Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
What do refurbs come with.
- Thread starter Alex1213
- Start date
- Sort by reaction score
It will probably be a refurb. Refurbs don't come with the cable or headphones. It's just the phone. You don't even keep the box since that's what they put your old phone in to send back.
You cant ask for a new one but it wont happen.
You're getting a replacement and it might or might not be a refurb but its supposed to work and look like brand new. If it doesn't then you can ask for another one if there's any faults with anything.
And no you don't get wires or earphones. Just the phone, that's it.
You're getting a replacement and it might or might not be a refurb but its supposed to work and look like brand new. If it doesn't then you can ask for another one if there's any faults with anything.
And no you don't get wires or earphones. Just the phone, that's it.
It depends on when you got your 5s. If its within a month you'll probably get a new phone, otherwise you'll get a refurb.
My wife took her iPhone 5 in to an apple store to have work on it and they gave her a brand new phone. It was a year old at the time, so its not unheard of to get a new one. She didn't even ask for a new one, just to fix the issue.
Could be either, but usually a refurb.
Some people swear they are better than new because they are checked over well.
Could you imagine how many phones they would be giving out if they always swapped to a NEW phone?
Some people swear they are better than new because they are checked over well.
Could you imagine how many phones they would be giving out if they always swapped to a NEW phone?
Last edited:
As has been stated, you will get a new phone only (most likely a refurb). Under warranty Apple is only obligated to replace or fix whatever it is that isn't working.
They are not obligated to provide anyone with free accessories.
As to refurb or not, there are plenty of threads here on MR where it's shown that refurbs are just as good as the original and that it's very difficult to tell the difference.
They are not obligated to provide anyone with free accessories.
As to refurb or not, there are plenty of threads here on MR where it's shown that refurbs are just as good as the original and that it's very difficult to tell the difference.
Last edited:
Service like this can and will make you a permanent Apple customer.
I bought a refurb ipod Touch 5 online and it came with EarPods, lightning cable, etc. when it faulted a month later it was replaced with a brand new unit, not a refurb.
The one thing you *will* get will be the SIM ejector tool, which is very useful. But other than that, it's a plain white box with a phone.
Service like this can and will make you a permanent Apple customer.
Thats assuming you are OK with taking the time out of your life to return a defective product in the first place.
Sorry Apple can not predict how important some of our lives can be. Every manufacturer has defects. Are you perfect?
I bought a refurbished iPhone 5 recently and it came with everything in the box.
If you get a warranty/out-of-warranty replacement from Apple, it will be a phone-only exchange. No accessories or box.
I had a 4S replaced recently and the genius said it was a brand new phone.
----------
You can't request a new device. If you walk in to an Apple store they will give you the phone only. No white box, no sim tool, nothing.
It happens. There isn't a company out there that makes every product 100% perfect without an issue. Even when I worked 80-90 hours a week, time with my family, and so on, I still made it back to an Apple store for 15 minutes and they helped me out. Working with technology, I get it, crap happens and stuff breaks.