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ande1416

macrumors newbie
Original poster
Apr 16, 2010
5
0
Hi all --

I have a MB Pro and run Office 2008 on it. I'm running OSX 10.5.8, but had the same thing occur on OSX 10.4.x so I believe its isolated to Office.

In Word, when I go File, Open the application hangs. It open the finder like window but it has a huge amount of columns and spans across at least ten screens. I have the spinning pin-wheel and the application reports as not responding. It does not happen when I do file, open recent.

Has anyone come across this and is there a fix?

Thanks!
 

ande1416

macrumors newbie
Original poster
Apr 16, 2010
5
0
No, just the standard fonts.

I have a screen shot and attached it. I can scroll that box right or left about 6 full screens.
 

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Walker0001

macrumors newbie
Apr 23, 2010
1
0
Opening file in Word causes crash

Here's the solution ande 1416:

Quit all Office programs

Look for a file named:
com.microsoft.Word.prefs.plist
HERE: Users/MyUserName/Library/Preferences/Microsoft

or this file:
com.microsoft.Word.plist
Users/MyUserName/Library/Preferences

You may not have the second file but if you delete com.microsoft.Word.prefs.plist
it should solve your problem.

cheers :)
 

ande1416

macrumors newbie
Original poster
Apr 16, 2010
5
0
No Luck

Thanks Walker --

No change after deleting the file (com.microsoft.Word.plist). I even tried to put the file from another computer on mine to see if that made a difference.

Any other thoughts?
 

ande1416

macrumors newbie
Original poster
Apr 16, 2010
5
0
Solved It!

I ran a utility called preferential treatment, apparently it one or
both of these were "not right"
com.microsoft.Word.prefs.plist
HERE: Users/MyUserName/Library/Preferences/Microsoft
com.microsoft.Word.plist
HERE: Users/MyUserName/Library/Pr

The utility can be downloaded for free at:
http://www.jonn8.com/html/pt.html
 

GGJstudios

macrumors Westmere
May 16, 2008
44,545
943
I ran a utility called preferential treatment, apparently it one or
both of these were "not right"
com.microsoft.Word.prefs.plist
HERE: Users/MyUserName/Library/Preferences/Microsoft
com.microsoft.Word.plist
HERE: Users/MyUserName/Library/Pr

There's no need for the utility. Walker0001 already posted the solution. All you had to do was follow his instructions and delete both .plist files.
 

ande1416

macrumors newbie
Original poster
Apr 16, 2010
5
0
GGJstudios --

I did follow his directions, but that did not work. Either way this did the job so I am not too worked up about the method that resolved it.

Thanks for everyone's feedback.
 

jalwitt

macrumors newbie
Jul 23, 2010
1
0
Another solution for the notorious Word 2008 "hang"

In another thread from 2008 I saw a comment about disabling the grammar checking in Preferences. Sure enough, that fixed it.
 
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