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Resolved Help!!!! New mba set up problem!!!

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Sugi209

macrumors newbie
Original poster
Feb 7, 2011
23
0
:mad:I just got my new MBA, not refusrbished. But when I turn it on for the first time to do the set up, there's a big line across the screen (about 2 inches wide). Now I have to send the whole thing back and wait for the replacement:mad:. Any ideas?
 
Last edited:
J

jksu

macrumors regular
Nov 26, 2009
244
68
Sugi209 said:
:mad:I just got my new MBA, not refusrbished. But when I turn it on for the first time to do the set up, there's a big line across the screen (about 2 inches wide). Now I have to send the whole thing back and wait for the replacement:mad:. Any ideas?
Click to expand...

take it to an apple store. they'll give you a new one.

jksu
 
S

Sugi209

macrumors newbie
Original poster
Feb 7, 2011
23
0
jksu said:
take it to an apple store. they'll give you a new one.

jksu
Click to expand...

I ordered it from J&R.com because it saved me almost $200 for the tax. I'm just going ot send it back to them and I just ordered a replacement with one day shipping. :)
 
neko girl

neko girl

macrumors 6502a
Jan 20, 2011
988
0
Did you add any customizations to your MBA? Then it's a BTO or "Built to Order".
 
D

Doc750

macrumors 6502a
Aug 11, 2010
803
4
Sugi209 said:
I ordered it from J&R.com because it saved me almost $200 for the tax. I'm just going ot send it back to them and I just ordered a replacement with one day shipping. :)
Click to expand...

doesn't matter .. take it to apple store and see if they'll switch it out for ya
 
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hcho3

macrumors 68030
May 13, 2010
2,783
0
As long as they are willing to exchange it, then do it thru your seller. But, apple store will take care of it as well.
 
S

Sugi209

macrumors newbie
Original poster
Feb 7, 2011
23
0
neko girl said:
Did you add any customizations to your MBA? Then it's a BTO or "Built to Order".
Click to expand...

I don't know if you consider this BTO. Here's the specs:

13.3 inch
Intel Core 2 Duo
2.18GHz Processor
4GB DDR3 SDRAM
256GB Flash Storage
 
S

Sugi209

macrumors newbie
Original poster
Feb 7, 2011
23
0
To All that suggest to take it to the apple store:

The closest Apple store is about one hour away from me. And I am also afraid that they will just repair it instead of exchanging it, and who kows if they have the one that I want it in stock. So I just ordered the exact same one from the same company and pay an extra $30 for expedited shipping. The total was $1,779.98, and I think its still worth it.
 
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hcho3

macrumors 68030
May 13, 2010
2,783
0
rkaufmann87 said:
Apple Store won't exchange it, they have zero incentive to do so and how do they accept it in their inventory?
Click to expand...

.......


I wonder which store you need to go to get your warranty claim. I think it's apple store.

Yes, I bought my iphone from best buy and had issues. Apple store took it back and exchanged for a new one without any questions.
Same thing goes for my MBP.
 
T

TheRealDamager

macrumors 65816
Jan 5, 2011
1,043
11
Sugi209 said:
:mad:I just got my new MBA, not refusrbished. But when I turn it on for the first time to do the set up, there's a big line across the screen (about 2 inches wide). Now I have to send the whole thing back and wait for the replacement:mad:. Any ideas?
Click to expand...

For future reference, this probably didn't require 4 "helps" and an "asap". Nobody's dying.
 
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