wake me too soon after I have gone to sleep -- I too will freeze up and crash. It is not just an Mac Air problem. :D
 
casperes1996

casperes1996

macrumors 604
Jan 26, 2014
7,424
5,538
Horsens, Denmark
I've been asked about this

I've been asked about this a few times. I always thought it was a user error, as the girl who asked me had never used a Mac before her Air, and was, no offense to her and god bless her, not exactly gifted when it comes to electronics...

Moral: Don't judge users when they report issues... And actually read up on it before you assume them to blame... At least now I have good news for her.
 
K

kolax

macrumors G3
Mar 20, 2007
9,181
115
It's such a silly idea to have the power button act like the lock button on the iOS devices. They should just revert back to the original behaviour of it bringing up a dialog box to ask you what you want to do (like what happens if you hold it down for a few secs).

I've never accidentally pressed it because my MacBook Pro's keyboard has an eject key. But if I were to get a new Mac, I can see myself on the odd occasion pressing the sleep button (where eject was) instead of backspace and sending it to sleep.

I see no benefit to making it sleep instantly by pressing that button..
 
nylon

nylon

macrumors 65816
Oct 26, 2004
1,393
1,029
This issue affects my early 2013 15" Retina Macbook Pro as well and is noted in numerous threads on the Apple forums.
 
IJ Reilly

IJ Reilly

macrumors P6
Jul 16, 2002
17,909
1,496
Palookaville
rotax said:
Its not just the Mac Book Air that has this problem. My MBP has been having this crash problem for 2 years.
Click to expand...

Exactly right. You can read lots of complaints about this from owners of all sorts of Macs other than an Air in the threads on Apple Support. I've had a similar issue with my iMac. Though it is not as frequent or repeatable, my iMac has frozen on wake at least three times since installing Mavericks.

----------
nylon said:
This issue affects my early 2013 15" Retina Macbook Pro as well and is noted in numerous threads on the Apple forums.
Click to expand...

Clearly the issue is a bug in Mavericks. If Apple is addressing only the MBA with a fix, I guess the rest of us are out in the cold.
 
APlotdevice

APlotdevice

macrumors 68040
Sep 3, 2011
3,145
3,861
About time! I've had this happen to me on more than one occasion while taking notes in class.
 
B

blasto333

macrumors regular
Jan 3, 2004
247
2
This happens to my 13-inch, Mid 2012 MacBook Air. I shut the lid and then open the lid and I have to do a force restart. I hope they fix this.
 
Sandstorm

Sandstorm

macrumors 6502a
Sep 27, 2011
697
1,714
Riga, Latvia
I've heard about these problems from a friend who last fall purchased 2013 13" MBA. Mostly I was the one recommending him how good Macs are, that he won't regret switching, yes, how they "just work". :mad:
 
Ifti

Ifti

macrumors 68040
Dec 14, 2010
3,931
2,437
UK
2013 MBA owner here - I don't experience this problem at all. My unit has never crashed.....
 
stefanski

stefanski

macrumors member
Apr 11, 2004
78
25
Australia
Ahead of the update, customers who are experiencing sleep/wake crashes with their MacBook Airs appear to be able to repair the problem with a restart.
Click to expand...

Repair the problem with a restart? :mad: Last time I heard stuff like that I used a PC with Windows back in 2000. Then I purchased a Mac and that was it. It just worked... :apple:

Sorry to hear that people are having problems with their MBAs. Stuff like that can drive you mad and make you question the "It just works" slogan. Oh wait... It's just a slogan. So I'll crash now and go to sleep. It's kind of human. Apple just got the sequence wrong. :p
 
J

joshdammit

Suspended
Mar 6, 2013
321
57
In before "This NEVER would have happened on Steve Jobs' watch!", "Steve must be rolling in his grave now!" and other hyperbole insinuating Apple never screwed up when Jobs was in charge.
 
Parasprite

Parasprite

macrumors 68000
Mar 5, 2013
1,698
144
stefanski said:
Repair the problem with a restart? :mad: Last time I heard stuff like that I used a PC with Windows back in 2000. Then I purchased a Mac and that was it. It just worked... :apple:

Sorry to hear that people are having problems with their MBAs. Stuff like that can drive you mad and make you question the "It just works" slogan. Oh wait... It's just a slogan. So I'll crash now and go to sleep. It's kind of human. Apple just got the sequence wrong. :p
Click to expand...

Not to mention that it isn't really much of a "repair", seeing as it doesn't actually fix anything. "Mitigate" would probably be a more accurate word.

----------
joshdammit said:
In before "This NEVER would have happened on Steve Jobs' watch!", "Steve must be rolling in his grave now!" and other hyperbole insinuating Apple never screwed up when Jobs was in charge.
Click to expand...

I'd be jealous if this was all I had to deal with in 2008-2012, when I had the bottom-of-the-line first gen MBA as my only computer.
 
C

c-ker

macrumors newbie
Apr 29, 2002
29
0
'13 MBA no problems

My MBA is apparently not afflicted. We also have a 12 and that's not affected either. Both are same configuration -- 8GB RAM, 500GB SSID, slower processor. So maybe it's only certain hardware, or the soft/firmware that comes with it.

But my iPhone 5S has been rebooting itself a few times every day.
 
B

brian.from.fl

macrumors newbie
Oct 25, 2011
2
0
Boca Raton, Florida
Hope this helps

I've had freeze issues with my MBP and Snow Leopard. I had stumbled across the following advice from MacWorld, and it has worked fine ever since. Yeah, there's a chance of data loss if the battery dies in the middle of what you're doing. But I never work up to the last gasp of the battery, so this has never been an issue.

The first step is to check which mode you’re in now. Use this command from the terminal:

pmset -g | grep hibernatemode

Make a note of which mode it is (probably 3) so that you can return to it if you want.

Now, set your MBP to use mode 0:

sudo pmset -a hibernatemode 0
 
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