Apple Store in Dallas Robbed...Knox Street

You were there while it was being robbed? Scary! Hope they catch them.

cforand1293 said:

I was just in the Apple store in Dallas on Knox street that was robbed. Had my family in the store and all of the sudden alarms started going off and I turned to see guys running out of the store. Walked up front and the took 8 laptops in seconds. I took pics of the counter they took them from, all the apple employes came up front, but no one made an attempt to do anything.

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that's cause they're not allowed, and they risk losing their job (and no, i mean you will get fired probably, not that you'll be dead).

you're not supposed to chase a thief anywhere. let them run, don't try to be a hero.

holy crap thats crazy. you would think they would have them tied down or sumthin

acfusion29 said:

that's cause they're not allowed, and they risk losing their job (and no, i mean you will get fired probably, not that you'll be dead).

you're not supposed to chase a thief anywhere. let them run, don't try to be a hero.

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Is that an Apple Policy or a law?

cforand1293 said:

Yeah i agree, just stating the facts. I am sure they have video footage of the whole thing.

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for sure.

glad that your family is safe though

acfusion29 said:

that's cause they're not allowed, and they risk losing their job (and no, i mean you will get fired probably, not that you'll be dead).

you're not supposed to chase a thief anywhere. let them run, don't try to be a hero.

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Wait, is that really true? Why would you risk losing your job over trying to do anything? Is it because Apple doesn't want to be held liable for anything that may happen to said person (even though they don't require the person to do anything, which would make it harder to hold them liable)?

ouimetnick said:

Is that an Apple Policy or a law?

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It's common sense. There are professionals collectively called "law enforcement" that catch criminals.

miles01110 said:

It's common sense. There are professionals collectively called "law enforcement" that catch criminals.

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Doesn't mean it should be illegal to help, it's just highly unrecommended. It's not exactly like a medical situation where an authorized person attempting to "help" can actually do more harm than good.

ouimetnick said:

Is that an Apple Policy or a law?

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It's Apple's policy and it's for the safety of the employees and whoever might be at there. I'm not sure if there are any security there but that's the reason why Apple stores now have hired security - they didn't have it before but there have been theft with the popularity of Apple's products.

This is pretty much SOP in most corporate type retail outlets, IME.

We had an incident at a local Whole Foods grocery store not too long ago where an employee chased a shoplifter (who took about $400 worth of food) and tackled him out in the parking lot, detaining him until police arrived. The shoplifter was arrested, the employee was fired. Line from corporate was that company policy prohibited any employee from touching or laying hands on any customer in the store, even when the 'customer' was a thief.

Corporate does not want to be held liable for anything. The merchandise in almost all cases is insured against theft. The cost of a potential lawsuit from a shoplifter accusing an employee of assaulting/injuring/manhandling/whatever them would be far more expensive than an increase in insurance premiums to cover the theft.

karohan said:

Doesn't mean it should be illegal to help, it's just highly unrecommended. It's not exactly like a medical situation where an authorized person attempting to "help" can actually do more harm than good.

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Actually, chasing a thief can do more harm. The thief may push a passerby down in order to get away faster, or to slow down their pursuer. Or if the thief has a weapon they may miss the pursuer and accidentally hurt a passerby.

I agree - in this case the best help anyone in the vicinity can provide is to get a good description, and if possible get the licence plate of the vehicle. Presumably they used a car since carting around 8 laptops on foot would be slightly conspicuous.

The best news is that no one was hurt.

Apple will get their laptops back the first time one goes in for repair, or upgrading, etc.

It would be ironic if the thief needed to call AppleCare, and gave up the serial number.

Update: Coincidentally, the next news feed I read had this story, about a 99 year old man who broke his hip when pushed to the ground by thief. "... Around 6:30 p.m. on Wednesday, the suspect allegedly attempted to steal several DVDs from a Nanaimo Walmart, according to police. The store's loss prevention officer attempted to arrest the suspect, who took off running, pushing the senior over in the process. The senior suffered a broken hip and was taken to hospital by ambulance, where he is now awaiting surgery. ..."
The full story here, in the Vancouver Sun.

ouimetnick said:

Is that an Apple Policy or a law?

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if you ever worked retail, when you're being trained they should teach you this.

even if you're working security, you aren't supposed to run after them.

the thief could easily lead you to an area where there's no one in sight, and i guess you can fill the rest in.

They dont chase because then the company is liable for the employee and the crook. I worked at target and someone chase a crook and the crook got ran over. The crook filed a lawsuit against target and got like $200,000. it did not happen at my store but the entire company had to go to training because of it.

Thats pretty scary! glad they didn't injure anyone...

The pictures show empty iPhone tables, FWIW.

The Apple Store I worked at, we almost always had someone standing behind the first table, facing the door. They essentially greeted everyone, although not literally. Sometimes it was just eye contact and a smile or nod. That store had one of the lower shrink rates in the region. Some folks apparently aren't as ballsy to steal after they've "been noticed".

I guess they were trying to beat this record in daylight. Watch the vid.

http://www.youtube.com/watch?v=t-Wj2-3BrNg

Too bad they couldn't. lol.

acfusion29 said:

that's cause they're not allowed, and they risk losing their job (and no, i mean you will get fired probably, not that you'll be dead).

you're not supposed to chase a thief anywhere. let them run, don't try to be a hero.

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They can replace the laptops and phones from the factory but I am pretty sure they don't have a factory making staff. Scary stuff!

cforand1293 said:

Sorry guys didnt mean to state the wrong product. Just happy to get my family out of the store.

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No worries. I'm just glad you and your family (and everyone else there) weren't hurt!!!

Wehrwolf said:

This is pretty much SOP in most corporate type retail outlets, IME.

We had an incident at a local Whole Foods grocery store not too long ago where an employee chased a shoplifter (who took about $400 worth of food) and tackled him out in the parking lot, detaining him until police arrived. The shoplifter was arrested, the employee was fired. Line from corporate was that company policy prohibited any employee from touching or laying hands on any customer in the store, even when the 'customer' was a thief.

Corporate does not want to be held liable for anything. The merchandise in almost all cases is insured against theft. The cost of a potential lawsuit from a shoplifter accusing an employee of assaulting/injuring/manhandling/whatever them would be far more expensive than an increase in insurance premiums to cover the theft.

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Do you see the problem?

us apple people are DANGEROUS. thuglife!



seriously though how could they have grabbed 8 iphones then truck it out the store and the alarms going off as they are running..?