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Old Apr 10, 2012, 07:19 PM   #101
Holoshed
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I have found a direct link for all of those who do not wish to call AT&T. In all truth this is a backdoor to their chat technical support. It works because AT&T does not use a in house hosted chat so all it takes is a crafty tweak to the liveperson url (a well known live chat support external hosted service).

You may be waiting for a 20-30 mins but it beats calling right?

The url is: https://sales.liveperson.net/hc/5188...!Section=MyATT

and I wrote about my experience here: http://geekmeans.com/so-you-want-to-...our-att-iphone
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Old Apr 10, 2012, 08:26 PM   #102
psywzrd
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Originally Posted by Holoshed View Post
I have found a direct link for all of those who do not wish to call AT&T. In all truth this is a backdoor to their chat technical support. It works because AT&T does not use a in house hosted chat so all it takes is a crafty tweak to the liveperson url (a well known live chat support external hosted service).

You may be waiting for a 20-30 mins but it beats calling right?

The url is: https://sales.liveperson.net/hc/5188...!Section=MyATT

and I wrote about my experience here: http://geekmeans.com/so-you-want-to-...our-att-iphone
Too bad this won't work for those of us who bought our iphone 4 through AT&T when it was first released and are therefore still under contract. We still need to wait until June to have our iphone's officially unlocked.
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Old Apr 10, 2012, 08:42 PM   #103
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Originally Posted by jekyoo View Post
How long did it take for AT&T to submit your unlock before you were able to restore and have it successfully unlocked?
They did it today and told me it should be ok within 24 hours.
I haven't tested it yet but will go home later tonight to restore it and check it out.
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Old Apr 10, 2012, 10:45 PM   #104
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Ok, just restored it and got the following message.
All is good
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Old Apr 10, 2012, 11:05 PM   #105
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Ok, just restored it and got the following message.
All is good
=( I submitted my unlock request yesterday at 4pm CST and I still haven't gotten anything. Did you receive an email or did you just restore assuming the unlock was done before the email?
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Old Apr 10, 2012, 11:16 PM   #106
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Originally Posted by jekyoo View Post
=( I submitted my unlock request yesterday at 4pm CST and I still haven't gotten anything. Did you receive an email or did you just restore assuming the unlock was done before the email?
I received the email from AT&T within 10 minutes after I got off with the AT&T rep. The email below:
Then I tested it out tonight about 5-6 hours after I got the email and it went thru.
Did they tell you to wait or its going to be done after so many days or that they will notify you with an email?
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Old Apr 10, 2012, 11:26 PM   #107
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Originally Posted by Applejuiced View Post
I received the email from AT&T within 10 minutes after I got off with the AT&T rep. The email below:
Then I tested it out tonight about 5-6 hours after I got the email and it went thru.
Did they tell you to wait or its going to be done after so many days or that they will notify you with an email?
Nicole Wilcox: For the iPhone Unlocks we are currently submitting a case, It will take me a few minutes to create this for you.
Nicole Wilcox: The most secure way for us to send you an unlock code is via e-mail. May I have your preferred email address please and thank you?
Me: xxxxxxxxxx@gmail.com
Nicole Wilcox: Thank you for waiting.
Nicole Wilcox: The expected resolution date for this unlock case is: Evening April 17th, 2012
Nicole Wilcox: Your Case IDs is: xxxxxxxxxxxxx
Nicole Wilcox: Our case team will contact you via email once we have processed your request with the remainder of the steps to unlock your device.
I want my iPhone unlocked: thank you!

That was my chat with the AT&T rep. Did you do it over the phone or via online chat. Maybe this is the difference?
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Old Apr 10, 2012, 11:33 PM   #108
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Originally Posted by jekyoo View Post
Nicole Wilcox: For the iPhone Unlocks we are currently submitting a case, It will take me a few minutes to create this for you.
Nicole Wilcox: The most secure way for us to send you an unlock code is via e-mail. May I have your preferred email address please and thank you?
Me: xxxxxxxxxx@gmail.com
Nicole Wilcox: Thank you for waiting.
Nicole Wilcox: The expected resolution date for this unlock case is: Evening April 17th, 2012
Nicole Wilcox: Your Case IDs is: xxxxxxxxxxxxx
Nicole Wilcox: Our case team will contact you via email once we have processed your request with the remainder of the steps to unlock your device.
I want my iPhone unlocked: thank you!

That was my chat with the AT&T rep. Did you do it over the phone or via online chat. Maybe this is the difference?
Ok, so they told you they will check and you will be contacted around the 17th of April. Till then I dont think you will get it unlocked unless they let you know by email.
Are you an AT&T customer or just contacted them to request an unlock? I know people that are not customers are told to wait a week till they can check and verify that the particular IMEI is not under contract still etc...
I also contacted them via chat too but Im on contract with them for my 4S and just had my spare iphone 4 unlocked.
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Old Apr 10, 2012, 11:40 PM   #109
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Ok, so they told you they will check and you will be contacted around the 17th of April. Till then I dont think you will get it unlocked unless they let you know by email.
Are you an AT&T customer or just contacted them to request an unlock? I know people that are not customers are told to wait a week till they can check and verify that the particular IMEI is not under contract still etc...
I also contacted them via chat too but Im on contract with them for my 4S and just had my spare iphone 4 unlocked.
Yes, I am an AT&T customer with them and in the same situation as you. Currently on contract with them with my 4S and I wanted to unlock my 4 just for the hell of it. I talked to them earlier today and the rep I talked to said, "Your eligibility requirements have already been checked so it will be able to be unlocked unless the agent skipped over something but looks like you're good!" Not sure why it's taking so long =\ I asked why but they obviously gave me a cliche answer about how the query is long and Apple has to approve or w/e.
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Old Apr 10, 2012, 11:46 PM   #110
Applejuiced
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Originally Posted by jekyoo View Post
Yes, I am an AT&T customer with them and in the same situation as you. Currently on contract with them with my 4S and I wanted to unlock my 4 just for the hell of it. I talked to them earlier today and the rep I talked to said, "Your eligibility requirements have already been checked so it will be able to be unlocked unless the agent skipped over something but looks like you're good!" Not sure why it's taking so long =\ I asked why but they obviously gave me a cliche answer about how the query is long and Apple has to approve or w/e.
I see.
The agent I was in touch with did the query and entered the IMEI instantly in the unlock database.
Looks like yours was entered in a list of IMEI's waiting to be verified and entered within days.
Either way I wouldnt worry, you will still get it in shortly.
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Old Apr 11, 2012, 12:10 AM   #111
mo0620
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Originally Posted by Holoshed View Post
I have found a direct link for all of those who do not wish to call AT&T. In all truth this is a backdoor to their chat technical support. It works because AT&T does not use a in house hosted chat so all it takes is a crafty tweak to the liveperson url (a well known live chat support external hosted service).

You may be waiting for a 20-30 mins but it beats calling right?

The url is: https://sales.liveperson.net/hc/5188...!Section=MyATT

and I wrote about my experience here: http://geekmeans.com/so-you-want-to-...our-att-iphone
Thanks for the link, I'm actually the primary account holder for my family line and I have an iPhone 4S, and I just got the Lumia 900 yesterday for my early upgrade, and I just told them that I wanted to get my iPhone 4S unlocked, since my contract obligation for the 4S is completed, since I re-upgraded my line and signed a new 2-year for the new device I just got. And the phone was pretty much instantly unlocked. Sweet deal!
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Old Apr 11, 2012, 01:53 AM   #112
MuGeN PoWeR
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need a little help! i bought an iPhone 4 locked to AT&T from ebay!! my brother is AT&T customer since along time! can he get it unlocked by his account or something like that?
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Old Apr 11, 2012, 02:03 AM   #113
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No issues. Called, gave imei numbers to rep, transferred to the 'unlock' techs and 5 minutes later i am done. Waited 24 hours plugged my phone into itunes, backed up and restored and done. Every sim. Have worked. It is def unlocked. Even sims from England on O2 worked just fine.
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Old Apr 11, 2012, 05:10 AM   #114
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That doesn't make much sense.
You are supposed to keep using you old off contract iPhone to unlock it?
I think they're confused, and many AT&T reps need training on this new process.
I have an old 3G I would like to get unlocked as well. I'm using my 4S now so obviously my 3g is no longer used... Hopefully they get this figured out.
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Old Apr 11, 2012, 11:53 AM   #115
Applejuiced
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Originally Posted by denaliOnDubs View Post
I have an old 3G I would like to get unlocked as well. I'm using my 4S now so obviously my 3g is no longer used... Hopefully they get this figured out.
Shouldn't be a problem.
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Old Apr 11, 2012, 03:05 PM   #116
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would it be any different if I were to go instore? anyone tried?
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Old Apr 11, 2012, 03:10 PM   #117
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would it be any different if I were to go instore? anyone tried?
Pretty sure store employees don't have the capability to unlock. At the most, they'd just call AT&T on your behalf.
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Old Apr 11, 2012, 03:12 PM   #118
Applejuiced
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Pretty sure store employees don't have the capability to unlock. At the most, they'd just call AT&T on your behalf.
That's what I heard too.
They just call up their tech dept to issue the unlock.
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Old Apr 11, 2012, 03:20 PM   #119
Shadowbech
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Originally Posted by Holoshed View Post
I have found a direct link for all of those who do not wish to call AT&T. In all truth this is a backdoor to their chat technical support. It works because AT&T does not use a in house hosted chat so all it takes is a crafty tweak to the liveperson url (a well known live chat support external hosted service).

You may be waiting for a 20-30 mins but it beats calling right?

The url is: https://sales.liveperson.net/hc/5188...!Section=MyATT

and I wrote about my experience here: http://geekmeans.com/so-you-want-to-...our-att-iphone
Thanks, I've also used this and hopefully soon I'll have my iphone 4 unlocked.

Also I don't know if this is true but I was told that the unlock only specific to that device with the IMEI, if you end up replacing your phone, then you will have to go through the same process again. Not sure if this is true.
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Old Apr 11, 2012, 03:22 PM   #120
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Thanks, I've also used this and hopefully soon I'll have my iphone 4 unlocked.

Also I don't know if this is true but I was told that the unlock only specific to that device with the IMEI, if you end up replacing your phone, then you will have to go through the same process again. Not sure if this is true.
At least in other countries, the warranty replacement will be unlocked if the original phone was carrier unlocked. I assume the situation will be the same here in the US, but it's too early to tell. I guess I could call Apple and ask..
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Old Apr 11, 2012, 03:23 PM   #121
Applejuiced
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Also I don't know if this is true but I was told that the unlock only specific to that device with the IMEI, if you end up replacing your phone, then you will have to go through the same process again. Not sure if this is true.
If you replace an iphone that is unlocked they enter the IMEI in their system and the replacement you get from Apple should carry the same properties wether its locked to a specific carrier or fully unlocked.
Also when you bring it in make sure to mention that this is an unlocked iphone so you get the same in return.
But no, you shouldnt have to contact AT&T and have them unlock each replacement iphone you get with Applecare.
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Old Apr 11, 2012, 03:37 PM   #122
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It would be interesting to know if you can just pay the ETF and get your 4S unlocked. I may be travelling in a few months to the UK to see family and this may just be the easiest thing.
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Old Apr 11, 2012, 03:38 PM   #123
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It would be interesting to know if you can just pay the ETF and get your 4S unlocked. I may be travelling in a few months to the UK to see family and this may just be the easiest thing.
If you pay the ETF fee, that doesn't leave your account in good standing IIRC.
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Old Apr 11, 2012, 04:22 PM   #124
terraphantm
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It would be interesting to know if you can just pay the ETF and get your 4S unlocked. I may be travelling in a few months to the UK to see family and this may just be the easiest thing.
Depending on what your ETF is, it might be cheaper to sell your existing phone and then buy a new factory unlocked phone from Apple.
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Old Apr 11, 2012, 05:03 PM   #125
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If you pay the ETF fee, that doesn't leave your account in good standing IIRC.
Sure it does - your account switches from on-contract to no contract.
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